Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by MrAlexander [redacted] Customer expressed dissatisfaction with communication and processing expectations for their Dell order and wants a creditWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative verified details of packing slip and invoiceFurthermore, customer stated that he does not require further assistance and considers this matter closedShould MrC [redacted] have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting [redacted] or for online assistance at [redacted] Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because: Dell Financial is illegally charging my account and intentionally delaying the resolution of this matterThey show no effort to resolve this complaint Regards, [redacted]
Dear RevDex.com,Thank you for the opportunity to address the correspondence submitted by Mr. [redacted] ***. A Dell representative contacted the customer regarding the issues described in his correspondence. Our representative respectfully denied the customer’s request for a free repair;... however, as a onetime goodwill gesture, a reduced rate was offered on an out of warranty depot repair. The customer declined. We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experience. Our representative may be contacted directly via email at [redacted] @Dell.com. Sincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Kristin T***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] [redacted] called and said that Dell was sending another refurbished laptop even though I think they owe me a new one as I paid for one, I am will to try again to see if Dell is dealing in good faith
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I did not recieve a full refund as the money already payed is not being returned in its entirety, however, I recieved enough back to cut my losses Regards, [redacted]
BBB Complaint ID: [redacted] Dear RevDex.com, I am writing on behalf of Dell Inc. in response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission. A Dell representative, ***... has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the RevDex.com’s feedback. [redacted] has offered to replace the customer’s computer. Should she wish to accept this offer, the customer may contact Dell’s representative via email at: [redacted] @Dell.com. Dell now moves to close this matter regarding Incident ID: [redacted] . Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionIf the customer has any further concerns please contact the representative by email at [redacted] @Dell.com Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Dell has explained to me in no uncertain terms that their policy is to not guarantee or back up the service they do at their Depot They installed a "new" motherboard on my computer one month prior to my computer going out of warranty Two months later the part they installed failed Upon contact with Dell they confirmed that it may have been a refurbished motherboard They also confirmed that the part they installed comes with a year warranty (months if it was refurbished) and that because I had a Dell technician install the part that warranty does not apply.This is not a warranty issue The failed part in question was a part that Dell Technicians had just recently installed in the computer They offered "fee-based" service at $plus labor and shipping (which is higher than the commercial price of the motherboard) to replace a part that they had already replaced If no guarantee of workmanship is upheld by Dell what is to stop them from putting sub-standard parts in the laptops that will fail, requiring you to once again "take advantage" of their overpriced fee-based service.Due to this complete and utter lack of any assurance that the work they perform and the parts that they use are not sub-standard, I can not in good conscious recommend Dell's depot program and therefor by extension Dell's warranty or products to anyone else Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Customer expressed dissatisfaction with communication and processing expectations for his Dell order and wants a promotional gift cardWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative worked with the gift card department to resolve this matterOur records indicate, the promotional gift card has been expiredPlease note, as with most Dell promotions, an expiration date is assigned to promotional gift cards when offered at no additional charge with the purchase of a Dell productThis information is made available under the terms of the promotion and when the promotional gift card is distributedIt would be against Dell policy for a Dell representative to provide a promotion outside of the guidelines of the promotionCustomer’s request for the reinstatement or replacement of the expired gift card was respectfully deniedShould the customer have any additional concerns regarding this case, they can reach out to Dell by phone, email or chat by visiting www[redacted] /Contact, or for online assistance at www[redacted] /Support Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerOur marketing vehicles include messaging that promotional offerings are subject to change and may be limited to quantities on handThe representative has confirmed the credit offered has posted back to the credit cardAs Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterSincerely, Advanced Resolution Group FID # [redacted] Dell
Complaint: [redacted] I am rejecting this response because: Regards, They did nothing with the fact they put product key on a sticker and not plate like other company's so when sticker fades they charge you that's reason they put on sticker so they can rip off thier customers and also did nothing to the fact that I was verbally abused by the first repAnd that rsjesh lied about calling me several times this company is crooked and needs to be put out of business I will be placing links all over the internet with regards to how this company treats its customers so when anyone Google's dell it will show up and all's I ever used for years for me and my family was dell now I will never by another dell computer again and anything attached to the dell company [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, the Dell representative was inattentive and unhelpful in assisting meHe did absolutely nothing to help meI am only accepting this resolution because I have received my laptopDell's customer service is appalling and unacceptable for a company of their size and reputation Regards, [redacted] **
Dear RevDex.com, Thank you for the opportunity to address the correspondence submitted by Mr. [redacted] . A Dell representative recently contacted Mr. [redacted] regarding his concerns. After further review, our representative processed an onsite service, which was completed on March... 2nd, 2016. Our representative also followed-up with Mr. [redacted] to confirm resolution. We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell Experience. We remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policies. Our representative may be contacted directly by e-mail at [redacted] _ [redacted] @Dell.com, in case Mr. [redacted] has any further concerns regarding this case.Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc.
Dear RevDex.com, Thank you for the opportunity to address the correspondence submitted by Ms. [redacted] . Our representative, [redacted] , contacted her and dispatched an exchange. Our records indicate the replacement system has been delivered and Ms. [redacted] confirmed receipt. [redacted] ... may be contacted via email at [redacted] @Dell.com. Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc.
Today’s Date: 03/25/2016 Dear RevDex.com, Thank you for providing a copy of the customer submission. Dell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondence. At this... time the agent has been unable to reach the customer. Dell asks the customer to contact the representative at [redacted] @Dell.com should they still require assistance. Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc.
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsOur representative explained the terms of limited hardware warranty and processed depot service [redacted] Our records show that the unit was serviced and delivered to Ms [redacted] on March 9th, under FedEx tracking# [redacted] Our representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Dell records indicate Credit of $has been processed by system on 03/04/under bank ref # [redacted] The remaining $which was tax was processed on 3/15/which will post in hoursDate 03/15/Time 09:49:Method of Payment Visa Entry Method Manual Account # XXXXXXXXXXXXOrder ID [redacted] Amount $Sincerely Advanced Resolution Group Incident [redacted] Dell
Dear RevDex.com, Thank you for the opportunity to address the correspondence submitted by Mr. [redacted] . A Dell representative recently contacted Mr. [redacted] regarding his concerns. The representative confirmed his Dell hardware functionality. Furthermore, Mr. [redacted] stated... that he installed a third party Wi-Fi Range Extender and the wireless connectivity issues have been resolved. We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell Experience. We remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policies. Our representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr. [redacted] has any further concerns regarding this case. Sincerely, Executive Support Team Incident ID: [redacted] Dell Inc.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and while I am working on a project in [redacted] I have agreed to transfer this enquiry to my address here to expedite the resolutionHowever I am informed the transfer takes business days to effect after which the process to provide a replacement machine can continueThis further delays my receipt of a proper working model and I request Dell consider an exception to the day period in order that we quickly move forward Regards, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by MrAlexander [redacted] Customer expressed dissatisfaction with communication and processing expectations for their Dell order and wants a creditWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative verified details of packing slip and invoiceFurthermore, customer stated that he does not require further assistance and considers this matter closedShould MrC [redacted] have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting [redacted] or for online assistance at [redacted] Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because: Dell Financial is illegally charging my account and intentionally delaying the resolution of this matterThey show no effort to resolve this complaint Regards, [redacted]
Dear RevDex.com,Thank you for the opportunity to address the correspondence submitted by Mr. [redacted] ***. A Dell representative contacted the customer regarding the issues described in his correspondence. Our representative respectfully denied the customer’s request for a free repair;... however, as a onetime goodwill gesture, a reduced rate was offered on an out of warranty depot repair. The customer declined. We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experience. Our representative may be contacted directly via email at [redacted] @Dell.com. Sincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Kristin T***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] [redacted] called and said that Dell was sending another refurbished laptop even though I think they owe me a new one as I paid for one, I am will to try again to see if Dell is dealing in good faith
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I did not recieve a full refund as the money already payed is not being returned in its entirety, however, I recieved enough back to cut my losses Regards, [redacted]
BBB Complaint ID: [redacted] Dear RevDex.com, I am writing on behalf of Dell Inc. in response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission. A Dell representative, ***... has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the RevDex.com’s feedback. [redacted] has offered to replace the customer’s computer. Should she wish to accept this offer, the customer may contact Dell’s representative via email at: [redacted] @Dell.com. Dell now moves to close this matter regarding Incident ID: [redacted] . Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionIf the customer has any further concerns please contact the representative by email at [redacted] @Dell.com Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Dell has explained to me in no uncertain terms that their policy is to not guarantee or back up the service they do at their Depot They installed a "new" motherboard on my computer one month prior to my computer going out of warranty Two months later the part they installed failed Upon contact with Dell they confirmed that it may have been a refurbished motherboard They also confirmed that the part they installed comes with a year warranty (months if it was refurbished) and that because I had a Dell technician install the part that warranty does not apply.This is not a warranty issue The failed part in question was a part that Dell Technicians had just recently installed in the computer They offered "fee-based" service at $plus labor and shipping (which is higher than the commercial price of the motherboard) to replace a part that they had already replaced If no guarantee of workmanship is upheld by Dell what is to stop them from putting sub-standard parts in the laptops that will fail, requiring you to once again "take