Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative, ***, contacted Mr*** and dispatched a replacement monitorMr*** has confirmed the replacement has been received and our records indicate
the original monitor has been returnedWe regret the dissatisfaction Mr*** may have experienced and appreciate the feedback provided regarding his Dell experience*** remains available and may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has confirmed with the customer that his gift cards have been consolidated. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Dear RevDex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction she may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer to provide assistance and a refund for $has posted to the customer’s Dell account She should see this reflected on her next credit card billing statement We ask that the customer contact our representative at *** for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThe customer disputed the original charge with the credit cardDue to the dispute the credit was delayed at this time we have confirmed that the credit was appliedWe ask that the customer follow up with his dispute representative at the bank for further informationSincerely, Advanced Resolution Group FID # *** Dell
Complaint: ***
I am rejecting this response because:
Regards to whomever this unidentified person I am talking to is, I did receive a response through another email and shall now copy the email and my response to this complaint,"Dear ***,Thank you for your email. Please accept my sincere apologies for any disappointment you may have experienced during your transactions with us. I regret to inform you that we would be unable to honor your request for refund as the system is more than days from the date of invoice. We are willing to honor Dells warranty and troubleshoot and get the issues fixed. Please do get in touch with us if you are willing to accept the resolution offered." To which I responded and am still awaiting a response, "to *** "Please do get in touch with us if you are willing to accept the resolution offered."What is your intent with this statement? To not get in touch with you if I don't accept the resolution?"We are willing to honor Dells warranty and troubleshoot and get the issues fixed."I will respond and I am still waiting for a reasonable resolution to be offered. I have worked for over two months to resolve the problem with Dell warranty and the contracted on site service vendor with no end to your failure to fix the computerMy computer is not functioning as it should be, or in other words, as it was when shipped newDell and it's vendors have failed and violated the premium service contract I was sold by Dell.Warranty has already deemed these attempted repairs as a "qualified Incident" and sent an onsite service tech. This vendor is already engaged in this repair process.Service Description Dell Premium Support:"Once a vendor is engaged, Dell will monitor the problem resolution process and obtain status and resolution plans from the vendor until the vendor resolves the problem by either providing a resolution, steps towards a resolution, workaround, configuration changes, or escalation of a bug reportUpon the Customer’s request, Dell will initiate management escalation procedures within Dell and/or the vendor organization" Your own managing employee has stated that this is not the process being applied by them in violation of our service contract.This is ***, ***'s supervisor.We can’t send oniste to do the troubleshooting at your house, they only go an replace parts"Offering a resolution to work with the warranty department that has been failing me for over two months is not a resolution I can accept You can but have not even offered what is available to you, an exchange..." exhibit a: other service response options,that 1)"dell may provide whole unit exchanges rather than the exchange of individual parts" under parts only serviceand 2)"dell may ship a replacement product to the customer's location to support a Qualified Incident" under advanced exchange service."Please respond to all my concerns contained herein.I am requesting a return merchandise authorization and a refund."
1) Anybody reading my concerns and your response can plainly see I wasn't really offered a resolution, but merely a 4th attempt with the same department that has failed on previous repairs over the coarse of over days and 70+ emailsNot only was the issue not repaired, but damage was done to the unit every time, damage that warranty is refusing to repair, unless I agree to talk to somebody on the phone I will not answer your calls as I have no way of preserving them for future use I have requested on multiple times that all correspondence be kept to emails.2) please list for the record, what parts have been replaced, and the related diagnostics before the parts were deemed necessary to be replaced.3) Has this malfunction already been deemed a "qualified incident?"4) please list the company you contracted to do the repairs for the qualified incidents5) please list the resolution the company named in line has offered to repair the damage caused by their on-site technician.6) please list all available options to get this resolved.7) please accept my request for a refund at this time8)please acknowledge that I have also requested arbitration no less than three times (as the premium service contract allows) with no response from dell9) if my request for refund is denied, I request arbitration to be initiated by Dell Marketing L.P.***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI still wish to make it known that Dell's Customer Service being outsourced to another country causes huge misunderstandings and misinterpretation between the customer and business, therefore losing time and productivity on both sidesI rate this company a C in the area of customer service because I know I will eventually be able to get the help I need, but have to spend a lot of extra time explaining myself whereas representatives in my own country do not have that problemI hope Dell allows for local customer service reps in the future if a communication barrier is to arise
Regards,
*** ***
Complaint: ***
I am rejecting this response because: The trackpad on the laptop still has issuesI emailed the original resolution's team member the video of the problem and told him what was going onHe still hasn't responded and that was two days ago.The laptop has a stuttering and jumping trackpad/cursor problem where if I am using two finger scrolling to read something or scroll on a webpage the cursor will jump around and the scrolling will stutter making it difficult to use when browsing the webThere is also noticeable coil whine that my old laptop (before being messed up from Dell repairs) did not have. In addition, the resolutions team member said the laptop was an unused/unopened and returned laptop to Dell from a customer, however upon further investigation I see that wasn't the case as there are signs of use on the edges of the laptop and the laptop was marked as a refurbishedI know according to federal law stores cannot sell used items as "new" but this was a refurb and most likely was returned to Dell by a customer who experienced a defect with he laptop and returned itFrom there, Dell "repairs" the laptop and sells it as a refurb which is what I got. This is very frustrating as the laptop not come in the condition it was promised.Like I said in my original post it seems that all these refurbs Dell sells and send out still have underlying problems that were not fixed and they hope that the end user being an "average joe" would not care or notice muchIn my case the trackpad is one of the most important things on a portable ultrabook and if it has a problem with two finger scrolling which I use a lot to read documents then this is a big issueAnd who knows there are probably more issues with this laptop that haven't surfaced yet
Regards,
*** ***
Complaint: ***
I am rejecting this response because:The first time I contacted Dell regarding this I was informed that my price match has been accepted and I would be receiving a call within days to complete the orderIt took almost weeks, more times I needed to contact Dell to find the status and a Revdex.com complaint for Dell to actually take interest in my purchase and contact me and inform me that my price match request was actually deniedAs for the gift card, I do not have the order number because this was a GIFT from someone that was acquired via promotion after purchasing a TV from Dell and I do not have access to that informationI will retract the complaint when they honor my gift card and I will disregard the price match
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a full refund We regret any dissatisfaction he may have experienced and appreciate the feedback provided Since the
date of the submission, a Dell representative contacted the customer to discuss his concerns and provide assistance The representative determined that there was a chargeback from the customer’s credit card issuing bank and Dell does not have the customer’s funds Our representative requested that the customer contact his bank for the refund The customer may contact our representative at ***@Dell.com for any further assistance he may need regarding this matter. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Revdex.com Complaint
ID*
***
Dear RevDex.com,
I am writing on behalf of
Dell Incin response to the complaint filed with your office by the customer, ***
***. Thank you for providing a
copy of the customer’s submission
We certainly do apologize if
the customer was having difficulties submitting the online form to request a
pre-paid shipping label, in order to ship his antiquated equipment to Dell for
recycling.
Our records indicate the Dell
representative; *** has made a number of attempts by phone and email to
reach the customer to offer assistance. On
October 22, Mr*** responded to one of ***’ s emails, informing
the best way to reach him would be by email.
Therefore, *** responded in like, asking the customer to provide
him with the product type and the name of the manufacturer in order to submit
the online form for the customer. We
never heard back from Mr***. It
is quite possible the customer has since been successful in submitting his
online request once the form was completed in its entirety. However, please have the customer contact our
representative directly by email at ***@Dell.com
if they should still need further assistance in this matter.
Sincerely,
Executive Support Team
Incident ID# ***
Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceThe representative *** contacted the customer assisted in getting a return processedThe representative confirmed that the credit has posted back to the original mode of paymentPlease have the customer contact the representative by email at ***@Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer replaced We regret any dissatisfaction he may have experienced and appreciate the feedback provided As
Dell is a global company, our representatives are located in different geographical locations and we do not have a policy in place under which the customer can be provided representative contact from a specific location Since the date of the submission, a Dell representative contacted the customer to provide assistance The customer requested a system exchange which was denied however a service dispatch has since been processed to have a technician replace the wireless card to resolve the connectivity issue Our representative attempted to follow up with the customer however to date, there has been no response to the follow up contact attempts We remain available to assist the customer under the terms and conditions of Dell’s Limited Hardware Warranty and ask that he contact our representative at ***@Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThe customer received fee based software support due to the customer did not have a current hardware warrantyAs Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterShould the customer need future assistance, we ask that they contact Dell via email or chat by visiting *** or for online assistance at ***Sincerely, Advanced Resolution Group FID # *** Dell
Dear Revdex.com, The customer is aware that an onsite repair has already been authorizedOur records reflect that the customer has delayed service until Jan 4/Please have the customer contact the representative by email at ***@Dell.com with any additional concerns regarding this matterSincerely Advanced Resolution Group Incident *** Dell Inc
Today’s Date: 08/18/2015 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceWe
thank the customer for their time and patience during this processThe customer may also contact the representative at *** . Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:I did not resell anything, I am not a reseller of any of these TV'sI USED ALL OF THESE TV'S FOR PERSONAL OR BUSINESS USE use so the fact the Dell representative keeps saying anything about terms and conditions and not giving the gift cards to resellers makes NO SENSE when it comes to these purchasesNONE of these items were resold, I should be awarded these gift cards because I did not break any of the terms and conditions whatsoever
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with a Dell order and wants a refund We regret any dissatisfaction she may have experienced and appreciate the feedback provided Since the date of the
submission, a Dell representative contacted the customer to provide assistance A refund for $has been posted to the customer’s account and she should see this reflected on her next monthly billing statement Our representative attempted to follow up to confirm receipt of the refund however to date, the customer has not responded to our representative’s follow up contact attempts Should the customer still need assistance, we ask that she contact our representative at ***@Dell.com for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, Our records indicate that Dell representative *** has followed up with the customerThe representative has authorized a return and provides a return labelThe representative will follow up with the customer once the credit has postedThe representative can be reached by emailing ***_***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has expedited the customer’s TV order and it was delivered to them on 8/10/2016. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative informed him that the promotion for the SLR camera had expiredOur representative
also informed him of the terms and conditions of sale
***
In the interest of customer satisfaction, our representative offered a discount on a new SLR camera order; however, Mr*** elected not to accept out offer of assistancePlease note that our marketing vehicles include messaging that promotional offerings are subject to change and may be limited to quantities on handHis request for promotional price was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative, ***, contacted Mr*** and dispatched a replacement monitorMr*** has confirmed the replacement has been received and our records indicate
the original monitor has been returnedWe regret the dissatisfaction Mr*** may have experienced and appreciate the feedback provided regarding his Dell experience*** remains available and may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has confirmed with the customer that his gift cards have been consolidated. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Dear RevDex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction she may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer to provide assistance and a refund for $has posted to the customer’s Dell account She should see this reflected on her next credit card billing statement We ask that the customer contact our representative at *** for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThe customer disputed the original charge with the credit cardDue to the dispute the credit was delayed at this time we have confirmed that the credit was appliedWe ask that the customer follow up with his dispute representative at the bank for further informationSincerely, Advanced Resolution Group FID # *** Dell
Complaint: ***
I am rejecting this response because:
Regards to whomever this unidentified person I am talking to is, I did receive a response through another email and shall now copy the email and my response to this complaint,"Dear ***,Thank you for your email. Please accept my sincere apologies for any disappointment you may have experienced during your transactions with us. I regret to inform you that we would be unable to honor your request for refund as the system is more than days from the date of invoice. We are willing to honor Dells warranty and troubleshoot and get the issues fixed. Please do get in touch with us if you are willing to accept the resolution offered." To which I responded and am still awaiting a response, "to *** "Please do get in touch with us if you are willing to accept the resolution offered."What is your intent with this statement? To not get in touch with you if I don't accept the resolution?"We are willing to honor Dells warranty and troubleshoot and get the issues fixed."I will respond and I am still waiting for a reasonable resolution to be offered. I have worked for over two months to resolve the problem with Dell warranty and the contracted on site service vendor with no end to your failure to fix the computerMy computer is not functioning as it should be, or in other words, as it was when shipped newDell and it's vendors have failed and violated the premium service contract I was sold by Dell.Warranty has already deemed these attempted repairs as a "qualified Incident" and sent an onsite service tech. This vendor is already engaged in this repair process.Service Description Dell Premium Support:"Once a vendor is engaged, Dell will monitor the problem resolution process and obtain status and resolution plans from the vendor until the vendor resolves the problem by either providing a resolution, steps towards a resolution, workaround, configuration changes, or escalation of a bug reportUpon the Customer’s request, Dell will initiate management escalation procedures within Dell and/or the vendor organization" Your own managing employee has stated that this is not the process being applied by them in violation of our service contract.This is ***, ***'s supervisor.We can’t send oniste to do the troubleshooting at your house, they only go an replace parts"Offering a resolution to work with the warranty department that has been failing me for over two months is not a resolution I can accept You can but have not even offered what is available to you, an exchange..." exhibit a: other service response options,that 1)"dell may provide whole unit exchanges rather than the exchange of individual parts" under parts only serviceand 2)"dell may ship a replacement product to the customer's location to support a Qualified Incident" under advanced exchange service."Please respond to all my concerns contained herein.I am requesting a return merchandise authorization and a refund."
1) Anybody reading my concerns and your response can plainly see I wasn't really offered a resolution, but merely a 4th attempt with the same department that has failed on previous repairs over the coarse of over days and 70+ emailsNot only was the issue not repaired, but damage was done to the unit every time, damage that warranty is refusing to repair, unless I agree to talk to somebody on the phone I will not answer your calls as I have no way of preserving them for future use I have requested on multiple times that all correspondence be kept to emails.2) please list for the record, what parts have been replaced, and the related diagnostics before the parts were deemed necessary to be replaced.3) Has this malfunction already been deemed a "qualified incident?"4) please list the company you contracted to do the repairs for the qualified incidents5) please list the resolution the company named in line has offered to repair the damage caused by their on-site technician.6) please list all available options to get this resolved.7) please accept my request for a refund at this time8)please acknowledge that I have also requested arbitration no less than three times (as the premium service contract allows) with no response from dell9) if my request for refund is denied, I request arbitration to be initiated by Dell Marketing L.P.***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI still wish to make it known that Dell's Customer Service being outsourced to another country causes huge misunderstandings and misinterpretation between the customer and business, therefore losing time and productivity on both sidesI rate this company a C in the area of customer service because I know I will eventually be able to get the help I need, but have to spend a lot of extra time explaining myself whereas representatives in my own country do not have that problemI hope Dell allows for local customer service reps in the future if a communication barrier is to arise
Regards,
*** ***
Complaint: ***
I am rejecting this response because: The trackpad on the laptop still has issuesI emailed the original resolution's team member the video of the problem and told him what was going onHe still hasn't responded and that was two days ago.The laptop has a stuttering and jumping trackpad/cursor problem where if I am using two finger scrolling to read something or scroll on a webpage the cursor will jump around and the scrolling will stutter making it difficult to use when browsing the webThere is also noticeable coil whine that my old laptop (before being messed up from Dell repairs) did not have. In addition, the resolutions team member said the laptop was an unused/unopened and returned laptop to Dell from a customer, however upon further investigation I see that wasn't the case as there are signs of use on the edges of the laptop and the laptop was marked as a refurbishedI know according to federal law stores cannot sell used items as "new" but this was a refurb and most likely was returned to Dell by a customer who experienced a defect with he laptop and returned itFrom there, Dell "repairs" the laptop and sells it as a refurb which is what I got. This is very frustrating as the laptop not come in the condition it was promised.Like I said in my original post it seems that all these refurbs Dell sells and send out still have underlying problems that were not fixed and they hope that the end user being an "average joe" would not care or notice muchIn my case the trackpad is one of the most important things on a portable ultrabook and if it has a problem with two finger scrolling which I use a lot to read documents then this is a big issueAnd who knows there are probably more issues with this laptop that haven't surfaced yet
Regards,
*** ***
Complaint: ***
I am rejecting this response because:The first time I contacted Dell regarding this I was informed that my price match has been accepted and I would be receiving a call within days to complete the orderIt took almost weeks, more times I needed to contact Dell to find the status and a Revdex.com complaint for Dell to actually take interest in my purchase and contact me and inform me that my price match request was actually deniedAs for the gift card, I do not have the order number because this was a GIFT from someone that was acquired via promotion after purchasing a TV from Dell and I do not have access to that informationI will retract the complaint when they honor my gift card and I will disregard the price match
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a full refund We regret any dissatisfaction he may have experienced and appreciate the feedback provided Since the
date of the submission, a Dell representative contacted the customer to discuss his concerns and provide assistance The representative determined that there was a chargeback from the customer’s credit card issuing bank and Dell does not have the customer’s funds Our representative requested that the customer contact his bank for the refund The customer may contact our representative at ***@Dell.com for any further assistance he may need regarding this matter. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Revdex.com Complaint
ID*
***
Dear RevDex.com,
I am writing on behalf of
Dell Incin response to the complaint filed with your office by the customer, ***
***. Thank you for providing a
copy of the customer’s submission
We certainly do apologize if
the customer was having difficulties submitting the online form to request a
pre-paid shipping label, in order to ship his antiquated equipment to Dell for
recycling.
Our records indicate the Dell
representative; *** has made a number of attempts by phone and email to
reach the customer to offer assistance. On
October 22, Mr*** responded to one of ***’ s emails, informing
the best way to reach him would be by email.
Therefore, *** responded in like, asking the customer to provide
him with the product type and the name of the manufacturer in order to submit
the online form for the customer. We
never heard back from Mr***. It
is quite possible the customer has since been successful in submitting his
online request once the form was completed in its entirety. However, please have the customer contact our
representative directly by email at ***@Dell.com
if they should still need further assistance in this matter.
Sincerely,
Executive Support Team
Incident ID# ***
Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceThe representative *** contacted the customer assisted in getting a return processedThe representative confirmed that the credit has posted back to the original mode of paymentPlease have the customer contact the representative by email at ***@Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer replaced We regret any dissatisfaction he may have experienced and appreciate the feedback provided As
Dell is a global company, our representatives are located in different geographical locations and we do not have a policy in place under which the customer can be provided representative contact from a specific location Since the date of the submission, a Dell representative contacted the customer to provide assistance The customer requested a system exchange which was denied however a service dispatch has since been processed to have a technician replace the wireless card to resolve the connectivity issue Our representative attempted to follow up with the customer however to date, there has been no response to the follow up contact attempts We remain available to assist the customer under the terms and conditions of Dell’s Limited Hardware Warranty and ask that he contact our representative at ***@Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThe customer received fee based software support due to the customer did not have a current hardware warrantyAs Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterShould the customer need future assistance, we ask that they contact Dell via email or chat by visiting *** or for online assistance at ***Sincerely, Advanced Resolution Group FID # *** Dell
Dear Revdex.com, The customer is aware that an onsite repair has already been authorizedOur records reflect that the customer has delayed service until Jan 4/Please have the customer contact the representative by email at ***@Dell.com with any additional concerns regarding this matterSincerely Advanced Resolution Group Incident *** Dell Inc
Today’s Date: 08/18/2015 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceWe
thank the customer for their time and patience during this processThe customer may also contact the representative at *** . Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:I did not resell anything, I am not a reseller of any of these TV'sI USED ALL OF THESE TV'S FOR PERSONAL OR BUSINESS USE use so the fact the Dell representative keeps saying anything about terms and conditions and not giving the gift cards to resellers makes NO SENSE when it comes to these purchasesNONE of these items were resold, I should be awarded these gift cards because I did not break any of the terms and conditions whatsoever
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with a Dell order and wants a refund We regret any dissatisfaction she may have experienced and appreciate the feedback provided Since the date of the
submission, a Dell representative contacted the customer to provide assistance A refund for $has been posted to the customer’s account and she should see this reflected on her next monthly billing statement Our representative attempted to follow up to confirm receipt of the refund however to date, the customer has not responded to our representative’s follow up contact attempts Should the customer still need assistance, we ask that she contact our representative at ***@Dell.com for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, Our records indicate that Dell representative *** has followed up with the customerThe representative has authorized a return and provides a return labelThe representative will follow up with the customer once the credit has postedThe representative can be reached by emailing ***_***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has expedited the customer’s TV order and it was delivered to them on 8/10/2016. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative informed him that the promotion for the SLR camera had expiredOur representative
also informed him of the terms and conditions of sale
***
In the interest of customer satisfaction, our representative offered a discount on a new SLR camera order; however, Mr*** elected not to accept out offer of assistancePlease note that our marketing vehicles include messaging that promotional offerings are subject to change and may be limited to quantities on handHis request for promotional price was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.Sincerely,
Executive Support TeamIncident ID: ***Dell Inc