Travel Express International

Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that you have been issued a refund of:$56.84 for Order [redacted] on 11/13/15 with Refund Transaction ID#[redacted] for the returned Part#[redacted](Brake Disc, 2pcs).$56.84 for Order...

#[redacted] on 11/12/15($28.42) with Refund Transaction iD#[redacted] and on 11/13/15($28.42) with Refund Transaction ID#[redacted] for the returned Part#[redacted](Brake Disc, 2pcs). Please check with your bank/credit card company and give them the transaction ID# as reference for the credit. They should be able to trace the refund using the reference number and the date.While the rest of the parts on Order #[redacted] were completely delivered through [redacted] (Part#s [redacted] Brake Caliper) on Sat 11/07/2015 9:49 am to your location in [redacted] Deltona, FL 32725. Our Policy, "We accept returns within 30 calendar days of receipt. As long as you return the product within this time period, and without any damage or missing components, you will be eligible for a refund on your return." Kindly let us know if you have other questions by calling our Customer Service Team at [redacted] Again, we apologize for the inconvenience.

Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that you have been issued a full refund for $241.39 on 5/11/17 with Refund Transaction ID#[redacted] for your Order (ID#[redacted]). Please check with your bank/credit card company and...

give them the transaction ID# as reference for the credit. They should be able to trace the refund using the reference number and the date. Kindly let us know if you have other questions by calling our Customer Service Team at 1-866-[redacted]. Again, we apologize for the inconvenience.

Please accept our sincerest apologies for any trouble or inconvenience we have caused you. We apologize that you have not been able to get any resolution to the problem when you spoke to our Customer Service Team. Thus, rest assured that actions are being taken to avoid future incident as such. As a sign of goodwill and to resolve this, we have issued a full refund for $62.64 for Part#[redacted] with Refund Transaction ID#[redacted] and you need not return the part to us anymore, you may keep or dispose it. Please check with your bank/credit card company and give them the transaction ID# as reference for the credit. They should be able to trace the refund using the reference number and the date.While one of our Sales Agents will be contacting you to assist you in placing an order for the correct part. Kindly let us know if you have other questions by calling our Customer Service Team at 1-[redacted]. Again, we apologize for the inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
David [redacted]

Please accept our sincerest apologies for any trouble or inconvenience we have caused you. However, upon our confirmation with the Manufacturer, the item that you ordered is still on back order until 10/21/16. Hence, may we know then if you are still willing to wait for the part? We are also looking...

for alternative part for your vehicle that is currently available; we'll update you at the soonest time.While we are still working on removing/updating Out of Stock items from our website. Rest assured that actions are being taken to avoid future incidents as such. Kindly let us know if you have other questions by calling our Customer Service Team at 1-[redacted]. Again, we apologize for the inconvenience.

Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Thus, that's the reason why you can return the part whenever you receive an incorrect one so we can send you the right one or issue you a refund provided it hasn't been used. We apologize for sending the incorrect part to you and actions are being taken to avoid future incident as such. However, the part should've been checked first before installing it and notified us so we could've rectified the issue. Nonetheless, we could not provide you a refund without returning the part in its original condition. Again, Our Policy states, "All authorized returns must be unused and in their original condition, include all items and components that were included in the original package and cannot be disassembled, mounted, or damaged due to incorrect installation or user error. We are not responsible for labor expenses, towing expenses, additional repair expenses or rental car expenses caused by the use of wrong or defective parts during installation.If your shipment arrived with a damaged or incorrect item, please repackage the item(s) in the original shipping container and refer to our Return Procedure. Upon receiving your order, inspect all packages thoroughly for missing, damaged, or incorrect parts. If you receive a damaged part, do NOT accept the package, have the shipper immediately return to sender. If the shipper has left a damaged package in your absence, immediately contact the shipper and have the package returned to sender. We must be contacted immediately if you receive missing, damaged or incorrect parts to prevent you from being charged freight on both receipt and return."  Kindly let us know if you have other questions by calling our Customer Service Team at ###-###-####. Again, we apologize for the inconvenience.