Dear RevDex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] . Our representative has contacted the customer and dispatched a system exchange. The customer confirmed receipt. We regret any dissatisfaction which may have been experienced... and appreciate the feedback provided. Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc.
Complaint: [redacted] I am rejecting this response because: First off, I have never requested a replacement unit, although one would be nice, but it would probably be equally as awful as the one I have nowNever once did I ask for a new computer, so that is a 100% complete lie by DellSecondly, my third party software was something brought up in the first letter sent to Dell corporate headquarters, not a demandI am more focused on the computer ACTUALLY WORKING than I am of anything Dell has cost me at this pointI used it as an example as to how Mr [redacted] insisted I was a liar through all of our communications, including trying to claim my computer does not shut off on it's own or freeze during startup and shut downMy computer is under warranty for REPAIRS, not replacement, until March of 2018, and Dell refuses to repair their computer that apparently was not repaired the first time when they, again, insisted nothing was wrong, yet they allegedly had to re-install an entire hard drive in less than four monthsAs is evident from my original complaint, Dell, and specifically Mr [redacted] are manipulators of the truth, and will do anything they can to not honor the warranty, a legal and binding agreement included in the purchase priceHe lies and lies, as is evident in his one response to the Revdex.com, so imagine what I have been dealing with for over a month nowI need my computer repaired, which costs me income as my work is computer-based, remotelyWhy in God's name would any sane person want to send their computer back to Dell, where it was not repaired correctly the first time, and lose days of work and income? It makes no sense whatsoever, and anyone with common sense would realize thatThis is what happens when you hire people from a different background to take calls that are strictly there to collect a pay check, not helpLast I checked, I purchased my computer in Lansing, MI, not overseasDell is legally obligated to handle this warranty issue, or face legal repercussionsIt should be noted that the CEO, VP, and other corporate officers were sent the same information, yet no one has the integrity to respond, despite me asking to never hear from Mr [redacted] againIt is Dell's game to play, and they are going to lose on this one, as they are failing to meet their contractual obligations via the warrantyAt the end of the day, I am confident the Revdex.com will see that Dell has become a dirtbag company that does not accept responsibility for their actions or productsAs I noted earlier, my case is not the exception but the normwith Dell technical support, so it is time they realize the ramifications for running a shady company, as they are no better than thieves sitting behind a computer Regards, [redacted] ***
Dear RevDex.com, Dell records indicate Dell representative [redacted] contacted the customer and offered to have the system brought into the depot for diagnosis. Mr. [redacted] declined this offer, we will continue to support the system under the terms of the hard ware warranty. Sincerely Advanced Resolution Group Incident [redacted] Dell.
Complaint: [redacted] I am rejecting this response because:My only main consideration to buy from DELL was recorded promise by sales person to send me $eGift card with my purchaseIndeed, [redacted] from India who handled my case has confirmed that two $eGift cards will be send to meIt was another lieI never got $eGift card because company refused to send it to customers like meThis company and her staff in India use oriental bazaar tactic to mislead American consumers and sell their products.This company indeed Deliver Enormous Lies for Less or DELL Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: The person this response comes from has hung up on me more than once now, is arrogant, rude and won't even hear me out; they can't even tell me WHERE to send it! I would like very much to speak w/a person, in the UNITED STATES from Dell CorporateThe agent I have been speaking w/claims he is the top of the ladder, NOBODY else available to speak w/Really? I got this same treatment from '***' back in JanuaryWhat has been offered is the same as has been done numerous times to this computerDell takes remote charge of my computer and comes back w/diagnostics which indicate nothing is wrongI then have an unresolved issue and actually a machine that functions worse than before, now stalling/freezing on the internet or unable to close email Dell sent an onsite tech to my home May w/a replacement keyboard and mouse for a machine that doesn't even exist, another service tag # than this SECOND defective productAt the risk of repeating myself, if Dell could send the tech here, they can do it again with the items to repair as transferred warranty providesWhy did the warranty provide for this before? It's like they are punishing me for their mistake! Even the tech who came to my home agree it is horrible customer service to treat clients like this and I am only one of manyThe most shameful part is I have gone through this very stressful nonsense w/TWO computers now, back to back, for monthsAgain, I have had to retype this, as I do each email or any response on the internet, each and every day, over and over because of the jumping cursor and deletion of my text Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe computer is working as it should, and I have been able to return to workI am fortunate that my company understands this issue was beyond my control and agreed to continue my employment, as I am sure most employers would notThis whole ordeal set me back financially over $Rest assured, I will NEVER purchase another Dell product, and will do my part to ensure my employer no longer recommends them for purchase Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submissionOur records indicate the Dell representative; [redacted] was instrumental in assisting the customer with the return of the equipment and the full refund back to her original form of payment, her Dell Preferred Account We apologize for any difficulties the customer may have had in this transaction Please have the customer contact our representative directly by email at [redacted] @Dell.com if she should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Regards, [redacted] Complaint: [redacted] I am rejecting this response because: I have included the message sent by Dell below What is reason for not providing what was promised?Respectfully request a full refund since different DELL employees have contacted me in reference to the Revdex.com complaint, trying to dissuade/bully me from receiving the certified I have included the meaning below:bul•ly1'bo?ole/verbgerund or present participle: bullying use superior strength or influence to intimidate (someone), typically to force him or her to do what one wants.replacement I was willing to accept a certified replacement, however since I am literally being harassed to accept a refurbished, I will like to take my business to HP since they more are customer focused There are too many unethical and immoral activities going on with DELLs employees The consumer is being bullied form receiving the items purchased at additional cost[redacted] Dell representative, [redacted] , is working with the customer to achieve an amicable resolution for their concernsOur records indicate, a Depot service has been issued; however, the customer elected not to mathe unit for serviceOur representative also offered an onsite service, as well as, a certified replacement unitWe ask that the customer contact our representative at [redacted] @Dell.com with their decision at the earliest [redacted] Regards, [redacted] ***
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has authorized the servicing of Mr [redacted] ’s computer by shipping it to the Dell Depot for repair Parts replaced include the hard drive, motherboard and the assembly cable The customer has received the computer back from the depot and informs the system is working fine now Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Complaint: [redacted] Dear Revdex.com, I am rejecting this response because this business has a history of not honoring their Warranty like they should and I consider this resolution a not acceptableThey wouldn't even honor their promise ONE (1) TIME ONLYTherefore this incident has not been resolved and I stand my ground regarding my request Regards, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] **Customer expressed dissatisfaction with Dell service and support and wants a refundWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative explained the terms of the maLimited Hardware Warranty and the Return PolicyHowever, as a onetime gesture of goodwill and in the interest of customer satisfaction, our presentative offered an onsite service or a replacement unitFurthermore, due to the terms of the return policy, customer’s request for refund was respectfully deniedWe ask that the customer contact our representative at [redacted] @Dell.com with their decision at the earliest to avoid further delays in this matter Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because: Regards, [redacted] Dell knows I had problems with this soft ware from day See all records of TECH SUPPORT I call to remove viris and spam from my computer I did not requested refund from day FIVE beuause thet repaired it under my TEC SUPOORT plan
Complaint: [redacted] I am rejecting this response because: I have spoke with this individual who stated he could not do anything for me when I explain the problem several times to himI would like someone who is above who to contact me or someone else who can ACTUALLY HELP SOLVE THE ISSUEIt has been days since I have been able to use my Dell laptop and it now states battery will explodeNot sure how there’s a warranty but no one can seem to replace the batteryI will also be making a complaint to the FTC as of today Regards, [redacted] ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent computer order We regret any miscommunication which may have occurred and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer to provide assistance For customer satisfaction reasons, our representative processed a $concession and the customer indicated he is is going to pay the balance of the order with a check We ask that he contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I accepted the replacement laptop on 9/26/and it is now 10/3/one week later and I still have not received any tracking informationI have sent several emails with no responseI have to make arrangements to be home when the laptop arrives to sign for it; otherwise, it may get stolenNO COMMUNICATIONLooks like Dell is not sending me a replacementWTF! Regards, [redacted] ***
Today’s Date: 05/03/2016 Dear RevDex.com, Thank you for providing a copy of the customer submission. Dell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondence. The... customer states order and technical concerns. At this time the customer advised the agent the matter has been addressed and they no longer wish to communicate. Dell regrets any inconvenience caused and we thank the customer for their time and patience during this process. The customer may also contact the representative at [redacted] @Dell.com with any other questions or concerns in the matter. Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc.
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] Our representative, ***, contacted Ms [redacted] and explained to her the parts are not available to repair her systemA discount on a new purchase was offered, however; she has not responded [redacted] remains available and may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative, [redacted] , contacted the customer respectfully denied the request for a new exchangeThe representative did authorize an onsite to replace parts and attempted several times to confirm no further issues with the system but had no response from the customerWe remain available to assist the customer under the terms and conditions of warranty, Please have the customer contact the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a Dell order We regret any dissatisfaction he may have experienced and appreciate the feedback In conforming to new industry standards which are moving away from providing disk software, Dell no longer offers backup software disks as this information is available to download from Dell’s site or, in many cases, via a USB key upon request Since the date of the submission, a Dell representative contacted the customer to discuss his concerns As the customer waited for almost two months prior to following up with Dell to request Return Authorization information, our representative denied the customer’s request for a refund We remain available to assist the customer under the terms and conditions of Dell’s Limited Hardware Warranty and ask that he contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative recently contacted Ms [redacted] regarding her concernsIn the interest of customer satisfaction, our representative processed a product return for order# [redacted] Our records show that a credit has been posted to the original form of paymentOur representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear RevDex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] . Our representative has contacted the customer and dispatched a system exchange. The customer confirmed receipt. We regret any dissatisfaction which may have been experienced... and appreciate the feedback provided. Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc.
Complaint: [redacted] I am rejecting this response because: First off, I have never requested a replacement unit, although one would be nice, but it would probably be equally as awful as the one I have nowNever once did I ask for a new computer, so that is a 100% complete lie by DellSecondly, my third party software was something brought up in the first letter sent to Dell corporate headquarters, not a demandI am more focused on the computer ACTUALLY WORKING than I am of anything Dell has cost me at this pointI used it as an example as to how Mr [redacted] insisted I was a liar through all of our communications, including trying to claim my computer does not shut off on it's own or freeze during startup and shut downMy computer is under warranty for REPAIRS, not replacement, until March of 2018, and Dell refuses to repair their computer that apparently was not repaired the first time when they, again, insisted nothing was wrong, yet they allegedly had to re-install an entire hard drive in less than four monthsAs is evident from my original complaint, Dell, and specifically Mr [redacted] are manipulators of the truth, and will do anything they can to not honor the warranty, a legal and binding agreement included in the purchase priceHe lies and lies, as is evident in his one response to the Revdex.com, so imagine what I have been dealing with for over a month nowI need my computer repaired, which costs me income as my work is computer-based, remotelyWhy in God's name would any sane person want to send their computer back to Dell, where it was not repaired correctly the first time, and lose days of work and income? It makes no sense whatsoever, and anyone with common sense would realize thatThis is what happens when you hire people from a different background to take calls that are strictly there to collect a pay check, not helpLast I checked, I purchased my computer in Lansing, MI, not overseasDell is legally obligated to handle this warranty issue, or face legal repercussionsIt should be noted that the CEO, VP, and other corporate officers were sent the same information, yet no one has the integrity to respond, despite me asking to never hear from Mr [redacted] againIt is Dell's game to play, and they are going to lose on this one, as they are failing to meet their contractual obligations via the warrantyAt the end of the day, I am confident the Revdex.com will see that Dell has become a dirtbag company that does not accept responsibility for their actions or productsAs I noted earlier, my case is not the exception but the normwith Dell technical support, so it is time they realize the ramifications for running a shady company, as they are no better than thieves sitting behind a computer Regards, [redacted] ***
Dear RevDex.com, Dell records indicate Dell representative [redacted] contacted the customer and offered to have the system brought into the depot for diagnosis. Mr. [redacted] declined this offer, we will continue to support the system under the terms of the hard ware warranty. Sincerely Advanced Resolution Group Incident [redacted] Dell.
Complaint: [redacted] I am rejecting this response because:My only main consideration to buy from DELL was recorded promise by sales person to send me $eGift card with my purchaseIndeed, [redacted] from India who handled my case has confirmed that two $eGift cards will be send to meIt was another lieI never got $eGift card because company refused to send it to customers like meThis company and her staff in India use oriental bazaar tactic to mislead American consumers and sell their products.This company indeed Deliver Enormous Lies for Less or DELL Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: The person this response comes from has hung up on me more than once now, is arrogant, rude and won't even hear me out; they can't even tell me WHERE to send it! I would like very much to speak w/a person, in the UNITED STATES from Dell CorporateThe agent I have been speaking w/claims he is the top of the ladder, NOBODY else available to speak w/Really? I got this same treatment from '***' back in JanuaryWhat has been offered is the same as has been done numerous times to this computerDell takes remote charge of my computer and comes back w/diagnostics which indicate nothing is wrongI then have an unresolved issue and actually a machine that functions worse than before, now stalling/freezing on the internet or unable to close email Dell sent an onsite tech to my home May w/a replacement keyboard and mouse for a machine that doesn't even exist, another service tag # than this SECOND defective productAt the risk of repeating myself, if Dell could send the tech here, they can do it again with the items to repair as transferred warranty providesWhy did the warranty provide for this before? It's like they are punishing me for their mistake! Even the tech who came to my home agree it is horrible customer service to treat clients like this and I am only one of manyThe most shameful part is I have gone through this very stressful nonsense w/TWO computers now, back to back, for monthsAgain, I have had to retype this, as I do each email or any response on the internet, each and every day, over and over because of the jumping cursor and deletion of my text Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe computer is working as it should, and I have been able to return to workI am fortunate that my company understands this issue was beyond my control and agreed to continue my employment, as I am sure most employers would notThis whole ordeal set me back financially over $Rest assured, I will NEVER purchase another Dell product, and will do my part to ensure my employer no longer recommends them for purchase Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submissionOur records indicate the Dell representative; [redacted] was instrumental in assisting the customer with the return of the equipment and the full refund back to her original form of payment, her Dell Preferred Account We apologize for any difficulties the customer may have had in this transaction Please have the customer contact our representative directly by email at [redacted] @Dell.com if she should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Regards, [redacted] Complaint: [redacted] I am rejecting this response because: I have included the message sent by Dell below What is reason for not providing what was promised?Respectfully request a full refund since different DELL employees have contacted me in reference to the Revdex.com complaint, trying to dissuade/bully me from receiving the certified I have included the meaning below:bul•ly1'bo?ole/verbgerund or present participle: bullying use superior strength or influence to intimidate (someone), typically to force him or her to do what one wants.replacement I was willing to accept a certified replacement, however since I am literally being harassed to accept a refurbished, I will like to take my business to HP since they more are customer focused There are too many unethical and immoral activities going on with DELLs employees The consumer is being bullied form receiving the items purchased at additional cost[redacted] Dell representative, [redacted] , is working with the customer to achieve an amicable resolution for their concernsOur records indicate, a Depot service has been issued; however, the customer elected not to mathe unit for serviceOur representative also offered an onsite service, as well as, a certified replacement unitWe ask that the customer contact our representative at [redacted] @Dell.com with their decision at the earliest [redacted] Regards, [redacted] ***
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has authorized the servicing of Mr [redacted] ’s computer by shipping it to the Dell Depot for repair Parts replaced include the hard drive, motherboard and the assembly cable The customer has received the computer back from the depot and informs the system is working fine now Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Complaint: [redacted] Dear Revdex.com, I am rejecting this response because this business has a history of not honoring their Warranty like they should and I consider this resolution a not acceptableThey wouldn't even honor their promise ONE (1) TIME ONLYTherefore this incident has not been resolved and I stand my ground regarding my request Regards, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] **Customer expressed dissatisfaction with Dell service and support and wants a refundWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative explained the terms of the maLimited Hardware Warranty and the Return PolicyHowever, as a onetime gesture of goodwill and in the interest of customer satisfaction, our presentative offered an onsite service or a replacement unitFurthermore, due to the terms of the return policy, customer’s request for refund was respectfully deniedWe ask that the customer contact our representative at [redacted] @Dell.com with their decision at the earliest to avoid further delays in this matter Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because: Regards, [redacted] Dell knows I had problems with this soft ware from day See all records of TECH SUPPORT I call to remove viris and spam from my computer I did not requested refund from day FIVE beuause thet repaired it under my TEC SUPOORT plan
Complaint: [redacted] I am rejecting this response because: I have spoke with this individual who stated he could not do anything for me when I explain the problem several times to himI would like someone who is above who to contact me or someone else who can ACTUALLY HELP SOLVE THE ISSUEIt has been days since I have been able to use my Dell laptop and it now states battery will explodeNot sure how there’s a warranty but no one can seem to replace the batteryI will also be making a complaint to the FTC as of today Regards, [redacted] ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent computer order We regret any miscommunication which may have occurred and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer to provide assistance For customer satisfaction reasons, our representative processed a $concession and the customer indicated he is is going to pay the balance of the order with a check We ask that he contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I accepted the replacement laptop on 9/26/and it is now 10/3/one week later and I still have not received any tracking informationI have sent several emails with no responseI have to make arrangements to be home when the laptop arrives to sign for it; otherwise, it may get stolenNO COMMUNICATIONLooks like Dell is not sending me a replacementWTF! Regards, [redacted] ***
Today’s Date: 05/03/2016 Dear RevDex.com, Thank you for providing a copy of the customer submission. Dell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondence. The... customer states order and technical concerns. At this time the customer advised the agent the matter has been addressed and they no longer wish to communicate. Dell regrets any inconvenience caused and we thank the customer for their time and patience during this process. The customer may also contact the representative at [redacted] @Dell.com with any other questions or concerns in the matter. Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc.
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] Our representative, ***, contacted Ms [redacted] and explained to her the parts are not available to repair her systemA discount on a new purchase was offered, however; she has not responded [redacted] remains available and may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative, [redacted] , contacted the customer respectfully denied the request for a new exchangeThe representative did authorize an onsite to replace parts and attempted several times to confirm no further issues with the system but had no response from the customerWe remain available to assist the customer under the terms and conditions of warranty, Please have the customer contact the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a Dell order We regret any dissatisfaction he may have experienced and appreciate the feedback In conforming to new industry standards which are moving away from providing disk software, Dell no longer offers backup software disks as this information is available to download from Dell’s site or, in many cases, via a USB key upon request Since the date of the submission, a Dell representative contacted the customer to discuss his concerns As the customer waited for almost two months prior to following up with Dell to request Return Authorization information, our representative denied the customer’s request for a refund We remain available to assist the customer under the terms and conditions of Dell’s Limited Hardware Warranty and ask that he contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative recently contacted Ms [redacted] regarding her concernsIn the interest of customer satisfaction, our representative processed a product return for order# [redacted] Our records show that a credit has been posted to the original form of paymentOur representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc