Dear RevDex.com, Thank you for the opportunity to address the correspondence submitted by Ms. [redacted] . Our representative, [redacted] , contacted her and dispatched an exchange. Our records indicate the replacement system has been delivered and Ms. [redacted] confirmed receipt. [redacted] ... may be contacted via email at [redacted] @Dell.com. Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc.
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is accepted. I will never ever do business with this company again. They put people through hell to get their problems resolved. Having to pay extra to have your complaints even looked at by a competent employee I still consider disgusting. [redacted] & [redacted] were very helpful in getting this resolved. Regards, [redacted]
Dear RevDex.com, Thank you for the opportunity to address the correspondence submitted by Mr. [redacted] . A Dell representative recently contacted Mr. [redacted] regarding his concerns. After further review, our representative processed an onsite service, which was completed on March... 2nd, 2016. Our representative also followed-up with Mr. [redacted] to confirm resolution. We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell Experience. We remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policies. Our representative may be contacted directly by e-mail at [redacted] _ [redacted] @Dell.com, in case Mr. [redacted] has any further concerns regarding this case.Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc.
A Dell representative remains available to assist the customer to address these issues however a final resolution has yet to be reached We ask that the customer contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matter
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsThe representative worked with our credit verification department to resolve this matterOur records show that all the necessary credits for order# [redacted] have been posted to the original forms of paymentOur representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Dell records indicate Credit of $has been processed by system on 03/04/under bank ref # [redacted] The remaining $which was tax was processed on 3/15/which will post in hoursDate 03/15/Time 09:49:Method of Payment Visa Entry Method Manual Account # XXXXXXXXXXXXOrder ID [redacted] Amount $Sincerely Advanced Resolution Group Incident [redacted] Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerA new resolver has taken over Mrs [redacted] ’s account [redacted] is located here at the Round Rock Texas office and has left the customer a voice message and emailWe ask that Mrs [redacted] to please follow up with [redacted] @Dell.comSincerely, Advanced Resolution Group FID # [redacted] Dell
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and while I am working on a project in [redacted] I have agreed to transfer this enquiry to my address here to expedite the resolutionHowever I am informed the transfer takes business days to effect after which the process to provide a replacement machine can continueThis further delays my receipt of a proper working model and I request Dell consider an exception to the day period in order that we quickly move forward Regards, [redacted] ***
Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative contacted Ms [redacted] and is working with her to achieve an amicable resolution for her concernsA product return is being processed for order# [redacted] Our representative may be contacted directly by e-mail at [redacted]
Complaint: [redacted] I am rejecting this response because: Regards, They did nothing with the fact they put product key on a sticker and not plate like other company's so when sticker fades they charge you that's reason they put on sticker so they can rip off thier customers and also did nothing to the fact that I was verbally abused by the first repAnd that rsjesh lied about calling me several times this company is crooked and needs to be put out of business I will be placing links all over the internet with regards to how this company treats its customers so when anyone Google's dell it will show up and all's I ever used for years for me and my family was dell now I will never by another dell computer again and anything attached to the dell company [redacted]
Complaint: [redacted] I am rejecting this response because:As I stated with the Dell representative, the issue with the laptop was never addressed while it was under warrantyDespite reporting the same issue on multiple occassions, Dell never resolved the issueWhat they did was eventually replace my laptop with another, which relieved them of the warranty statusThe replacement laptop has the same issue the first one hadNow, because it is a different service tag number, they feel they do need to honor the original warranty issueThis company has the absolute worst customer service I have ever experienced! Regards, [redacted] ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerA Dell representative is attempting to follow up to offer support under the terms of the warranty, Dell’s stance in this matter remains unchangedDell has a thirty (30) day return period and, as the order invoiced during June, 2017, a return for a refund would not be an optionPer the terms and conditions of Dell’s Limited Hardware Warranty, computers which exhibit issues subject to coverage under the warranty may be replaced or repaired with refurbished parts or computers, as described in the warranty termsDell’s policy regarding refurbished exchange computers is that the replacement computer sent from Dell will have a configuration as good as or better than the computer that was originally purchasedThe representative maybe reached by emailing [redacted] @Dell.com Sincerely, Advanced Resolution Group FID # [redacted] Dell
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meIt just should never have taken almost weeks to get a refund for an item I never received.Thanks for helping us out Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Dell has not made any effort to work with this consumer Consumer purchased a NEW computer that has always been nonfunctionalDell continues to offer consumer a replacement computer that is USED Additionally, the computer is under the one year warranty and consumer also purchased extended year warranty Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: It has yet to be seen if the methods taken by Dell have finally removed me from the mailing listAs I have been in contact with Dell a few times over the past several years and have always been promised that the issue is resolved, I must wait two months as informed by Dell for the mailings to stopIncidentally, I received a catalog in the mail just three days agoI will consider the issue resolved by Dell after they have fulfilled their promise to stop these mailings and not before Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative recently contacted Ms [redacted] regarding her concernsOur representative worked with our account verification team to resolve this matterPlease note that a credit for order# [redacted] has been processedOur representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this caseSincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Although Dell did send a tech to effect repairs, the computer is still non functionalThe original problem persistsIn order to power on the computer, you still must remove the battery from the computer, unplug it from electrical supply, then reinsert the battery, reconnect to electric supply and then turn on the computerThis should not be necessary to power the computerAdditionally, after the service, the fan is no longer operating, which causes the computer to overheatThe only issue resolved by the service tech was a screen flicker.Again, the problem is persistentThis is the 3rdrepair attemptThe computer initially failed within its' warranty periodThe problem is persistent and ongoingIt has never been successfully repaired despite repair attemptsIt is defective.Dell did send me an email after the last service inquiring about the repairI responded to the email from Dell and have informed them via email that the problem with the computer is ongoing and was not resolvedI have not received any response from Dell regarding this failed service attempt.I would like a resolution to this persistent problemThe computer failed within its' warranty periodThere have been unsuccessful repair attemptsThe computer has NOT been successfully repairedI have been dealing with this situation for monthsI purchased this computer new and expected it to function as promisedThis has not been the case Regards, [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a refund on a promotional gift card We regret any dissatisfaction he may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer to provide assistance Subsequently, our representative remained engaged until the customer’s gift card was refundedWe ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because:1. On time of purchase I was not provided with any product key in paperwork nore on the back of the system. According to Dell representative [redacted] , he denied to ship the Media Disk on my request until I contacted the executives.2. According to Dell technical support representative, [redacted] ( [redacted] _ [redacted] < [redacted] @dell.com>) who spent several hours on May 28, 2016 arround 15:00 PST via remote assistance on my PC, she stated that the Product Key could not be found on the motherboard due to unknown reason. She stated that this Product Key supposed to be injected into the motherboard of the PC on time of sale and it should be accesible at anytime when needed unless the motherboard is replaced or damaged. My motherboard was never replaced and never damaged, but the Product Key could not be found.3. I contacted the Microsoft Technical support aslo with the reference case: [redacted] . The Product Key was not found by the Microsoft Professional either.My consern that Dell is selling out their PCs without the Product Key at all, which is illegal. Dell cannot sell their computers and not provide with the license for the operating system.Dell cannot hire someone who cannot understand English to prevent their business from providing with suficient support.Dell must not sell PCs with installed on them pirated Operating Systems without Product Keys. Regards, [redacted]
Today’s Date: 08/12/2015 Dear RevDex.com, Thank you for providing a copy of the customer submission. Dell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondence. The customer states various technical concerns. At this time the customer has informed the agent the virus was removed and Windows 10 upgrade was performed. The customer has asked the agent to close the case. We thank the customer for their time and patience during this process. The customer may also contact the representative at [redacted] should there be any other questions or concerns in the matter. Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear RevDex.com, Thank you for the opportunity to address the correspondence submitted by Ms. [redacted] . Our representative, [redacted] , contacted her and dispatched an exchange. Our records indicate the replacement system has been delivered and Ms. [redacted] confirmed receipt. [redacted] ... may be contacted via email at [redacted] @Dell.com. Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc.
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is accepted. I will never ever do business with this company again. They put people through hell to get their problems resolved. Having to pay extra to have your complaints even looked at by a competent employee I still consider disgusting. [redacted] & [redacted] were very helpful in getting this resolved. Regards, [redacted]
Dear RevDex.com, Thank you for the opportunity to address the correspondence submitted by Mr. [redacted] . A Dell representative recently contacted Mr. [redacted] regarding his concerns. After further review, our representative processed an onsite service, which was completed on March... 2nd, 2016. Our representative also followed-up with Mr. [redacted] to confirm resolution. We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell Experience. We remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policies. Our representative may be contacted directly by e-mail at [redacted] _ [redacted] @Dell.com, in case Mr. [redacted] has any further concerns regarding this case.Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc.
A Dell representative remains available to assist the customer to address these issues however a final resolution has yet to be reached We ask that the customer contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matter
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsThe representative worked with our credit verification department to resolve this matterOur records show that all the necessary credits for order# [redacted] have been posted to the original forms of paymentOur representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Dell records indicate Credit of $has been processed by system on 03/04/under bank ref # [redacted] The remaining $which was tax was processed on 3/15/which will post in hoursDate 03/15/Time 09:49:Method of Payment Visa Entry Method Manual Account # XXXXXXXXXXXXOrder ID [redacted] Amount $Sincerely Advanced Resolution Group Incident [redacted] Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerA new resolver has taken over Mrs [redacted] ’s account [redacted] is located here at the Round Rock Texas office and has left the customer a voice message and emailWe ask that Mrs [redacted] to please follow up with [redacted] @Dell.comSincerely, Advanced Resolution Group FID # [redacted] Dell
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and while I am working on a project in [redacted] I have agreed to transfer this enquiry to my address here to expedite the resolutionHowever I am informed the transfer takes business days to effect after which the process to provide a replacement machine can continueThis further delays my receipt of a proper working model and I request Dell consider an exception to the day period in order that we quickly move forward Regards, [redacted] ***
Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative contacted Ms [redacted] and is working with her to achieve an amicable resolution for her concernsA product return is being processed for order# [redacted] Our representative may be contacted directly by e-mail at [redacted]
Complaint: [redacted] I am rejecting this response because: Regards, They did nothing with the fact they put product key on a sticker and not plate like other company's so when sticker fades they charge you that's reason they put on sticker so they can rip off thier customers and also did nothing to the fact that I was verbally abused by the first repAnd that rsjesh lied about calling me several times this company is crooked and needs to be put out of business I will be placing links all over the internet with regards to how this company treats its customers so when anyone Google's dell it will show up and all's I ever used for years for me and my family was dell now I will never by another dell computer again and anything attached to the dell company [redacted]
Complaint: [redacted] I am rejecting this response because:As I stated with the Dell representative, the issue with the laptop was never addressed while it was under warrantyDespite reporting the same issue on multiple occassions, Dell never resolved the issueWhat they did was eventually replace my laptop with another, which relieved them of the warranty statusThe replacement laptop has the same issue the first one hadNow, because it is a different service tag number, they feel they do need to honor the original warranty issueThis company has the absolute worst customer service I have ever experienced! Regards, [redacted] ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerA Dell representative is attempting to follow up to offer support under the terms of the warranty, Dell’s stance in this matter remains unchangedDell has a thirty (30) day return period and, as the order invoiced during June, 2017, a return for a refund would not be an optionPer the terms and conditions of Dell’s Limited Hardware Warranty, computers which exhibit issues subject to coverage under the warranty may be replaced or repaired with refurbished parts or computers, as described in the warranty termsDell’s policy regarding refurbished exchange computers is that the replacement computer sent from Dell will have a configuration as good as or better than the computer that was originally purchasedThe representative maybe reached by emailing [redacted] @Dell.com Sincerely, Advanced Resolution Group FID # [redacted] Dell
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meIt just should never have taken almost weeks to get a refund for an item I never received.Thanks for helping us out Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Dell has not made any effort to work with this consumer Consumer purchased a NEW computer that has always been nonfunctionalDell continues to offer consumer a replacement computer that is USED Additionally, the computer is under the one year warranty and consumer also purchased extended year warranty Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: It has yet to be seen if the methods taken by Dell have finally removed me from the mailing listAs I have been in contact with Dell a few times over the past several years and have always been promised that the issue is resolved, I must wait two months as informed by Dell for the mailings to stopIncidentally, I received a catalog in the mail just three days agoI will consider the issue resolved by Dell after they have fulfilled their promise to stop these mailings and not before Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative recently contacted Ms [redacted] regarding her concernsOur representative worked with our account verification team to resolve this matterPlease note that a credit for order# [redacted] has been processedOur representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this caseSincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Although Dell did send a tech to effect repairs, the computer is still non functionalThe original problem persistsIn order to power on the computer, you still must remove the battery from the computer, unplug it from electrical supply, then reinsert the battery, reconnect to electric supply and then turn on the computerThis should not be necessary to power the computerAdditionally, after the service, the fan is no longer operating, which causes the computer to overheatThe only issue resolved by the service tech was a screen flicker.Again, the problem is persistentThis is the 3rdrepair attemptThe computer initially failed within its' warranty periodThe problem is persistent and ongoingIt has never been successfully repaired despite repair attemptsIt is defective.Dell did send me an email after the last service inquiring about the repairI responded to the email from Dell and have informed them via email that the problem with the computer is ongoing and was not resolvedI have not received any response from Dell regarding this failed service attempt.I would like a resolution to this persistent problemThe computer failed within its' warranty periodThere have been unsuccessful repair attemptsThe computer has NOT been successfully repairedI have been dealing with this situation for monthsI purchased this computer new and expected it to function as promisedThis has not been the case Regards, [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a refund on a promotional gift card We regret any dissatisfaction he may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer to provide assistance Subsequently, our representative remained engaged until the customer’s gift card was refundedWe ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because:1. On time of purchase I was not provided with any product key in paperwork nore on the back of the system. According to Dell representative [redacted] , he denied to ship the Media Disk on my request until I contacted the executives.2. According to Dell technical support representative, [redacted] ( [redacted] _ [redacted] < [redacted] @dell.com>) who spent several hours on May 28, 2016 arround 15:00 PST via remote assistance on my PC, she stated that the Product Key could not be found on the motherboard due to unknown reason. She stated that this Product Key supposed to be injected into the motherboard of the PC on time of sale and it should be accesible at anytime when needed unless the motherboard is replaced or damaged. My motherboard was never replaced and never damaged, but the Product Key could not be found.3. I contacted the Microsoft Technical support aslo with the reference case: [redacted] . The Product Key was not found by the Microsoft Professional either.My consern that Dell is selling out their PCs without the Product Key at all, which is illegal. Dell cannot sell their computers and not provide with the license for the operating system.Dell cannot hire someone who cannot understand English to prevent their business from providing with suficient support.Dell must not sell PCs with installed on them pirated Operating Systems without Product Keys. Regards, [redacted]
Today’s Date: 08/12/2015 Dear RevDex.com, Thank you for providing a copy of the customer submission. Dell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondence. The customer states various technical concerns. At this time the customer has informed the agent the virus was removed and Windows 10 upgrade was performed. The customer has asked the agent to close the case. We thank the customer for their time and patience during this process. The customer may also contact the representative at [redacted] should there be any other questions or concerns in the matter. Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc