Complaint: [redacted] I am rejecting this response because: I cannot say that this is resolved because DELL cannot verify that they have removed my credit card from their files. I thought the harassment was over back in November 2016, and then they charged my credit card again in December. DELL is not to be trusted, and I feel awful that I have to monitor my credit card weekly to ensure that they haven’t charged me again. I will consider this closed when someone from DELL clarifies that my credit card has been removed from their records. Regards, [redacted] ***
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, providing they refund all I paid for the laptop. [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] ** Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has been our customer’s point of contact until the system was repaired and returned to the customer from the Dell Depot The customer has confirmed receipt and at this writing the system is working as intended [redacted] has invited the customer to contact them directly by email at [redacted] @Dell.com if they should need any further assistance in this matter We certainly do apologize for any frustration this repair process may have been for our customer We thank the customer and the Revdex.com for bringing this matter to our attention Please let us know if we can be of further service to our customer Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: My laptop is still having a overheating problem and this is second time that I have to send it to Dell to fix it. The technician who did troubleshoot my laptop for second time, he has confirmed my laptop have those problem that I have mentioned before. Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I have been working with dell for over a year with my computer and I still have problemsI do not want to send my computer off somewhere to get fixed because I have personal information on it Regards, [redacted] ***
Today’s Date: 12/15/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceThe customer states he has been waiting for an SSD bracketAt this time the agent has confirmed the bracket has arrived in the customers handsWe thank the customer for their time and patience during this processDell regrets any inconvenience causedThe customer may also contact the representative at [redacted] @Dell.com with any other questions or concerns Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur records show that a repair service has been completed and a replacement ac-adapter has been delivered to Mr [redacted] Our representative made multiple attempts to reach Mr [redacted] to confirm resolution; however, has not been able to further discuss this matterWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @DellTeam.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:This is not an in-warranty repair or replace incident Dell lost my tablet and should be responsible for reimbursing me for it Regards, [redacted]
Dear Revdex.com,Dell representative [redacted] contacted Ms [redacted] to assist in resolving the issues as reported in her complaintThe Credit Return Authorization is issued and processedDell representative, [redacted] closed the case as resolved and complete but remains available to assist Ms [redacted] in resolving further issue directly related to this issue.Sincerely,Dell Advanced Resolution Team
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submissionOur records indicate Dell representative; [redacted] has been instrumental in assisting the customer in receiving a full refund to their Dell Preferred Account for merchandise lost in transit We certainly do apologize for any frustration or inconvenience this matter may have caused our customer [redacted] has invited the customer to contact him directly if they should still need assistance regarding this refund Please have the customer contact our representative directly by email at [redacted] @Dell.com and he will be happy to assist the customer Thank you for bringing this matter to our attention Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative recently contacted Ms [redacted] regarding her concernsOur representative explained the terms & conditions of the limited hardware warranty As a onetime goodwill gesture and in the interest of customer satisfaction, our representative processed a depot repairOur representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:the Dell representative tried contacting me when I was on vacationI emailed her and I got an auto response that she will be out of the office but no date for her return Regards, [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s submissionMr [redacted] expressed dissatisfaction with Dell service and support and wants a refund or an on-site technician to replace his motherboard due to a BIOS updateWe regret any dissatisfaction he may have experienced and appreciate the feedback providedDell has a thirty (30) day return period and, as the order invoiced during 2016, a return for a refund would not be an optionSince the date of the submission, a Dell representative contacted Mr [redacted] to discuss his concernsThe representative verified with an internal Dell team that there were no known issues with Mr [redacted] ’s computer and that a BIOS update cannot be the cause for a motherboard failureAs Mr [redacted] ’s one year warranty expired five months ago, our representative offered support via Dell’s fee-based Out of Warranty Repairs representatives which Mr [redacted] declinedWe ask that he contact our representative should there be any further questions regarding this matter Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell order We regret any miscommunication which may have occurred and appreciate the feedback It appears there was a glitch during the ordering process and the order will not shipSince the date of the submission, a Dell representative contacted the customer to discuss their concerns Our representative obtained the customer’s gift card information and has processed a refund for the order We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Regards, [redacted] I told them im not accepting this, but he cant understand what I was saying, they want to send me a used computer that can have cosmtic issues and WONT give me a year warranty on it, I will ONLY accept the deal if DELL gives me a ! year warranty on it, ***
Dear Revdex.com, Our records indicate that the customer received the gift card and redeemed it on 2/6/We also so that the credit was processed on 12/2/$We request the customer contact his bank and provided bank reference# Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I have done the " troubleshoot " via phone twice if dell check the warranty history base the s/n I provided, there is no use to do that for my case, I suppose dell just want make trouble to consumers when they want to claim warranty so that most of us will give up, and that is why my computers have not been fixed until now since they have problem first time in later year 2015.please send me mail box to send the computer back to fix, or give me an address to mail, I can pay for the shippingAs a year dell user, I have never use another brand laptop, but base on the experience this time, I would never buy any more dell computers for personal or business use Regards, [redacted] ***
Dear RevDex.com, I am writing on behalf of Dell Inc. in response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission. A Dell representative, [redacted] has recently contacted the customer regarding... their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the RevDex.com’s feedback. [redacted] has sent the customer an exchange computer which he has now received. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] _***@Dell.com. Dell now moves to close this matter regarding Incident ID: [redacted] . Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc.
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by ** [redacted] A Dell representative recently contacted ** [redacted] regarding his concernsOur representative informed him of the terms and conditions of Gift Cards [redacted] As a gesture of goodwill and in the interest of customer satisfaction, our representative processed the Gift Card and followwith ** [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] , in case ** [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Please see attachments In the event , I am not able to attach the mail received from ***, I will give you the details of that information I continued to check the numbers on the customer receipt received from FED EX and they verified the one of the numbers I provided them was indeed the correct tracking number The package was delivered to [redacted] ***, [redacted] and [redacted] has asked their Dell store to deliver the package to his location He informed me that the package will be sent to their repair department I am grateful that the package has been found It took a lot of effort on my part to find what numbers had been marked through either accidently or deliberately Nevertheless the numbers that I could not originally see were and ***, Dell Technical staff has verified this The [redacted] is a very rude man [redacted] ***
Complaint: [redacted] I am rejecting this response because: I cannot say that this is resolved because DELL cannot verify that they have removed my credit card from their files. I thought the harassment was over back in November 2016, and then they charged my credit card again in December. DELL is not to be trusted, and I feel awful that I have to monitor my credit card weekly to ensure that they haven’t charged me again. I will consider this closed when someone from DELL clarifies that my credit card has been removed from their records. Regards, [redacted] ***
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, providing they refund all I paid for the laptop. [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] ** Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has been our customer’s point of contact until the system was repaired and returned to the customer from the Dell Depot The customer has confirmed receipt and at this writing the system is working as intended [redacted] has invited the customer to contact them directly by email at [redacted] @Dell.com if they should need any further assistance in this matter We certainly do apologize for any frustration this repair process may have been for our customer We thank the customer and the Revdex.com for bringing this matter to our attention Please let us know if we can be of further service to our customer Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: My laptop is still having a overheating problem and this is second time that I have to send it to Dell to fix it. The technician who did troubleshoot my laptop for second time, he has confirmed my laptop have those problem that I have mentioned before. Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I have been working with dell for over a year with my computer and I still have problemsI do not want to send my computer off somewhere to get fixed because I have personal information on it Regards, [redacted] ***
Today’s Date: 12/15/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceThe customer states he has been waiting for an SSD bracketAt this time the agent has confirmed the bracket has arrived in the customers handsWe thank the customer for their time and patience during this processDell regrets any inconvenience causedThe customer may also contact the representative at [redacted] @Dell.com with any other questions or concerns Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur records show that a repair service has been completed and a replacement ac-adapter has been delivered to Mr [redacted] Our representative made multiple attempts to reach Mr [redacted] to confirm resolution; however, has not been able to further discuss this matterWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @DellTeam.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:This is not an in-warranty repair or replace incident Dell lost my tablet and should be responsible for reimbursing me for it Regards, [redacted]
Dear Revdex.com,Dell representative [redacted] contacted Ms [redacted] to assist in resolving the issues as reported in her complaintThe Credit Return Authorization is issued and processedDell representative, [redacted] closed the case as resolved and complete but remains available to assist Ms [redacted] in resolving further issue directly related to this issue.Sincerely,Dell Advanced Resolution Team
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submissionOur records indicate Dell representative; [redacted] has been instrumental in assisting the customer in receiving a full refund to their Dell Preferred Account for merchandise lost in transit We certainly do apologize for any frustration or inconvenience this matter may have caused our customer [redacted] has invited the customer to contact him directly if they should still need assistance regarding this refund Please have the customer contact our representative directly by email at [redacted] @Dell.com and he will be happy to assist the customer Thank you for bringing this matter to our attention Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative recently contacted Ms [redacted] regarding her concernsOur representative explained the terms & conditions of the limited hardware warranty As a onetime goodwill gesture and in the interest of customer satisfaction, our representative processed a depot repairOur representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:the Dell representative tried contacting me when I was on vacationI emailed her and I got an auto response that she will be out of the office but no date for her return Regards, [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s submissionMr [redacted] expressed dissatisfaction with Dell service and support and wants a refund or an on-site technician to replace his motherboard due to a BIOS updateWe regret any dissatisfaction he may have experienced and appreciate the feedback providedDell has a thirty (30) day return period and, as the order invoiced during 2016, a return for a refund would not be an optionSince the date of the submission, a Dell representative contacted Mr [redacted] to discuss his concernsThe representative verified with an internal Dell team that there were no known issues with Mr [redacted] ’s computer and that a BIOS update cannot be the cause for a motherboard failureAs Mr [redacted] ’s one year warranty expired five months ago, our representative offered support via Dell’s fee-based Out of Warranty Repairs representatives which Mr [redacted] declinedWe ask that he contact our representative should there be any further questions regarding this matter Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell order We regret any miscommunication which may have occurred and appreciate the feedback It appears there was a glitch during the ordering process and the order will not shipSince the date of the submission, a Dell representative contacted the customer to discuss their concerns Our representative obtained the customer’s gift card information and has processed a refund for the order We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Regards, [redacted] I told them im not accepting this, but he cant understand what I was saying, they want to send me a used computer that can have cosmtic issues and WONT give me a year warranty on it, I will ONLY accept the deal if DELL gives me a ! year warranty on it, ***
Dear Revdex.com, Our records indicate that the customer received the gift card and redeemed it on 2/6/We also so that the credit was processed on 12/2/$We request the customer contact his bank and provided bank reference# Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I have done the " troubleshoot " via phone twice if dell check the warranty history base the s/n I provided, there is no use to do that for my case, I suppose dell just want make trouble to consumers when they want to claim warranty so that most of us will give up, and that is why my computers have not been fixed until now since they have problem first time in later year 2015.please send me mail box to send the computer back to fix, or give me an address to mail, I can pay for the shippingAs a year dell user, I have never use another brand laptop, but base on the experience this time, I would never buy any more dell computers for personal or business use Regards, [redacted] ***
Dear RevDex.com, I am writing on behalf of Dell Inc. in response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission. A Dell representative, [redacted] has recently contacted the customer regarding... their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the RevDex.com’s feedback. [redacted] has sent the customer an exchange computer which he has now received. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] _***@Dell.com. Dell now moves to close this matter regarding Incident ID: [redacted] . Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc.
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by ** [redacted] A Dell representative recently contacted ** [redacted] regarding his concernsOur representative informed him of the terms and conditions of Gift Cards [redacted] As a gesture of goodwill and in the interest of customer satisfaction, our representative processed the Gift Card and followwith ** [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] , in case ** [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Please see attachments In the event , I am not able to attach the mail received from ***, I will give you the details of that information I continued to check the numbers on the customer receipt received from FED EX and they verified the one of the numbers I provided them was indeed the correct tracking number The package was delivered to [redacted] ***, [redacted] and [redacted] has asked their Dell store to deliver the package to his location He informed me that the package will be sent to their repair department I am grateful that the package has been found It took a lot of effort on my part to find what numbers had been marked through either accidently or deliberately Nevertheless the numbers that I could not originally see were and ***, Dell Technical staff has verified this The [redacted] is a very rude man [redacted] ***