Travel Express International

Please accept our sincerest apologies for any trouble or inconvenience we have caused youThus, please be advised that a check refund is now being processed and will be sent to you within the next 2-business days for the remaining refund on your orderThe check will be sent to your billing address at [redacted] N [redacted] ST # [redacted] , TX We will let you know of any updates that we may haveKindly let us know if you have other questions by calling our Customer Service Team at 1- [redacted] Again, we apologize for the inconvenience

Please accept our sincerest apologies for any trouble or inconvenience we have caused youOur Policy, " We accept returns within calendar days of receiptAs long as you return the product within this time period, and without any damage or missing components, you will be eligible for a refund on your returnThe following items may not be eligible for return: Parts that have been installed, welded, modified, cut, molded, mounted, etcIf you need to verify whether or not your item can be returned, please call our Returns Desk at [redacted] option number and we'll be happy to assist youIf we receive an item that is not eligible for refund, we will contact you to discuss the disposition of your returnIneligible items will only be held for a limited time after our initial contact attemptPlease note that the warehouse may dispose of the ineligible items after this time unless arrangements have been made to have the item returned to youJC Whitney does not cover miscellaneous expenses including labor costs for removal and installation of a defective part, materials, lost time or wages, towing, lift, dock or storage feesJC Whitney shall not be liable for any incidental or consequential damages including without limitation, indirect or special damages as a result of product defects." Thus, RMA# [redacted] has been issued to you so you can return the part(Part# [redacted] -Mat) to us however, upon our receipt, it has pet hair all over it and not in a resalable conditionWe then contacted you to inform you that your refund has been denied due to the condition of the part and requested to provide for a shipping label so we can return the part back to you however we did not receive anyNonetheless, as a sign of goodwill, a $refund has been issued to you on 2/29/with Refund Transaction ID# [redacted] as compensationWhile a refund of $was also issued to you on 2/29/with Refund Transaction ID# [redacted] for Part# [redacted] Please check with your bank/credit card company and give them the transaction ID# as reference for the creditThey should be able to trace the refund using the reference number and the dateKindly let us know if you have other questions by calling our Customer Service Team at 1-866- [redacted] Again, we apologize for the inconvenience

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Frank [redacted]

Please accept our sincerest apologies for any trouble or inconvenience we have caused youThus, another replacement is now being processed through Order ID# [redacted] and tracking/delivery information will be sent within the next days through your e-mail address, T[redacted] @me.comWhile may we request you to return the first replacement (Order # [redacted] ) through the FedEx shipping label -provided, with [redacted] Kindly use the label immediately to avoid expirationLet us know if you have other questions by calling our Customer Service Team at 1-866-529-Again, we apologize for the inconvenience

Please accept our sincerest apologies for any trouble or inconvenience we have caused youHowever, our warehouse confirmed that the Roof Rack is not included in the partWe apologize for the confusion and mistakeNonetheless, to resolve this, we have issued you RMA# [redacted] along with a Pre-paid Shipping Label ( [redacted] ) sent at your e-mail address, [redacted] @yahoo.com, so you can return the part to us for a full refundMay we request you to use the label immediately to avoid expirationRefund will then be issued once the part has been received and inspectedCredit should normally take 4-days to appear back on your account.Thus, rest assured that we are fixing the listing in our site and actions are being taken to avoid future incidents as such Please let us know if you have other questions by calling our Customer Service Team at 1- [redacted] Again, we apologize for the inconvenience

Please accept our sincerest apologies for any trouble or inconvenience we have caused youOur record shows that you have been issued a full refund of $on 10/18/through your [redacted] account for your order (ID# [redacted] )Kindly let us know if you have other questions by calling our Customer Service Team at 1-866- [redacted] Again, we apologize for the inconvenience

Complaint: [redacted] I am rejecting this response because: business has made absolutely zero effort to resolve issue Company only offers same discount that's offered to all customers daily I purchased the item in good faith, the business said it was out of stock, I asked for my order to be maintained until it came in--order was totally canceled and price increased over $I even asked for a partial credit--but, business refuses good customer relations Zero customer satisfaction!!! Sincerely, [redacted]

Please accept our sincerest apologies for any trouble or inconvenience we have caused youOur record shows that confirmed with our warehouse and [redacted] that your order was completely delivered through [redacted] tracking#s [redacted] on Fri 5/06/1:pm and [redacted] on Fri 5/06/9:am We are sorry for the delay in shipping the parts to youThus, a refund of $has been issued to your account on 5/10/with Refund Transaction ID# [redacted] for the Shipping chargeWhile as a sign of goodwill, we are offering you a 10% discount on your next orderWe have noted it on your previous Order# [redacted] Please request our Sales agent to refer to this orderKindly let us know if you have other questions by calling our Customer Service Team at 1-866- [redacted] Again, we apologize for the inconvenience

Complaint: [redacted] I am rejecting this response because: Once again J.CWhitney is not acknowledging what the real problem is with my shipment and subsequent return of items I orderedLet's try this againAfter ordering my parts online and paying with my debit card I noticed on my bank statement that the amount had been debited and then credited back to my accountI did not understand why this would be, so I called 'customer service' to inquire as to whyI was told that my bank probably refused payment and that my order did not existI assumed a mistake had been made in the ordering process and took JCWhitney 'customer service' people at their word that the order did not existAt this point I ordered my parts from another companyA few days later I noticed my bank account was being debited individually for the parts I ordered from JCWhitneyAgain I called 'customer service' and it was only then that I found out how they billed my account in the way they didBilling for each item as it was shipped from different warehouses, instead of the total amount as was debited and then credited back to my account originallyAnd it was only then that I requested a return of the parts being shipped because I would now have two sets of themContinually stating what your policy is concerning reimbursable return shipping charges is, does not excuse what I was told by the J.CWhitney 'customer service' peopleIn fact, if your policy states (in part) "a direct result of an error on our part", which it was, then you owe me $for return shipping costs because it was the negligence of 'customer service' in our initial phone conversation that ultimiatly resulted in the items being returned Sincerely, [redacted]

Please accept our sincerest apologies for any trouble or inconvenience we have caused youOur record shows that confirmed with our warehouse and [redacted] that your order was completely delivered through [redacted] tracking#s [redacted] on Thu 5/04/11:am and [redacted] on Fri 5/05/11: am at the buyer's address, [redacted] Kindly let us know if you have other questions by calling our Customer Service Team at 1-866-***-***Again, we apologize for the inconvenience

Complaint: [redacted] I am rejecting this response because:After all the time wasted on the phone and being misinformed by your staff, you expect me to accept a 10% discount, especially considering the fact that you offer a 10% promo code on your website to all customers I don't think so Sincerely, [redacted]

Please accept our sincerest apologies for any trouble or inconvenience we have caused youOur record shows that confirmed with our warehouse and [redacted] that your order was completely delivered through [redacted] tracking#s [redacted] (Part# [redacted] -Air Suspension Compressor Kit) on Wednesday, 09/21/at 10:A.Mand [redacted] (Part# [redacted] -Air Spring Kit) on Tuesday, 08/16/at 11:A.Mat your location in [redacted] Lane New Milford, CT ***We are sorry for the delay in shipping the part-Compressor to you as it was on back orderKindly let us know if you have other questions by calling our Customer Service Team at 1- [redacted] Again, we apologize for the inconvenience

Please accept our sincerest apologies for any trouble or inconvenience we have caused youOur record shows that you have been issued an RMA# [redacted] and was sent at your e-mail address, ***[redacted] @creativegoalsolutions.org, along with the Return Instruction so you can return the part to us for your Order # [redacted] May we request you to send the part at [redacted] Progress Parkway [redacted] , ILand submit the return tracking# at [redacted] @usautoparts.com with Order ID# [redacted] as referenceOnce we receive the returned part back in our warehouse we will process the refund back to the cardholder’s accountCredit should normally take 4-days to appear back on your accountPlease let us know if you have other questions by calling our Customer Service Team at 1- [redacted] Again, we apologize for the inconvenience

Please accept our sincerest apologies for any trouble or inconvenience we have caused youWe apologize that you have not been able to get any resolution to the problem when you spoke to our Customer Service TeamThus, rest assured that actions are being taken to avoid future incident as suchAs a sign of goodwill and to resolve this, we have issued a full refund for $for Part# [redacted] with Refund Transaction ID# [redacted] and you need not return the part to us anymore, you may keep or dispose itPlease check with your bank/credit card company and give them the transaction ID# as reference for the creditThey should be able to trace the refund using the reference number and the date.While one of our Sales Agents will be contacting you to assist you in placing an order for the correct partKindly let us know if you have other questions by calling our Customer Service Team at 1- [redacted] Again, we apologize for the inconvenience

We sincerely apologize for the inconveniencePlease be advised that we have issued you RMA# [redacted] with Prepaid shipping label ( [redacted] )The Shipping Label with the Return Instruction was sent to your e-mail address, ***.***@yahoo.com, so you can return the part to us at no cost on your endPlease use the label immediately or it will expire(RMA# should be mark outside of the shipping box; Parts must be returned on their original conditions and in their original boxes; All returns must be packaged properly)Refund will be given once parts have been received and inspectedIf label was not received, please feel free to contact our customer service at 1-866- [redacted] .Thank you for your patience and cooperation

Please accept our sincerest apologies for any trouble or inconvenience we have caused youOur Policy, "We accept returns within calendar days of receiptAs long as you return the product within this time period, and without any damage or missing components, you will be eligible for a refund on your return." Thus, our record shows that you placed the order 8/28/and we could've authorized the return if the request has been made upon your receipt of the part; however, it's already way beyond (more than a year) our return policy so it was deniedKindly let us know if you have other questions by calling our Customer Service Team at 1- [redacted] Again, we apologize for the inconvenience

Please accept our sincerest apologies for any trouble or inconvenience we have caused youHowever, be advised that we did not charge you for your order (ID# [redacted] ) and no amount was deducted from your account; the Authorization made on your account was never captured and expiredKindly let us know if you have other questions by calling our Customer Service Team at [redacted] Again, we apologize for the inconvenience

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: The component failed completelyIt was not overheated by any engine problemThat would indicate a catastrophic engine failureIf the internal components have "overheated" it is because faulty construction or manufacturing errorThe car runs fineThere is NO engine problemI have complied with EVERY step of their "Inspection Process." They actually have my part AND my moneyThey can't TAKE my money AND leave me with NOTHINGThat is STEALINGI am not interested in having the company's procedures explained to me for the umpteenth timeI demand either a refund or a replacement itemAs I stated, they are in possession of MY catalytic converter AND the money I paid I PAID them for it Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I reject your apology, until you refund the shipping fee or give me store credit in the amount of the shipping fee.The JC Whitney website falsly advertises "free shipping", in very bold letters The $discount was given on the bumper guard after I complained that it advertised and not given originally.At the time of my second call, nothing was said about having someone sign for the delivery Both phone numbers were given to JC Whitney and they only called one, why not call the second number if you don't get answer from the first? That is why it is there Also, I specifically said to leave it at the shipping address without a signature, and my request was ignored.To resolve the issue, I request store credit so I can actually buy the bumper gaurd Sincerely, Scott [redacted]