Travel Express International

Complaint: [redacted]
I am rejecting this response because:After all the time wasted on the phone and being misinformed by your staff, you expect me to accept a 10% discount, especially considering the fact that you offer a 10% promo code on your website to all customers.  I don't think so.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  The part was shipped to my address?  How did your own customer service not know this but repeatedly told me this part was not available in the warehouse.  If part is at my home upon return after holidays, I will use it.  BUT I WILL NEVER order form JC Whitney again.  And I ADVISE all consumers to be VERY cautios when ordering from your company.  Your overseas customer service is horrendous,  does not know your business and /or needs further training.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

The point of the matter is: That the person filling the order should have paid attention for what was ordered. Not take it upon themself to send a part that wasn't order. This is bad business in my book. I Do Not recommend this company to anyone. The only apology that will be accepted by me is either all or half of my money back plus I keep the wheel I have since they screwed up. At first I wanted all of my money back, but I will take the different settlement I just provided. They are going to have to compensate me somehow considering they messed up not me.   
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
Leigh [redacted]

Complaint: [redacted]
I am rejecting this response because: The product is poor quality and doesn't work properly regardless of return window. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Frank [redacted]

Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Thus, please be advised that your order has been successfully cancelled and no charge has been made to your account. The Authorization for $258.00 was never captured and no amount was deducted from your...

account. As much as we want to get the part to you on time, we are still coordinating with the Manufacturer as to what happened to this order. Rest assured though that actions are being taken to avoid future incidents as such. Kindly let us know if you have other questions by calling our Customer Service Team at ###-###-####. Again, we apologize for the inconvenience.

Complaint: [redacted]
I am rejecting this response because: I reject your apology, until you refund the shipping fee or give me store credit in the amount of the shipping fee.The JC Whitney website falsly advertises "free shipping", in very bold letters.  The $40 discount was given on the bumper guard after I complained that it advertised and not given originally.At the time of my second call, nothing was said about having someone sign for the delivery.  Both phone numbers were given to JC Whitney and they only called one, why not call the second number if you don't get answer from the first?  That is why it is there.  Also, I specifically said to leave it at the shipping address without a signature, and my request was ignored.To resolve the issue, I request store credit so I can actually buy the bumper gaurd.
Sincerely,
Scott [redacted]

Please accept our sincerest apologies for any trouble or inconvenience we have caused you. However, as much as we want to issue you a refund, the Manufacturer denied the Warranty Claim that you have on the Catalytic Converter---as per Eastern Catalytic, " The converter sent for warranty inspection...

has been denied warranty as the converter has been severely overheated and the internal substrate has melted due to an engine problem. Unfortunately we can't cover converters damaged by engine issues under warranty." Nonetheless, you may contact the Manufacturer directly so they can explain further the inspection result. Here's the contact information: [redacted] Telephone number: (215) [redacted] Ext.[redacted]. Kindly let us know if you have other questions by calling our Customer Service Team at 1-866[redacted]. Again, we apologize for the inconvenience.

Hi, Apologies for the late response. We were only able to access the complaint today due to an error that has been brought up to you and now has been fixed. Here's our response for this complaint. Please accept our sincerest apologies for any trouble or inconvenience we have caused...

you. Our record shows that you have been issued a Full Refund of $679.99 on 11/02/15 with Refund Transaction ID#AU3CDB82767D for your Order(ID#26420674). Please check with your bank/credit card company and give them the transaction ID# as reference for the credit. They should be able to trace the refund using the reference number and the date. Thus, rest assured that actions are being taken to avoid future incidents as such. As a sign of goodwill, we are offering you a 10% discount on your next order. We have noted it on your previous Order#26420674. Please request our Sales agent to refer to this order. Kindly let us know if you have other questions by calling our Customer Service Team at 1-866-529-5530. Again, we apologize for the inconvenience. Thank you.

Complaint: 10885927
I am rejecting this response because:  You still have not offered to give me what I bought.  In the product details on your website it said it came with the rear window.  You admit there is a problem, but you wont return the top, and you won't give me what you said was included.  You are offering me half the value of what was supposed to be included.  This has gone on for months now.  Will you stand behind your word?
Sincerely,
Ryan [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: The component failed completely. It was not overheated by any engine problem. That would indicate a catastrophic engine failure. If the internal components have "overheated" it is because faulty construction or manufacturing error. The car runs fine. There is NO engine problem. I have complied with EVERY step of their "Inspection Process." They actually have my part AND my money. They can't TAKE my money AND leave me with NOTHING. That is STEALING. I am not interested in having the company's procedures explained to me for the umpteenth time. I demand either a refund or a replacement item. As I stated, they are in possession of MY catalytic converter AND the money I paid I PAID them for it.
Sincerely,
[redacted]

Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that confirmed with our warehouse and [redacted] that your order was completely delivered through [redacted] tracking#s [redacted] on Thu 5/04/2017 11:54 am and [redacted] on Fri 5/05/2017 11:34...

am at the buyer's address,[redacted]
Kindly let us know if you have other questions by calling our Customer Service Team at 1-866-[redacted]. Again, we apologize for the inconvenience.

Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that you have been issued a full refund of $112.41 on 10/18/16 through your [redacted] account for your order (ID#[redacted]). Kindly let us know if you have other questions by calling our Customer...

Service Team at 1-866-[redacted]. Again, we apologize for the inconvenience.

Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our Policy, "We accept returns within 30 calendar days of receipt. As long as you return the product within this time period, and without any damage or missing components, you will be eligible for a refund on...

your return." Thus, our record shows that you placed the order 8/28/14 and we could've authorized the return if the request has been made upon your receipt of the part; however, it's already way beyond (more than a year) our return policy so it was denied. Kindly let us know if you have other questions by calling our Customer Service Team at 1-[redacted]. Again, we apologize for the inconvenience.

We sincerely apologize for the inconvenience. Please be advised that we have issued you RMA#[redacted] with Prepaid shipping label ([redacted]). The Shipping Label with the Return Instruction was sent to your e-mail address, [redacted].[redacted]@yahoo.com, so you can return the part to us at no cost...

on your end. Please use the label immediately or it will expire. (1. RMA# should be mark outside of the shipping box; 2. Parts must be returned on their original conditions and in their original boxes; 3. All returns must be packaged properly). Refund will be given once parts have been received and inspected. If label was not received, please feel free to contact our customer service at 1-866-[redacted].Thank you for your patience and cooperation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me only if it is true.   They have been telling me since June the item is on back order and will be available on a given date.  The dates come and go and still no headers.  If they find a similar product with good reviews I will accept them as well.  But I need the headers by the end of October.
Sincerely,
[redacted]

Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Thus, be advised that you have been issued RMA#[redacted] for the Floor Mats(Part#[redacted]); together with a [redacted] Shipping Label ([redacted]) and was sent to your e-mail address,...

[redacted]@yahoo.com, along with the Return Instruction. May we request you to use the label immediately to avoid expiration. Refund will then be issued once the part has been received and inspected. Credit should normally take 4-7 days to appear back on your account. Please let us know if you have other questions by calling our Customer Service Team at 1-[redacted]. Again, we apologize for the inconvenience.

Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Thus, another replacement is now being processed through Order ID#[redacted] and tracking/delivery information will be sent within the next days through your e-mail address, T.[redacted]@me.com. While may we...

request you to return the first replacement (Order #[redacted]) through the FedEx shipping label -790786948137 provided, with [redacted]. Kindly use the label immediately to avoid expiration. Let us know if you have other questions by calling our Customer Service Team at 1-866-529-5530. Again, we apologize for the inconvenience.