Complaint: [redacted] Dell in fact provided pictures of A motherboard with what it seemed like White powder on it ( Which they claim if proof of liquid damage).I asked for Dell to provided proof that the pictures provided were indeed from my computerDell said that it was impossible to provide proof that the pictures they sent me were indeed from my computerWithout definitive proof, I regard as the pictures being illegitimate, as they could have been taken from any computer or simply downloaded from the internet.Second I continued to state that there was NEVER any spillage on or around my computerI mentioned that the only thing that could have happened was that the computer was damage from my proximity living close to the oceanBUT at the same time I stated that the computer has to be sufficient strong to support any form of air Humidity and pointed out, if the computer is poorly built and unable to handle air humidity, this is NOT a cause to void my warranty and charge me for fixing my computer.I did go ahead and pay for the repair, as DELL stated, but ONLY because DELL was holding my computer hostage for almost months, which has cost me thousands of dollars as I need the computer for workCustomer service with DELL was the worst nightmare I ever had to deal withNO direct numbers to contact anyoneI would spend over hours a day on the phone with people who had no clue what was going on, which would transfer me over from department to department (usually the same departments) over and over againI am not satisfied with ANY part of the resolution to this caseI want a refund for the money I paid in order to get my computer repairedMy computer was under warranty, and I should not have to pay anything, because they sell a high price ( almost 3k) low quality product.DELL is a scam, and they pressured me and held hostage my computer until I had no choice but to pay them for the repair of my under warranty computer.I have been a DELL customer for years and I never had such a horrible experience with ANY companyI will NEVER buy a DELL again, and I would suggest anyone never buying a DELL as wellI am in the process of contacting the media to share my nightmare story with newspapers and TV channelsI am not leaving this aloneThank youRegards, [redacted] I am rejecting this response because: Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I did contact him but he tried to avoid to email back to me and I told him there are some issues with the new replacementHe was told me if the problems are keep repeating, he will build me a new system since they was sending me the refurbished systemI would like to talk to his supervisor or someone can help me to handle this case cause he couldn't help me at all and did not reply my email and someone did email me instead of himThere was a lot of refurbished system that they exchanged for mePlease build me a new one instead of getting me mad and not solve my problems [redacted] ***
Complaint: [redacted] I am rejecting this response because: the matter of credits was address by me several times, and I never received a response I did email your representative, and never received a responserefer to the email belowthis is par for course with being ignored by dell I am glad that the credits were refunded, but it would have been nice to find that out a month ago, and actually receive a response Regards, [redacted] [redacted] < [redacted] @yahoo.com> To < [redacted] @Dell.com> Dec at 8:PM Hello [redacted] ,Were the dell credits used for the purchase also refunded? [redacted] Sent from my iPhoneOn Dec 9, 2015, at 7:PM, < [redacted] @Dell.com> < [redacted] @Dell.com> wrote:Dell Customer CommunicationDear [redacted] , This email is with reference to the conversation we had earlier regarding your Dell computer.Please accept my sincere apologies for any disappointment you may have experienced during your transactions with usOnce again, I thank you for sharing your experience with usThe feedback which we receive remains a crucial tool to determine how we can best improve our products and servicesWe truly regret any inconvenience or frustration this matter may have causedIf you have any questions or concerns regarding the issue discussed today, please do reply to this email or call me and I would be glad to assist you further.Regards, [redacted] *Dell | Advanced Resolution GroupPhone + [redacted] My work schedule is 09:am - 06:pm CST Monday to Friday Confidentiality Notice | This e-mail message, including any attachments, is for the sole use of the intended recipient and may contain confidential or proprietary informationAny unauthorized review, use, disclosure or distribution is prohibitedIf you are not the intended recipient, immediately contact the sender by reply e-mail and destroy all copies of the original messageconfirmation email that it was receivedand then no responseagain!!!! [redacted] @Dell.com To [redacted] @yahoo.com Dec at 8:PM Hi, Thank you for your emailI have received your email outside my working hours and I currently do not have any access to email or voicemailMy working hours are between 9:00AM to 6:00PM CST, Monday to FridayI shall respond to your email upon my return on 12/11/If this is an urgent issue that cannot wait until my return, please contact [email protected] you for choosing Dell and have a nice day!!Regards, [redacted] *Dell | Advanced Resolution Group Phone + [redacted] My work schedule is 09:am - 06:pm CST Monday to Friday
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsAs a onetime gesture of goodwill and in the interest of customer satisfaction, our representative offered a depot repair at a discounted rate, which Ms [redacted] acceptedDepot service has been issued for out of warranty order number [redacted] Our records show, the unit was received at the Depot on March 2, 2017; once service has been completed, our representative will follwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Advanced Resolution Group Incident ID [redacted] Dell
Complaint: [redacted] I am rejecting this response because: IT IS A GARBAGE PRODUCT...HOW DARE DELL SELL A COMPUTER AND NOT HONOR THEIR BROKEN GARBAGE PIECE OF CRAP COMPUTER....BROKEN.......WITHIN MONTHS.....AN EXPENSIVE PC, AND NOW DELL WANTS ME TO PAY FOR IT TO BE FIXED>!!!!! THEY MUST BE TAKING SOME REL GOOD DRUGS TOO....NO WAY DO WE ACCEPT THEIR STUPID OFFER....FIX IT FOR FREE UNDER WARRANTY.PERIODDELL IS A CRAP COMPUTER Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:It does not address the issue, and it's dishonestThe repair that needs to be fix was NEVER covered by warrantyDell represented to me that it would fix the issue, but never contacted me about itNow the very reason I wanted it replaced has happened, and Dell's acting as if it would have been covered by warranty had I just contacted them soonerThe fact is it was never covered, and they should've replaced the laptop when I first purchased it like I requested.I also reject this response because:When you make a complaint about an issue, if you don't address the issue of the complaint, then there has been no responseDell is being disingenuous discussing the warranty when the warranty for the issue I complained about wasn't covered from the beginning.So, I was sold a defective laptopDell refused to replace itFalsely represented that they would repair itThen when the defect is requested to be repair, Dell then hides behind the warranty, that NEVER EXISTED.Sincerely, [redacted]
Dear Revdex.com, Our records indicate the representative [redacted] followed up with the customer the representative respectfully denied the request for a free extended warrantyOn the customer’s request for a new system exchange the representative explained that he purchased from the Outlet and a new system is not possibleThe representative offered to have an onsite tech come out or another refurbished exchange the customer declined the offer and stated he would continue to use the system he currently hasThe customer choose to stay with the system he currently has if there are any further problems the customer may contact our frontline at ###-###-####If the customer has any further questions in regards to this matter the representative may be reached by sending an email to [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear RevDex.com, Thank you for the opportunity to address the correspondence submitted by Mr. [redacted] *. [redacted] . A Dell representative recently spoke to Mr. [redacted] regarding his concerns. Our representative explained the terms and conditions of sale and the limited hardware... warranty. As a gesture of goodwill and in the interest of customer satisfaction, our representative processed a replacement unit and followed-up to confirm resolution. We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell Experience. Our representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr. [redacted] has any further concerns regarding this case. Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc.
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionDell representative, Manjunath contacted the customer and is currently working with the customer to have a lost freight claim processedOnce the lost claim has been processed the representative will update the customer in regards to the refundThe representative can be reached at [redacted] @Dell.com for any further assistance she may need regarding this matterSincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsOur representative explained the terms of sale and the limited hardware warrantyAs a onetime goodwill gesture and in the interest of customer satisfaction, our representative offered a new replacement unitPlease note that Ms [redacted] elected not to accept our offer of assistanceFurthermore, her request for refund or warranty extension was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] , in case Ms [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
BBB Complaint ID: [redacted] Dear RevDex.com, I am writing on behalf of Dell Inc. in response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission. A Dell representative,... [redacted] has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the RevDex.com’s feedback. [redacted] has had onsite service issued to fix the customer’s computer. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] _ [redacted] @Dell.com. Dell now moves to close this matter regarding Incident ID: [redacted] . Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc.
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***Customer expressed dissatisfaction with Dell service and support and wants a refund for order number [redacted] We regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceDell records indicate the credit has been posted to the original form of paymentOur representative also followwith the customer to confirm resolutionShould the customer have any additional concerns, they can reach out to Dell for support by visiting www.Dell.com/Contact, or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com,Dell Representative [redacted] received an email from Mr [redacted] confirming that he received the gift cardOur representative, [redacted] , remains available to resolve Mr [redacted] ’s issues as reported in his complaint should further action become necessary Sincerely, Dell Advanced Resolution Team
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms [redacted] * [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsOur representative explained the terms of sale and limited hardware warrantyAs a gesture of goodwill and in the interest of customer satisfaction, our representative processed a replacement unit and followto confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Our records indicate that Dell representative [redacted] has been in contact with the customerWe show the gift card was issued and confirmed received on Jan 6/If the customer would has any a further question or concerns the representative can be reached directly by emailing [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and agree that the matter has been successfully resolved I appreciate Dell taking time out to discuss the specific issues associated with our Alienware notebook, and for offering to review them further through their madepot Prior to going that route, however, we were able to successfully repair the machine on-site and provide feedback which I hope will prove useful to the company moving forward.Thanks to Dell and the Bureau for your assistance in this matter Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsOur representative explained the terms and conditions of the limited hardware warranty, which dictates that the software issues are not covered under the warrantyAs a onetime gesture of goodwill and in the interest of customer satisfaction, our representative provided her with a Dell Direct USB Key for reinstallation of the operating system and followto confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s limited hardware warranty and our other policiesOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: ARE YOU KIDDING ME!!!! Now your telling me I didn't contact you within days I MOST CERTAINLY DID! Check your recorded calls for "quality purposes" and you will see I have contacted you numerous times by phone and email You people took so long to try to resolve the issue it has drug on this long, THAT IS WHY I INVOLVED THE Revdex.com, because I couldn't get anyone to answer my questions and resolve my issue You people are a piece of work Every time you respond it is a different reason why you won't fix my account I certainly hope you have close my account because I will never deal with Dell again How do you people sleep at night knowing you are fraudulently charging your customers and refuse to make it right!!!!! And for the record you did not tell me several times I did not contact you within days This the first time you have used this excuse And again I still can't get you to send me an invoice showing me it was taken off my computer My computer was $699.00, $after shipping and tax, but was charged over $for my computer?? YEAH THAT SOUNDS LIKE YOU NEED TO LEARN HOW TO ADD! SHOW ME PROOF! Regards, [redacted] ***
Dear Revdex.com, Dell representative, ***, is attempting again to reach the customer by phone and email; however to date the customer has not been available his remaining concernsThe customer will need to troubleshoot with the representativePlease have the customer contact the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Dell representative, [redacted] , is attempting again to reach the customer by phone and email; however to date the customer has not been availableWe remain available to assist the customer but will need to discuss the issue in order to help try to get the issue resolvedPlease have the customer contact the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] Dell in fact provided pictures of A motherboard with what it seemed like White powder on it ( Which they claim if proof of liquid damage).I asked for Dell to provided proof that the pictures provided were indeed from my computerDell said that it was impossible to provide proof that the pictures they sent me were indeed from my computerWithout definitive proof, I regard as the pictures being illegitimate, as they could have been taken from any computer or simply downloaded from the internet.Second I continued to state that there was NEVER any spillage on or around my computerI mentioned that the only thing that could have happened was that the computer was damage from my proximity living close to the oceanBUT at the same time I stated that the computer has to be sufficient strong to support any form of air Humidity and pointed out, if the computer is poorly built and unable to handle air humidity, this is NOT a cause to void my warranty and charge me for fixing my computer.I did go ahead and pay for the repair, as DELL stated, but ONLY because DELL was holding my computer hostage for almost months, which has cost me thousands of dollars as I need the computer for workCustomer service with DELL was the worst nightmare I ever had to deal withNO direct numbers to contact anyoneI would spend over hours a day on the phone with people who had no clue what was going on, which would transfer me over from department to department (usually the same departments) over and over againI am not satisfied with ANY part of the resolution to this caseI want a refund for the money I paid in order to get my computer repairedMy computer was under warranty, and I should not have to pay anything, because they sell a high price ( almost 3k) low quality product.DELL is a scam, and they pressured me and held hostage my computer until I had no choice but to pay them for the repair of my under warranty computer.I have been a DELL customer for years and I never had such a horrible experience with ANY companyI will NEVER buy a DELL again, and I would suggest anyone never buying a DELL as wellI am in the process of contacting the media to share my nightmare story with newspapers and TV channelsI am not leaving this aloneThank youRegards, [redacted] I am rejecting this response because: Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I did contact him but he tried to avoid to email back to me and I told him there are some issues with the new replacementHe was told me if the problems are keep repeating, he will build me a new system since they was sending me the refurbished systemI would like to talk to his supervisor or someone can help me to handle this case cause he couldn't help me at all and did not reply my email and someone did email me instead of himThere was a lot of refurbished system that they exchanged for mePlease build me a new one instead of getting me mad and not solve my problems [redacted] ***
Complaint: [redacted] I am rejecting this response because: the matter of credits was address by me several times, and I never received a response I did email your representative, and never received a responserefer to the email belowthis is par for course with being ignored by dell I am glad that the credits were refunded, but it would have been nice to find that out a month ago, and actually receive a response Regards, [redacted] [redacted] < [redacted] @yahoo.com> To < [redacted] @Dell.com> Dec at 8:PM Hello [redacted] ,Were the dell credits used for the purchase also refunded? [redacted] Sent from my iPhoneOn Dec 9, 2015, at 7:PM, < [redacted] @Dell.com> < [redacted] @Dell.com> wrote:Dell Customer CommunicationDear [redacted] , This email is with reference to the conversation we had earlier regarding your Dell computer.Please accept my sincere apologies for any disappointment you may have experienced during your transactions with usOnce again, I thank you for sharing your experience with usThe feedback which we receive remains a crucial tool to determine how we can best improve our products and servicesWe truly regret any inconvenience or frustration this matter may have causedIf you have any questions or concerns regarding the issue discussed today, please do reply to this email or call me and I would be glad to assist you further.Regards, [redacted] *Dell | Advanced Resolution GroupPhone + [redacted] My work schedule is 09:am - 06:pm CST Monday to Friday Confidentiality Notice | This e-mail message, including any attachments, is for the sole use of the intended recipient and may contain confidential or proprietary informationAny unauthorized review, use, disclosure or distribution is prohibitedIf you are not the intended recipient, immediately contact the sender by reply e-mail and destroy all copies of the original messageconfirmation email that it was receivedand then no responseagain!!!! [redacted] @Dell.com To [redacted] @yahoo.com Dec at 8:PM Hi, Thank you for your emailI have received your email outside my working hours and I currently do not have any access to email or voicemailMy working hours are between 9:00AM to 6:00PM CST, Monday to FridayI shall respond to your email upon my return on 12/11/If this is an urgent issue that cannot wait until my return, please contact [email protected] you for choosing Dell and have a nice day!!Regards, [redacted] *Dell | Advanced Resolution Group Phone + [redacted] My work schedule is 09:am - 06:pm CST Monday to Friday
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsAs a onetime gesture of goodwill and in the interest of customer satisfaction, our representative offered a depot repair at a discounted rate, which Ms [redacted] acceptedDepot service has been issued for out of warranty order number [redacted] Our records show, the unit was received at the Depot on March 2, 2017; once service has been completed, our representative will follwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Advanced Resolution Group Incident ID [redacted] Dell
Complaint: [redacted] I am rejecting this response because: IT IS A GARBAGE PRODUCT...HOW DARE DELL SELL A COMPUTER AND NOT HONOR THEIR BROKEN GARBAGE PIECE OF CRAP COMPUTER....BROKEN.......WITHIN MONTHS.....AN EXPENSIVE PC, AND NOW DELL WANTS ME TO PAY FOR IT TO BE FIXED>!!!!! THEY MUST BE TAKING SOME REL GOOD DRUGS TOO....NO WAY DO WE ACCEPT THEIR STUPID OFFER....FIX IT FOR FREE UNDER WARRANTY.PERIODDELL IS A CRAP COMPUTER Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:It does not address the issue, and it's dishonestThe repair that needs to be fix was NEVER covered by warrantyDell represented to me that it would fix the issue, but never contacted me about itNow the very reason I wanted it replaced has happened, and Dell's acting as if it would have been covered by warranty had I just contacted them soonerThe fact is it was never covered, and they should've replaced the laptop when I first purchased it like I requested.I also reject this response because:When you make a complaint about an issue, if you don't address the issue of the complaint, then there has been no responseDell is being disingenuous discussing the warranty when the warranty for the issue I complained about wasn't covered from the beginning.So, I was sold a defective laptopDell refused to replace itFalsely represented that they would repair itThen when the defect is requested to be repair, Dell then hides behind the warranty, that NEVER EXISTED.Sincerely, [redacted]
Dear Revdex.com, Our records indicate the representative [redacted] followed up with the customer the representative respectfully denied the request for a free extended warrantyOn the customer’s request for a new system exchange the representative explained that he purchased from the Outlet and a new system is not possibleThe representative offered to have an onsite tech come out or another refurbished exchange the customer declined the offer and stated he would continue to use the system he currently hasThe customer choose to stay with the system he currently has if there are any further problems the customer may contact our frontline at ###-###-####If the customer has any further questions in regards to this matter the representative may be reached by sending an email to [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear RevDex.com, Thank you for the opportunity to address the correspondence submitted by Mr. [redacted] *. [redacted] . A Dell representative recently spoke to Mr. [redacted] regarding his concerns. Our representative explained the terms and conditions of sale and the limited hardware... warranty. As a gesture of goodwill and in the interest of customer satisfaction, our representative processed a replacement unit and followed-up to confirm resolution. We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell Experience. Our representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr. [redacted] has any further concerns regarding this case. Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc.
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionDell representative, Manjunath contacted the customer and is currently working with the customer to have a lost freight claim processedOnce the lost claim has been processed the representative will update the customer in regards to the refundThe representative can be reached at [redacted] @Dell.com for any further assistance she may need regarding this matterSincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsOur representative explained the terms of sale and the limited hardware warrantyAs a onetime goodwill gesture and in the interest of customer satisfaction, our representative offered a new replacement unitPlease note that Ms [redacted] elected not to accept our offer of assistanceFurthermore, her request for refund or warranty extension was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] , in case Ms [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
BBB Complaint ID: [redacted] Dear RevDex.com, I am writing on behalf of Dell Inc. in response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission. A Dell representative,... [redacted] has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the RevDex.com’s feedback. [redacted] has had onsite service issued to fix the customer’s computer. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] _ [redacted] @Dell.com. Dell now moves to close this matter regarding Incident ID: [redacted] . Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc.
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***Customer expressed dissatisfaction with Dell service and support and wants a refund for order number [redacted] We regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceDell records indicate the credit has been posted to the original form of paymentOur representative also followwith the customer to confirm resolutionShould the customer have any additional concerns, they can reach out to Dell for support by visiting www.Dell.com/Contact, or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com,Dell Representative [redacted] received an email from Mr [redacted] confirming that he received the gift cardOur representative, [redacted] , remains available to resolve Mr [redacted] ’s issues as reported in his complaint should further action become necessary Sincerely, Dell Advanced Resolution Team
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms [redacted] * [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsOur representative explained the terms of sale and limited hardware warrantyAs a gesture of goodwill and in the interest of customer satisfaction, our representative processed a replacement unit and followto confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Our records indicate that Dell representative [redacted] has been in contact with the customerWe show the gift card was issued and confirmed received on Jan 6/If the customer would has any a further question or concerns the representative can be reached directly by emailing [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and agree that the matter has been successfully resolved I appreciate Dell taking time out to discuss the specific issues associated with our Alienware notebook, and for offering to review them further through their madepot Prior to going that route, however, we were able to successfully repair the machine on-site and provide feedback which I hope will prove useful to the company moving forward.Thanks to Dell and the Bureau for your assistance in this matter Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsOur representative explained the terms and conditions of the limited hardware warranty, which dictates that the software issues are not covered under the warrantyAs a onetime gesture of goodwill and in the interest of customer satisfaction, our representative provided her with a Dell Direct USB Key for reinstallation of the operating system and followto confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s limited hardware warranty and our other policiesOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: ARE YOU KIDDING ME!!!! Now your telling me I didn't contact you within days I MOST CERTAINLY DID! Check your recorded calls for "quality purposes" and you will see I have contacted you numerous times by phone and email You people took so long to try to resolve the issue it has drug on this long, THAT IS WHY I INVOLVED THE Revdex.com, because I couldn't get anyone to answer my questions and resolve my issue You people are a piece of work Every time you respond it is a different reason why you won't fix my account I certainly hope you have close my account because I will never deal with Dell again How do you people sleep at night knowing you are fraudulently charging your customers and refuse to make it right!!!!! And for the record you did not tell me several times I did not contact you within days This the first time you have used this excuse And again I still can't get you to send me an invoice showing me it was taken off my computer My computer was $699.00, $after shipping and tax, but was charged over $for my computer?? YEAH THAT SOUNDS LIKE YOU NEED TO LEARN HOW TO ADD! SHOW ME PROOF
! Regards, [redacted] ***
Dear Revdex.com, Dell representative, ***, is attempting again to reach the customer by phone and email; however to date the customer has not been available his remaining concernsThe customer will need to troubleshoot with the representativePlease have the customer contact the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Dell representative, [redacted] , is attempting again to reach the customer by phone and email; however to date the customer has not been availableWe remain available to assist the customer but will need to discuss the issue in order to help try to get the issue resolvedPlease have the customer contact the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc