Complaint: [redacted] I am rejecting this response because: The unit arrived not working and I made every attempt to get the unit fixed and Dell was unable to do soI also requested a replacement months ago and no one respondedI called prior to the unit being out of warranty and I was hung up on and no one set up a service call to resolve the issueWith this experience [redacted] asked me to email himHe deleted the emails without reading theHe called me and would not speak a word on the phoneThis is the same experience I have had since the purchase was received damageAt some point Dell needs to take responsibility for their productsI have bought multiple pcs in the past and other electronicsIf we can not get this resolved I will no longer use my dell accountThe unit needs replacedYou have records of your attempts to resolve the issue and in most cases I had to escalate to a supervisor to get any action takenI hope Revdex.com can hold you responsible to fix your issue Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:I don’t have my money and my bank can not help since it’s still pending not posted Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:They want to give me a refurbished computer without any warrantyAt least I request months warranty since this computer was fixed by them and I do not want to take the risk to accept this computer and after few weeks is there something wrong there is not warranty to cover itBased on this terrible experience I do not trust their technical team since they damaged my computerAlso, they sent technicians to my house and weren't able to fix, spoke with more than technicians over the phone including [redacted] How am I going to trust in technical support that is why I am requesting a brand new computerThey made me used somebody else's computer to download the operating system, sent me a usb with the operating system, spent hours of my days and couldn't fix itI think is fair to receive a brand new computer with warranty after all the huge inconveniences I encountered and being without a computer up today's date and I wasn't able to work or to take my online classes.Looking forward to your response Regards, [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s follow up submission Customer expressed dissatisfaction with Dell’s response We regret any miscommunication which may have occurred and appreciate the feedback It appears that the response provided may have been intended for another customer Since the date of the original submission, a Dell representative contacted the customer to provide assistance and a subsequent refund for $appears to have resolved the issue The customer should see the refund reflected on their next monthly billing statement We ask that the customer contact our representative at [redacted] @Dell.com for any further assistance they may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Our representative, [redacted] , has followed up with Mr [redacted] and processed the order on an alternate form of paymentThe order has been received on waybill [redacted] We regret the dissatisfaction Mr [redacted] may have experienced and appreciate the feedback provided regarding his Dell experience [redacted] may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThe Warranty coverage does not start over with parts replacement and the existing warranty would be transferred to replacement parts sent by DellDells position in this matter will not change and we move to close this complaint Sincerely, Advanced Resolution Group FID # Dell
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by [redacted] A Dell representative contacted the customer regarding the issues described in her correspondenceOur representative processed a return for credit and our records indicate the system has been returned and the credit has been applied to the original form of payment We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experienceOur representative may be contacted directly via email at [redacted] Sincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Today’s Date: 05/15/2015Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceThe customer states would like Facial Recognition software removedAt this time the agent has removed and cleaned the customers system of the aforementioned softwareDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com with any other questions or concerns.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by ** [redacted] A Dell representative recently contacted ** [redacted] regarding her concernsOur representative informed her that her Dell system limited hardware warranty expired on April 18th, As a gesture of goodwill and in the interest of customer satisfaction, our representative provided months warranty extension and followto confirm resolutionHer request for a credit, free parts or replacement was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] , in case ** [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: A contract of sale was formed as my funds were taken and the goods were dispersed to a carrier, each fulfilling the duties of one's party outlined within the contact. The consumer cannot be held accountable for knowing that the pricing was in error nor is it relevant once the sale has already completed. Regards, [redacted]
Dear Revdex.com, This matter has been previously addressed this matter, no alterations have been/will be made to the final resolutionThe product key code is embedded in the system BIOS if the customer needed this information, Dell is not responsible for the customer not being able to upgrade to Windows Dell has closed this complaintAdvanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***Our representative, [redacted] , contacted Mr [redacted] and Mr [redacted] confirms using a different cable has resolved his video issueWe regret any dissatisfaction he may have experiencedOur representative, [redacted] , may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I informed Dell/ [redacted] that the computer was running fine sine Microsoft troubleshooted the pc and who also questioned the computerI also emailed [redacted] to let him know that there was something wrong with the start up and with the disk cleanupStill, the computer continues to encounter problems,Dell's solution is to continue troubleshooting or have the pc hardware replaced with a refurbished one and without a guarantee or warranty is is questionableOn top of that, due to constant and extremely long hours (10) of troubleshooting my back flared up and I was bed ridden for a whole weekFurthermore, Prior to this computer, as soon as I received it, was not working and had frozen, Dell remotely troubleshooted who had to replace the computer and after giving me a hard timeThis computer has been encountering the same problems and honestly, I am sick and tired if troubleshootingThis computer 's history is barely usedOn top of that, I lost documents and pictures in their process of remotely troubleshootingIn all fairness, either a full refund should be issued or a new computer be replace, not refurbished especially without a warranty Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: Ms. [redacted] is claiming that the label will reflect the return of the PRINTER but, the attached UPS label, dated Apr 13, 2016 3:49 PM, indicates that the merchandise that is being returned is "DELL INK OR TONER" weighing 10.0 LBS although the printer weighs approximately 40 lbs.; furthermore, one of Ms. [redacted] 's statement, contained within her response, seems to confirm my suspicion that dell is trying to force me to pay for a product that is of no use to me; why would I want to keep the printer which is useless to me. I have made a tremendous effort for approximately 6 months to have the printer returned yet, Ms. [redacted] is suggesting that she will close the case and suppose that I want to keep the printer; that is preposterous!My response to Ms [redacted] 's last email was that she gave her assurance to the BBB and allow the BBB to advise me. Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concernsThe representative worked with our gift card department to resolve this matterOur representative informed him that his Dell promotional gift cards have expired and cannot be reinstatedOur representative also informed him of the terms and conditions of Gift Cards [redacted] His request for replacement gift cards was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, Gerard has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback Gerard has processed the customer’s refund Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting [redacted] or for online assistance at [redacted] Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Customer expressed dissatisfaction with communication and processing expectations for their Dell order and wants an additional discountWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur records indicate that the original order number [redacted] was placed under Home segmentFurthermore, their order does not qualify for any additional discountsHowever, as a onetime gesture of goodwill and in the interest of customer satisfaction, customer was provided a partial account credit to the original form of paymentThey should see this reflected on their next monthly billing statementTheir request for an additional discount or a credit was respectfully deniedShould Mr [redacted] have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionDell representative, [redacted] followed up with the customer in regards to the depot findingsThe system was reviewed and determined the damage to the system falls under the accidental damageThis type of damage is not covered under the hardware warrantyThe representative did authorize a refund for the warranty extension the customer purchased and confirmed credit has postedSincerely, Advanced Resolution Group Incident [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, *** has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has processed a refund for the customer Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting [redacted] or for online assistance at [redacted] Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dell representative; [redacted] has reached out to the Global Tag Team to see that Mr [redacted] ’s computer’s hardware warranty has been updated, allowing him to receive the service and support his computer requires at this time [redacted] has offered her assistance or the customer is welcome to call tech support; whichever is more convenient for him Mr [redacted] had mentioned to [redacted] he may be interested in a refund rather than a repair Since the customer did not purchase the system directly from Dell, [redacted] has explained Dell is unable to provide a refund If Mr [redacted] desires a refund, he will need to address this concern with his seller, [redacted] Dell is here to stand by the hardware warranty to assist the customer with his tech concerns if he would like to move forward with a repair The customer has [redacted] ’s contact information and should follow up with her regarding a repair
Complaint: [redacted] I am rejecting this response because: The unit arrived not working and I made every attempt to get the unit fixed and Dell was unable to do soI also requested a replacement months ago and no one respondedI called prior to the unit being out of warranty and I was hung up on and no one set up a service call to resolve the issueWith this experience [redacted] asked me to email himHe deleted the emails without reading theHe called me and would not speak a word on the phoneThis is the same experience I have had since the purchase was received damageAt some point Dell needs to take responsibility for their productsI have bought multiple pcs in the past and other electronicsIf we can not get this resolved I will no longer use my dell accountThe unit needs replacedYou have records of your attempts to resolve the issue and in most cases I had to escalate to a supervisor to get any action takenI hope Revdex.com can hold you responsible to fix your issue Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:I don’t have my money and my bank can not help since it’s still pending not posted Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:They want to give me a refurbished computer without any warrantyAt least I request months warranty since this computer was fixed by them and I do not want to take the risk to accept this computer and after few weeks is there something wrong there is not warranty to cover itBased on this terrible experience I do not trust their technical team since they damaged my computerAlso, they sent technicians to my house and weren't able to fix, spoke with more than technicians over the phone including [redacted] How am I going to trust in technical support that is why I am requesting a brand new computerThey made me used somebody else's computer to download the operating system, sent me a usb with the operating system, spent hours of my days and couldn't fix itI think is fair to receive a brand new computer with warranty after all the huge inconveniences I encountered and being without a computer up today's date and I wasn't able to work or to take my online classes.Looking forward to your response Regards, [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s follow up submission Customer expressed dissatisfaction with Dell’s response We regret any miscommunication which may have occurred and appreciate the feedback It appears that the response provided may have been intended for another customer Since the date of the original submission, a Dell representative contacted the customer to provide assistance and a subsequent refund for $appears to have resolved the issue The customer should see the refund reflected on their next monthly billing statement We ask that the customer contact our representative at [redacted] @Dell.com for any further assistance they may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Our representative, [redacted] , has followed up with Mr [redacted] and processed the order on an alternate form of paymentThe order has been received on waybill [redacted] We regret the dissatisfaction Mr [redacted] may have experienced and appreciate the feedback provided regarding his Dell experience [redacted] may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThe Warranty coverage does not start over with parts replacement and the existing warranty would be transferred to replacement parts sent by DellDells position in this matter will not change and we move to close this complaint Sincerely, Advanced Resolution Group FID # Dell
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by [redacted] A Dell representative contacted the customer regarding the issues described in her correspondenceOur representative processed a return for credit and our records indicate the system has been returned and the credit has been applied to the original form of payment We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experienceOur representative may be contacted directly via email at [redacted] Sincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Today’s Date: 05/15/2015Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceThe customer states would like Facial Recognition software removedAt this time the agent has removed and cleaned the customers system of the aforementioned softwareDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com with any other questions or concerns.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by ** [redacted] A Dell representative recently contacted ** [redacted] regarding her concernsOur representative informed her that her Dell system limited hardware warranty expired on April 18th, As a gesture of goodwill and in the interest of customer satisfaction, our representative provided months warranty extension and followto confirm resolutionHer request for a credit, free parts or replacement was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] , in case ** [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: A contract of sale was formed as my funds were taken and the goods were dispersed to a carrier, each fulfilling the duties of one's party outlined within the contact. The consumer cannot be held accountable for knowing that the pricing was in error nor is it relevant once the sale has already completed. Regards, [redacted]
Dear Revdex.com, This matter has been previously addressed this matter, no alterations have been/will be made to the final resolutionThe product key code is embedded in the system BIOS if the customer needed this information, Dell is not responsible for the customer not being able to upgrade to Windows Dell has closed this complaintAdvanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***Our representative, [redacted] , contacted Mr [redacted] and Mr [redacted] confirms using a different cable has resolved his video issueWe regret any dissatisfaction he may have experiencedOur representative, [redacted] , may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I informed Dell/ [redacted] that the computer was running fine sine Microsoft troubleshooted the pc and who also questioned the computerI also emailed [redacted] to let him know that there was something wrong with the start up and with the disk cleanupStill, the computer continues to encounter problems,Dell's solution is to continue troubleshooting or have the pc hardware replaced with a refurbished one and without a guarantee or warranty is is questionableOn top of that, due to constant and extremely long hours (10) of troubleshooting my back flared up and I was bed ridden for a whole weekFurthermore, Prior to this computer, as soon as I received it, was not working and had frozen, Dell remotely troubleshooted who had to replace the computer and after giving me a hard timeThis computer has been encountering the same problems and honestly, I am sick and tired if troubleshootingThis computer 's history is barely usedOn top of that, I lost documents and pictures in their process of remotely troubleshootingIn all fairness, either a full refund should be issued or a new computer be replace, not refurbished especially without a warranty Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: Ms. [redacted] is claiming that the label will reflect the return of the PRINTER but, the attached UPS label, dated Apr 13, 2016 3:49 PM, indicates that the merchandise that is being returned is "DELL INK OR TONER" weighing 10.0 LBS although the printer weighs approximately 40 lbs.; furthermore, one of Ms. [redacted] 's statement, contained within her response, seems to confirm my suspicion that dell is trying to force me to pay for a product that is of no use to me; why would I want to keep the printer which is useless to me. I have made a tremendous effort for approximately 6 months to have the printer returned yet, Ms. [redacted] is suggesting that she will close the case and suppose that I want to keep the printer; that is preposterous!My response to Ms [redacted] 's last email was that she gave her assurance to the BBB and allow the BBB to advise me. Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concernsThe representative worked with our gift card department to resolve this matterOur representative informed him that his Dell promotional gift cards have expired and cannot be reinstatedOur representative also informed him of the terms and conditions of Gift Cards [redacted] His request for replacement gift cards was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, Gerard has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback Gerard has processed the customer’s refund Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting [redacted] or for online assistance at [redacted] Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Customer expressed dissatisfaction with communication and processing expectations for their Dell order and wants an additional discountWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur records indicate that the original order number [redacted] was placed under Home segmentFurthermore, their order does not qualify for any additional discountsHowever, as a onetime gesture of goodwill and in the interest of customer satisfaction, customer was provided a partial account credit to the original form of paymentThey should see this reflected on their next monthly billing statementTheir request for an additional discount or a credit was respectfully deniedShould Mr [redacted] have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionDell representative, [redacted] followed up with the customer in regards to the depot findingsThe system was reviewed and determined the damage to the system falls under the accidental damageThis type of damage is not covered under the hardware warrantyThe representative did authorize a refund for the warranty extension the customer purchased and confirmed credit has postedSincerely, Advanced Resolution Group Incident [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, *** has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has processed a refund for the customer Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting [redacted] or for online assistance at [redacted] Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dell representative; [redacted] has reached out to the Global Tag Team to see that Mr [redacted] ’s computer’s hardware warranty has been updated, allowing him to receive the service and support his computer requires at this time [redacted] has offered her assistance or the customer is welcome to call tech support; whichever is more convenient for him Mr [redacted] had mentioned to [redacted] he may be interested in a refund rather than a repair Since the customer did not purchase the system directly from Dell, [redacted] has explained Dell is unable to provide a refund If Mr [redacted] desires a refund, he will need to address this concern with his seller, [redacted] Dell is here to stand by the hardware warranty to assist the customer with his tech concerns if he would like to move forward with a repair The customer has [redacted] ’s contact information and should follow up with her regarding a repair