Dear Revdex.com, Dell representative, [redacted] , is attempting to reach the customer by phone and email to assist the customer furtherAt this time the representative remains available to assist the customer with these additional concernsPlease have the customer contact the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative recently contacted Ms [redacted] regarding her concernsAs a gesture of goodwill and in the interest of customer satisfaction, our representative processed a credit for order# [redacted] Our records show that the credit has been posted to the original form of paymentOur representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell Representative recently contacted Mr [redacted] regarding his concerns Our representative informed him of the terms of sale and return policyhttp://www.dell.com/learn/us/en/uscorp1/terms-of-sale-consumer?c=us&l=en&s...⇄ http://www.dell.com/learn/us/en/uscorp1/solutions/us-return-policyIf you return a purchased item that qualified you for a discount, promotional item or promotional card (for example, buy a service, get a computer half off; buy a computer, get a free printer; buy a TV, get a promotional gift card) and either, do not also return the discounted or promotional item or have already redeemed the promotional card, Dell may deduct the value of the discount, promotional item or redeemed card from any refund you receive for the return of the purchased itemOur records indicate that a credit has been processed for of the TVsDue to promotional price, reducing the balance of his Dell Preferred Account to zero ($0.00) is not an option without returning the system and the 2nd TV He will be liable for any balance on his Dell Preferred AccountHe was also referred to DFS (Dell Financial Services) for further account related supportWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] , in case Mr [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Our representative, [redacted] , contacted Mr [redacted] and dispatched an exchange, per the terms and conditions of the Dell Limited Warranty [redacted] instructed Mr [redacted] in returning the original system and the warranty status of the replacement systemWe regret any dissatisfaction Mr [redacted] may have experienced and [redacted] may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell Inc
Dear Revdex.com, Our records indicate the representative [redacted] followed up with the customer in regards to his creditThe representative explained that he had disputed the charge with his bank that provided a credit at that timeThe customer understood and had no further questions or concerns Please have the customer contact the representative by emailing at [redacted] @Dell.com Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsAs a onetime gesture of goodwill and in the interest of customer satisfaction, our representative processed a partial account credit for order number [redacted] Our records show that the credit has been posted to the original form of payment, which should reflect on his next billing statementOur representative also followto confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Not one person from Dell has actually asked me why I cancelled my orderThey have and still are giving me the run aroundThis is why I have requested a conversation with someone from the corporate offices, the ones located in Texas Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell records indicate a return for the system has been authorized and a return shipping label providedThe customer has been advised to contact Dell financials Verification team in order to move forward with the TV OrderMr [redacted] also sent an email to the Dell representative to cease and desist contacting him furtherAs Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterShould the customer need future assistance, we ask that they contact Dell via email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/SupportSincerely, Advanced Resolution Group FID # [redacted] Dell
Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionWe suggest the customer read the terms and conditions of the promotional gift card which we have provided the link [redacted] Using Multiple Cards Dell will only accept a limited number of Promo Cards per purchaseFunds from Promo Cards cannot be merged with funds from any other Promo Cards or other Dell gift cards of any kindSincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:Yes, someone from Dell did contact me, but as with all of my other calls with them it is someone from a foreign country that does not speak English well, and they say the same thing "you are past the days"When I ask so speak with a supervisor or management they say that I can't speak with anyone elseThis TV was purchased as a Christmas gift, when it was received and wrapped for Christmas and not openedBy the time it was opened on Christmas morning the days was just about overThen I thought it was safer to leave in the box until I had it installedBut clearly it was delivered with the screen brokenI did contact VisioTo replace the screen would cost to times the cost of the TVHad I purchased it through Costco or Best Buy it would have been replaced because they sell with a year waranty, But Dell only sells with a day windowThe few people I spoke with at Visio were astonished at the lack of customer care/concern shown to me by DellThey could only offer me a discount on a comparable modelWhich if more than Dell is doing, and they didn't even sell it to meWhat is TV to Dell? They make it impossible for their customers to reach quality customer serviceThis silly day window was made by the company and I am sure there is someone there that can make an exceptionBecause this TV means a lot to me and my familyI saved money for months to buy that TV, and now I will have to save againThere should be at least person there would want to make this rightI would like a replacement or a refund, and I think that is a fair requestSo many people I have told about this are furious! they want me to spread it on social mediaI am prepared to do just that if this does not get resolved Regards, [redacted] ***
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has been instrumental in assisting the customer with his request to have a recent Dell order canceled and a credit hold removed from his Dell Preferred Account These requests are completed We certainly do apologize for any frustration this matter may have caused the customer Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Complaint: ***
I am rejecting this response because: this representative has done nothing but give evasive answers, choosing to focus solely on a repair I never asked for and barely acknowledge the things I saidHe has not once addressed the actual issue of being ignored when I confirmed my service tag number for the warranty extension quotes beyond trying to tell me it was my fault for not calling when the email he was quoting clearly said I could call OR reply to the email.At this point, I feel like I'm at least owed an apology (and by someone in the company who matters, not this representative), and, quite frankly, a warrantyBut I'm not sure I have any energy to fight with him anymoreSo, no, this issue is not resolved and I was treated extremely poorly, but you don't have to keep this open anymore, either, because clearly we're just going to keep going around in circles
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission. Mr*** expressed dissatisfaction with Dell service and support and wants a refundWe regret any dissatisfaction he may have experienced and appreciate the feedback provided. As Mr***
indicated, the computer was purchased from a third party so a return to Dell for a refund would not be an option. Since the date of the submission, a Dell representative attempted to contact Mr*** by telephone and e-mail to discuss his concerns however, to date; there has been no response to the representative’s contact attemptsShould he still need assistance, we ask that Mr*** contact our representative at ***@Dell.com. Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a refund We regret any miscommunication which may have occurred and appreciate the feedback Dell records
indicate the customer had duplicate orders placed under different crs and not all of the orders were cancelled Since the date of the submission, a Dell representative contacted the customer and remained engaged to assist in returning unwanted items to Dell A final refund for $has recently posted to the customer’s account We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support We regret any dissatisfaction she may have experienced and appreciate the feedback provided Since the date of the submission,
a Dell representative contacted the customer to discuss their concerns and assist in resolving the technical issues Our representative processed a service dispatch for a refurbished system exchange and a replacement computer has been shipped to the customer Upon follow up, the customer indicated the replacement computer appears to be working fine The customer may contact our representative at ***@Dell.com for any further assistance they may need regarding this matter. Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Complaint: ***
I am rejecting this response because: My primary response to the Dell, representative, was via email as it was too difficult to reach him via phoneThe representative and I have been in contact exactly timesI placed a second order of the exact same product and it too was cancelledAt this time I refuse to provide anymore time to place an order for a laptop at Dell I thanked the Dell representative for his time and I remain unsatisfied
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsMr*** informed our representative that the credit for order# *** has been
processed by DFS (Dell Financial Services) and considers this matter closedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:I received the laptop from the repair depot on Monday the 30th of JanuaryOverall the turnaround time was about a week from me sending it out to receiving it back and I was pleased with this.The laptop however seems to have arrived in worse condition than I sent it out inIt now has four problems:1) The technicians after opening the laptop forgot to replace the terabyte hard driveThese laptops came from factory with two hard drives, a 256gb solid state drive for installing the operating system/ common used applications and a terabyte hard drive for storing larger filesNow it only has a 256gb solid state drive which means it has 1/5th the storage it is supposed to have.2) The keyboard lights on the laptop no longer work making it impossible to use at night.3) The laptop was returned with the LCD cover with a scratch and a dent.4) The laptop is still overheating in demanding applications.I emailed *** on Tuesday (1/31/2017) after noticing the LCD cover issue and missing hard drive.I also emailed *** on Wednesday (2/1/2017) after I attempted to use the laptop at night and realized the keyboard lights were faulty.I am currently awaiting his reply as he has not responded as of Friday (2/3/2017); normally he responds fairly quickly
Regards,
*** ***
Dear Revdex.com, Thank you for providing a copy of the customer’s follsubmission. Customer expressed dissatisfaction with her computer and wants a refund. We regret any dissatisfaction she may have experienced and appreciate the feedback provided. Dell records indicate the computer was purchased from a third party so a return to Dell for a refund would not be an option. A review of the customer’s Dell account does not reflect that the issues described by the customer have been reported to Dell. Since the date of the follow up submission, a Dell representative contacted the customer to discuss her concerns and assist in resolving the technical issues. Our representative offered depot repair services to diagnose and resolve the problem. Upon follow-up, the customer told our representative that she is returning the computer to *** for a refund. We ask that she contact our representative at ***@Dell.com should there be any further questions regarding this matter Sincerely, Executive Support Team Incident ID: *** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer repaired or replaced We regret any dissatisfaction he may have experienced and appreciate the feedback
provided Since the date of the submission, a Dell representative contacted the customer to provide assistance and subsequently assisted in the processing of a replacement system which the customer has received We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, Dell representative, [redacted] , is attempting to reach the customer by phone and email to assist the customer furtherAt this time the representative remains available to assist the customer with these additional concernsPlease have the customer contact the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative recently contacted Ms [redacted] regarding her concernsAs a gesture of goodwill and in the interest of customer satisfaction, our representative processed a credit for order# [redacted] Our records show that the credit has been posted to the original form of paymentOur representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell Representative recently contacted Mr [redacted] regarding his concerns Our representative informed him of the terms of sale and return policyhttp://www.dell.com/learn/us/en/uscorp1/terms-of-sale-consumer?c=us&l=en&s...⇄ http://www.dell.com/learn/us/en/uscorp1/solutions/us-return-policyIf you return a purchased item that qualified you for a discount, promotional item or promotional card (for example, buy a service, get a computer half off; buy a computer, get a free printer; buy a TV, get a promotional gift card) and either, do not also return the discounted or promotional item or have already redeemed the promotional card, Dell may deduct the value of the discount, promotional item or redeemed card from any refund you receive for the return of the purchased itemOur records indicate that a credit has been processed for of the TVsDue to promotional price, reducing the balance of his Dell Preferred Account to zero ($0.00) is not an option without returning the system and the 2nd TV He will be liable for any balance on his Dell Preferred AccountHe was also referred to DFS (Dell Financial Services) for further account related supportWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] , in case Mr [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Our representative, [redacted] , contacted Mr [redacted] and dispatched an exchange, per the terms and conditions of the Dell Limited Warranty [redacted] instructed Mr [redacted] in returning the original system and the warranty status of the replacement systemWe regret any dissatisfaction Mr [redacted] may have experienced and [redacted] may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell Inc
Dear Revdex.com, Our records indicate the representative [redacted] followed up with the customer in regards to his creditThe representative explained that he had disputed the charge with his bank that provided a credit at that timeThe customer understood and had no further questions or concerns Please have the customer contact the representative by emailing at [redacted] @Dell.com Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsAs a onetime gesture of goodwill and in the interest of customer satisfaction, our representative processed a partial account credit for order number [redacted] Our records show that the credit has been posted to the original form of payment, which should reflect on his next billing statementOur representative also followto confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Not one person from Dell has actually asked me why I cancelled my orderThey have and still are giving me the run aroundThis is why I have requested a conversation with someone from the corporate offices, the ones located in Texas Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell records indicate a return for the system has been authorized and a return shipping label providedThe customer has been advised to contact Dell financials Verification team in order to move forward with the TV OrderMr [redacted] also sent an email to the Dell representative to cease and desist contacting him furtherAs Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterShould the customer need future assistance, we ask that they contact Dell via email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/SupportSincerely, Advanced Resolution Group FID # [redacted] Dell
Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionWe suggest the customer read the terms and conditions of the promotional gift card which we have provided the link [redacted] Using Multiple Cards Dell will only accept a limited number of Promo Cards per purchaseFunds from Promo Cards cannot be merged with funds from any other Promo Cards or other Dell gift cards of any kindSincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:Yes, someone from Dell did contact me, but as with all of my other calls with them it is someone from a foreign country that does not speak English well, and they say the same thing "you are past the days"When I ask so speak with a supervisor or management they say that I can't speak with anyone elseThis TV was purchased as a Christmas gift, when it was received and wrapped for Christmas and not openedBy the time it was opened on Christmas morning the days was just about overThen I thought it was safer to leave in the box until I had it installedBut clearly it was delivered with the screen brokenI did contact VisioTo replace the screen would cost to times the cost of the TVHad I purchased it through Costco or Best Buy it would have been replaced because they sell with a year waranty, But Dell only sells with a day windowThe few people I spoke with at Visio were astonished at the lack of customer care/concern shown to me by DellThey could only offer me a discount on a comparable modelWhich if more than Dell is doing, and they didn't even sell it to meWhat is TV to Dell? They make it impossible for their customers to reach quality customer serviceThis silly day window was made by the company and I am sure there is someone there that can make an exceptionBecause this TV means a lot to me and my familyI saved money for months to buy that TV, and now I will have to save againThere should be at least person there would want to make this rightI would like a replacement or a refund, and I think that is a fair requestSo many people I have told about this are furious! they want me to spread it on social mediaI am prepared to do just that if this does not get resolved Regards, [redacted] ***
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has been instrumental in assisting the customer with his request to have a recent Dell order canceled and a credit hold removed from his Dell Preferred Account These requests are completed We certainly do apologize for any frustration this matter may have caused the customer Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Complaint: ***
I am rejecting this response because: this representative has done nothing but give evasive answers, choosing to focus solely on a repair I never asked for and barely acknowledge the things I saidHe has not once addressed the actual issue of being ignored when I confirmed my service tag number for the warranty extension quotes beyond trying to tell me it was my fault for not calling when the email he was quoting clearly said I could call OR reply to the email.At this point, I feel like I'm at least owed an apology (and by someone in the company who matters, not this representative), and, quite frankly, a warrantyBut I'm not sure I have any energy to fight with him anymoreSo, no, this issue is not resolved and I was treated extremely poorly, but you don't have to keep this open anymore, either, because clearly we're just going to keep going around in circles
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission. Mr*** expressed dissatisfaction with Dell service and support and wants a refundWe regret any dissatisfaction he may have experienced and appreciate the feedback provided. As Mr***
indicated, the computer was purchased from a third party so a return to Dell for a refund would not be an option. Since the date of the submission, a Dell representative attempted to contact Mr*** by telephone and e-mail to discuss his concerns however, to date; there has been no response to the representative’s contact attemptsShould he still need assistance, we ask that Mr*** contact our representative at ***@Dell.com. Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a refund We regret any miscommunication which may have occurred and appreciate the feedback Dell records
rs and not all of the orders were cancelled Since the date of the submission, a Dell representative contacted the customer and remained engaged to assist in returning unwanted items to Dell A final refund for $has recently posted to the customer’s account We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
indicate the customer had duplicate orders placed under different c
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support We regret any dissatisfaction she may have experienced and appreciate the feedback provided Since the date of the submission,
a Dell representative contacted the customer to discuss their concerns and assist in resolving the technical issues Our representative processed a service dispatch for a refurbished system exchange and a replacement computer has been shipped to the customer Upon follow up, the customer indicated the replacement computer appears to be working fine The customer may contact our representative at ***@Dell.com for any further assistance they may need regarding this matter. Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Complaint: ***
I am rejecting this response because: My primary response to the Dell, representative, was via email as it was too difficult to reach him via phoneThe representative and I have been in contact exactly timesI placed a second order of the exact same product and it too was cancelledAt this time I refuse to provide anymore time to place an order for a laptop at Dell I thanked the Dell representative for his time and I remain unsatisfied
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsMr*** informed our representative that the credit for order# *** has been
processed by DFS (Dell Financial Services) and considers this matter closedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:I received the laptop from the repair depot on Monday the 30th of JanuaryOverall the turnaround time was about a week from me sending it out to receiving it back and I was pleased with this.The laptop however seems to have arrived in worse condition than I sent it out inIt now has four problems:1) The technicians after opening the laptop forgot to replace the terabyte hard driveThese laptops came from factory with two hard drives, a 256gb solid state drive for installing the operating system/ common used applications and a terabyte hard drive for storing larger filesNow it only has a 256gb solid state drive which means it has 1/5th the storage it is supposed to have.2) The keyboard lights on the laptop no longer work making it impossible to use at night.3) The laptop was returned with the LCD cover with a scratch and a dent.4) The laptop is still overheating in demanding applications.I emailed *** on Tuesday (1/31/2017) after noticing the LCD cover issue and missing hard drive.I also emailed *** on Wednesday (2/1/2017) after I attempted to use the laptop at night and realized the keyboard lights were faulty.I am currently awaiting his reply as he has not responded as of Friday (2/3/2017); normally he responds fairly quickly
Regards,
*** ***
Dear Revdex.com, Thank you for providing a copy of the customer’s follsubmission. Customer expressed dissatisfaction with her computer and wants a refund. We regret any dissatisfaction she may have experienced and appreciate the feedback provided. Dell records indicate the computer was purchased from a third party so a return to Dell for a refund would not be an option. A review of the customer’s Dell account does not reflect that the issues described by the customer have been reported to Dell. Since the date of the follow up submission, a Dell representative contacted the customer to discuss her concerns and assist in resolving the technical issues. Our representative offered depot repair services to diagnose and resolve the problem. Upon follow-up, the customer told our representative that she is returning the computer to *** for a refund. We ask that she contact our representative at ***@Dell.com should there be any further questions regarding this matter Sincerely, Executive Support Team Incident ID: *** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer repaired or replaced We regret any dissatisfaction he may have experienced and appreciate the feedback
provided Since the date of the submission, a Dell representative contacted the customer to provide assistance and subsequently assisted in the processing of a replacement system which the customer has received We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc