Thank you for the opportunity to address the correspondence submitted by *** *** ***A Dell representative recently contacted *** *** and is working with her to achieve an amicable resolution for her concernsA partial account credit is being processedOur representative may be
contacted directly by e-mail at ***, in case *** *** has any further concerns regarding this case
Dear Revdex.com, This matter has been previously addressed this matter, no alterations have been/will be made to the final resolutionDell is not responsible for 3rd party software but customer may purchase a fee based software contractDell respectfully denies the customer’s request for a free extended warrantyResolution Group Incident *** Dell Inc
Complaint: ***
I am rejecting this response because: This Dell message in the opposite of what I've been told and the terms to which I agreedAfter Mr***'s link didn't solve the problem with Window's Defender, I called in to Dell's tech support IN WARRANTY DEPARTMENT, as I was TOLD THE REPLACEMENT COMPUTER CARRIED (ONLY) A DAY WARRANTY INSTEAD OF THE ONE YEAR WARRANTY INCLUDED WITH EVERY OTHER DELL REFURBISHED COMPUTER (according to other Dell employees)So, after over an hour on the phone, being transferred to different people, I was told there was no indication that there was this warranty! Obviously, someone messed up! I was planning to call the IN WARRANTY DEPARTMENT again today, but I will wait until Monday and give Dell some time to CORRECT THEIR ERROR! Please be advised that my Warranty "clock" should not begin until I HAVE THE BENEFIT OF THE WARRANTYUntil I have the protection of Windows Defender (which oddly is seems to be unable to be activated), I will NOT transfer my personal info to the replacementOnce the security is enabled and I have completed the transfer and I have received from you a box in which to return the old computer, I do gladly do so. Unfortunately, I do not have a suitable box and have no way to get a suitable box in which to safely return the old computerOf course, had the box (with the replacement computer) arrived in better condition WHICH IT DID NOT, this would not be an issue.I would like your confirmation when Dell has corrected the warranty situation so I can proceed with contacting the IN WARRANTY DEPARTMENT and begin to move this lengthy process along.Fyi, there is a possibility I will not be available for about days from Labor Day, so I urge your timely complianceIt is not acceptable to tell me one thing, have me agree to certain terms, and then renege.Thank you.
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative explained the terms & conditions of the limited hardware warranty, which does
not cover accidental damage***Our representative offered fee based depot repair; however, Mr*** elected not to accept our offerHis request for a free repair was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of the Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: I just sent *** an email stating:"I am available any time after 5PM EST.The exchange order was done so because I was injured by the original unitAt the time I was told this WAS NOT an exchange but rather a whole new unitSo the warranty should take place from the time I received the new computerPer your statement below, 01/12/Dell order # *** was the original informationIf this information was valid then I shouldn't have been able to renew my warranty on 2/6/As my warranty, would have expired 1/12/(see below) However, you can see that I last extended it on 2/6/So this information proves that the warranty date began on 7/28/2011.As previously stated I am looking to PURCHASE one final extended warrantyUnfortunately, if Dell is refusing to do so based upon their published warranty coverage I will be forced to continue my complaint with the Revdex.com and file an additional complaint with the Texas Attorney General's office.I appreciate your help in this matter.Thank you*** ***###-###-####***@hotmail.com"
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsMs*** stated that she send in the unit for serviceHowever, our records and the carrier
site show that FedEx tracking# *** has not been used; therefore, the unit was never received for serviceOur representative suggested filing a police reportPlease note that Ms*** was unable to obtain a police reportHer request for a replacement unit was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Ms*** has any further questions regarding this case. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative requested Dell centric information, such as, Order#, Customer#;
however, Mr*** failed to provide any pertinent informationMr*** also was unable to provide any proof of chat log(s)Furthermore, we were unable to locate any of his credentials, such as, e-mail address, or the phone number in our recordsHis request for product without a purchase from Dell was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: *** Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative explained the terms of sale and ***ited hardware warranty
***
***
After further review, our representative processed a replacement wireless cardOur records show that it was delivered on July 1, under FedEx Tracking# ***We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policies. Our representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: I contacted *** *** at dell as indicated in email and spoke to him directly, he indicated that the refund has been requested for another customer and does not pertain to me for the latopthis is the second time I notified dell I was getting bad information
Regards,
*** ***
Dell representative, Arun, is attempting to reach the customer by phone and email however, we have not yet been able to discuss the contents of the submission We remain available to assist and ask that the customer contact our representative at ***@Dell.com
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms. *** regarding her concernsOur representative explained the terms of sale, limited hardware warranty, and return policy
***
***
***
Our records show that the unit was serviced at the depot on July 13, The representative followwith Mr*** and confirmed hardware functionalityPlease note that due to our return policy, her request for refund was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10753106, and find that this resolution is satisfactory to me
Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, *** contacted the customer and apologized for the misunderstanding the representative confirmed that a $credit had already been processedThe representative on further review has processed the additional credit and sent the update the customerA credit will reflect on his next billing statementPlease have the customer contact the representative by email at ***@Dell.com if she has any further question or concernsSincerely Advanced Resolution Group Incident *** Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records
indicate the Dell representative; *** has authorized the complete return and full refund to the customer for the return of the Dell Notebook Computer. On August 9, *** informed the customer the crediting process was complete and invited the customer to contact them directly if Mr*** should need further assistance in this matter. We certainly do apologize for any miscommunication or frustration this matter may have cause our customer. Please have the customer contact our representative by email at ***[email protected] if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ** ***A Dell representative recently contacted Ms*** regarding her concernsAs a onetime goodwill gesture and in the interest of customer satisfaction, an onsite service was issuedOur records show that the onsite service was completed on November 9th, Our representative also followto confirm resolutionHer request for replacement or refund was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by email at ***@Dell.com, in case Ms*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** * ***Customer expressed dissatisfaction with Dell service and support and wants the product serviced or a refundWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistance. Our representative explained the terms of the Limited Hardware Warranty and the return policyHowever, as a onetime gesture of goodwill and in the interest of customer satisfaction, our representative processed a product replacement and followto confirm resolutionShould the customer have any additional concerns regarding this case, they can reach out to Dell by phone, email or chat by visiting www.***, or for online assistance at www.***
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell representative *** contacted the customer and explained that the order is beyond days from invoice dateThe customer was offered a coupon as a goodwill gesture which he has acceptedThe representative has submitted the request and will follow up with the customer to confirm receiptSincerely, Advanced Resolution Group FID # *** Dell
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
As per my previous mail to Revdex.com, the complaint ID *** can be considered closed, since Dell yesterday shipped the previously declared unavailable part (CPU fan) at their expenseThanks for your attention
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I don't know if this return was already started before they got my complaint from you or not, but it was right after that, that I received the return label, shipped it back, and got confirmation the package was received and my debt was canceledI can't prove it, but I have a feeling getting the Revdex.com involved helped satisfy my caseThe individual from Dell who wrapped up this case for me was very nice, unlike some of the others I had been dealing with at DellThey just kept transferring me from person to person or told me my return had been started, when indeed it had notThank you Revdex.com, and thank you *** @ Dell
Regards,
*** ***
Complaint: ***
I am rejecting this response because: It is not what I asked for and it is still advertising
Regards,
Kaleb Dienelt
Thank you for the opportunity to address the correspondence submitted by *** *** ***A Dell representative recently contacted *** *** and is working with her to achieve an amicable resolution for her concernsA partial account credit is being processedOur representative may be
contacted directly by e-mail at ***, in case *** *** has any further concerns regarding this case
Dear Revdex.com, This matter has been previously addressed this matter, no alterations have been/will be made to the final resolutionDell is not responsible for 3rd party software but customer may purchase a fee based software contractDell respectfully denies the customer’s request for a free extended warrantyResolution Group Incident *** Dell Inc
Complaint: ***
I am rejecting this response because: This Dell message in the opposite of what I've been told and the terms to which I agreedAfter Mr***'s link didn't solve the problem with Window's Defender, I called in to Dell's tech support IN WARRANTY DEPARTMENT, as I was TOLD THE REPLACEMENT COMPUTER CARRIED (ONLY) A DAY WARRANTY INSTEAD OF THE ONE YEAR WARRANTY INCLUDED WITH EVERY OTHER DELL REFURBISHED COMPUTER (according to other Dell employees)So, after over an hour on the phone, being transferred to different people, I was told there was no indication that there was this warranty! Obviously, someone messed up! I was planning to call the IN WARRANTY DEPARTMENT again today, but I will wait until Monday and give Dell some time to CORRECT THEIR ERROR! Please be advised that my Warranty "clock" should not begin until I HAVE THE BENEFIT OF THE WARRANTYUntil I have the protection of Windows Defender (which oddly is seems to be unable to be activated), I will NOT transfer my personal info to the replacementOnce the security is enabled and I have completed the transfer and I have received from you a box in which to return the old computer, I do gladly do so. Unfortunately, I do not have a suitable box and have no way to get a suitable box in which to safely return the old computerOf course, had the box (with the replacement computer) arrived in better condition WHICH IT DID NOT, this would not be an issue.I would like your confirmation when Dell has corrected the warranty situation so I can proceed with contacting the IN WARRANTY DEPARTMENT and begin to move this lengthy process along.Fyi, there is a possibility I will not be available for about days from Labor Day, so I urge your timely complianceIt is not acceptable to tell me one thing, have me agree to certain terms, and then renege.Thank you.
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative explained the terms & conditions of the limited hardware warranty, which does
not cover accidental damage***Our representative offered fee based depot repair; however, Mr*** elected not to accept our offerHis request for a free repair was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of the Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: I just sent *** an email stating:"I am available any time after 5PM EST.The exchange order was done so because I was injured by the original unitAt the time I was told this WAS NOT an exchange but rather a whole new unitSo the warranty should take place from the time I received the new computerPer your statement below, 01/12/Dell order # *** was the original informationIf this information was valid then I shouldn't have been able to renew my warranty on 2/6/As my warranty, would have expired 1/12/(see below) However, you can see that I last extended it on 2/6/So this information proves that the warranty date began on 7/28/2011.As previously stated I am looking to PURCHASE one final extended warrantyUnfortunately, if Dell is refusing to do so based upon their published warranty coverage I will be forced to continue my complaint with the Revdex.com and file an additional complaint with the Texas Attorney General's office.I appreciate your help in this matter.Thank you*** ***###-###-####***@hotmail.com"
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsMs*** stated that she send in the unit for serviceHowever, our records and the carrier
site show that FedEx tracking# *** has not been used; therefore, the unit was never received for serviceOur representative suggested filing a police reportPlease note that Ms*** was unable to obtain a police reportHer request for a replacement unit was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Ms*** has any further questions regarding this case. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative requested Dell centric information, such as, Order#, Customer#;
however, Mr*** failed to provide any pertinent informationMr*** also was unable to provide any proof of chat log(s)Furthermore, we were unable to locate any of his credentials, such as, e-mail address, or the phone number in our recordsHis request for product without a purchase from Dell was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: *** Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative explained the terms of sale and ***ited hardware warranty
***
***
After further review, our representative processed a replacement wireless cardOur records show that it was delivered on July 1, under FedEx Tracking# ***We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policies. Our representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: I contacted *** *** at dell as indicated in email and spoke to him directly, he indicated that the refund has been requested for another customer and does not pertain to me for the latopthis is the second time I notified dell I was getting bad information
Regards,
*** ***
Dell representative, Arun, is attempting to reach the customer by phone and email however, we have not yet been able to discuss the contents of the submission We remain available to assist and ask that the customer contact our representative at ***@Dell.com
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms. *** regarding her concernsOur representative explained the terms of sale, limited hardware warranty, and return policy
***
***
***
Our records show that the unit was serviced at the depot on July 13, The representative followwith Mr*** and confirmed hardware functionalityPlease note that due to our return policy, her request for refund was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10753106, and find that this resolution is satisfactory to me
Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, *** contacted the customer and apologized for the misunderstanding the representative confirmed that a $credit had already been processedThe representative on further review has processed the additional credit and sent the update the customerA credit will reflect on his next billing statementPlease have the customer contact the representative by email at ***@Dell.com if she has any further question or concernsSincerely Advanced Resolution Group Incident *** Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records
indicate the Dell representative; *** has authorized the complete return and full refund to the customer for the return of the Dell Notebook Computer. On August 9, *** informed the customer the crediting process was complete and invited the customer to contact them directly if Mr*** should need further assistance in this matter. We certainly do apologize for any miscommunication or frustration this matter may have cause our customer. Please have the customer contact our representative by email at ***[email protected] if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ** ***A Dell representative recently contacted Ms*** regarding her concernsAs a onetime goodwill gesture and in the interest of customer satisfaction, an onsite service was issuedOur records show that the onsite service was completed on November 9th, Our representative also followto confirm resolutionHer request for replacement or refund was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by email at ***@Dell.com, in case Ms*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** * ***Customer expressed dissatisfaction with Dell service and support and wants the product serviced or a refundWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistance. Our representative explained the terms of the Limited Hardware Warranty and the return policyHowever, as a onetime gesture of goodwill and in the interest of customer satisfaction, our representative processed a product replacement and followto confirm resolutionShould the customer have any additional concerns regarding this case, they can reach out to Dell by phone, email or chat by visiting www.***, or for online assistance at www.***
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell representative *** contacted the customer and explained that the order is beyond days from invoice dateThe customer was offered a coupon as a goodwill gesture which he has acceptedThe representative has submitted the request and will follow up with the customer to confirm receiptSincerely, Advanced Resolution Group FID # *** Dell
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
As per my previous mail to Revdex.com, the complaint ID *** can be considered closed, since Dell yesterday shipped the previously declared unavailable part (CPU fan) at their expenseThanks for your attention
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I don't know if this return was already started before they got my complaint from you or not, but it was right after that, that I received the return label, shipped it back, and got confirmation the package was received and my debt was canceledI can't prove it, but I have a feeling getting the Revdex.com involved helped satisfy my caseThe individual from Dell who wrapped up this case for me was very nice, unlike some of the others I had been dealing with at DellThey just kept transferring me from person to person or told me my return had been started, when indeed it had notThank you Revdex.com, and thank you *** @ Dell
Regards,
*** ***