Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur records show that a replacement hard drive was delivered to Mr*** on July 20, under FedEx
Tracking# ***Our representative followwith Mr*** to confirm resolutionFurthermore, as a onetime gesture of goodwill and in the interest of customer satisfactions, our representative offered 10% discount on a future purchase of a Dell productHowever, his request for refund was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case. Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, Our records indicate that Dell representative *** has followed up with the customer in regards to his rebuttalThe customer has disputed the charges with his credit card and stated he did not want any further contactThe Dell representative *** will work with our credit department on the investigation and once a final resolution is in place will update the customer by emailDell apologizes for the delay in resolution but our records do not reflect the customers’ claims which is why an investigation has been openedWe ask that the customer please follow up with the representative by emailing at ***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, ***, contacted the customer and the customer was given the option to return a refurbished system he purchasedThe customer choose to keep the system with the understanding it was out of warrantyThe customer received a part that he felt would repair the system but was unable to install himselfThe customer went locally to have the service completed without speaking to the resolver beforeThe customer has confirmed the part has resolved the problem but is requesting for Dell to reimburse for the local technicianThe representative respectfully denied the request that we do not reimburse for third party supportPlease have the customer contact the representative by email at ***@Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident *** Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, however, my intial complaint was just brushed aside. I did purchase two new Dell desktops, but again, my original complaint that their advertised special was out of stock in the first minute it went public, was brushed off. The only feedback they gave was that they ran out of stock. I don't really like the outcome of this complaint but I'm not sure what my options are at this time
Regards,
*** ***
Complaint: ***
I am rejecting this response because:The computer is a lemon and not only I doesn’t work right now I can’t even get it to turn on great customer service and the way your company treats customer we after there is a problem is unacceptable and a real disregard for customer service.
Regards,
Rosario D***
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, ***
has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. The customer has agreed with *** to send the system to the Dell depot for repairs. *** has shipped the customer a box for this service. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe order was cancelled due to a parts backlog and replaced so that it would ship as soon as possible to meet the holiday requestThis was done with the permission of the customer the promotions that were running at that time were provided plus expedited shippingDell cannot combine additional promotions from a cancelled orderThe representative can be reached by emailing at ***@Dell.com Sincerely, Advanced Resolution Group INC# *** Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the
complaint filed with your office by the customer. Thank you for providing a copy of the
customer’s submissionA Dell representative, ***, has recently contacted the
customer regarding their
concerns. We
regret any dissatisfaction the customer may have experienced and appreciate the
Revdex.com’s feedback. ***
has issued the customer their refunds that were due. Should any future concerns arise regarding
this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding
Incident ID: ***. Sincerely, Advanced Resolution GroupIncident ID# ***Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, *** communicated with the customer regarding their concerns with the printed advertisement (Catalogue code 140403). Dell informed the customer that as per the marketing team there was no promotion for a system priced at $with a 35% discount including a free 1tb External Hard DriveThe promotion was for select Business PC’s, some starting at $after the 35% discount and the external drive. Dell has closed this matter regarding Incident ID: ***.
If the customer is interested in receiving information regarding current promotions they can visit www.Dell.com online or contact Sales directly.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Dear Revdex.com,Thank you for providing a copy
of the customer’s follsubmission. Customer expressed
dissatisfaction with Dell service and support and wants a full refund. We
regret any dissatisfaction he may have experienced and appreciate the feedback
provided. Since the date of our last response, the customer has returned
the computer. Our representative followed up to verify that the customer
has been provided a full credit and the refund will be posted to the credit
card used for the original purchase. The customer should see this
reflected on his next monthly billing statement. We ask that he contact
our representative at ***@Dell.com should there be any further questions regarding this
matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Mr*** expressed dissatisfaction with Dell service and support and wants his computer repaired We regret any dissatisfaction he may have experienced and appreciate the feedback provided
Since the date of the submission, a Dell representative contacted Mr*** to discuss his concerns Mr*** indicated he purchased the computer two years ago from a third party and our representative assisted in a transfer of ownership so that our records would reflect his ownership of the computer The warranty coverage purchased originally with the computer has expired Our representative offered support through Dell’s Out of Warranty representatives but Mr*** declined the offer Should he reconsider, we ask that Mr*** contact our representative within ten (10) days from the date of this response for any further assistance he may need regarding this matter Mr*** may also contact Dell via email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/SupportSincerely,Advanced Resolution GroupIncident ID: ***Dell
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***Our representative, ***, has spoken with Ms*** and she confirmed the credit has been applied to her gift cardWe regret any dissatisfaction she may have
experienced and appreciate the feedback provided regarding her Dell Experience*** may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submissionOur records indicate Dell
representative; *** has been instrumental in assisting the customer in receiving a full refund to his original modes of payment for the order that had been lost in shipment. We certainly do apologize for any inconvenience or frustration this matter may have caused our customer. However, we do appreciate the customer and the Revdex.com bringing this concern to our attention. Situations such as this is obviously out of the control of all parties involved; therefore, Dell respectfully denies the customer’s request for compensation. Once again, we apologize to our customer and certainly hope we have a future opportunity to meet his computer needs. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has setup a new system exchange for the customer. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThis matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionThe customers’ feedback has been notedAt this time Dell considers this issue closedOur representative may be contacted directly by e-mail at ***@DELL.com Sincerely, Advanced Resolution Group *** Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative has made multiple attempts to contact the customer regarding the issues described in her correspondence; however, the customer has not respondedWe regret
the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experienceOur representative remains available and may be contacted directly via email at ***@Dell.com. Sincerely, Advanced Resolution GroupIncident ID: ***Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, ***
has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has dispatched a replacement hard disk drive for the customer. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@DellTeam.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Complaint: ***
I am rejecting this response because dell has already tried to work on the computor times like I said in feb the tech troubled shot the system and determined it was a problem with the display driver and would not have a fix for it untill july witch I waited till after july then they said it was a soft ware problem and all they wanted to do was charge me $dollars to even look at it witch I refusedi would prefere to have somebody from the us to help me solve this not indiathis is the same bs the tech`s have said to me the last times I have talked to them
Regards
*** *** ware problem
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsPlease note that the order was delayed due to product availability issuesOur representative worked
with our order verification team to resolve the matterOur records show that order# *** was delivered on January 20th, under Pilot Tracking # ***As a onetime gesture of goodwill and in the interest of customer satisfaction, our representative issued a partial account creditOur representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has processed a refund for the customer who states they see it showing in their bank account. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur records show that a replacement hard drive was delivered to Mr*** on July 20, under FedEx
Tracking# ***Our representative followwith Mr*** to confirm resolutionFurthermore, as a onetime gesture of goodwill and in the interest of customer satisfactions, our representative offered 10% discount on a future purchase of a Dell productHowever, his request for refund was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case. Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, Our records indicate that Dell representative *** has followed up with the customer in regards to his rebuttalThe customer has disputed the charges with his credit card and stated he did not want any further contactThe Dell representative *** will work with our credit department on the investigation and once a final resolution is in place will update the customer by emailDell apologizes for the delay in resolution but our records do not reflect the customers’ claims which is why an investigation has been openedWe ask that the customer please follow up with the representative by emailing at ***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, ***, contacted the customer and the customer was given the option to return a refurbished system he purchasedThe customer choose to keep the system with the understanding it was out of warrantyThe customer received a part that he felt would repair the system but was unable to install himselfThe customer went locally to have the service completed without speaking to the resolver beforeThe customer has confirmed the part has resolved the problem but is requesting for Dell to reimburse for the local technicianThe representative respectfully denied the request that we do not reimburse for third party supportPlease have the customer contact the representative by email at ***@Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident *** Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, however, my intial complaint was just brushed aside. I did purchase two new Dell desktops, but again, my original complaint that their advertised special was out of stock in the first minute it went public, was brushed off. The only feedback they gave was that they ran out of stock. I don't really like the outcome of this complaint but I'm not sure what my options are at this time
Regards,
*** ***
Complaint: ***
I am rejecting this response because:The computer is a lemon and not only I doesn’t work right now I can’t even get it to turn on great customer service and the way your company treats customer we after there is a problem is unacceptable and a real disregard for customer service.
Regards,
Rosario D***
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, ***
has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. The customer has agreed with *** to send the system to the Dell depot for repairs. *** has shipped the customer a box for this service. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe order was cancelled due to a parts backlog and replaced so that it would ship as soon as possible to meet the holiday requestThis was done with the permission of the customer the promotions that were running at that time were provided plus expedited shippingDell cannot combine additional promotions from a cancelled orderThe representative can be reached by emailing at ***@Dell.com Sincerely, Advanced Resolution Group INC# *** Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the
complaint filed with your office by the customer. Thank you for providing a copy of the
customer’s submissionA Dell representative, ***, has recently contacted the
customer regarding their
concerns. We
regret any dissatisfaction the customer may have experienced and appreciate the
Revdex.com’s feedback. ***
has issued the customer their refunds that were due. Should any future concerns arise regarding
this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding
Incident ID: ***. Sincerely, Advanced Resolution GroupIncident ID# ***Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, *** communicated with the customer regarding their concerns with the printed advertisement (Catalogue code 140403). Dell informed the customer that as per the marketing team there was no promotion for a system priced at $with a 35% discount including a free 1tb External Hard DriveThe promotion was for select Business PC’s, some starting at $after the 35% discount and the external drive. Dell has closed this matter regarding Incident ID: ***.
If the customer is interested in receiving information regarding current promotions they can visit www.Dell.com online or contact Sales directly.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Dear Revdex.com,Thank you for providing a copy
of the customer’s follsubmission. Customer expressed
dissatisfaction with Dell service and support and wants a full refund. We
regret any dissatisfaction he may have experienced and appreciate the feedback
provided. Since the date of our last response, the customer has returned
the computer. Our representative followed up to verify that the customer
has been provided a full credit and the refund will be posted to the credit
card used for the original purchase. The customer should see this
reflected on his next monthly billing statement. We ask that he contact
our representative at ***@Dell.com should there be any further questions regarding this
matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Mr*** expressed dissatisfaction with Dell service and support and wants his computer repaired We regret any dissatisfaction he may have experienced and appreciate the feedback provided
Since the date of the submission, a Dell representative contacted Mr*** to discuss his concerns Mr*** indicated he purchased the computer two years ago from a third party and our representative assisted in a transfer of ownership so that our records would reflect his ownership of the computer The warranty coverage purchased originally with the computer has expired Our representative offered support through Dell’s Out of Warranty representatives but Mr*** declined the offer Should he reconsider, we ask that Mr*** contact our representative within ten (10) days from the date of this response for any further assistance he may need regarding this matter Mr*** may also contact Dell via email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/SupportSincerely,Advanced Resolution GroupIncident ID: ***Dell
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***Our representative, ***, has spoken with Ms*** and she confirmed the credit has been applied to her gift cardWe regret any dissatisfaction she may have
experienced and appreciate the feedback provided regarding her Dell Experience*** may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submissionOur records indicate Dell
representative; *** has been instrumental in assisting the customer in receiving a full refund to his original modes of payment for the order that had been lost in shipment. We certainly do apologize for any inconvenience or frustration this matter may have caused our customer. However, we do appreciate the customer and the Revdex.com bringing this concern to our attention. Situations such as this is obviously out of the control of all parties involved; therefore, Dell respectfully denies the customer’s request for compensation. Once again, we apologize to our customer and certainly hope we have a future opportunity to meet his computer needs. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has setup a new system exchange for the customer. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThis matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionThe customers’ feedback has been notedAt this time Dell considers this issue closedOur representative may be contacted directly by e-mail at ***@DELL.com Sincerely, Advanced Resolution Group *** Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative has made multiple attempts to contact the customer regarding the issues described in her correspondence; however, the customer has not respondedWe regret
the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experienceOur representative remains available and may be contacted directly via email at ***@Dell.com. Sincerely, Advanced Resolution GroupIncident ID: ***Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, ***
has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has dispatched a replacement hard disk drive for the customer. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@DellTeam.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Complaint: ***
I am rejecting this response because dell has already tried to work on the computor times like I said in feb the tech troubled shot the system and determined it was a problem with the display driver and would not have a fix for it untill july witch I waited till after july then they said it was a soft ware problem and all they wanted to do was charge me $dollars to even look at it witch I refusedi would prefere to have somebody from the us to help me solve this not indiathis is the same bs the tech`s have said to me the last times I have talked to them
Regards
*** *** ware problem
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsPlease note that the order was delayed due to product availability issuesOur representative worked
with our order verification team to resolve the matterOur records show that order# *** was delivered on January 20th, under Pilot Tracking # ***As a onetime gesture of goodwill and in the interest of customer satisfaction, our representative issued a partial account creditOur representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has processed a refund for the customer who states they see it showing in their bank account. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc