Travel Express International

Please accept our sincerest apologies for any trouble or inconvenience we have caused youOur record shows that you have been issued a Full Refund of $on 9/9/through Check with USAP CK#*** and was sent to your mailing address at *** *** ** *** *** ** ***Kindly let us know
if you have other questions by calling our Customer Service Team at 1-***Again, we apologize for the inconvenience

Please accept our sincerest apologies for any trouble or inconvenience we have caused youOur record shows that you have been issued a Full refund of $on 10/31/($91.14) with Refund Transaction ID#*** and on 11/11/($242.10) with Refund Transaction ID#*** for your
returned Order (ID#***)Please check with your bank/credit card company and give them the transaction ID# as reference for the creditThey should be able to trace the refund using the reference number and the date.While Our Policy states, "Return freight charges are not reimbursable unless the return is due to a manufacturer’s defect or a direct result of an error on our part." Thus, our record shows that you placed the order on 10/18/16, authorization for $was made/requested to your account, and an Order Confirmation Mail has been sent immediately to your e-mail address stating that, "Your order has been received and is currently being reviewed for processingIf you purchased via credit or debit card, your card has not been charged yetPlease note that all other payment methods (i.e***, *** ***, *** etc.) are considered instant, and your account was charged when your order was placedCredit card purchases will be billed once your tracking information is availableIf you have a multiple item order, you may see incremental charges on your cardThis is because your order might be divided into multiple shipments, from different warehousesAll of your incremental charges will add up to your total order amountCharges will add up to the total amount of shipped items.You will be notified via email as you are being billed for each shipmentPlease notify us immediately if you do not want your credit/debit card to be billedMost of our items ship within - hours; however there are some exceptions for custom orders and items that are made to order."On 10/19/then, the tracking information for Part#*** became available so we billed you for $and for $on 10/20/for Part#***; e-mails were sent informing you of the charges madeOn 10/21/16, you called us requesting for a cancellation of the order as you don't need it anymore however it's already too late since the parts have been shippedOur Policy, "You may cancel your order at any time prior to receiving an order confirmationHowever, once an order has been confirmed, it is immediately processed for shippingTherefore, no orders can be cancelled after receiving an electronic order acceptance." Kindly let us know if you have other questions by calling our Customer Service Team at 1-***Again, we apologize for the inconvenience

Please accept our sincerest apologies for any trouble or inconvenience we have caused youHowever, the item that you ordered was Out of Stock at the time of your purchaseWe tried to fulfill your order but it was really Out of StockFurther, we don't have an assured ETA for the part and so
we don't want to hold your money for a long time that's why we opted to cancel your orderRest assured though that actions are being taken to avoid future incidents as such.Thus, we have not charged you for the part; the Authorization for the part made on your account was never capturedNevertheless, if you're still interested, we'll let you know the availability and you may re-order the partKindly let us know if you have other questions by calling our Customer Service Team at 1.***Again, we apologize for the inconvenience

Please accept our sincerest apologies for any trouble or inconvenience we have caused youOur Policy, "We must be contacted immediately if you receive missing, damaged or incorrect parts to prevent you from being charged freight on both receipt and returnWe are not responsible for missing,
damaged, or incorrect parts after days, regardless of the party at fault." Nonetheless, please be advised that RMA#*** with *** Shipping Label (***) has been issued and sent to you, along with the Return Instruction, so you can return the part#*** to usThus, refund will then be issued to your account upon our receipt and inspection of the partWhile we are currently checking for an alternative part, per your inquiry, and we'll let you know at the soonest timeKindly let us know if you have other questions by calling our Customer Service Team at 1-***Again, we apologize for the inconvenience

Complaint: ***
I am rejecting this response because: I cancelled the order, because weeks after I complained, it STILL hadn't shipped, with the same run around excuses from customer serviceCompany has no clue what they're doing
Sincerely,
*** ***

Please accept our sincerest apologies for any trouble or inconvenience we have caused youOur Policy, "We accept returns within calendar days of receiptAs long as you return the product within this time period, and without any damage or missing components, you will be eligible for a refund on
your returnThe following items may not be eligible for return: Parts that have been installed, welded, modified, cut, molded, mounted, etc." Thus, we have not received any complaint from you upon your receipt of the item on Wed 12/30/10:am through FedEx tracking#*** at your location in *** *** *** *** * fall river, MA Kindly let us know if you have other questions by calling our Customer Service Team at 1-866-529-Again, we apologize for the inconvenience

Please accept our sincerest apologies for any trouble or inconvenience we have caused youHowever, Our Warranty Policy states, " Under NO circumstances will our liability exceed the amount of the original sale.EACH WARRANTY DOES NOT COVER ANY LABOR COSTS OR INCIDENTAL, INDIRECT, SPECIAL OR
CONSEQUENTIAL DAMAGES SUCH AS, BUT NOT LIMITED TO, PHYSICAL INJURIES OR PROPERTY DAMAGE, LOSS OF TIME, LOSS OF USE OF THE VEHICLE, INCONVENIENCE, AIR FREIGHT CHARGES, RENTAL VEHICLE CHARGES, TOWING CHARGES OR ACCOMMODATIONS RESULTING FROM A DEFECT IN OR FAILURE OF THE PART.Return shipping is the responsibility of the purchaserWe will not reimburse any return shipping charges incurred."While the replacement parts were confirmed as completely delivered through *** tracking#s *** (Part#***) on 1/24/and *** (Part#***) on 1/24/at your location in *** Addison Ln Alpharetta, GA 30005-Further, the $that was initially charged for the shipping cost of the replacement parts had been refunded on 2/7/with Refund Transaction ID#***Please check with your bank/credit card company and give them the transaction ID# as reference for the creditThey should be able to trace the refund using the reference number and the date. Kindly let us know if you have other questions by calling our Customer Service Team at 1-866-***-***Again, we apologize for the inconvenience

Please accept our sincerest apologies for any trouble or inconvenience we have caused youThus, our record shows that when you called on 10/21/16, you were informed that the parts were already in transit to you and you were advised to call us back once you receive them for the return since you requested for a cancellationFurther, upon your order, you were already informed that your order is being processed and the way the amount will be taken from your account; these were made clear on the Order Confirmation sent to you upon your order on 10/18/Again Our Policy, "Return freight charges are not reimbursable unless the return is due to a manufacturer’s defect or a direct result of an error on our part."Kindly let us know if you have other questions by calling our Customer Service Team at 1-***Again, we apologize for the inconvenience

Please accept our sincerest apologies for any trouble or inconvenience we have caused youAs previously noted, "Our Policy states, "Free Ground Shipping**Offer is valid only on qualified itemsCheck the item’s product detail page for eligibility and available shipping optionsHowever, ground shipping is free for most orders and no minimum purchase is requiredLarger items may also be subject to the Truck Freight surcharge described belowTruck freight applies to orders consisting of large parts or items that require special handling due to their shape, weight or packagingOrders with these characteristics are shipped via Truck FreightOrders usually are processed for shipment within - hours from confirmation of your orderDelivery may take up to 10-business days (excluding weekends and holidays), within the continental United States."Nonetheless, as a sign of goodwill and to resolve this case, a refund for $has been issued to your account on 2/22/with Refund Transaction ID#*** for the original shipping costPlease check with your bank/credit card company and give them the transaction ID# as reference for the creditThey should be able to trace the refund using the reference number and the date. Kindly let us know if you have other questions by calling our Customer Service Team at 1-866-***-***Again, we apologize for the inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, however, I ask that this not be closed out yet, and that this remain in a "Close Pending" status until the refund has been issued.  This company is extremely difficult to work with customer service wise, and I am afraid I will have to open yet another case if the refund is not awarded to me.
Sincerely,
[redacted]

Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows and confirmed with our warehouse that the remaining 9 pieces of Wheel Stud have been delivered through [redacted] tracking#[redacted] on Thu 2/25/2016 12:38 pm to your location in [redacted]...

[redacted] Ln Suffolk, VA 23435. Kindly let us know if you have other questions by calling our Customer Service Team at 1-866-5[redacted] Again, we apologize for the inconvenience.Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I was told several times that the warehouse had units to ship it was in stock. They did not want to ship it to me because they posted a different price than charged to me and tried to make me cancel my order by offering me a $20 coupon of which I never received.  They did not act as a responsible merchant. Yes I did receive the second part of the order. But it was like magic it happened almost immediately after I registered the complaint. I will never do business with that company again and will tell everyone I know about my experience. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Once again J.C. Whitney is not acknowledging what the real problem is with my shipment and subsequent return of items I ordered. Let's try this again. After ordering my parts online and paying with my debit card I noticed on my bank statement that the amount had been debited and then credited back to my account. I did not understand why this would be, so I called 'customer service' to inquire as to why. I was told that my bank probably refused payment and that my order did not exist. I assumed a mistake had been made in the ordering process and took J. C. Whitney 'customer service' people at their word that the order did not exist. At this point I ordered my parts from another company. A few days later I noticed my bank account was being debited individually for the parts I ordered from J. C. Whitney. Again I called 'customer service' and it was only then that I found out how they billed my account in the way they did. Billing for each item as it was shipped from different warehouses, instead of the total amount as was debited and then credited back to my account originally. And it was only then that I requested a return of the parts being shipped because I would now have two sets of them. Continually stating what your policy is concerning reimbursable return shipping charges is, does not excuse what I was told by the J.C. Whitney 'customer service' people. In fact, if your policy states (in part) "a direct result of an error on our part", which it was, then you owe me $238.37 for return shipping costs because it was the negligence of 'customer service' in our initial phone conversation that ultimiatly resulted in the items being returned.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: business has made absolutely zero effort to resolve issue.  Company only offers same discount that's offered to all customers daily.  I purchased the item in good faith, the business said it was out of stock, I asked for my order to be maintained until it came in--order was totally canceled and price increased over $100. I even asked for a partial credit--but, business refuses good customer relations.  Zero customer satisfaction!!!
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that you have been issued a Refund of $111.15 on 12/27/16 with Refund Transaction ID#[redacted] for Part#[redacted] (Power Steering Pump+CORE). Please check with your bank/credit card company...

and give them the transaction ID# as reference for the credit. They should be able to trace the refund using the reference number and the date. Kindly let us know if you have other questions by calling our Customer Service Team at 1-[redacted]. Again, we apologize for the inconvenience.

Please accept our sincerest apologies for any trouble or inconvenience we have caused you. However, be advised that we did not charge you for your order (ID#[redacted]) and no amount was deducted from your account; the Authorization made on your account was never captured and expired. Kindly let us...

know if you have other questions by calling our Customer Service Team at [redacted]. Again, we apologize for the inconvenience.

Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Thus, JC Whitney is now a part of [redacted], still a US based company with an address at [redacted]. Nonetheless, we sincerely apologize for the confusion. Rest assured...

that actions are being taken to avoid incidents as such.Our record shows that confirmed with [redacted] and [redacted] that your order was completely delivered through [redacted] tracking#[redacted] on Fri 1/22/2016 2:08 pm and through [redacted] tracking#[redacted] on Sat 1/23/2016 10:51 am to your location in [redacted], ID [redacted]. Kindly let us know if you have other questions by calling our Customer Service Team at 1-[redacted]. Again, we apologize for the inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I appreciate JC Whitney rectifying this situation. I will retract my complaint once the check clears.
Sincerely,
[redacted]