Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me In talking with Corporate customer service, it was determined that the business can no longer meet many of it's customer's needsI have decided to contact another company to do business withit is unfortunate that many of the executive leadership at Dell Computer have lost their focus on what the company was funded upon and that there is no longer any competent leadership at the helmUnfortunately it appears that since Dell has lost focus in providing what customers require, they too will soon join the ranks of Packard Bell, Gateway and many other PC manufacturers who could not hire personnel intelligent enough to remain focused on the goal and stay on the path and ideas that the company was founded on Regards, [redacted] ***
Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative contacted Mr [redacted] by phone and e-mail; however, has not been able to discuss the contents of his correspondenceOur representative may be contacted directly by e-mail at [redacted] @Dell.com
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] , is attempting to reach the customer by phone and email; however to date we have been unable to discuss the contents of their complaintOur representative will make attempts to reach the customer by email and phoneWe remain available to assistPlease have the customer contact the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , I have to say this is very unbelievable that the quality of products Dell makes is subparThere are serious quality control issuesDell has sent a new laptop to me and I have decided to sell this laptop because I no longer want the Dell laptop due to quality concernsI find that this resolution is satisfactory to me and I will never buy another Dell product Regards, [redacted] ***
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] ** Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has been our customer’s point of contact until the system was repaired and returned to the customer from the Dell Depot The customer has confirmed receipt and at this writing the system is working as intended [redacted] has invited the customer to contact them directly by email at [redacted] @Dell.com if they should need any further assistance in this matter We certainly do apologize for any frustration this repair process may have been for our customer We thank the customer and the Revdex.com for bringing this matter to our attention Please let us know if we can be of further service to our customer Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Please see attachments In the event , I am not able to attach the mail received from ***, I will give you the details of that information I continued to check the numbers on the customer receipt received from FED EX and they verified the one of the numbers I provided them was indeed the correct tracking number The package was delivered to [redacted] ***, [redacted] and [redacted] has asked their Dell store to deliver the package to his location He informed me that the package will be sent to their repair department I am grateful that the package has been found It took a lot of effort on my part to find what numbers had been marked through either accidently or deliberately Nevertheless the numbers that I could not originally see were and ***, Dell Technical staff has verified this The [redacted] is a very rude man [redacted] ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell order We regret any miscommunication which may have occurred and appreciate the feedback It appears there was a glitch during the ordering process and the order will not shipSince the date of the submission, a Dell representative contacted the customer to discuss their concerns Our representative obtained the customer’s gift card information and has processed a refund for the order We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by MrAlexander [redacted] Customer expressed dissatisfaction with communication and processing expectations for their Dell order and wants a creditWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative verified details of packing slip and invoiceFurthermore, customer stated that he does not require further assistance and considers this matter closedShould MrC [redacted] have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting [redacted] or for online assistance at [redacted] Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur records show that a repair service has been completed and a replacement ac-adapter has been delivered to Mr [redacted] Our representative made multiple attempts to reach Mr [redacted] to confirm resolution; however, has not been able to further discuss this matterWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @DellTeam.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:This is not an in-warranty repair or replace incident Dell lost my tablet and should be responsible for reimbursing me for it Regards, [redacted]
Today’s Date: 12/15/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceThe customer states he has been waiting for an SSD bracketAt this time the agent has confirmed the bracket has arrived in the customers handsWe thank the customer for their time and patience during this processDell regrets any inconvenience causedThe customer may also contact the representative at [redacted] @Dell.com with any other questions or concerns Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Regards, [redacted] I told them im not accepting this, but he cant understand what I was saying, they want to send me a used computer that can have cosmtic issues and WONT give me a year warranty on it, I will ONLY accept the deal if DELL gives me a ! year warranty on it, ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by ** [redacted] A Dell representative recently contacted ** [redacted] regarding his concernsOur representative informed him of the terms and conditions of Gift Cards [redacted] As a gesture of goodwill and in the interest of customer satisfaction, our representative processed the Gift Card and followwith ** [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] , in case ** [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative recently contacted Ms [redacted] regarding her concernsOur representative explained the terms & conditions of the limited hardware warranty As a onetime goodwill gesture and in the interest of customer satisfaction, our representative processed a depot repairOur representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submissionOur records indicate Dell representative; [redacted] has been instrumental in assisting the customer in receiving a full refund to their Dell Preferred Account for merchandise lost in transit We certainly do apologize for any frustration or inconvenience this matter may have caused our customer [redacted] has invited the customer to contact him directly if they should still need assistance regarding this refund Please have the customer contact our representative directly by email at [redacted] @Dell.com and he will be happy to assist the customer Thank you for bringing this matter to our attention Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submissionMr [redacted] expressed dissatisfaction with Dell service and support and wants a refund or an on-site technician to replace his motherboard due to a BIOS updateWe regret any dissatisfaction he may have experienced and appreciate the feedback providedDell has a thirty (30) day return period and, as the order invoiced during 2016, a return for a refund would not be an optionSince the date of the submission, a Dell representative contacted Mr [redacted] to discuss his concernsThe representative verified with an internal Dell team that there were no known issues with Mr [redacted] ’s computer and that a BIOS update cannot be the cause for a motherboard failureAs Mr [redacted] ’s one year warranty expired five months ago, our representative offered support via Dell’s fee-based Out of Warranty Repairs representatives which Mr [redacted] declinedWe ask that he contact our representative should there be any further questions regarding this matter Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because:the Dell representative tried contacting me when I was on vacationI emailed her and I got an auto response that she will be out of the office but no date for her return Regards, [redacted]
Dear RevDex.com,Thank you for the opportunity to address the correspondence submitted by Mr. [redacted] ***. A Dell representative contacted the customer regarding the issues described in his correspondence. Our representative respectfully denied the customer’s request for a free repair;... however, as a onetime goodwill gesture, a reduced rate was offered on an out of warranty depot repair. The customer declined. We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experience. Our representative may be contacted directly via email at [redacted] @Dell.com. Sincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc.
Dear RevDex.com, I am writing on behalf of Dell Inc. in response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission. A Dell representative, [redacted] has recently contacted the customer regarding... their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the RevDex.com’s feedback. [redacted] has sent the customer an exchange computer which he has now received. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] _***@Dell.com. Dell now moves to close this matter regarding Incident ID: [redacted] . Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc.
BBB Complaint ID: [redacted] Dear RevDex.com, I am writing on behalf of Dell Inc. in response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission. A Dell representative, ***... has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the RevDex.com’s feedback. [redacted] has offered to replace the customer’s computer. Should she wish to accept this offer, the customer may contact Dell’s representative via email at: [redacted] @Dell.com. Dell now moves to close this matter regarding Incident ID: [redacted] . Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me In talking with Corporate customer service, it was determined that the business can no longer meet many of it's customer's needsI have decided to contact another company to do business withit is unfortunate that many of the executive leadership at Dell Computer have lost their focus on what the company was funded upon and that there is no longer any competent leadership at the helmUnfortunately it appears that since Dell has lost focus in providing what customers require, they too will soon join the ranks of Packard Bell, Gateway and many other PC manufacturers who could not hire personnel intelligent enough to remain focused on the goal and stay on the path and ideas that the company was founded on Regards, [redacted] ***
Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative contacted Mr [redacted] by phone and e-mail; however, has not been able to discuss the contents of his correspondenceOur representative may be contacted directly by e-mail at [redacted] @Dell.com
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] , is attempting to reach the customer by phone and email; however to date we have been unable to discuss the contents of their complaintOur representative will make attempts to reach the customer by email and phoneWe remain available to assistPlease have the customer contact the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , I have to say this is very unbelievable that the quality of products Dell makes is subparThere are serious quality control issuesDell has sent a new laptop to me and I have decided to sell this laptop because I no longer want the Dell laptop due to quality concernsI find that this resolution is satisfactory to me and I will never buy another Dell product Regards, [redacted] ***
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] ** Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has been our customer’s point of contact until the system was repaired and returned to the customer from the Dell Depot The customer has confirmed receipt and at this writing the system is working as intended [redacted] has invited the customer to contact them directly by email at [redacted] @Dell.com if they should need any further assistance in this matter We certainly do apologize for any frustration this repair process may have been for our customer We thank the customer and the Revdex.com for bringing this matter to our attention Please let us know if we can be of further service to our customer Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Please see attachments In the event , I am not able to attach the mail received from ***, I will give you the details of that information I continued to check the numbers on the customer receipt received from FED EX and they verified the one of the numbers I provided them was indeed the correct tracking number The package was delivered to [redacted] ***, [redacted] and [redacted] has asked their Dell store to deliver the package to his location He informed me that the package will be sent to their repair department I am grateful that the package has been found It took a lot of effort on my part to find what numbers had been marked through either accidently or deliberately Nevertheless the numbers that I could not originally see were and ***, Dell Technical staff has verified this The [redacted] is a very rude man [redacted] ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell order We regret any miscommunication which may have occurred and appreciate the feedback It appears there was a glitch during the ordering process and the order will not shipSince the date of the submission, a Dell representative contacted the customer to discuss their concerns Our representative obtained the customer’s gift card information and has processed a refund for the order We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by MrAlexander [redacted] Customer expressed dissatisfaction with communication and processing expectations for their Dell order and wants a creditWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative verified details of packing slip and invoiceFurthermore, customer stated that he does not require further assistance and considers this matter closedShould MrC [redacted] have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting [redacted] or for online assistance at [redacted] Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur records show that a repair service has been completed and a replacement ac-adapter has been delivered to Mr [redacted] Our representative made multiple attempts to reach Mr [redacted] to confirm resolution; however, has not been able to further discuss this matterWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @DellTeam.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:This is not an in-warranty repair or replace incident Dell lost my tablet and should be responsible for reimbursing me for it Regards, [redacted]
Today’s Date: 12/15/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceThe customer states he has been waiting for an SSD bracketAt this time the agent has confirmed the bracket has arrived in the customers handsWe thank the customer for their time and patience during this processDell regrets any inconvenience causedThe customer may also contact the representative at [redacted] @Dell.com with any other questions or concerns Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Regards, [redacted] I told them im not accepting this, but he cant understand what I was saying, they want to send me a used computer that can have cosmtic issues and WONT give me a year warranty on it, I will ONLY accept the deal if DELL gives me a ! year warranty on it, ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by ** [redacted] A Dell representative recently contacted ** [redacted] regarding his concernsOur representative informed him of the terms and conditions of Gift Cards [redacted] As a gesture of goodwill and in the interest of customer satisfaction, our representative processed the Gift Card and followwith ** [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] , in case ** [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative recently contacted Ms [redacted] regarding her concernsOur representative explained the terms & conditions of the limited hardware warranty As a onetime goodwill gesture and in the interest of customer satisfaction, our representative processed a depot repairOur representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submissionOur records indicate Dell representative; [redacted] has been instrumental in assisting the customer in receiving a full refund to their Dell Preferred Account for merchandise lost in transit We certainly do apologize for any frustration or inconvenience this matter may have caused our customer [redacted] has invited the customer to contact him directly if they should still need assistance regarding this refund Please have the customer contact our representative directly by email at [redacted] @Dell.com and he will be happy to assist the customer Thank you for bringing this matter to our attention Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submissionMr [redacted] expressed dissatisfaction with Dell service and support and wants a refund or an on-site technician to replace his motherboard due to a BIOS updateWe regret any dissatisfaction he may have experienced and appreciate the feedback providedDell has a thirty (30) day return period and, as the order invoiced during 2016, a return for a refund would not be an optionSince the date of the submission, a Dell representative contacted Mr [redacted] to discuss his concernsThe representative verified with an internal Dell team that there were no known issues with Mr [redacted] ’s computer and that a BIOS update cannot be the cause for a motherboard failureAs Mr [redacted] ’s one year warranty expired five months ago, our representative offered support via Dell’s fee-based Out of Warranty Repairs representatives which Mr [redacted] declinedWe ask that he contact our representative should there be any further questions regarding this matter Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because:the Dell representative tried contacting me when I was on vacationI emailed her and I got an auto response that she will be out of the office but no date for her return Regards, [redacted]
Dear RevDex.com,Thank you for the opportunity to address the correspondence submitted by Mr. [redacted] ***. A Dell representative contacted the customer regarding the issues described in his correspondence. Our representative respectfully denied the customer’s request for a free repair;... however, as a onetime goodwill gesture, a reduced rate was offered on an out of warranty depot repair. The customer declined. We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experience. Our representative may be contacted directly via email at [redacted] @Dell.com. Sincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc.
Dear RevDex.com, I am writing on behalf of Dell Inc. in response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission. A Dell representative, [redacted] has recently contacted the customer regarding... their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the RevDex.com’s feedback. [redacted] has sent the customer an exchange computer which he has now received. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] _***@Dell.com. Dell now moves to close this matter regarding Incident ID: [redacted] . Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc.
BBB Complaint ID: [redacted] Dear RevDex.com, I am writing on behalf of Dell Inc. in response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission. A Dell representative, ***... has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the RevDex.com’s feedback. [redacted] has offered to replace the customer’s computer. Should she wish to accept this offer, the customer may contact Dell’s representative via email at: [redacted] @Dell.com. Dell now moves to close this matter regarding Incident ID: [redacted] . Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell