Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative has made multiple attempts to contact the customer regarding the issues described in her correspondence; however, the customer has not respondedWe regret
the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experienceOur representative remains available and may be contacted directly via email at ***@Dell.com. Sincerely, Advanced Resolution GroupIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because dell has already tried to work on the computor times like I said in feb the tech troubled shot the system and determined it was a problem with the display driver and would not have a fix for it untill july witch I waited till after july then they said it was a soft ware problem and all they wanted to do was charge me $dollars to even look at it witch I refusedi would prefere to have somebody from the us to help me solve this not indiathis is the same bs the tech`s have said to me the last times I have talked to them
Regards
*** *** ware problem
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, however, my intial complaint was just brushed aside. I did purchase two new Dell desktops, but again, my original complaint that their advertised special was out of stock in the first minute it went public, was brushed off. The only feedback they gave was that they ran out of stock. I don't really like the outcome of this complaint but I'm not sure what my options are at this time
Regards,
*** ***
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, ***
has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has dispatched a replacement hard disk drive for the customer. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@DellTeam.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Mr*** expressed dissatisfaction with Dell service and support and wants his computer replaced Since the date of the follow up submission, Dell representatives have offered assistance to repair the computer per the terms of Dell’s Limited Hardware Warranty Mr*** indicated he only wants a replacement computer or a refund These requests have been denied Should he reconsider, we ask that he contact one of our representatives for any further assistance he may need regarding this matter Alternatively, Mr*** may contact Dell via email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support. Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative, ***, verified a credit has been applied to the original form of payment and offered Mr*** a coupon, which was acceptedThe coupon has been sent
to M***, however; he has not responded to subsequent contact attemptsWe regret any dissatisfaction he may have experienced and *** may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell Inc
Dear Revdex.com, Our records indicate that the Dell representative has been attempting to reach the customer over several daysThe customer took the system out of the country which does make supporting the system challengingThe customer should consider doing an international tag transfer but will need to troubleshoot with the representative to determine a final resolutionWe ask that the customer follow up to the representative by emailing ***@Dell.com Sincerely Advanced Resolution Group Incident *** Dell Inc
Complaint: ***
I am rejecting this response because:Dell must follow rulesIf you tell customers they will receive a free LG 32" LED Television with the purchase of a specific laptop that I ordered through a Dell Sales Rep, you must send me a television with the laptopIf not you are breaking the lawThat is considered advertising to sell your Dell computers to meet your quota and I want to now hear from your CEO Michael DellI want to talk with him on the phone, or have him send me a letterThis will keep him and others from paying fines for advertisingI do want to help you at this point from getting into any trouble.Have CEO or his secretary send me a letter with an appointment to talk with him to:more games!
Regards,*** ***
Complaint: ***
I am rejecting this response because:It's ironic:Dell tells me that they cannot intervene because I purchased the computer from a merchant, and not directly from Dell Inc Then, on the other hand, they tell me to go and purchase a battery from another merchant because they don't carry it anymore If there was any lesson learned from my experience, and from Dell's own words, it's that I SHOULD NOT make a purchase from a third party, but rather buy directly from the manufacturer Dell is speaking hypocritically when they tell me to go and purchase a battery elsewhere, even though I refuse based on my experience with buying elsewhere under Dell's suggestions It makes absolutely no logical sense So, here we go again As of recent update, I did go ahead and purchase a new Dell battery from a different merchant who offers it I am losing money without being able to have a working computer (for job purposes), and was in a position where I had to make a move Well, I put the battery in and guess what: it was intermittently charging; it was charging at first, but then after continued usage, it once again states "plugged in, not charging" Dell told me it was the battery and I paid $for a new battery, only to find out the computer is still not functioning properly I've had a few days to calm down, but I am so angry that it is making me boil just writing this email Dell owes me for a computer, and now a battery due to improper diagnosis or whatever they want to call it I have decided to seek out an attorney, and if the cost is too high, then I may plan to represent myself in this case I'm going to look into a class action lawsuit and see what options lie ahead I was determined before this occurence, but now the progression of things has just encouraged a determination where I will not let them get away with this
Regards,
*** ***
Dell representative, James, is continuing to work with the customer to achieve an amicable resolution for their concernsDepot service has been issued; once completed, our representative will follto confirm product functionalityShould the customer have any additional concerns regarding this case, they can reach out to our representative directly by e-mail at ***
Complaint: ***
I am rejecting this response because:The computer is a lemon and not only I doesn’t work right now I can’t even get it to turn on great customer service and the way your company treats customer we after there is a problem is unacceptable and a real disregard for customer service.
Regards,
Rosario D***
Complaint: ***
I am rejecting this response because: I mentioned both the initial time I was on the phone with the technician in December that there were both hardware and software problemsThere is a problem with the screen in regards to the touch screen, the volume buttons do not work, the audio jack works sometimes while other times it does not, and also the computer crashes randomly (possibly a hard-drive issue)As far as the trouble shooting, the technician wanted me to be in front of the computer and I mentioned to him several times that I was driving and not able to access the computer as I was both driving and that it was not in my possession at the timeWhen he asked when I would be available, I gave him days and times only to tell me that Dell support service was not available during those hoursI also asked what purpose would be served by needing to do a diagnostic, since that had already done in December with no avail as the technician was unable to resolve any of the issues and was ultimately unable to connect back in remotely with the laptopI also mentioned that the duration of that phone call and attempt lasted over an hour and that the overall call was very lengthyDell seems to be picking pieces of the complaint that best suits them while ignoring other complaints that they should be responsible forWhen asked what item #801-0417 was for Dell, I did not receive a responseAgain, I find it to be negligent of any business to wait so long to contact a customer and then apparently to blow them off time and time again so that they may contact them back at their leisureIt seems as though their theory is if they wait long enough that the customer with either give up or play a waiting game until the warranty has expiredWhile I had hoped that this issue would have been resolved in December, we are now beyond mid January and have not made any progress in the problem being addressed or solvedI have attached a copy of the online invoice showing item #801-(yr ltd warranty), I would assume that this would cover the issues regarding the screen, volume buttons and the potential hard-drive problems
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms* ***Our representative recently contacted Ms*** regarding her concerns and worked with the order verification department to resolve this matterPlease note,
the credits for order numbers *** and *** have been posted to the original form of paymentOur representative also followwith Ms*** to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case
Sincerely,
Executive Support Team
Incident ID: ***
Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Per the terms and conditions of the sale, our representative, ***, respectfully denied Mr***’ request
***
As a one-time goodwill gesture, a discount was provided on a replacement order and Mr*** confirms receipt of the systemWe regret any dissatisfaction Mr*** may have experienced and appreciate the feedback provided regarding his Dell Experience*** may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID:
Dell, Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate Dell
representative; *** has been in touch with the customer regarding her Dell Inspiron Series notebook computer purchased from Amazon. *** has explained to the customer the system hardware warranty expired 01/27/2016. He went on to share that the warranty type that had been on the system, still would not have covered a cracked Liquid Crystal Display (LCD) even if the warranty was still valid. *** has let the customer know Dell’s Out-Of-Warranty team can assist her but for a fee. At this time, the customer has rejected this assistance. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Advanced Resolution Group Incident ID# *** Dell
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate Dell
representative; *** has authorized a new system exchange to replace the customer’s computer that had been having technical problems. The customer has since received the new computer and *** has called and left a voice messages inviting the customer to call them back if she should need any further assistance in this matter. Please have the customer contact our representative directly by email at ***@Dell.com if they should need additional assistance. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has setup a new system exchange for the customer. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has emailed the customer her software key codes. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Complaint: ***
I am rejecting this response because: number I did not attempt to purchase the laptops on Black FridayNumber 2, according o the terms of the transaction, I HAD MINUTES to complete the transaction for the items in my virtual cart, I WAS GIVEN LESS than minutes to complete this transaction before I received message that all items were sold outI have SEVERAL screenshots to prove the time entered the website, to the time I revived the error message that my items were goneIf the business wishes to see these files, I will GLADLY provide themI will escalate this matter as far as I am able to, and that includes sending this complaint file, the emails and phone calls from the representatives who I could scarcely understand due to their heavy accents, to Mr*** *** vice chairman, operations and president of client solutions, whom is quite reachable.
Regards,
*** ***
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, ***, contacted the customer and the customer was given the option to return a refurbished system he purchasedThe customer choose to keep the system with the understanding it was out of warrantyThe customer received a part that he felt would repair the system but was unable to install himselfThe customer went locally to have the service completed without speaking to the resolver beforeThe customer has confirmed the part has resolved the problem but is requesting for Dell to reimburse for the local technicianThe representative respectfully denied the request that we do not reimburse for third party supportPlease have the customer contact the representative by email at ***@Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative has made multiple attempts to contact the customer regarding the issues described in her correspondence; however, the customer has not respondedWe regret
the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experienceOur representative remains available and may be contacted directly via email at ***@Dell.com. Sincerely, Advanced Resolution GroupIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because dell has already tried to work on the computor times like I said in feb the tech troubled shot the system and determined it was a problem with the display driver and would not have a fix for it untill july witch I waited till after july then they said it was a soft ware problem and all they wanted to do was charge me $dollars to even look at it witch I refusedi would prefere to have somebody from the us to help me solve this not indiathis is the same bs the tech`s have said to me the last times I have talked to them
Regards
*** *** ware problem
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, however, my intial complaint was just brushed aside. I did purchase two new Dell desktops, but again, my original complaint that their advertised special was out of stock in the first minute it went public, was brushed off. The only feedback they gave was that they ran out of stock. I don't really like the outcome of this complaint but I'm not sure what my options are at this time
Regards,
*** ***
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, ***
has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has dispatched a replacement hard disk drive for the customer. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@DellTeam.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Mr*** expressed dissatisfaction with Dell service and support and wants his computer replaced Since the date of the follow up submission, Dell representatives have offered assistance to repair the computer per the terms of Dell’s Limited Hardware Warranty Mr*** indicated he only wants a replacement computer or a refund These requests have been denied Should he reconsider, we ask that he contact one of our representatives for any further assistance he may need regarding this matter Alternatively, Mr*** may contact Dell via email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support. Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative, ***, verified a credit has been applied to the original form of payment and offered Mr*** a coupon, which was acceptedThe coupon has been sent
to M***, however; he has not responded to subsequent contact attemptsWe regret any dissatisfaction he may have experienced and *** may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell Inc
Dear Revdex.com, Our records indicate that the Dell representative has been attempting to reach the customer over several daysThe customer took the system out of the country which does make supporting the system challengingThe customer should consider doing an international tag transfer but will need to troubleshoot with the representative to determine a final resolutionWe ask that the customer follow up to the representative by emailing ***@Dell.com Sincerely Advanced Resolution Group Incident *** Dell Inc
Complaint: ***
I am rejecting this response because:Dell must follow rulesIf you tell customers they will receive a free LG 32" LED Television with the purchase of a specific laptop that I ordered through a Dell Sales Rep, you must send me a television with the laptopIf not you are breaking the lawThat is considered advertising to sell your Dell computers to meet your quota and I want to now hear from your CEO Michael DellI want to talk with him on the phone, or have him send me a letterThis will keep him and others from paying fines for advertisingI do want to help you at this point from getting into any trouble.Have CEO or his secretary send me a letter with an appointment to talk with him to:more games!
Regards,*** ***
Complaint: ***
I am rejecting this response because:It's ironic:Dell tells me that they cannot intervene because I purchased the computer from a merchant, and not directly from Dell Inc Then, on the other hand, they tell me to go and purchase a battery from another merchant because they don't carry it anymore If there was any lesson learned from my experience, and from Dell's own words, it's that I SHOULD NOT make a purchase from a third party, but rather buy directly from the manufacturer Dell is speaking hypocritically when they tell me to go and purchase a battery elsewhere, even though I refuse based on my experience with buying elsewhere under Dell's suggestions It makes absolutely no logical sense So, here we go again As of recent update, I did go ahead and purchase a new Dell battery from a different merchant who offers it I am losing money without being able to have a working computer (for job purposes), and was in a position where I had to make a move Well, I put the battery in and guess what: it was intermittently charging; it was charging at first, but then after continued usage, it once again states "plugged in, not charging" Dell told me it was the battery and I paid $for a new battery, only to find out the computer is still not functioning properly I've had a few days to calm down, but I am so angry that it is making me boil just writing this email Dell owes me for a computer, and now a battery due to improper diagnosis or whatever they want to call it I have decided to seek out an attorney, and if the cost is too high, then I may plan to represent myself in this case I'm going to look into a class action lawsuit and see what options lie ahead I was determined before this occurence, but now the progression of things has just encouraged a determination where I will not let them get away with this
Regards,
*** ***
Dell representative, James, is continuing to work with the customer to achieve an amicable resolution for their concernsDepot service has been issued; once completed, our representative will follto confirm product functionalityShould the customer have any additional concerns regarding this case, they can reach out to our representative directly by e-mail at ***
Complaint: ***
I am rejecting this response because:The computer is a lemon and not only I doesn’t work right now I can’t even get it to turn on great customer service and the way your company treats customer we after there is a problem is unacceptable and a real disregard for customer service.
Regards,
Rosario D***
Complaint: ***
I am rejecting this response because: I mentioned both the initial time I was on the phone with the technician in December that there were both hardware and software problemsThere is a problem with the screen in regards to the touch screen, the volume buttons do not work, the audio jack works sometimes while other times it does not, and also the computer crashes randomly (possibly a hard-drive issue)As far as the trouble shooting, the technician wanted me to be in front of the computer and I mentioned to him several times that I was driving and not able to access the computer as I was both driving and that it was not in my possession at the timeWhen he asked when I would be available, I gave him days and times only to tell me that Dell support service was not available during those hoursI also asked what purpose would be served by needing to do a diagnostic, since that had already done in December with no avail as the technician was unable to resolve any of the issues and was ultimately unable to connect back in remotely with the laptopI also mentioned that the duration of that phone call and attempt lasted over an hour and that the overall call was very lengthyDell seems to be picking pieces of the complaint that best suits them while ignoring other complaints that they should be responsible forWhen asked what item #801-0417 was for Dell, I did not receive a responseAgain, I find it to be negligent of any business to wait so long to contact a customer and then apparently to blow them off time and time again so that they may contact them back at their leisureIt seems as though their theory is if they wait long enough that the customer with either give up or play a waiting game until the warranty has expiredWhile I had hoped that this issue would have been resolved in December, we are now beyond mid January and have not made any progress in the problem being addressed or solvedI have attached a copy of the online invoice showing item #801-(yr ltd warranty), I would assume that this would cover the issues regarding the screen, volume buttons and the potential hard-drive problems
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms* ***Our representative recently contacted Ms*** regarding her concerns and worked with the order verification department to resolve this matterPlease note,
the credits for order numbers *** and *** have been posted to the original form of paymentOur representative also followwith Ms*** to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case
Sincerely,
Executive Support Team
Incident ID: ***
Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Per the terms and conditions of the sale, our representative, ***, respectfully denied Mr***’ request
***
As a one-time goodwill gesture, a discount was provided on a replacement order and Mr*** confirms receipt of the systemWe regret any dissatisfaction Mr*** may have experienced and appreciate the feedback provided regarding his Dell Experience*** may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID:
Dell, Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate Dell
representative; *** has been in touch with the customer regarding her Dell Inspiron Series notebook computer purchased from Amazon. *** has explained to the customer the system hardware warranty expired 01/27/2016. He went on to share that the warranty type that had been on the system, still would not have covered a cracked Liquid Crystal Display (LCD) even if the warranty was still valid. *** has let the customer know Dell’s Out-Of-Warranty team can assist her but for a fee. At this time, the customer has rejected this assistance. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Advanced Resolution Group Incident ID# *** Dell
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate Dell
representative; *** has authorized a new system exchange to replace the customer’s computer that had been having technical problems. The customer has since received the new computer and *** has called and left a voice messages inviting the customer to call them back if she should need any further assistance in this matter. Please have the customer contact our representative directly by email at ***@Dell.com if they should need additional assistance. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has setup a new system exchange for the customer. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has emailed the customer her software key codes. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Complaint: ***
I am rejecting this response because: number I did not attempt to purchase the laptops on Black FridayNumber 2, according o the terms of the transaction, I HAD MINUTES to complete the transaction for the items in my virtual cart, I WAS GIVEN LESS than minutes to complete this transaction before I received message that all items were sold outI have SEVERAL screenshots to prove the time entered the website, to the time I revived the error message that my items were goneIf the business wishes to see these files, I will GLADLY provide themI will escalate this matter as far as I am able to, and that includes sending this complaint file, the emails and phone calls from the representatives who I could scarcely understand due to their heavy accents, to Mr*** *** vice chairman, operations and president of client solutions, whom is quite reachable.
Regards,
*** ***
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, ***, contacted the customer and the customer was given the option to return a refurbished system he purchasedThe customer choose to keep the system with the understanding it was out of warrantyThe customer received a part that he felt would repair the system but was unable to install himselfThe customer went locally to have the service completed without speaking to the resolver beforeThe customer has confirmed the part has resolved the problem but is requesting for Dell to reimburse for the local technicianThe representative respectfully denied the request that we do not reimburse for third party supportPlease have the customer contact the representative by email at ***@Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident *** Dell Inc