Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has informed the customer Dell is willing to repair her computer per the terms and conditions of the warranty A refund is not possible due to the system being out of the Dell return period Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Complaint: [redacted] Dell in fact provided pictures of A motherboard with what it seemed like White powder on it ( Which they claim if proof of liquid damage).I asked for Dell to provided proof that the pictures provided were indeed from my computerDell said that it was impossible to provide proof that the pictures they sent me were indeed from my computerWithout definitive proof, I regard as the pictures being illegitimate, as they could have been taken from any computer or simply downloaded from the internet.Second I continued to state that there was NEVER any spillage on or around my computerI mentioned that the only thing that could have happened was that the computer was damage from my proximity living close to the oceanBUT at the same time I stated that the computer has to be sufficient strong to support any form of air Humidity and pointed out, if the computer is poorly built and unable to handle air humidity, this is NOT a cause to void my warranty and charge me for fixing my computer.I did go ahead and pay for the repair, as DELL stated, but ONLY because DELL was holding my computer hostage for almost months, which has cost me thousands of dollars as I need the computer for workCustomer service with DELL was the worst nightmare I ever had to deal withNO direct numbers to contact anyoneI would spend over hours a day on the phone with people who had no clue what was going on, which would transfer me over from department to department (usually the same departments) over and over againI am not satisfied with ANY part of the resolution to this caseI want a refund for the money I paid in order to get my computer repairedMy computer was under warranty, and I should not have to pay anything, because they sell a high price ( almost 3k) low quality product.DELL is a scam, and they pressured me and held hostage my computer until I had no choice but to pay them for the repair of my under warranty computer.I have been a DELL customer for years and I never had such a horrible experience with ANY companyI will NEVER buy a DELL again, and I would suggest anyone never buying a DELL as wellI am in the process of contacting the media to share my nightmare story with newspapers and TV channelsI am not leaving this aloneThank youRegards, [redacted] I am rejecting this response because: Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI have resolved my complaint against Dell Computers and I have received a new computer from them yesterday If you need any other information please e-mail me Thank you for your help.Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Customer expressed dissatisfaction with communication and processing expectations for their Dell order and wants an additional discountWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur records indicate that the original order number [redacted] was placed under Home segmentFurthermore, their order does not qualify for any additional discountsHowever, as a onetime gesture of goodwill and in the interest of customer satisfaction, customer was provided a partial account credit to the original form of paymentThey should see this reflected on their next monthly billing statementTheir request for an additional discount or a credit was respectfully deniedShould Mr [redacted] have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Today’s Date: 05/15/2015Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceThe customer states would like Facial Recognition software removedAt this time the agent has removed and cleaned the customers system of the aforementioned softwareDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com with any other questions or concerns.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Dell Representative [redacted] received an email from Mr [redacted] confirming that he received the gift cardOur representative, [redacted] , remains available to resolve Mr [redacted] ’s issues as reported in his complaint should further action become necessary Sincerely, Dell Advanced Resolution Team
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThe Warranty coverage does not start over with parts replacement and the existing warranty would be transferred to replacement parts sent by DellDells position in this matter will not change and we move to close this complaint Sincerely, Advanced Resolution Group FID # Dell
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsOur representative explained the terms of sale and the limited hardware warrantyAs a onetime goodwill gesture and in the interest of customer satisfaction, our representative offered a new replacement unitPlease note that Ms [redacted] elected not to accept our offer of assistanceFurthermore, her request for refund or warranty extension was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] , in case Ms [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Our records indicate that Dell representative [redacted] has been in contact with the customerWe show the gift card was issued and confirmed received on Jan 6/If the customer would has any a further question or concerns the representative can be reached directly by emailing [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: IT IS A GARBAGE PRODUCT...HOW DARE DELL SELL A COMPUTER AND NOT HONOR THEIR BROKEN GARBAGE PIECE OF CRAP COMPUTER....BROKEN.......WITHIN MONTHS.....AN EXPENSIVE PC, AND NOW DELL WANTS ME TO PAY FOR IT TO BE FIXED>!!!!! THEY MUST BE TAKING SOME REL GOOD DRUGS TOO....NO WAY DO WE ACCEPT THEIR STUPID OFFER....FIX IT FOR FREE UNDER WARRANTY.PERIODDELL IS A CRAP COMPUTER Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, Gerard has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback Gerard has processed the customer’s refund Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting [redacted] or for online assistance at [redacted] Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by [redacted] A Dell representative contacted the customer regarding the issues described in her correspondenceOur representative processed a return for credit and our records indicate the system has been returned and the credit has been applied to the original form of payment We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experienceOur representative may be contacted directly via email at [redacted] Sincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concernsThe representative worked with our gift card department to resolve this matterOur representative informed him that his Dell promotional gift cards have expired and cannot be reinstatedOur representative also informed him of the terms and conditions of Gift Cards [redacted] His request for replacement gift cards was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionDell representative, Manjunath contacted the customer and is currently working with the customer to have a lost freight claim processedOnce the lost claim has been processed the representative will update the customer in regards to the refundThe representative can be reached at [redacted] @Dell.com for any further assistance she may need regarding this matterSincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: ARE YOU KIDDING ME!!!! Now your telling me I didn't contact you within days I MOST CERTAINLY DID! Check your recorded calls for "quality purposes" and you will see I have contacted you numerous times by phone and email You people took so long to try to resolve the issue it has drug on this long, THAT IS WHY I INVOLVED THE Revdex.com, because I couldn't get anyone to answer my questions and resolve my issue You people are a piece of work Every time you respond it is a different reason why you won't fix my account I certainly hope you have close my account because I will never deal with Dell again How do you people sleep at night knowing you are fraudulently charging your customers and refuse to make it right!!!!! And for the record you did not tell me several times I did not contact you within days This the first time you have used this excuse And again I still can't get you to send me an invoice showing me it was taken off my computer My computer was $699.00, $after shipping and tax, but was charged over $for my computer?? YEAH THAT SOUNDS LIKE YOU NEED TO LEARN HOW TO ADD! SHOW ME PROOF! Regards, [redacted] ***
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, *** has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has processed a refund for the customer Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting [redacted] or for online assistance at [redacted] Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionDell representative, [redacted] followed up with the customer in regards to the depot findingsThe system was reviewed and determined the damage to the system falls under the accidental damageThis type of damage is not covered under the hardware warrantyThe representative did authorize a refund for the warranty extension the customer purchased and confirmed credit has postedSincerely, Advanced Resolution Group Incident [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and agree that the matter has been successfully resolved I appreciate Dell taking time out to discuss the specific issues associated with our Alienware notebook, and for offering to review them further through their madepot Prior to going that route, however, we were able to successfully repair the machine on-site and provide feedback which I hope will prove useful to the company moving forward.Thanks to Dell and the Bureau for your assistance in this matter Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:I don’t have my money and my bank can not help since it’s still pending not posted Regards, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Our representative, [redacted] , has followed up with Mr [redacted] and processed the order on an alternate form of paymentThe order has been received on waybill [redacted] We regret the dissatisfaction Mr [redacted] may have experienced and appreciate the feedback provided regarding his Dell experience [redacted] may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has informed the customer Dell is willing to repair her computer per the terms and conditions of the warranty A refund is not possible due to the system being out of the Dell return period Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Complaint: [redacted] Dell in fact provided pictures of A motherboard with what it seemed like White powder on it ( Which they claim if proof of liquid damage).I asked for Dell to provided proof that the pictures provided were indeed from my computerDell said that it was impossible to provide proof that the pictures they sent me were indeed from my computerWithout definitive proof, I regard as the pictures being illegitimate, as they could have been taken from any computer or simply downloaded from the internet.Second I continued to state that there was NEVER any spillage on or around my computerI mentioned that the only thing that could have happened was that the computer was damage from my proximity living close to the oceanBUT at the same time I stated that the computer has to be sufficient strong to support any form of air Humidity and pointed out, if the computer is poorly built and unable to handle air humidity, this is NOT a cause to void my warranty and charge me for fixing my computer.I did go ahead and pay for the repair, as DELL stated, but ONLY because DELL was holding my computer hostage for almost months, which has cost me thousands of dollars as I need the computer for workCustomer service with DELL was the worst nightmare I ever had to deal withNO direct numbers to contact anyoneI would spend over hours a day on the phone with people who had no clue what was going on, which would transfer me over from department to department (usually the same departments) over and over againI am not satisfied with ANY part of the resolution to this caseI want a refund for the money I paid in order to get my computer repairedMy computer was under warranty, and I should not have to pay anything, because they sell a high price ( almost 3k) low quality product.DELL is a scam, and they pressured me and held hostage my computer until I had no choice but to pay them for the repair of my under warranty computer.I have been a DELL customer for years and I never had such a horrible experience with ANY companyI will NEVER buy a DELL again, and I would suggest anyone never buying a DELL as wellI am in the process of contacting the media to share my nightmare story with newspapers and TV channelsI am not leaving this aloneThank youRegards, [redacted] I am rejecting this response because: Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI have resolved my complaint against Dell Computers and I have received a new computer from them yesterday If you need any other information please e-mail me Thank you for your help.Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Customer expressed dissatisfaction with communication and processing expectations for their Dell order and wants an additional discountWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur records indicate that the original order number [redacted] was placed under Home segmentFurthermore, their order does not qualify for any additional discountsHowever, as a onetime gesture of goodwill and in the interest of customer satisfaction, customer was provided a partial account credit to the original form of paymentThey should see this reflected on their next monthly billing statementTheir request for an additional discount or a credit was respectfully deniedShould Mr [redacted] have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Today’s Date: 05/15/2015Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceThe customer states would like Facial Recognition software removedAt this time the agent has removed and cleaned the customers system of the aforementioned softwareDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com with any other questions or concerns.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Dell Representative [redacted] received an email from Mr [redacted] confirming that he received the gift cardOur representative, [redacted] , remains available to resolve Mr [redacted] ’s issues as reported in his complaint should further action become necessary Sincerely, Dell Advanced Resolution Team
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThe Warranty coverage does not start over with parts replacement and the existing warranty would be transferred to replacement parts sent by DellDells position in this matter will not change and we move to close this complaint Sincerely, Advanced Resolution Group FID # Dell
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsOur representative explained the terms of sale and the limited hardware warrantyAs a onetime goodwill gesture and in the interest of customer satisfaction, our representative offered a new replacement unitPlease note that Ms [redacted] elected not to accept our offer of assistanceFurthermore, her request for refund or warranty extension was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] , in case Ms [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Our records indicate that Dell representative [redacted] has been in contact with the customerWe show the gift card was issued and confirmed received on Jan 6/If the customer would has any a further question or concerns the representative can be reached directly by emailing [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: IT IS A GARBAGE PRODUCT...HOW DARE DELL SELL A COMPUTER AND NOT HONOR THEIR BROKEN GARBAGE PIECE OF CRAP COMPUTER....BROKEN.......WITHIN MONTHS.....AN EXPENSIVE PC, AND NOW DELL WANTS ME TO PAY FOR IT TO BE FIXED>!!!!! THEY MUST BE TAKING SOME REL GOOD DRUGS TOO....NO WAY DO WE ACCEPT THEIR STUPID OFFER....FIX IT FOR FREE UNDER WARRANTY.PERIODDELL IS A CRAP COMPUTER Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, Gerard has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback Gerard has processed the customer’s refund Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting [redacted] or for online assistance at [redacted] Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by [redacted] A Dell representative contacted the customer regarding the issues described in her correspondenceOur representative processed a return for credit and our records indicate the system has been returned and the credit has been applied to the original form of payment We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experienceOur representative may be contacted directly via email at [redacted] Sincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concernsThe representative worked with our gift card department to resolve this matterOur representative informed him that his Dell promotional gift cards have expired and cannot be reinstatedOur representative also informed him of the terms and conditions of Gift Cards [redacted] His request for replacement gift cards was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionDell representative, Manjunath contacted the customer and is currently working with the customer to have a lost freight claim processedOnce the lost claim has been processed the representative will update the customer in regards to the refundThe representative can be reached at [redacted] @Dell.com for any further assistance she may need regarding this matterSincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: ARE YOU KIDDING ME!!!! Now your telling me I didn't contact you within days I MOST CERTAINLY DID! Check your recorded calls for "quality purposes" and you will see I have contacted you numerous times by phone and email You people took so long to try to resolve the issue it has drug on this long, THAT IS WHY I INVOLVED THE Revdex.com, because I couldn't get anyone to answer my questions and resolve my issue You people are a piece of work Every time you respond it is a different reason why you won't fix my account I certainly hope you have close my account because I will never deal with Dell again How do you people sleep at night knowing you are fraudulently charging your customers and refuse to make it right!!!!! And for the record you did not tell me several times I did not contact you within days This the first time you have used this excuse And again I still can't get you to send me an invoice showing me it was taken off my computer My computer was $699.00, $after shipping and tax, but was charged over $for my computer?? YEAH THAT SOUNDS LIKE YOU NEED TO LEARN HOW TO ADD! SHOW ME PROOF
! Regards, [redacted] ***
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, *** has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has processed a refund for the customer Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting [redacted] or for online assistance at [redacted] Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionDell representative, [redacted] followed up with the customer in regards to the depot findingsThe system was reviewed and determined the damage to the system falls under the accidental damageThis type of damage is not covered under the hardware warrantyThe representative did authorize a refund for the warranty extension the customer purchased and confirmed credit has postedSincerely, Advanced Resolution Group Incident [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and agree that the matter has been successfully resolved I appreciate Dell taking time out to discuss the specific issues associated with our Alienware notebook, and for offering to review them further through their madepot Prior to going that route, however, we were able to successfully repair the machine on-site and provide feedback which I hope will prove useful to the company moving forward.Thanks to Dell and the Bureau for your assistance in this matter Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:I don’t have my money and my bank can not help since it’s still pending not posted Regards, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Our representative, [redacted] , has followed up with Mr [redacted] and processed the order on an alternate form of paymentThe order has been received on waybill [redacted] We regret the dissatisfaction Mr [redacted] may have experienced and appreciate the feedback provided regarding his Dell experience [redacted] may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell Inc