advantage" of their overpriced fee-based service.Due to this complete and utter lack of any assurance that the work they perform and the parts that they use are not sub-standard, I can not in good conscious recommend Dell's depot program and therefor by extension Dell's warranty or products to anyone else Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Customer expressed dissatisfaction with communication and processing expectations for his Dell order and wants a promotional gift cardWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative worked with the gift card department to resolve this matterOur records indicate, the promotional gift card has been expiredPlease note, as with most Dell promotions, an expiration date is assigned to promotional gift cards when offered at no additional charge with the purchase of a Dell productThis information is made available under the terms of the promotion and when the promotional gift card is distributedIt would be against Dell policy for a Dell representative to provide a promotion outside of the guidelines of the promotionCustomer’s request for the reinstatement or replacement of the expired gift card was respectfully deniedShould the customer have any additional concerns regarding this case, they can reach out to Dell by phone, email or chat by visiting www[redacted] /Contact, or for online assistance at www[redacted] /Support Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerOur marketing vehicles include messaging that promotional offerings are subject to change and may be limited to quantities on handThe representative has confirmed the credit offered has posted back to the credit cardAs Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterSincerely, Advanced Resolution Group FID # [redacted] Dell
Complaint: [redacted] I am rejecting this response because: Regards, They did nothing with the fact they put product key on a sticker and not plate like other company's so when sticker fades they charge you that's reason they put on sticker so they can rip off thier customers and also did nothing to the fact that I was verbally abused by the first repAnd that rsjesh lied about calling me several times this company is crooked and needs to be put out of business I will be placing links all over the internet with regards to how this company treats its customers so when anyone Google's dell it will show up and all's I ever used for years for me and my family was dell now I will never by another dell computer again and anything attached to the dell company [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, the Dell representative was inattentive and unhelpful in assisting meHe did absolutely nothing to help meI am only accepting this resolution because I have received my laptopDell's customer service is appalling and unacceptable for a company of their size and reputation Regards, [redacted] **
Dear RevDex.com, Thank you for the opportunity to address the correspondence submitted by Mr. [redacted] . A Dell representative recently contacted Mr. [redacted] regarding his concerns. After further review, our representative processed an onsite service, which was completed on March... 2nd, 2016. Our representative also followed-up with Mr. [redacted] to confirm resolution. We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell Experience. We remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policies. Our representative may be contacted directly by e-mail at [redacted] _ [redacted] @Dell.com, in case Mr. [redacted] has any further concerns regarding this case.Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc.
Dear RevDex.com, Thank you for the opportunity to address the correspondence submitted by Ms. [redacted] . Our representative, [redacted] , contacted her and dispatched an exchange. Our records indicate the replacement system has been delivered and Ms. [redacted] confirmed receipt. [redacted] ... may be contacted via email at [redacted] @Dell.com. Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc.
Today’s Date: 03/25/2016 Dear RevDex.com, Thank you for providing a copy of the customer submission. Dell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondence. At this... time the agent has been unable to reach the customer. Dell asks the customer to contact the representative at [redacted] @Dell.com should they still require assistance. Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc.
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsOur representative explained the terms of limited hardware warranty and processed depot service [redacted] Our records show that the unit was serviced and delivered to Ms [redacted] on March 9th, under FedEx tracking# [redacted] Our representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Dell records indicate Credit of $has been processed by system on 03/04/under bank ref # [redacted] The remaining $which was tax was processed on 3/15/which will post in hoursDate 03/15/Time 09:49:Method of Payment Visa Entry Method Manual Account # XXXXXXXXXXXXOrder ID [redacted] Amount $Sincerely Advanced Resolution Group Incident [redacted] Dell
Dear RevDex.com, Thank you for the opportunity to address the correspondence submitted by Mr. [redacted] . A Dell representative recently contacted Mr. [redacted] regarding his concerns. The representative confirmed his Dell hardware functionality. Furthermore, Mr. [redacted] stated... that he installed a third party Wi-Fi Range Extender and the wireless connectivity issues have been resolved. We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell Experience. We remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policies. Our representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr. [redacted] has any further concerns regarding this case. Sincerely, Executive Support Team Incident ID: [redacted] Dell Inc.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and while I am working on a project in [redacted] I have agreed to transfer this enquiry to my address here to expedite the resolutionHowever I am informed the transfer takes business days to effect after which the process to provide a replacement machine can continueThis further delays my receipt of a proper working model and I request Dell consider an exception to the day period in order that we quickly move forward Regards, [redacted] ***