Travel Express International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Please accept our sincerest apologies for any trouble or inconvenience we have caused you. However, our warehouse confirmed that the Roof Rack is not included in the part. We apologize for the confusion and mistake. Nonetheless, to resolve this, we have issued you RMA#[redacted] along with a Pre-paid...

Shipping Label ([redacted]) sent at your e-mail address, [redacted]@yahoo.com, so you can return the part to us for a full refund. May we request you to use the label immediately to avoid expiration. Refund will then be issued once the part has been received and inspected. Credit should normally take 4-7 days to appear back on your account.Thus, rest assured that we are fixing the listing in our site and actions are being taken to avoid future incidents as such.  Please let us know if you have other questions by calling our Customer Service Team at 1-[redacted]. Again, we apologize for the inconvenience.

Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that confirmed with our warehouse and [redacted] that your order was completely delivered through [redacted] tracking#s [redacted] on Fri 5/06/2016 1:34 pm and [redacted] on Fri 5/06/2016 9:28 am....

We are sorry for the delay in shipping the parts to you. Thus, a refund of $47.17 has been issued to your account on 5/10/16 with Refund Transaction ID#[redacted] for the Shipping charge. While as a sign of goodwill, we are offering you a 10% discount on your next order. We have noted it on your previous Order#[redacted]. Please request our Sales agent to refer to this order. Kindly let us know if you have other questions by calling our Customer Service Team at 1-866-[redacted]. Again, we apologize for the inconvenience.

Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that confirmed with our warehouse and UPS that your order was completely delivered through UPS tracking#[redacted] on 6/28/2016 7:06 P.M. We are sorry for the delay in shipping the...

part to you. Thus, as a sign of goodwill, we are offering you a 10% discount on your next order. We have noted it on your previous Order#[redacted]. Please request our Sales agent to refer to this order. Kindly let us know if you have other questions by calling our Customer Service Team at 1-866-529-5530. Again, we apologize for the inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I did receive the remaining studs, but after much hassle. Hopefully future transactions go smoother than this.
Sincerely,
[redacted]

Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that you have been issued a total refund of $162.23 on 6/27/17 with [redacted] Refund Transaction ID#[redacted] ($75.41) for the Mass Air Flow Sensor and [redacted] Refund Transaction...

ID#[redacted] ($86.82) for the Distributor. Kindly check with [redacted] and give them the transaction ID# as reference for the credit. They should be able to trace the refund using the reference number and the date. Please let us know if you have other questions by calling our Customer Service Team at 1-[redacted]. Again, we apologize for the inconvenience.

Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that you have been issued a Refund of $70.67 on 1/11/16 with Refund Transaction ID#AL0CCFD3DA75 for your returned Part#V15685210. Please check with your bank/credit card company and give...

them the transaction ID# as reference for the credit. They should be able to trace the refund using the reference number and the date. Kindly let us know if you have other questions by calling our Customer Service Team at 1-866-529-5530. Again, we apologize for the inconvenience.

Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Thus, please be advised that a check refund is now being processed and will be sent to you within the next 2-7 business days for the remaining refund on your order. The check will be sent to your billing...

address at [redacted] N [redacted] ST # [redacted], TX 75201. We will let you know of any updates that we may have. Kindly let us know if you have other questions by calling our Customer Service Team at 1-[redacted]. Again, we apologize for the inconvenience.

Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Thus, as per our confirmation with the manufacturer, this item(KEECF4212TO33SP) doesn't include the rear window. We apologize for the mistake and confusion this has caused you. Rest assured that actions are...

now being taken to avoid future incidents as such.
However, unfortunately, we can't send you the missing part; further, this item is non-returnable. Nonetheless, to resolve this case, may we offer you a refund of $100.00 as compensation for the inconvenience and missing part. Kindly confirm at [email protected] with Order #25975707 as reference, if you agree to this offer so we can process the refund to your account immediately. Kindly let us know if you have other questions by calling our Customer Service Team at 1-866-529-5530. Again, we apologize for the inconvenience.

We sincerely apologize for the inconvenience. Additional rebate of $15.27 was issued to the buyer's account on 7/5/2016 with refund Trans ID#[redacted] on top of the $5.00 discount previously issued on 6/9/2016 to compensate the missing hardware. Thank you

Please accept our sincerest apologies for any trouble or inconvenience we have caused you. As previously noted, no charge has been made to your account for your order and they were just Authorizations which were never captured and voided the same day. Thus, as a sign of goodwill, we are offering you a 10% discount on your next order. We have noted it on your previous Order#[redacted]. Please request our Sales agent to refer to this order. Kindly let us know if you have other questions by calling our Customer Service Team at [redacted]. Again, we apologize for the inconvenience.

Please accept our sincerest apologies for any trouble or inconvenience we have caused you. As previously noted, Our Policy, "We accept returns within 30 calendar days of receipt. As long as you return the product within this time period, and without any damage or missing components, you will be eligible for a refund on your return. The following items may not be eligible for return: Parts that have been installed, welded, modified, cut, molded, mounted, etc." Kindly let us know if you have other questions by calling our Customer Service Team at 1-866-529-5530. Again, we apologize for the inconvenience.

Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that you have been issued a Full Refund of $76.10 on 01/04/17 with Refund Transaction ID#[redacted] for your Order (ID#[redacted]) that you need not return to us anymore, you may keep or...

dispose it.. Please check with your bank/credit card company and give them the transaction ID# as reference for the credit. They should be able to trace the refund using the reference number and the date. While Our Policy states, " We are not responsible for labor expenses, towing expenses, additional repair expenses or rental car expenses caused by the use of wrong or defective parts during installation." Kindly let us know if you have other questions by calling our Customer Service Team at 1-866-[redacted]. Again, we apologize for the inconvenience.

Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our Policy, " We accept returns within 30 calendar days of receipt. As long as you return the product within this time period, and without any damage or missing components, you will be eligible for a refund on...

your return. The following items may not be eligible for return: Parts that have been installed, welded, modified, cut, molded, mounted, etc. If you need to verify whether or not your item can be returned, please call our Returns Desk at [redacted] option number 4 and we'll be happy to assist you. If we receive an item that is not eligible for refund, we will contact you to discuss the disposition of your return. Ineligible items will only be held for a limited time after our initial contact attempt. Please note that the warehouse may dispose of the ineligible items after this time unless arrangements have been made to have the item returned to you. JC Whitney does not cover miscellaneous expenses including labor costs for removal and installation of a defective part, materials, lost time or wages, towing, lift, dock or storage fees. JC Whitney shall not be liable for any incidental or consequential damages including without limitation, indirect or special damages as a result of product defects." Thus, RMA#[redacted] has been issued to you so you can return the part(Part#[redacted]-Mat) to us however, upon  our receipt, it has pet hair all over it and not in a resalable condition. We then contacted you to inform you that your refund has been denied due to the condition of the part and requested to provide for a shipping label so we can return the part back to you however we did not receive any. Nonetheless, as a sign of goodwill, a $50.00 refund has been issued to you on 2/29/16 with Refund Transaction ID#[redacted] as compensation. While a refund of $68.95 was also issued to you on 2/29/16 with Refund Transaction ID#[redacted] for Part#[redacted]. Please check with your bank/credit card company and give them the transaction ID# as reference for the credit. They should be able to trace the refund using the reference number and the date. Kindly let us know if you have other questions by calling our Customer Service Team at 1-866-[redacted]. Again, we apologize for the inconvenience.

Please accept our sincerest apologies for any trouble or inconvenience we have caused you. However, our warehouse/manufacturer confirmed that upon inspection, the part you returned looks like installed, has scratches, scuffs and one of it has crack; hence, we have returned the part to you and refund...

has been denied. Our Policy, "We accept returns within 30 calendar days of receipt. As long as you return the product within this time period, and without any damage or missing components, you will be eligible for a refund on your return. The following items may not be eligible for return: Parts that have been installed, welded, modified, cut, molded, mounted, etc." Kindly let us know if you have other questions by calling our Customer Service Team at 1-[redacted] Again, we apologize for the inconvenience. Thank you.

Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that confirmed with our warehouse and [redacted] that your order was completely delivered through [redacted] tracking#s [redacted] (Part#[redacted]-Air Suspension Compressor Kit)...

on      Wednesday, 09/21/2016 at 10:47 A.M. and [redacted] (Part#[redacted]-Air Spring Kit) on Tuesday, 08/16/2016 at 11:15 A.M. at your location in 4 [redacted] Lane New Milford, CT [redacted]. We are sorry for the delay in shipping the part-Compressor to you as it was on back order. Kindly let us know if you have other questions by calling our Customer Service Team at 1-[redacted]. Again, we apologize for the inconvenience.

Complaint: [redacted]
I am rejecting this response because: I understand that you have a 30 day return policy. However, we were unaware that the part was incorrect until we tried to install it and it didn't match what we were removing from the truck. We live in Minnesota. The weather is very cold and we tried to install it the first available weather chance. The packing slip stated that what I ordered by description, was what was in the box and without tearing apart my own truck, it is a little difficult to realize that the part is incorrect. However, this is not a matter of the wrong part being ordered or shipped by mistake. This is a matter of your catalog description and your part number being incorrect on line and therefore caused the wrong part to be shipped. It is your responsibility to make sure your product description matches your catalog number and those mistakes should be admitted by the company and not be blamed on the client, like your staff did. I was actually called a liar by one of your customer service people. For a company that prides themselves on customer service, that is a disgrace. And to have another one actually tell me that they are not a "charity service" is another.
Sincerely,
[redacted]

Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Thus, cancellation of orders are not guaranteed as they are being processed electronically and forwarded immediately to the warehouse upon confirmation of the order. Hence, your order was completely delivered...

through FedEx tracking#[redacted] on Fri 7/22/2016 12:04 pm. While [redacted] has been issued and sent to you, so you can return the part to us, return freight charges are not reimbursable unless the return is a direct result of our error. Nonetheless, to resolve this, may we offer you a discounted shipping label to be deducted from your refund; send your confirmation at [redacted]@usautoparts.com with Revdex.com Case #[redacted] as reference so we can provide you with the label immediately. Kindly let us know if you have other questions by calling our Customer Service Team at 1-866-529-5530. Again, we apologize for the inconvenience.

Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that you have been issued a Full Refund of $151.32 on 10/20/17 ($67.95) with Refund Transaction ID#[redacted] and on 10/25/17 ($33.88) with Refund Transaction ID#[redacted], ($49.49) with Refund...

Transaction ID#[redacted] for your returned Order (ID#[redacted]). Please check with your bank/credit card company and give them the transaction ID# as reference for the credit. They should be able to trace the refund using the reference number and the date.Thus, we tried sending you the order however, the deliveries were refused as according to [redacted], no one is available to receive the package; parts were then returned back to us. Kindly let us know if you have other questions by calling our Customer Service Team at 1-866-[redacted]. Again, we apologize for the inconvenience.

Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that you have been issued an RMA#[redacted] and was sent at your e-mail address,  [redacted].[redacted]@creativegoalsolutions.org, along with the Return Instruction so you can return the...

part to us for your Order #[redacted]. May we request you to send the part at [redacted] Progress Parkway [redacted], IL. 61301 and submit the return tracking# at [redacted]@usautoparts.com with Order ID#[redacted] as reference. Once we receive the returned part back in our warehouse we will process the refund back to the cardholder’s account. Credit should normally take 4-7 days to appear back on your account. Please let us know if you have other questions by calling our Customer Service Team at  1-[redacted] Again, we apologize for the inconvenience.