Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has had the customer’s refund processed Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is accepted. I will never ever do business with this company again. They put people through hell to get their problems resolved. Having to pay extra to have your complaints even looked at by a competent employee I still consider disgusting. [redacted] & [redacted] were very helpful in getting this resolved. Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:As I stated with the Dell representative, the issue with the laptop was never addressed while it was under warrantyDespite reporting the same issue on multiple occassions, Dell never resolved the issueWhat they did was eventually replace my laptop with another, which relieved them of the warranty statusThe replacement laptop has the same issue the first one hadNow, because it is a different service tag number, they feel they do need to honor the original warranty issueThis company has the absolute worst customer service I have ever experienced! Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: my request was not resolved, support professional was rude and condescending Regards, [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s submissionMs [redacted] expressed dissatisfaction with communications with Dell Financial Services (DFS) regarding her Dell purchaseWhen a customer places an order for a Dell product and finances the purchase, DFS pays Dell in full and expects repayment from the customer, per the terms of the finance agreement, regardless of any issues the customer may have with Dell or the item purchasedAs indicated in our response to Revdex.com submission number [redacted] , Dell repaired Ms [redacted] ’s computer and returned it to her however she refused the shipmentDuring February, 2017, she was offered an exchange computer or a depreciated refund, which she declinedSince the date of the current submission, a Dell representative contacted Ms [redacted] to discuss her concernsMs [redacted] indicated the only acceptable resolution would be for Dell to remove the account from the credit reporting agencies which our representative deniedWe ask that Ms [redacted] contact our representative should there be any further questions regarding this matter Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsThe representative worked with our credit verification department to resolve this matterOur records show that all the necessary credits for order# [redacted] have been posted to the original forms of paymentOur representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerA Dell representative is attempting to follow up to offer support under the terms of the warranty, Dell’s stance in this matter remains unchangedDell has a thirty (30) day return period and, as the order invoiced during June, 2017, a return for a refund would not be an optionPer the terms and conditions of Dell’s Limited Hardware Warranty, computers which exhibit issues subject to coverage under the warranty may be replaced or repaired with refurbished parts or computers, as described in the warranty termsDell’s policy regarding refurbished exchange computers is that the replacement computer sent from Dell will have a configuration as good as or better than the computer that was originally purchasedThe representative maybe reached by emailing [redacted] @Dell.com Sincerely, Advanced Resolution Group FID # [redacted] Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerA new resolver has taken over Mrs [redacted] ’s account [redacted] is located here at the Round Rock Texas office and has left the customer a voice message and emailWe ask that Mrs [redacted] to please follow up with [redacted] @Dell.comSincerely, Advanced Resolution Group FID # [redacted] Dell
Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative contacted Ms [redacted] and is working with her to achieve an amicable resolution for her concernsA product return is being processed for order# [redacted] Our representative may be contacted directly by e-mail at [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meIt just should never have taken almost weeks to get a refund for an item I never received.Thanks for helping us out Regards, [redacted]
A Dell representative remains available to assist the customer to address these issues however a final resolution has yet to be reached We ask that the customer contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matter
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submissionOur records indicate the Dell representative; [redacted] has communicated to the customer that our system had identified their TV order as needing additional information from the customer, in order to complete processing Dell has security safety measures in place to protect all our customers [redacted] was instrumental in getting the TV order replaced and delivered to the customer In addition [redacted] informed the customer they will receive the Dell Gift Card within four (4) to six (6) weeks [redacted] has asked the customer to feel free to contact him direct if they should need any further assistance in this matter [redacted] can be reached by email at [redacted] @Dell.com Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:Oh ,I think you sent me the wrong item, that one I received was the regular controller (same as the order that you cancelled) Please send me the right one: Xbox One Wireless Controller ,Langley Special Edition.Thank you ! Regards, [redacted] ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submissionA Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] informed the customer that their system is now out of warranty, but did offer out of warranty service at a discounted rate Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative, [redacted] contacted the customer and apologized for the problemsThe representative authorized a new exchange system be shippedThe representative has confirmed receipt and no further problemsThe representative can be reached at email [redacted] @Dell.com Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative recently contacted Ms [redacted] regarding her concernsOur representative worked with our account verification team to resolve this matterPlease note that a credit for order# [redacted] has been processedOur representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this caseSincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Today’s Date: 08/12/2015 Dear RevDex.com, Thank you for providing a copy of the customer submission. Dell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondence. The customer states various technical concerns. At this time the customer has informed the agent the virus was removed and Windows 10 upgrade was performed. The customer has asked the agent to close the case. We thank the customer for their time and patience during this process. The customer may also contact the representative at [redacted] should there be any other questions or concerns in the matter. Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative [redacted] apologized for the problems and authorized a return for full credit as a onetime exceptionThe representative is currently expediting the credit process and will update once postedPlease have the customer contact the representative by email [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Dell has not made any effort to work with this consumer Consumer purchased a NEW computer that has always been nonfunctionalDell continues to offer consumer a replacement computer that is USED Additionally, the computer is under the one year warranty and consumer also purchased extended year warranty Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: It has yet to be seen if the methods taken by Dell have finally removed me from the mailing listAs I have been in contact with Dell a few times over the past several years and have always been promised that the issue is resolved, I must wait two months as informed by Dell for the mailings to stopIncidentally, I received a catalog in the mail just three days agoI will consider the issue resolved by Dell after they have fulfilled their promise to stop these mailings and not before Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has had the customer’s refund processed Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is accepted. I will never ever do business with this company again. They put people through hell to get their problems resolved. Having to pay extra to have your complaints even looked at by a competent employee I still consider disgusting. [redacted] & [redacted] were very helpful in getting this resolved. Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:As I stated with the Dell representative, the issue with the laptop was never addressed while it was under warrantyDespite reporting the same issue on multiple occassions, Dell never resolved the issueWhat they did was eventually replace my laptop with another, which relieved them of the warranty statusThe replacement laptop has the same issue the first one hadNow, because it is a different service tag number, they feel they do need to honor the original warranty issueThis company has the absolute worst customer service I have ever experienced! Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: my request was not resolved, support professional was rude and condescending Regards, [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s submissionMs [redacted] expressed dissatisfaction with communications with Dell Financial Services (DFS) regarding her Dell purchaseWhen a customer places an order for a Dell product and finances the purchase, DFS pays Dell in full and expects repayment from the customer, per the terms of the finance agreement, regardless of any issues the customer may have with Dell or the item purchasedAs indicated in our response to Revdex.com submission number [redacted] , Dell repaired Ms [redacted] ’s computer and returned it to her however she refused the shipmentDuring February, 2017, she was offered an exchange computer or a depreciated refund, which she declinedSince the date of the current submission, a Dell representative contacted Ms [redacted] to discuss her concernsMs [redacted] indicated the only acceptable resolution would be for Dell to remove the account from the credit reporting agencies which our representative deniedWe ask that Ms [redacted] contact our representative should there be any further questions regarding this matter Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsThe representative worked with our credit verification department to resolve this matterOur records show that all the necessary credits for order# [redacted] have been posted to the original forms of paymentOur representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerA Dell representative is attempting to follow up to offer support under the terms of the warranty, Dell’s stance in this matter remains unchangedDell has a thirty (30) day return period and, as the order invoiced during June, 2017, a return for a refund would not be an optionPer the terms and conditions of Dell’s Limited Hardware Warranty, computers which exhibit issues subject to coverage under the warranty may be replaced or repaired with refurbished parts or computers, as described in the warranty termsDell’s policy regarding refurbished exchange computers is that the replacement computer sent from Dell will have a configuration as good as or better than the computer that was originally purchasedThe representative maybe reached by emailing [redacted] @Dell.com Sincerely, Advanced Resolution Group FID # [redacted] Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerA new resolver has taken over Mrs [redacted] ’s account [redacted] is located here at the Round Rock Texas office and has left the customer a voice message and emailWe ask that Mrs [redacted] to please follow up with [redacted] @Dell.comSincerely, Advanced Resolution Group FID # [redacted] Dell
Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative contacted Ms [redacted] and is working with her to achieve an amicable resolution for her concernsA product return is being processed for order# [redacted] Our representative may be contacted directly by e-mail at [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meIt just should never have taken almost weeks to get a refund for an item I never received.Thanks for helping us out Regards, [redacted]
A Dell representative remains available to assist the customer to address these issues however a final resolution has yet to be reached We ask that the customer contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matter
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submissionOur records indicate the Dell representative; [redacted] has communicated to the customer that our system had identified their TV order as needing additional information from the customer, in order to complete processing Dell has security safety measures in place to protect all our customers [redacted] was instrumental in getting the TV order replaced and delivered to the customer In addition [redacted] informed the customer they will receive the Dell Gift Card within four (4) to six (6) weeks [redacted] has asked the customer to feel free to contact him direct if they should need any further assistance in this matter [redacted] can be reached by email at [redacted] @Dell.com Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:Oh ,I think you sent me the wrong item, that one I received was the regular controller (same as the order that you cancelled) Please send me the right one: Xbox One Wireless Controller ,Langley Special Edition.Thank you ! Regards, [redacted] ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submissionA Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] informed the customer that their system is now out of warranty, but did offer out of warranty service at a discounted rate Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative, [redacted] contacted the customer and apologized for the problemsThe representative authorized a new exchange system be shippedThe representative has confirmed receipt and no further problemsThe representative can be reached at email [redacted] @Dell.com Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative recently contacted Ms [redacted] regarding her concernsOur representative worked with our account verification team to resolve this matterPlease note that a credit for order# [redacted] has been processedOur representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this caseSincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Today’s Date: 08/12/2015 Dear RevDex.com, Thank you for providing a copy of the customer submission. Dell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondence. The customer states various technical concerns. At this time the customer has informed the agent the virus was removed and Windows 10 upgrade was performed. The customer has asked the agent to close the case. We thank the customer for their time and patience during this process. The customer may also contact the representative at [redacted] should there be any other questions or concerns in the matter. Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative [redacted] apologized for the problems and authorized a return for full credit as a onetime exceptionThe representative is currently expediting the credit process and will update once postedPlease have the customer contact the representative by email [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Dell has not made any effort to work with this consumer Consumer purchased a NEW computer that has always been nonfunctionalDell continues to offer consumer a replacement computer that is USED Additionally, the computer is under the one year warranty and consumer also purchased extended year warranty Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: It has yet to be seen if the methods taken by Dell have finally removed me from the mailing listAs I have been in contact with Dell a few times over the past several years and have always been promised that the issue is resolved, I must wait two months as informed by Dell for the mailings to stopIncidentally, I received a catalog in the mail just three days agoI will consider the issue resolved by Dell after they have fulfilled their promise to stop these mailings and not before Regards, [redacted]