Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concerns and explained Dell's Consumer Terms of Sale, which states that your order is subject to cancellation by Dell, in Dell's sole discretionOur records show, the order was canceled due to product availability issues and cannot be reinstated; furthermore, the promotion has expiredAs a onetime gesture of goodwill and in the interest of customer satisfactions, our representative offered a 10% discount on a future purchase from Dell; furthermore, the offer will remain valid until 11:PM CDT on March 21, Please note, Mr [redacted] elected not to accept our offer of assistanceHis request for compensation was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceShould Mr [redacted] have any additional concerns, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident ID [redacted] Dell
Dear RevDex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submissionA Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has had the customer’s phone number removed from the calling list at Dell Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:As of 09/03/my bank account is not showing the additional reimbursement amount of $that was stated to be received on 08/24/by DELL.com.Please recheck the credit card number to verify the correct amount is being placed on the correct credit card! Regards, [redacted]
Complaint: [redacted] I am rejecting this response becauseI haven't heard from the Dell representative to resolute the situation of offering the initial discount of $as it was promised Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Our representative contacted the customer and, per the terms and conditions of the Dell Limited Warranty, respectfully denied the customer’s request for a system exchange, however; our representative offered to reschedule the onsite service and provide additional technical supportThe customer declinedDell technical support remains available to assist per the terms and conditions of the warranty should the customer change his mindSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Mr [redacted] expressed dissatisfaction with communication and processing expectations for a promotional gift card We regret any miscommunication which may have occurred and appreciate the feedback As indicated under the Terms and Conditions for promotional gift cards, Dell, at its sole discretion, reserves the right to reject (decline) requests for promotional incentives, including promotional gift cards and Dell Advantage rewards, to accounts suspected of reseller or promotional abuse activity Dell will not disclose internal methods by which a Dell gift card representative determines that a customer may be a reseller Since the date of the submission, a Dell representative contacted Mr [redacted] and denied his request for the promotional gift card Subsequently, our representative contacted Dell’s internal gift card team and verified that a promotional gift card cannot be processed for Mr*** Our representative provided her contact information and will remain available to assist should Mr [redacted] have any further questions regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s subsequent follsubmission Customer reiterated dissatisfaction with Dell’s response As previously indicated, since the date of the submission, the customer was contacted by our representative and he reported an issue with his webcam The customer was not ready to discuss his concerns or seek resolution and told our representative that he is traveling and will be returning in January at which time he will contact our representative for assistance We remain ready to address the customer’s concerns when he indicates to our representative that he is available for contact to discuss this matter Customer may contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:My case was not resolved yetI have accepted for a system exchange( refurbished) as Dell was not interested in providing me with a new laptop as a system exchange and they are not fixing/repairing my laptop properlyDell offered a better configuration refurbished laptop but I was disappointed as the laptop I received was not fixed properly on the monitor fixtureI emailed Dell representative regarding the same and I was awaiting on his reply for last daysNote: Why is that I am getting an error message from Revdex.com server when I send my message with pic attachments.Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:I am writing to you because the case I filed # [redacted] is closed by you, but the company I complained, Dell, changed its words as soon as it send the last message to youNow the case is closed, but the mentioned resolution is denied by DellI don’t know what to do nowIs it some kind of lie that you can dispose with? From the record in this case, you can see that Dell decided to make an exchange to meSo I returned the incorrect laptop to Dell as it requiredBut just after they received the incorrect laptop, I received a call from Dell, saying that Dell won’t send me the laptop I ordered, instead they decided just to close the order and refund me It is not the resolution Dell had promised me and had agreed in the record of the case, but totally opposite, right? Will you do anything, regarding this situation? Regards, [redacted] **
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concerns and worked with our credit verification department to resolve this matterOur records show that the credits for order number [redacted] have been posted to the original form of paymentOur representative also followto confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Again, I am sick and tired of sending the laptop to the repair centerThis would be the third time I would have to do thisI haven't been happy with my purchase from the beginning and the company has done nothing to satisfy my complaintsI don't understand why it is so hard to just replace the computer with a new one or refund my moneyThat is all I'm asking Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell representative [redacted] has provided a configuration for the exchange system and is currently waiting on the customer’s approvalThe representative will maintain ownership of the account until issue is resolved and confirmation of exchange receivedThe customer may contact the representative by emailing [redacted] _ [redacted] @Dell.comSincerely, Advanced Resolution Group INC# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:I paid for next business day service Service took over a week to come fix my computer I should be compensated for this loss of time Also, there are still some issues with the side bowing out since the top was installed incorrectly or with improper part Dell said (from ***) "That looks like it just wasn’t pressed into placeYou may be able to mash on it until it snaps inJust press right at the edgeNo hammers allowed, should be able to just use your handsI don’t know if the technician was in too much of a hurry or just not paying attentionIf it won’t pop into place let me knowThanks"I should not need to "mash" on my computer Mashing also didnt work I let him know and had no further response At this point I should receive a partial refund on the warranty I paid for since I did not receive service in the time allotted for the repair Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] A Dell representative recently contacted [redacted] regarding her concernsOur representative worked with our account verification team to resolve this matterPlease note that a credit for order# [redacted] has been posted to the original form of paymentOur representative also followwith [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] , in case [redacted] has any further concerns regarding this caseSincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Dell refused to replace the original 16GB of RAM that they took from meThey also sent me mismatched sticks of 2x4gb which don't work togetherThe representative indirectly called me a liar, and refused to accept that a previous Dell representative made a mistake Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:I was wholly unsatisfied that Dell's investigation of the issue to determine the cause of the privacy breach Nor was I assured by Dell of additional safeguards it would take to protect my non-billing informationI sent the Dell representative a follemail addressing these concernsNo response has been received in business days Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I like to thanks Revdex.com for helping expedite the caseI finally received a satisfactory replacement laptop after two exchanges and several phone calls and emails.The Dell CS assigned for this case was helpful at the beginning but stopped response to my emails and several phone messagesThat was not very professional Regards, [redacted] ***
Dear Revdex.com, Our records indicate that Dell representative [redacted] followed up with the customer and authorized a returnThe representative explained that the credit will process once the order is received in and the full amount will be less the credits she has already receivedThe representative will follow up with the customer once the credit has postedIf the customer has any further questions or concerns we ask that she contact the representative at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] , contacted the customer and assisted in expediting the partThe representative has confirmed receiptWe remain available to assist the customer if there are any further concerns the representative can be reached by email at [redacted] @[email protected] Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerA Dell representative [redacted] recently contacted the customer regarding this matterThe representative reviewed the details with the customer and we regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceThe customer indicated he was on out of the country for work for the next monthThe representative authorized to extend the return period until he returnsTo follow up with the representative by email once he returns homePlease have the customer contact the representative by emailing at [redacted] _ [redacted] @Dell.com with any additional questions or concernsSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concerns and explained Dell's Consumer Terms of Sale, which states that your order is subject to cancellation by Dell, in Dell's sole discretionOur records show, the order was canceled due to product availability issues and cannot be reinstated; furthermore, the promotion has expiredAs a onetime gesture of goodwill and in the interest of customer satisfactions, our representative offered a 10% discount on a future purchase from Dell; furthermore, the offer will remain valid until 11:PM CDT on March 21, Please note, Mr [redacted] elected not to accept our offer of assistanceHis request for compensation was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceShould Mr [redacted] have any additional concerns, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident ID [redacted] Dell
Dear RevDex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submissionA Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has had the customer’s phone number removed from the calling list at Dell Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:As of 09/03/my bank account is not showing the additional reimbursement amount of $that was stated to be received on 08/24/by DELL.com.Please recheck the credit card number to verify the correct amount is being placed on the correct credit card! Regards, [redacted]
Complaint: [redacted] I am rejecting this response becauseI haven't heard from the Dell representative to resolute the situation of offering the initial discount of $as it was promised Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Our representative contacted the customer and, per the terms and conditions of the Dell Limited Warranty, respectfully denied the customer’s request for a system exchange, however; our representative offered to reschedule the onsite service and provide additional technical supportThe customer declinedDell technical support remains available to assist per the terms and conditions of the warranty should the customer change his mindSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Mr [redacted] expressed dissatisfaction with communication and processing expectations for a promotional gift card We regret any miscommunication which may have occurred and appreciate the feedback As indicated under the Terms and Conditions for promotional gift cards, Dell, at its sole discretion, reserves the right to reject (decline) requests for promotional incentives, including promotional gift cards and Dell Advantage rewards, to accounts suspected of reseller or promotional abuse activity Dell will not disclose internal methods by which a Dell gift card representative determines that a customer may be a reseller Since the date of the submission, a Dell representative contacted Mr [redacted] and denied his request for the promotional gift card Subsequently, our representative contacted Dell’s internal gift card team and verified that a promotional gift card cannot be processed for Mr*** Our representative provided her contact information and will remain available to assist should Mr [redacted] have any further questions regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s subsequent follsubmission Customer reiterated dissatisfaction with Dell’s response As previously indicated, since the date of the submission, the customer was contacted by our representative and he reported an issue with his webcam The customer was not ready to discuss his concerns or seek resolution and told our representative that he is traveling and will be returning in January at which time he will contact our representative for assistance We remain ready to address the customer’s concerns when he indicates to our representative that he is available for contact to discuss this matter Customer may contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:My case was not resolved yetI have accepted for a system exchange( refurbished) as Dell was not interested in providing me with a new laptop as a system exchange and they are not fixing/repairing my laptop properlyDell offered a better configuration refurbished laptop but I was disappointed as the laptop I received was not fixed properly on the monitor fixtureI emailed Dell representative regarding the same and I was awaiting on his reply for last daysNote: Why is that I am getting an error message from Revdex.com server when I send my message with pic attachments.Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:I am writing to you because the case I filed # [redacted] is closed by you, but the company I complained, Dell, changed its words as soon as it send the last message to youNow the case is closed, but the mentioned resolution is denied by DellI don’t know what to do nowIs it some kind of lie that you can dispose with? From the record in this case, you can see that Dell decided to make an exchange to meSo I returned the incorrect laptop to Dell as it requiredBut just after they received the incorrect laptop, I received a call from Dell, saying that Dell won’t send me the laptop I ordered, instead they decided just to close the order and refund me It is not the resolution Dell had promised me and had agreed in the record of the case, but totally opposite, right? Will you do anything, regarding this situation? Regards, [redacted] **
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concerns and worked with our credit verification department to resolve this matterOur records show that the credits for order number [redacted] have been posted to the original form of paymentOur representative also followto confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Again, I am sick and tired of sending the laptop to the repair centerThis would be the third time I would have to do thisI haven't been happy with my purchase from the beginning and the company has done nothing to satisfy my complaintsI don't understand why it is so hard to just replace the computer with a new one or refund my moneyThat is all I'm asking Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell representative [redacted] has provided a configuration for the exchange system and is currently waiting on the customer’s approvalThe representative will maintain ownership of the account until issue is resolved and confirmation of exchange receivedThe customer may contact the representative by emailing [redacted] _ [redacted] @Dell.comSincerely, Advanced Resolution Group INC# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:I paid for next business day service Service took over a week to come fix my computer I should be compensated for this loss of time Also, there are still some issues with the side bowing out since the top was installed incorrectly or with improper part Dell said (from ***) "That looks like it just wasn’t pressed into placeYou may be able to mash on it until it snaps inJust press right at the edgeNo hammers allowed, should be able to just use your handsI don’t know if the technician was in too much of a hurry or just not paying attentionIf it won’t pop into place let me knowThanks"I should not need to "mash" on my computer Mashing also didnt work I let him know and had no further response At this point I should receive a partial refund on the warranty I paid for since I did not receive service in the time allotted for the repair Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] A Dell representative recently contacted [redacted] regarding her concernsOur representative worked with our account verification team to resolve this matterPlease note that a credit for order# [redacted] has been posted to the original form of paymentOur representative also followwith [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] , in case [redacted] has any further concerns regarding this caseSincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Dell refused to replace the original 16GB of RAM that they took from meThey also sent me mismatched sticks of 2x4gb which don't work togetherThe representative indirectly called me a liar, and refused to accept that a previous Dell representative made a mistake Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:I was wholly unsatisfied that Dell's investigation of the issue to determine the cause of the privacy breach Nor was I assured by Dell of additional safeguards it would take to protect my non-billing informationI sent the Dell representative a follemail addressing these concernsNo response has been received in business days Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I like to thanks Revdex.com for helping expedite the caseI finally received a satisfactory replacement laptop after two exchanges and several phone calls and emails.The Dell CS assigned for this case was helpful at the beginning but stopped response to my emails and several phone messagesThat was not very professional Regards, [redacted] ***
Dear Revdex.com, Our records indicate that Dell representative [redacted] followed up with the customer and authorized a returnThe representative explained that the credit will process once the order is received in and the full amount will be less the credits she has already receivedThe representative will follow up with the customer once the credit has postedIf the customer has any further questions or concerns we ask that she contact the representative at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] , contacted the customer and assisted in expediting the partThe representative has confirmed receiptWe remain available to assist the customer if there are any further concerns the representative can be reached by email at [redacted] @[email protected] Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerA Dell representative [redacted] recently contacted the customer regarding this matterThe representative reviewed the details with the customer and we regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceThe customer indicated he was on out of the country for work for the next monthThe representative authorized to extend the return period until he returnsTo follow up with the representative by email once he returns homePlease have the customer contact the representative by emailing at [redacted] _ [redacted] @Dell.com with any additional questions or concernsSincerely Advanced Resolution Group Incident [redacted] Dell Inc