Travel Express International

Complaint: [redacted] I am rejecting this response because: I was told several times that the warehouse had units to ship it was in stockThey did not want to ship it to me because they posted a different price than charged to me and tried to make me cancel my order by offering me a $coupon of which I never received They did not act as a responsible merchantYes I did receive the second part of the orderBut it was like magic it happened almost immediately after I registered the complaintI will never do business with that company again and will tell everyone I know about my experience Sincerely, [redacted]

Please accept our sincerest apologies for any trouble or inconvenience we have caused youOur record shows that you have been issued a Full Refund of $on 10/20/($67.95) with Refund Transaction ID# [redacted] and on 10/25/($33.88) with Refund Transaction ID# [redacted] , ($49.49) with Refund Transaction ID# [redacted] for your returned Order (ID# [redacted] )Please check with your bank/credit card company and give them the transaction ID# as reference for the creditThey should be able to trace the refund using the reference number and the date.Thus, we tried sending you the order however, the deliveries were refused as according to ***, no one is available to receive the package; parts were then returned back to usKindly let us know if you have other questions by calling our Customer Service Team at 1-866-***-***Again, we apologize for the inconvenience

Complaint: [redacted] I am rejecting this response because: I understand that you have a day return policyHowever, we were unaware that the part was incorrect until we tried to install it and it didn't match what we were removing from the truckWe live in MinnesotaThe weather is very cold and we tried to install it the first available weather chanceThe packing slip stated that what I ordered by description, was what was in the box and without tearing apart my own truck, it is a little difficult to realize that the part is incorrectHowever, this is not a matter of the wrong part being ordered or shipped by mistakeThis is a matter of your catalog description and your part number being incorrect on line and therefore caused the wrong part to be shippedIt is your responsibility to make sure your product description matches your catalog number and those mistakes should be admitted by the company and not be blamed on the client, like your staff didI was actually called a liar by one of your customer service peopleFor a company that prides themselves on customer service, that is a disgraceAnd to have another one actually tell me that they are not a "charity service" is another Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: The product is poor quality and doesn't work properly regardless of return window Sincerely, [redacted]

Please accept our sincerest apologies for any trouble or inconvenience we have caused youOur record shows that you have been issued a total refund of $on 6/27/with [redacted] Refund Transaction ID# [redacted] ($75.41) for the Mass Air Flow Sensor and [redacted] Refund Transaction ID# [redacted] ($86.82) for the DistributorKindly check with [redacted] and give them the transaction ID# as reference for the creditThey should be able to trace the refund using the reference number and the datePlease let us know if you have other questions by calling our Customer Service Team at 1- [redacted] Again, we apologize for the inconvenience

Please accept our sincerest apologies for any trouble or inconvenience we have caused youOur record shows that confirmed with our warehouse and UPS that your order was completely delivered through UPS tracking# [redacted] on 6/28/7:P.MWe are sorry for the delay in shipping the part to youThus, as a sign of goodwill, we are offering you a 10% discount on your next orderWe have noted it on your previous Order# [redacted] Please request our Sales agent to refer to this orderKindly let us know if you have other questions by calling our Customer Service Team at 1-866-529-Again, we apologize for the inconvenience

Please accept our sincerest apologies for any trouble or inconvenience we have caused youOur record shows that you have been issued a refund of:$for Order [redacted] on 11/13/with Refund Transaction ID# [redacted] for the returned Part# [redacted] (Brake Disc, 2pcs).$for Order # [redacted] on 11/12/15($28.42) with Refund Transaction iD# [redacted] and on 11/13/15($28.42) with Refund Transaction ID# [redacted] for the returned Part# [redacted] (Brake Disc, 2pcs)Please check with your bank/credit card company and give them the transaction ID# as reference for the creditThey should be able to trace the refund using the reference number and the date.While the rest of the parts on Order # [redacted] were completely delivered through [redacted] (Part#s [redacted] Brake Caliper) on Sat 11/07/9:am to your location in [redacted] Deltona, FL Our Policy, "We accept returns within calendar days of receiptAs long as you return the product within this time period, and without any damage or missing components, you will be eligible for a refund on your return." Kindly let us know if you have other questions by calling our Customer Service Team at [redacted] Again, we apologize for the inconvenience

Complaint: ***
I am rejecting this response because:
Sincerely,
Andrew *** this is a gas cap the key lock mechanism should not get worn in months JC Whitney needs to back their products and they should be made to last in a reasonable time .this is not a reasonable time .and what are we talking about dollars? will never do business with them again and encourage others via social media not to

Please accept our sincerest apologies for any trouble or inconvenience we have caused youHowever, the $shipping charge has already been used as we delivered the order to you however, no one is available to receive the package and you can't be reached by the courier through phone; so they
had no choice but to return the part back to usThus, the part is of high value so the carrier cannot leave it laying around and needed to speak with the recipient and hand the package personallyFurther, we did not get any instruction that we can just leave the package; we want to ensure that the part will be delivered to the recipient and would not be lost.Hence, a refund for a total of $had been issued to your account on 12/22/($40.00) with Refund Transaction ID#*** and on 1/12/($226.81) with Refund Transaction ID#*** for your Order (ID#***)Please check with your bank/credit card company and give them the transaction ID# as reference for the creditThey should be able to trace the refund using the reference number and the dateKindly let us know if you have other questions by calling our Customer Service Team at 1-866-***-***Again, we apologize for the inconvenience

Please accept our sincerest apologies for any trouble or inconvenience we have caused youThus, we can't give you the Rear Window as it's not included in the part that you have orderedThere has been a mistake in the description and we sincerely apologize for thatAs a compensation for that, we are offering you a $refund, 50% of your purchase amount for the Convertible TopHence, you may re-order the item or the missing parts however the availability is yet to be verifiedFurther, as a sign of goodwill, we are offering you a 10% discount on your next orderWe have noted it on your previous Order#Please request our Sales agent to refer to this orderKindly let us know if you have other questions by calling our Customer Service Team at 1-866-529-Again, we apologize for the inconvenience

Please accept our sincerest apologies for any trouble or inconvenience we have caused youThus, be advised that you have been issued RMA#*** for your Order (#***); together with a *** Shipping Label (***) and was sent to your e-mail address, ***@gmail.com,
along with the Return InstructionMay we request you to use the label immediately to avoid expirationRefund will then be issued once the part has been received and inspectedCredit should normally take 4-days to appear back on your account.While the manufacturer confirmed that the missing part was shipped last week and delivered on 12/24/Hence, kindly confirm if you are still returning your order. Please let us know if you have other questions by calling our Customer Service Team at 1-*** Again, we apologize for the inconvenience

Please accept our sincerest apologies for any trouble or inconvenience we have caused youOur record shows that you have been issued a refund of $on 9/30/through your *** account for the 2(pcs) Oxygen Sensors that were incorrectKindly let us know if you have other questions by calling
our Customer Service Team at 1-***Again, we apologize for the inconvenience

Please accept our sincerest apologies for any trouble or inconvenience we have caused youAs previously noted, we cancelled your order as there's no assurance as to when the part will be available and we don't want to hold your money for a long timeAt this point, we can't give you the part at the previous price however our discount offer still stands and would be willing to give to you upon your purchaseThus, the part is now priced at $487.49, though it might change anytime, so let us know if you would want to purchase the itemKindly let us know if you have other questions by calling our Customer Service Team at 1.***Again, we apologize for the inconvenience

Please accept our sincerest apologies for any trouble or inconvenience we have caused youThus, per checking, the item that you ordered way back was under the manufacturer's warranty as we do not sell nor carry the part# ***However, the manufacturer seems to not exist anymoreNonetheless, as a
sign of goodwill, we will be sending you another water pump this one timeThe part has been shipped through *** tracking#*** and is currently IN TRANSIT to your location, *** E Santa Cruz Dr Tempe, AZ 85282-5121, with an ETA on 2/21/Kindly let us know if you have other questions by calling our Customer Service Team at 1-866-***-***Again, we apologize for the inconvenience

Please accept our sincerest apologies for any trouble or inconvenience we have caused youOur record shows that you have been issued a full refund for $on 7/26/with Refund Transaction ID#*** for your Order (ID#***)Please check with your bank/credit card company and give
them the transaction ID# as reference for the creditThey should be able to trace the refund using the reference number and the dateKindly let us know if you have other questions by calling our Customer Service Team at 1-866-***-***Again, we apologize for the inconvenience

Please accept our sincerest apologies for any trouble or inconvenience we have caused youThus, our warehouse and *** confirmed the Rotors were sent to you through tracking#*** on Tue 11/22/10:am to your location at ** *** *** ** *** ** *** ** ***Kindly let
us know if you have other questions by calling our Customer Service Team at 1-***Again, we apologize for the inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Please accept our sincerest apologies for any trouble or inconvenience we have caused youHowever, Our Policy states, "All authorized returns must be unused and in their original condition, include all items and components that were included in the original package and cannot be disassembled,
mounted, or damaged due to incorrect installation or user errorWe are not responsible for labor expenses, towing expenses, additional repair expenses or rental car expenses caused by the use of wrong or defective parts during installation.If your shipment arrived with a damaged or incorrect item, please repackage the item(s) in the original shipping container and refer to our Return ProcedureUpon receiving your order, inspect all packages thoroughly for missing, damaged, or incorrect partsIf you receive a damaged part, do NOT accept the package, have the shipper immediately return to senderIf the shipper has left a damaged package in your absence, immediately contact the shipper and have the package returned to senderWe must be contacted immediately if you receive missing, damaged or incorrect parts to prevent you from being charged freight on both receipt and return."Our record shows that you've placed an order for Part#*** and was delivered through *** tracking#*** on 3/8/at your location in Barbour cemetery rd Glasgow, KY However, on 3/15/18, we received a communication from you saying that an incorrect part has been received--instead of aluminum, chrome was delivered, and you used the part for days in a row and is now asking for a full refund without returning the partThus, the part should've been inspected upon receipt and contacted us immediately for the return as we cannot just provide a refund or replacement without getting the part backKindly let us know if you have other questions by calling our Customer Service Team at ###-###-####Again, we apologize for the inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Please accept our sincerest apologies for any trouble or inconvenience we have caused youThus, cancellation of orders are not guaranteed as they are being processed electronically and forwarded immediately to the warehouse upon confirmation of the orderOur record shows that you placed the order
online on 9/21/but then requested for a cancellation the next day when the parts were already shipped out; hence, your order has been completely delivered through *** tracking#*** at your location in *** * *** ** *** ** *** ** ***While, RMA has been issued and sent to you so you can return the parts to us; we could not shoulder the return shipping cost as this is not a fault on our endNonetheless, may we request you to provide us with the return shipping receipt at ***@usautoparts.com with Revdex.com Case #*** as reference, for reviewKindly let us know if you have other questions by calling our Customer Service Team at 1-***Again, we apologize for the inconvenience