Revdex.com:
I am sorry that I had to contact you concerning this problem. I'm sure you have plenty of complaints to deal with on a daily basisOnce my concern reached someone at Dell, resolution was fairly fast. I had tried to contact Dell myself multiple times without any results.Mr*** *** was helpful and stayed in touch with me during the process.I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you very much for your kind assistance
*** ***
Today’s Date: 12/22/2015 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceThe
customer states technical concerns with their systemAt this time the agent has advised the customer the system is outside the warranty period and cannot be services warrantyDell regrets any inconvenience causedWe thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com with any other questions in the matter. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:I have spoken and e-mailed so many people at Dell now and they are still playing games. Where is my refund. They have all information to process the refund and they still do not do it. Now I have a 25th person to contact and start all over again.What kind of company is this?
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Unfortunately nothing was resolved by Dell UNTIL you became involved. Now it has been closed. Thank you for your assistance
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Customer expressed dissatisfaction with Dell service and support and wants refundWe regret any dissatisfaction they may have experienced and appreciate the feedback
Since the date of the submission, a Dell representative contacted the customer to discuss their concernsAs per the terms of the Warranty www.Dell.com/Warranty, our representative provided technical assistance and confirmed that the product was functioning properlyTheir request for refund was respectfully deniedShould Mr*** have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support.
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionAt this time Dell considers this issue closedWhen Dell provides a promotional third party item at no additional charge with the purchase of a Dell computer, a separate invoice must be produced and sent to our third party vendor for fulfillmentThe invoice amount for the promotional item is deducted from the total computer price in order to provide a separate receipt for warranty purposes and in the event a customer elects to return one or both itemsIf the customer has any further concerns we request they email the representative at ***@Dell.com Sincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsPlease note that the order was delayed due to product availability issuesOur representative worked
with our order verification team to resolve the matterOur records show that order# *** was delivered on January 20th, under Pilot Tracking # ***As a onetime gesture of goodwill and in the interest of customer satisfaction, our representative issued a partial account creditOur representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:Few times they called was too early in the morning.I'm not sure which country they are calling from?Also, in one of the email the Dell representative wrote, "I would advise you to provide us the PPID number of the monitor."I replied with, "Can you clarify what PPID means? I'm not a Dell employee."No response?
Regards,
*** **
Dear RevDex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submissionA Dell representative, *** has recently contacted the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has provided the customer with the compensation he requested. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***_***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***. Sincerely, Advanced Resolution GroupIncident ID# ***Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** ***Our representative has been in contact with the customer and advised, per the terms and condition of the sale and the Dell Limited Warranty, the warranty has expiredRecovery disks
are not shipped with the system and backup/recovery support is provided at: *** Fee based technical support is available at: *** We regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the
complaint filed with your office by the customer. Thank you for providing a copy of the
customer’s submissionA Dell representative, ***, has recently contacted the
customer regarding their
concerns. We
regret any dissatisfaction the customer may have experienced and appreciate the
Revdex.com’s feedback. ***
has issued the customer their refunds that were due. Should any future concerns arise regarding
this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding
Incident ID: ***. Sincerely, Advanced Resolution GroupIncident ID# ***Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur records show that a replacement hard drive was delivered to Mr*** on July 20, under FedEx
Tracking# ***Our representative followwith Mr*** to confirm resolutionFurthermore, as a onetime gesture of goodwill and in the interest of customer satisfactions, our representative offered 10% discount on a future purchase of a Dell productHowever, his request for refund was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case. Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:They literally had to rebuild the entire computer using recycled parts (they admitted this to me on the phone) This was an $computer that crashed after 6-months of very easy use The fact that they deny standing behind their products shows what kind of company it is.Dell has NEVER made this computer right, and am looking forward to this POS dying again (/sarcasm/)
Regards,
*** ***
Complaint: ***
I am rejecting this response because:I am still awaiting the issuance of the gift card. I received one already, but it was not the full amount of my transaction. I have also lost additional rewards dollars due to this waiting as well which I am also unhappy about not to mention the amount of time I have had to spend on this issue. I will advise Revdex.com as soon as I get the information from Dell. Thank you in advance,
Regards,
*** *** ***
Complaint: ***
I am rejecting this response because:
Regards,
*** ***I did get a message but, without an ext& when I called with no extthey didn't transfer meI did send Mr *** a message telling him when I could be reached & he continued to call later in the day when I'm not at homeI'm not willing to pay for something I didn't createI don't have another computer at home & so I have to go to the library away from my homeI'm a senior & having to leave my home isn't away's easyI sent Mr*** a response & I haven't gotten a callI really don't like the fact htat I have to pay for something that is no service to me.Respectfully, Mrs*** ***
Dear Revdex.com, Our records indicate that Dell representative *** has followed up with the customer in regards to his rebuttalThe customer has disputed the charges with his credit card and stated he did not want any further contactThe Dell representative *** will work with our credit department on the investigation and once a final resolution is in place will update the customer by emailDell apologizes for the delay in resolution but our records do not reflect the customers’ claims which is why an investigation has been openedWe ask that the customer please follow up with the representative by emailing at ***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI would like an ETA for the credit of the nearly $that I have been out of pocket since late November of I have already fronted Dell this money for over three months, and I need it returned ASAP Please have Dell provide the estimated credit date.
Regards,
*** ***
Today’s Date: 03/16/2017Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, Mrs*** ***, to address the contents of their correspondenceThe customer
states their Dell awards have not been processedAt this time the agent has confirmed with the customer the matter has been addressed in good order. Dell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com should their remain any questions or concerns.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsPlease note that the order# *** was being delayed due to product availability issues; however,
now has been canceled as requested by Mr***We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative requested Dell centric information, such as, Service Tag#, or Express Service Code; however, Mr*** failed to provide any valid informationPlease note that Mr*** stated that the system was disposed of by him; therefore, we cannot provide further assistance in this matterFurthermore, his request for refund was respectfully deniedOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: *** Dell Inc
Revdex.com:
I am sorry that I had to contact you concerning this problem. I'm sure you have plenty of complaints to deal with on a daily basisOnce my concern reached someone at Dell, resolution was fairly fast. I had tried to contact Dell myself multiple times without any results.Mr*** *** was helpful and stayed in touch with me during the process.I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you very much for your kind assistance
*** ***
Today’s Date: 12/22/2015 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceThe
customer states technical concerns with their systemAt this time the agent has advised the customer the system is outside the warranty period and cannot be services warrantyDell regrets any inconvenience causedWe thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com with any other questions in the matter. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:I have spoken and e-mailed so many people at Dell now and they are still playing games. Where is my refund. They have all information to process the refund and they still do not do it. Now I have a 25th person to contact and start all over again.What kind of company is this?
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Unfortunately nothing was resolved by Dell UNTIL you became involved. Now it has been closed. Thank you for your assistance
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Customer expressed dissatisfaction with Dell service and support and wants refundWe regret any dissatisfaction they may have experienced and appreciate the feedback
Since the date of the submission, a Dell representative contacted the customer to discuss their concernsAs per the terms of the Warranty www.Dell.com/Warranty, our representative provided technical assistance and confirmed that the product was functioning properlyTheir request for refund was respectfully deniedShould Mr*** have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support.
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionAt this time Dell considers this issue closedWhen Dell provides a promotional third party item at no additional charge with the purchase of a Dell computer, a separate invoice must be produced and sent to our third party vendor for fulfillmentThe invoice amount for the promotional item is deducted from the total computer price in order to provide a separate receipt for warranty purposes and in the event a customer elects to return one or both itemsIf the customer has any further concerns we request they email the representative at ***@Dell.com Sincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsPlease note that the order was delayed due to product availability issuesOur representative worked
with our order verification team to resolve the matterOur records show that order# *** was delivered on January 20th, under Pilot Tracking # ***As a onetime gesture of goodwill and in the interest of customer satisfaction, our representative issued a partial account creditOur representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:Few times they called was too early in the morning.I'm not sure which country they are calling from?Also, in one of the email the Dell representative wrote, "I would advise you to provide us the PPID number of the monitor."I replied with, "Can you clarify what PPID means? I'm not a Dell employee."No response?
Regards,
*** **
Dear RevDex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submissionA Dell representative, *** has recently contacted the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has provided the customer with the compensation he requested. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***_***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***. Sincerely, Advanced Resolution GroupIncident ID# ***Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** ***Our representative has been in contact with the customer and advised, per the terms and condition of the sale and the Dell Limited Warranty, the warranty has expiredRecovery disks
are not shipped with the system and backup/recovery support is provided at: *** Fee based technical support is available at: *** We regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the
complaint filed with your office by the customer. Thank you for providing a copy of the
customer’s submissionA Dell representative, ***, has recently contacted the
customer regarding their
concerns. We
regret any dissatisfaction the customer may have experienced and appreciate the
Revdex.com’s feedback. ***
has issued the customer their refunds that were due. Should any future concerns arise regarding
this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding
Incident ID: ***. Sincerely, Advanced Resolution GroupIncident ID# ***Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur records show that a replacement hard drive was delivered to Mr*** on July 20, under FedEx
Tracking# ***Our representative followwith Mr*** to confirm resolutionFurthermore, as a onetime gesture of goodwill and in the interest of customer satisfactions, our representative offered 10% discount on a future purchase of a Dell productHowever, his request for refund was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case. Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:They literally had to rebuild the entire computer using recycled parts (they admitted this to me on the phone) This was an $computer that crashed after 6-months of very easy use The fact that they deny standing behind their products shows what kind of company it is.Dell has NEVER made this computer right, and am looking forward to this POS dying again (/sarcasm/)
Regards,
*** ***
Complaint: ***
I am rejecting this response because:I am still awaiting the issuance of the gift card. I received one already, but it was not the full amount of my transaction. I have also lost additional rewards dollars due to this waiting as well which I am also unhappy about not to mention the amount of time I have had to spend on this issue. I will advise Revdex.com as soon as I get the information from Dell. Thank you in advance,
Regards,
*** *** ***
Complaint: ***
I am rejecting this response because:
Regards,
*** ***I did get a message but, without an ext& when I called with no extthey didn't transfer meI did send Mr *** a message telling him when I could be reached & he continued to call later in the day when I'm not at homeI'm not willing to pay for something I didn't createI don't have another computer at home & so I have to go to the library away from my homeI'm a senior & having to leave my home isn't away's easyI sent Mr*** a response & I haven't gotten a callI really don't like the fact htat I have to pay for something that is no service to me.Respectfully, Mrs*** ***
Dear Revdex.com, Our records indicate that Dell representative *** has followed up with the customer in regards to his rebuttalThe customer has disputed the charges with his credit card and stated he did not want any further contactThe Dell representative *** will work with our credit department on the investigation and once a final resolution is in place will update the customer by emailDell apologizes for the delay in resolution but our records do not reflect the customers’ claims which is why an investigation has been openedWe ask that the customer please follow up with the representative by emailing at ***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI would like an ETA for the credit of the nearly $that I have been out of pocket since late November of I have already fronted Dell this money for over three months, and I need it returned ASAP Please have Dell provide the estimated credit date.
Regards,
*** ***
Today’s Date: 03/16/2017Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, Mrs*** ***, to address the contents of their correspondenceThe customer
states their Dell awards have not been processedAt this time the agent has confirmed with the customer the matter has been addressed in good order. Dell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com should their remain any questions or concerns.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsPlease note that the order# *** was being delayed due to product availability issues; however,
now has been canceled as requested by Mr***We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative requested Dell centric information, such as, Service Tag#, or Express Service Code; however, Mr*** failed to provide any valid informationPlease note that Mr*** stated that the system was disposed of by him; therefore, we cannot provide further assistance in this matterFurthermore, his request for refund was respectfully deniedOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: *** Dell Inc