Dear Revdex.com, Our records indicate that the customer received the gift card and redeemed it on 2/6/We also so that the credit was processed on 12/2/$We request the customer contact his bank and provided bank reference# Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I did not recieve a full refund as the money already payed is not being returned in its entirety, however, I recieved enough back to cut my losses Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Customer expressed dissatisfaction with communication and processing expectations for his Dell order and wants a promotional gift cardWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative worked with the gift card department to resolve this matterOur records indicate, the promotional gift card has been expiredPlease note, as with most Dell promotions, an expiration date is assigned to promotional gift cards when offered at no additional charge with the purchase of a Dell productThis information is made available under the terms of the promotion and when the promotional gift card is distributedIt would be against Dell policy for a Dell representative to provide a promotion outside of the guidelines of the promotionCustomer’s request for the reinstatement or replacement of the expired gift card was respectfully deniedShould the customer have any additional concerns regarding this case, they can reach out to Dell by phone, email or chat by visiting www[redacted] /Contact, or for online assistance at www[redacted] /Support Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionIf the customer has any further concerns please contact the representative by email at [redacted] @Dell.com Advanced Resolution Group Incident [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] [redacted] called and said that Dell was sending another refurbished laptop even though I think they owe me a new one as I paid for one, I am will to try again to see if Dell is dealing in good faith
Dear Revdex.com,Dell representative [redacted] contacted Ms [redacted] to assist in resolving the issues as reported in her complaintThe Credit Return Authorization is issued and processedDell representative, [redacted] closed the case as resolved and complete but remains available to assist Ms [redacted] in resolving further issue directly related to this issue.Sincerely,Dell Advanced Resolution Team
Complaint: [redacted] I am rejecting this response because: Dell Financial is illegally charging my account and intentionally delaying the resolution of this matterThey show no effort to resolve this complaint Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I have done the " troubleshoot " via phone twice if dell check the warranty history base the s/n I provided, there is no use to do that for my case, I suppose dell just want make trouble to consumers when they want to claim warranty so that most of us will give up, and that is why my computers have not been fixed until now since they have problem first time in later year 2015.please send me mail box to send the computer back to fix, or give me an address to mail, I can pay for the shippingAs a year dell user, I have never use another brand laptop, but base on the experience this time, I would never buy any more dell computers for personal or business use Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: Dell has explained to me in no uncertain terms that their policy is to not guarantee or back up the service they do at their Depot They installed a "new" motherboard on my computer one month prior to my computer going out of warranty Two months later the part they installed failed Upon contact with Dell they confirmed that it may have been a refurbished motherboard They also confirmed that the part they installed comes with a year warranty (months if it was refurbished) and that because I had a Dell technician install the part that warranty does not apply.This is not a warranty issue The failed part in question was a part that Dell Technicians had just recently installed in the computer They offered "fee-based" service at $plus labor and shipping (which is higher than the commercial price of the motherboard) to replace a part that they had already replaced If no guarantee of workmanship is upheld by Dell what is to stop them from putting sub-standard parts in the laptops that will fail, requiring you to once again "take advantage" of their overpriced fee-based service.Due to this complete and utter lack of any assurance that the work they perform and the parts that they use are not sub-standard, I can not in good conscious recommend Dell's depot program and therefor by extension Dell's warranty or products to anyone else Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Kristin T***
Complaint: [redacted] I am rejecting this response because:Oh ,I think you sent me the wrong item, that one I received was the regular controller (same as the order that you cancelled) Please send me the right one: Xbox One Wireless Controller ,Langley Special Edition.Thank you ! Regards, [redacted] ***
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has had the customer’s refund processed Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsOur representative explained the terms of limited hardware warranty and processed depot service [redacted] Our records show that the unit was serviced and delivered to Ms [redacted] on March 9th, under FedEx tracking# [redacted] Our representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerOur marketing vehicles include messaging that promotional offerings are subject to change and may be limited to quantities on handThe representative has confirmed the credit offered has posted back to the credit cardAs Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterSincerely, Advanced Resolution Group FID # [redacted] Dell
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submissionOur records indicate the Dell representative; [redacted] has communicated to the customer that our system had identified their TV order as needing additional information from the customer, in order to complete processing Dell has security safety measures in place to protect all our customers [redacted] was instrumental in getting the TV order replaced and delivered to the customer In addition [redacted] informed the customer they will receive the Dell Gift Card within four (4) to six (6) weeks [redacted] has asked the customer to feel free to contact him direct if they should need any further assistance in this matter [redacted] can be reached by email at [redacted] @Dell.com Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, the Dell representative was inattentive and unhelpful in assisting meHe did absolutely nothing to help meI am only accepting this resolution because I have received my laptopDell's customer service is appalling and unacceptable for a company of their size and reputation Regards, [redacted] **
Dear Revdex.com,Thank you for providing a copy of the customer’s submissionMs [redacted] expressed dissatisfaction with communications with Dell Financial Services (DFS) regarding her Dell purchaseWhen a customer places an order for a Dell product and finances the purchase, DFS pays Dell in full and expects repayment from the customer, per the terms of the finance agreement, regardless of any issues the customer may have with Dell or the item purchasedAs indicated in our response to Revdex.com submission number [redacted] , Dell repaired Ms [redacted] ’s computer and returned it to her however she refused the shipmentDuring February, 2017, she was offered an exchange computer or a depreciated refund, which she declinedSince the date of the current submission, a Dell representative contacted Ms [redacted] to discuss her concernsMs [redacted] indicated the only acceptable resolution would be for Dell to remove the account from the credit reporting agencies which our representative deniedWe ask that Ms [redacted] contact our representative should there be any further questions regarding this matter Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because: my request was not resolved, support professional was rude and condescending Regards, [redacted]
Dear RevDex.com, Thank you for the opportunity to address the correspondence submitted by Mr. [redacted] . A Dell representative recently contacted Mr. [redacted] regarding his concerns. The representative confirmed his Dell hardware functionality. Furthermore, Mr. [redacted] stated... that he installed a third party Wi-Fi Range Extender and the wireless connectivity issues have been resolved. We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell Experience. We remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policies. Our representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr. [redacted] has any further concerns regarding this case. Sincerely, Executive Support Team Incident ID: [redacted] Dell Inc.
Today’s Date: 03/25/2016 Dear RevDex.com, Thank you for providing a copy of the customer submission. Dell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondence. At this... time the agent has been unable to reach the customer. Dell asks the customer to contact the representative at [redacted] @Dell.com should they still require assistance. Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc.
Dear Revdex.com, Our records indicate that the customer received the gift card and redeemed it on 2/6/We also so that the credit was processed on 12/2/$We request the customer contact his bank and provided bank reference# Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I did not recieve a full refund as the money already payed is not being returned in its entirety, however, I recieved enough back to cut my losses Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Customer expressed dissatisfaction with communication and processing expectations for his Dell order and wants a promotional gift cardWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative worked with the gift card department to resolve this matterOur records indicate, the promotional gift card has been expiredPlease note, as with most Dell promotions, an expiration date is assigned to promotional gift cards when offered at no additional charge with the purchase of a Dell productThis information is made available under the terms of the promotion and when the promotional gift card is distributedIt would be against Dell policy for a Dell representative to provide a promotion outside of the guidelines of the promotionCustomer’s request for the reinstatement or replacement of the expired gift card was respectfully deniedShould the customer have any additional concerns regarding this case, they can reach out to Dell by phone, email or chat by visiting www[redacted] /Contact, or for online assistance at www[redacted] /Support Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionIf the customer has any further concerns please contact the representative by email at [redacted] @Dell.com Advanced Resolution Group Incident [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] [redacted] called and said that Dell was sending another refurbished laptop even though I think they owe me a new one as I paid for one, I am will to try again to see if Dell is dealing in good faith
Dear Revdex.com,Dell representative [redacted] contacted Ms [redacted] to assist in resolving the issues as reported in her complaintThe Credit Return Authorization is issued and processedDell representative, [redacted] closed the case as resolved and complete but remains available to assist Ms [redacted] in resolving further issue directly related to this issue.Sincerely,Dell Advanced Resolution Team
Complaint: [redacted] I am rejecting this response because: Dell Financial is illegally charging my account and intentionally delaying the resolution of this matterThey show no effort to resolve this complaint Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I have done the " troubleshoot " via phone twice if dell check the warranty history base the s/n I provided, there is no use to do that for my case, I suppose dell just want make trouble to consumers when they want to claim warranty so that most of us will give up, and that is why my computers have not been fixed until now since they have problem first time in later year 2015.please send me mail box to send the computer back to fix, or give me an address to mail, I can pay for the shippingAs a year dell user, I have never use another brand laptop, but base on the experience this time, I would never buy any more dell computers for personal or business use Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: Dell has explained to me in no uncertain terms that their policy is to not guarantee or back up the service they do at their Depot They installed a "new" motherboard on my computer one month prior to my computer going out of warranty Two months later the part they installed failed Upon contact with Dell they confirmed that it may have been a refurbished motherboard They also confirmed that the part they installed comes with a year warranty (months if it was refurbished) and that because I had a Dell technician install the part that warranty does not apply.This is not a warranty issue The failed part in question was a part that Dell Technicians had just recently installed in the computer They offered "fee-based" service at $plus labor and shipping (which is higher than the commercial price of the motherboard) to replace a part that they had already replaced If no guarantee of workmanship is upheld by Dell what is to stop them from putting sub-standard parts in the laptops that will fail, requiring you to once again "take advantage" of their overpriced fee-based service.Due to this complete and utter lack of any assurance that the work they perform and the parts that they use are not sub-standard, I can not in good conscious recommend Dell's depot program and therefor by extension Dell's warranty or products to anyone else Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Kristin T***
Complaint: [redacted] I am rejecting this response because:Oh ,I think you sent me the wrong item, that one I received was the regular controller (same as the order that you cancelled) Please send me the right one: Xbox One Wireless Controller ,Langley Special Edition.Thank you ! Regards, [redacted] ***
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has had the customer’s refund processed Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsOur representative explained the terms of limited hardware warranty and processed depot service [redacted] Our records show that the unit was serviced and delivered to Ms [redacted] on March 9th, under FedEx tracking# [redacted] Our representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerOur marketing vehicles include messaging that promotional offerings are subject to change and may be limited to quantities on handThe representative has confirmed the credit offered has posted back to the credit cardAs Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterSincerely, Advanced Resolution Group FID # [redacted] Dell
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submissionOur records indicate the Dell representative; [redacted] has communicated to the customer that our system had identified their TV order as needing additional information from the customer, in order to complete processing Dell has security safety measures in place to protect all our customers [redacted] was instrumental in getting the TV order replaced and delivered to the customer In addition [redacted] informed the customer they will receive the Dell Gift Card within four (4) to six (6) weeks [redacted] has asked the customer to feel free to contact him direct if they should need any further assistance in this matter [redacted] can be reached by email at [redacted] @Dell.com Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, the Dell representative was inattentive and unhelpful in assisting meHe did absolutely nothing to help meI am only accepting this resolution because I have received my laptopDell's customer service is appalling and unacceptable for a company of their size and reputation Regards, [redacted] **
Dear Revdex.com,Thank you for providing a copy of the customer’s submissionMs [redacted] expressed dissatisfaction with communications with Dell Financial Services (DFS) regarding her Dell purchaseWhen a customer places an order for a Dell product and finances the purchase, DFS pays Dell in full and expects repayment from the customer, per the terms of the finance agreement, regardless of any issues the customer may have with Dell or the item purchasedAs indicated in our response to Revdex.com submission number [redacted] , Dell repaired Ms [redacted] ’s computer and returned it to her however she refused the shipmentDuring February, 2017, she was offered an exchange computer or a depreciated refund, which she declinedSince the date of the current submission, a Dell representative contacted Ms [redacted] to discuss her concernsMs [redacted] indicated the only acceptable resolution would be for Dell to remove the account from the credit reporting agencies which our representative deniedWe ask that Ms [redacted] contact our representative should there be any further questions regarding this matter Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because: my request was not resolved, support professional was rude and condescending Regards, [redacted]
Dear RevDex.com, Thank you for the opportunity to address the correspondence submitted by Mr. [redacted] . A Dell representative recently contacted Mr. [redacted] regarding his concerns. The representative confirmed his Dell hardware functionality. Furthermore, Mr. [redacted] stated... that he installed a third party Wi-Fi Range Extender and the wireless connectivity issues have been resolved. We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell Experience. We remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policies. Our representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr. [redacted] has any further concerns regarding this case. Sincerely, Executive Support Team Incident ID: [redacted] Dell Inc.
Today’s Date: 03/25/2016 Dear RevDex.com, Thank you for providing a copy of the customer submission. Dell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondence. At this... time the agent has been unable to reach the customer. Dell asks the customer to contact the representative at [redacted] @Dell.com should they still require assistance. Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc.