Complaint: [redacted] I am rejecting this response because: I informed Dell/ [redacted] that the computer was running fine sine Microsoft troubleshooted the pc and who also questioned the computerI also emailed [redacted] to let him know that there was something wrong with the start up and with the disk cleanupStill, the computer continues to encounter problems,Dell's solution is to continue troubleshooting or have the pc hardware replaced with a refurbished one and without a guarantee or warranty is is questionableOn top of that, due to constant and extremely long hours (10) of troubleshooting my back flared up and I was bed ridden for a whole weekFurthermore, Prior to this computer, as soon as I received it, was not working and had frozen, Dell remotely troubleshooted who had to replace the computer and after giving me a hard timeThis computer has been encountering the same problems and honestly, I am sick and tired if troubleshootingThis computer 's history is barely usedOn top of that, I lost documents and pictures in their process of remotely troubleshootingIn all fairness, either a full refund should be issued or a new computer be replace, not refurbished especially without a warranty Regards, [redacted] ***
Dell representative; [redacted] has reached out to the Global Tag Team to see that Mr [redacted] ’s computer’s hardware warranty has been updated, allowing him to receive the service and support his computer requires at this time [redacted] has offered her assistance or the customer is welcome to call tech support; whichever is more convenient for him Mr [redacted] had mentioned to [redacted] he may be interested in a refund rather than a repair Since the customer did not purchase the system directly from Dell, [redacted] has explained Dell is unable to provide a refund If Mr [redacted] desires a refund, he will need to address this concern with his seller, [redacted] Dell is here to stand by the hardware warranty to assist the customer with his tech concerns if he would like to move forward with a repair The customer has [redacted] ’s contact information and should follow up with her regarding a repair
Complaint: [redacted] I am rejecting this response because: The unit arrived not working and I made every attempt to get the unit fixed and Dell was unable to do soI also requested a replacement months ago and no one respondedI called prior to the unit being out of warranty and I was hung up on and no one set up a service call to resolve the issueWith this experience [redacted] asked me to email himHe deleted the emails without reading theHe called me and would not speak a word on the phoneThis is the same experience I have had since the purchase was received damageAt some point Dell needs to take responsibility for their productsI have bought multiple pcs in the past and other electronicsIf we can not get this resolved I will no longer use my dell accountThe unit needs replacedYou have records of your attempts to resolve the issue and in most cases I had to escalate to a supervisor to get any action takenI hope Revdex.com can hold you responsible to fix your issue Regards, [redacted]
Dear Revdex.com, Our records indicate the representative [redacted] followed up with the customer the representative respectfully denied the request for a free extended warrantyOn the customer’s request for a new system exchange the representative explained that he purchased from the Outlet and a new system is not possibleThe representative offered to have an onsite tech come out or another refurbished exchange the customer declined the offer and stated he would continue to use the system he currently hasThe customer choose to stay with the system he currently has if there are any further problems the customer may contact our frontline at ###-###-####If the customer has any further questions in regards to this matter the representative may be reached by sending an email to [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s follow up submission Customer expressed dissatisfaction with Dell’s response We regret any miscommunication which may have occurred and appreciate the feedback It appears that the response provided may have been intended for another customer Since the date of the original submission, a Dell representative contacted the customer to provide assistance and a subsequent refund for $appears to have resolved the issue The customer should see the refund reflected on their next monthly billing statement We ask that the customer contact our representative at [redacted] @Dell.com for any further assistance they may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
BBB Complaint ID: [redacted] Dear RevDex.com, I am writing on behalf of Dell Inc. in response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission. A Dell representative,... [redacted] has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the RevDex.com’s feedback. [redacted] has had onsite service issued to fix the customer’s computer. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] _ [redacted] @Dell.com. Dell now moves to close this matter regarding Incident ID: [redacted] . Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc.
Dear RevDex.com, Thank you for the opportunity to address the correspondence submitted by Mr. [redacted] *. [redacted] . A Dell representative recently spoke to Mr. [redacted] regarding his concerns. Our representative explained the terms and conditions of sale and the limited hardware... warranty. As a gesture of goodwill and in the interest of customer satisfaction, our representative processed a replacement unit and followed-up to confirm resolution. We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell Experience. Our representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr. [redacted] has any further concerns regarding this case. Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc.
Complaint: [redacted] I am rejecting this response because: A contract of sale was formed as my funds were taken and the goods were dispersed to a carrier, each fulfilling the duties of one's party outlined within the contact. The consumer cannot be held accountable for knowing that the pricing was in error nor is it relevant once the sale has already completed. Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Ms. [redacted] is claiming that the label will reflect the return of the PRINTER but, the attached UPS label, dated Apr 13, 2016 3:49 PM, indicates that the merchandise that is being returned is "DELL INK OR TONER" weighing 10.0 LBS although the printer weighs approximately 40 lbs.; furthermore, one of Ms. [redacted] 's statement, contained within her response, seems to confirm my suspicion that dell is trying to force me to pay for a product that is of no use to me; why would I want to keep the printer which is useless to me. I have made a tremendous effort for approximately 6 months to have the printer returned yet, Ms. [redacted] is suggesting that she will close the case and suppose that I want to keep the printer; that is preposterous!My response to Ms [redacted] 's last email was that she gave her assurance to the BBB and allow the BBB to advise me. Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by ** [redacted] A Dell representative recently contacted ** [redacted] regarding her concernsOur representative informed her that her Dell system limited hardware warranty expired on April 18th, As a gesture of goodwill and in the interest of customer satisfaction, our representative provided months warranty extension and followto confirm resolutionHer request for a credit, free parts or replacement was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] , in case ** [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Dell representative, ***, is attempting again to reach the customer by phone and email; however to date the customer has not been available his remaining concernsThe customer will need to troubleshoot with the representativePlease have the customer contact the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, This matter has been previously addressed this matter, no alterations have been/will be made to the final resolutionThe product key code is embedded in the system BIOS if the customer needed this information, Dell is not responsible for the customer not being able to upgrade to Windows Dell has closed this complaintAdvanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***Customer expressed dissatisfaction with Dell service and support and wants a refund for order number [redacted] We regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceDell records indicate the credit has been posted to the original form of paymentOur representative also followwith the customer to confirm resolutionShould the customer have any additional concerns, they can reach out to Dell for support by visiting www.Dell.com/Contact, or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com, Dell representative, [redacted] , is attempting again to reach the customer by phone and email; however to date the customer has not been availableWe remain available to assist the customer but will need to discuss the issue in order to help try to get the issue resolvedPlease have the customer contact the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***Our representative, [redacted] , contacted Mr [redacted] and Mr [redacted] confirms using a different cable has resolved his video issueWe regret any dissatisfaction he may have experiencedOur representative, [redacted] , may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:They want to give me a refurbished computer without any warrantyAt least I request months warranty since this computer was fixed by them and I do not want to take the risk to accept this computer and after few weeks is there something wrong there is not warranty to cover itBased on this terrible experience I do not trust their technical team since they damaged my computerAlso, they sent technicians to my house and weren't able to fix, spoke with more than technicians over the phone including [redacted] How am I going to trust in technical support that is why I am requesting a brand new computerThey made me used somebody else's computer to download the operating system, sent me a usb with the operating system, spent hours of my days and couldn't fix itI think is fair to receive a brand new computer with warranty after all the huge inconveniences I encountered and being without a computer up today's date and I wasn't able to work or to take my online classes.Looking forward to your response Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:It does not address the issue, and it's dishonestThe repair that needs to be fix was NEVER covered by warrantyDell represented to me that it would fix the issue, but never contacted me about itNow the very reason I wanted it replaced has happened, and Dell's acting as if it would have been covered by warranty had I just contacted them soonerThe fact is it was never covered, and they should've replaced the laptop when I first purchased it like I requested.I also reject this response because:When you make a complaint about an issue, if you don't address the issue of the complaint, then there has been no responseDell is being disingenuous discussing the warranty when the warranty for the issue I complained about wasn't covered from the beginning.So, I was sold a defective laptopDell refused to replace itFalsely represented that they would repair itThen when the defect is requested to be repair, Dell then hides behind the warranty, that NEVER EXISTED.Sincerely, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsOur representative explained the terms and conditions of the limited hardware warranty, which dictates that the software issues are not covered under the warrantyAs a onetime gesture of goodwill and in the interest of customer satisfaction, our representative provided her with a Dell Direct USB Key for reinstallation of the operating system and followto confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s limited hardware warranty and our other policiesOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms [redacted] * [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsOur representative explained the terms of sale and limited hardware warrantyAs a gesture of goodwill and in the interest of customer satisfaction, our representative processed a replacement unit and followto confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsAs a onetime gesture of goodwill and in the interest of customer satisfaction, our representative offered a depot repair at a discounted rate, which Ms [redacted] acceptedDepot service has been issued for out of warranty order number [redacted] Our records show, the unit was received at the Depot on March 2, 2017; once service has been completed, our representative will follwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Advanced Resolution Group Incident ID [redacted] Dell
Complaint: [redacted] I am rejecting this response because: I informed Dell/ [redacted] that the computer was running fine sine Microsoft troubleshooted the pc and who also questioned the computerI also emailed [redacted] to let him know that there was something wrong with the start up and with the disk cleanupStill, the computer continues to encounter problems,Dell's solution is to continue troubleshooting or have the pc hardware replaced with a refurbished one and without a guarantee or warranty is is questionableOn top of that, due to constant and extremely long hours (10) of troubleshooting my back flared up and I was bed ridden for a whole weekFurthermore, Prior to this computer, as soon as I received it, was not working and had frozen, Dell remotely troubleshooted who had to replace the computer and after giving me a hard timeThis computer has been encountering the same problems and honestly, I am sick and tired if troubleshootingThis computer 's history is barely usedOn top of that, I lost documents and pictures in their process of remotely troubleshootingIn all fairness, either a full refund should be issued or a new computer be replace, not refurbished especially without a warranty Regards, [redacted] ***
Dell representative; [redacted] has reached out to the Global Tag Team to see that Mr [redacted] ’s computer’s hardware warranty has been updated, allowing him to receive the service and support his computer requires at this time [redacted] has offered her assistance or the customer is welcome to call tech support; whichever is more convenient for him Mr [redacted] had mentioned to [redacted] he may be interested in a refund rather than a repair Since the customer did not purchase the system directly from Dell, [redacted] has explained Dell is unable to provide a refund If Mr [redacted] desires a refund, he will need to address this concern with his seller, [redacted] Dell is here to stand by the hardware warranty to assist the customer with his tech concerns if he would like to move forward with a repair The customer has [redacted] ’s contact information and should follow up with her regarding a repair
Complaint: [redacted] I am rejecting this response because: The unit arrived not working and I made every attempt to get the unit fixed and Dell was unable to do soI also requested a replacement months ago and no one respondedI called prior to the unit being out of warranty and I was hung up on and no one set up a service call to resolve the issueWith this experience [redacted] asked me to email himHe deleted the emails without reading theHe called me and would not speak a word on the phoneThis is the same experience I have had since the purchase was received damageAt some point Dell needs to take responsibility for their productsI have bought multiple pcs in the past and other electronicsIf we can not get this resolved I will no longer use my dell accountThe unit needs replacedYou have records of your attempts to resolve the issue and in most cases I had to escalate to a supervisor to get any action takenI hope Revdex.com can hold you responsible to fix your issue Regards, [redacted]
Dear Revdex.com, Our records indicate the representative [redacted] followed up with the customer the representative respectfully denied the request for a free extended warrantyOn the customer’s request for a new system exchange the representative explained that he purchased from the Outlet and a new system is not possibleThe representative offered to have an onsite tech come out or another refurbished exchange the customer declined the offer and stated he would continue to use the system he currently hasThe customer choose to stay with the system he currently has if there are any further problems the customer may contact our frontline at ###-###-####If the customer has any further questions in regards to this matter the representative may be reached by sending an email to [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s follow up submission Customer expressed dissatisfaction with Dell’s response We regret any miscommunication which may have occurred and appreciate the feedback It appears that the response provided may have been intended for another customer Since the date of the original submission, a Dell representative contacted the customer to provide assistance and a subsequent refund for $appears to have resolved the issue The customer should see the refund reflected on their next monthly billing statement We ask that the customer contact our representative at [redacted] @Dell.com for any further assistance they may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
BBB Complaint ID: [redacted] Dear RevDex.com, I am writing on behalf of Dell Inc. in response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission. A Dell representative,... [redacted] has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the RevDex.com’s feedback. [redacted] has had onsite service issued to fix the customer’s computer. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] _ [redacted] @Dell.com. Dell now moves to close this matter regarding Incident ID: [redacted] . Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc.
Dear RevDex.com, Thank you for the opportunity to address the correspondence submitted by Mr. [redacted] *. [redacted] . A Dell representative recently spoke to Mr. [redacted] regarding his concerns. Our representative explained the terms and conditions of sale and the limited hardware... warranty. As a gesture of goodwill and in the interest of customer satisfaction, our representative processed a replacement unit and followed-up to confirm resolution. We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell Experience. Our representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr. [redacted] has any further concerns regarding this case. Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc.
Complaint: [redacted] I am rejecting this response because: A contract of sale was formed as my funds were taken and the goods were dispersed to a carrier, each fulfilling the duties of one's party outlined within the contact. The consumer cannot be held accountable for knowing that the pricing was in error nor is it relevant once the sale has already completed. Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Ms. [redacted] is claiming that the label will reflect the return of the PRINTER but, the attached UPS label, dated Apr 13, 2016 3:49 PM, indicates that the merchandise that is being returned is "DELL INK OR TONER" weighing 10.0 LBS although the printer weighs approximately 40 lbs.; furthermore, one of Ms. [redacted] 's statement, contained within her response, seems to confirm my suspicion that dell is trying to force me to pay for a product that is of no use to me; why would I want to keep the printer which is useless to me. I have made a tremendous effort for approximately 6 months to have the printer returned yet, Ms. [redacted] is suggesting that she will close the case and suppose that I want to keep the printer; that is preposterous!My response to Ms [redacted] 's last email was that she gave her assurance to the BBB and allow the BBB to advise me. Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by ** [redacted] A Dell representative recently contacted ** [redacted] regarding her concernsOur representative informed her that her Dell system limited hardware warranty expired on April 18th, As a gesture of goodwill and in the interest of customer satisfaction, our representative provided months warranty extension and followto confirm resolutionHer request for a credit, free parts or replacement was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] , in case ** [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Dell representative, ***, is attempting again to reach the customer by phone and email; however to date the customer has not been available his remaining concernsThe customer will need to troubleshoot with the representativePlease have the customer contact the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, This matter has been previously addressed this matter, no alterations have been/will be made to the final resolutionThe product key code is embedded in the system BIOS if the customer needed this information, Dell is not responsible for the customer not being able to upgrade to Windows Dell has closed this complaintAdvanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***Customer expressed dissatisfaction with Dell service and support and wants a refund for order number [redacted] We regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceDell records indicate the credit has been posted to the original form of paymentOur representative also followwith the customer to confirm resolutionShould the customer have any additional concerns, they can reach out to Dell for support by visiting www.Dell.com/Contact, or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com, Dell representative, [redacted] , is attempting again to reach the customer by phone and email; however to date the customer has not been availableWe remain available to assist the customer but will need to discuss the issue in order to help try to get the issue resolvedPlease have the customer contact the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***Our representative, [redacted] , contacted Mr [redacted] and Mr [redacted] confirms using a different cable has resolved his video issueWe regret any dissatisfaction he may have experiencedOur representative, [redacted] , may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:They want to give me a refurbished computer without any warrantyAt least I request months warranty since this computer was fixed by them and I do not want to take the risk to accept this computer and after few weeks is there something wrong there is not warranty to cover itBased on this terrible experience I do not trust their technical team since they damaged my computerAlso, they sent technicians to my house and weren't able to fix, spoke with more than technicians over the phone including [redacted] How am I going to trust in technical support that is why I am requesting a brand new computerThey made me used somebody else's computer to download the operating system, sent me a usb with the operating system, spent hours of my days and couldn't fix itI think is fair to receive a brand new computer with warranty after all the huge inconveniences I encountered and being without a computer up today's date and I wasn't able to work or to take my online classes.Looking forward to your response Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:It does not address the issue, and it's dishonestThe repair that needs to be fix was NEVER covered by warrantyDell represented to me that it would fix the issue, but never contacted me about itNow the very reason I wanted it replaced has happened, and Dell's acting as if it would have been covered by warranty had I just contacted them soonerThe fact is it was never covered, and they should've replaced the laptop when I first purchased it like I requested.I also reject this response because:When you make a complaint about an issue, if you don't address the issue of the complaint, then there has been no responseDell is being disingenuous discussing the warranty when the warranty for the issue I complained about wasn't covered from the beginning.So, I was sold a defective laptopDell refused to replace itFalsely represented that they would repair itThen when the defect is requested to be repair, Dell then hides behind the warranty, that NEVER EXISTED.Sincerely, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsOur representative explained the terms and conditions of the limited hardware warranty, which dictates that the software issues are not covered under the warrantyAs a onetime gesture of goodwill and in the interest of customer satisfaction, our representative provided her with a Dell Direct USB Key for reinstallation of the operating system and followto confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s limited hardware warranty and our other policiesOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms [redacted] * [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsOur representative explained the terms of sale and limited hardware warrantyAs a gesture of goodwill and in the interest of customer satisfaction, our representative processed a replacement unit and followto confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsAs a onetime gesture of goodwill and in the interest of customer satisfaction, our representative offered a depot repair at a discounted rate, which Ms [redacted] acceptedDepot service has been issued for out of warranty order number [redacted] Our records show, the unit was received at the Depot on March 2, 2017; once service has been completed, our representative will follwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Advanced Resolution Group Incident ID [redacted] Dell