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Travelers Companies, Inc.

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Reviews Travelers Companies, Inc.

Travelers Companies, Inc. Reviews (241)

Review: 4-30-15 travelers home owners insurance failed to give me a $32 credit for having my 2014-2015 fire and burgalar system discount for the year; and a $32 credit for my upcoming home owners insurance renewal year 2015-2016 totaling $64. travelers mailed me a renewal bill for $817 but the above credits has to be applied to: $817-$64=$752 for my 2015-2016 renewal. I faxed again my [redacted] certificate to [redacted]-travelers back in june 2013 & just in march 2015. i've also spoken to several of travelers rep's within two weeks who stated they would apply the $64 credit and mail me a copy of my new declaration homeowners policy but I haven't received that info' yet. travelers [redacted] office number. I need the entire $64 credit applied and my june 2015-june 2016 new policy declaration pages mailed to me or I won't do business with travelers in the future. I will also file a complaint with the [redacted] insurance commissioner for fraud.Desired Settlement: 4-30-15 I need the entire $64 credit applied and my june 2015-june 2016 new policy declaration pages mailed to me or I won't do business with travelers in the future. I will also file a complaint with the [redacted] insurance commissioner for fraud.

Business

Response:

A response has been sent to Ms. [redacted] 5/6/5015 as follows:

I have completed a review of your homeowners policy

in response to your request for the credit and supporting documentation.

During my review, I was unable to locate the

verification of the alarms sent to us prior to April 17, 2015. We successfully received the required proof

of the burglar and fire alarms via fax on April 17, 2015. We have modified your policy to include the

credits for the June 11, 2014 – June 11, 2015 policy term, as well as your

upcoming renewal for June 11, 2015 – June 11, 2016.

The upcoming renewal for June 11, 2015 was mailed to

you originally reflecting a total premium of $816. A credit of $32 was applied to this policy and

an updated copy of your policy was mailed to you. The revised annual premium for the renewal is

$784.00.

Regarding your billing and how these credits have

been applied, your policy was paid in full for June 11, 2014 – June 11, 2015 in

the amount of $792. When the 2015

renewal offer was issued, the balance was $816.

Two credits of $32 have been applied, reducing the total balance due to

$752. If we receive a payment from your

mortgage company for an amount other than this balance due, we will issue a

refund check directly to you for the difference. As of today’s date, we have not yet received

payment.

Enclosed, I have provided you with a

confirmation of the policy change for the current policy period, expiring on

June 11, 2015. I have also included a

copy of your billing history reflecting the credits we have applied to your

policy. A copy of your policy has also

been mailed to you under a separate cover.

Please feel free to contact our service center if we need to update your

mailing address.

Consumer

Response:

5-7-1

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Subject: CLAIM [redacted]Dear I regret to have to write about an unpleasant experience that I am currently experiencing with the Travelers Insurance Company. I prefer to contact a company only in praise of an employee or the companys actions. Unfortunately, my situation is such that it is necessary for me to forward a complaint to you.I lost my home through fire, May 28, 2014. I expected support from my insurance provider, Travelers in which I have been faithful in paying without delay. When, I needed their support, I was faced with confusion and dissatisfaction through customer service from one of the assigned adjusters, [redacted].My dwelling adjuster, [redacted] has been extremely unprofessional in every way. Upon his first day at my dwelling, I requested if he looked in my attic. He stated that he did not have to because he had all the information he required. I then informed him about other Travelers personnel who had informed me that my dwelling was a total loss. He stated that the person did not work for travelers. However, [redacted] was subcontracted out to come to my residence from Travelers. [redacted] requested [redacted], a contractor from [redacted] come to inspect, from a different county. In addition, [redacted] called [redacted] from [redacted] and informed him that he should have kept the information to himself. [redacted] contacted me and immediately informed me of this conversation. I then contacted [redacted] (Supervisor, ###-###-####). Travelers has a paragraph stating how that their policy is very instrumental in their support to the military and federal workers. However, this is not the case here. [redacted] stated that [redacted] may have used poor communications. I informed him that it was a lack of integrity to their customer. Anyone coming to the residence to inspect should be utilizing their best efforts in ensuring that all aspects of the job are performed properly.[redacted] did not request that a structural engineer come out to my resident until after I contacted his supervisor, [redacted]. At this time, [redacted] was sent from [redacted] to inspect my home. After the report was received by [redacted], I requested that both he and his structural engineer speak with me and my structural engineer and contractor. [redacted] stated that he would send a copy of the report on 11 July 14. Instead, [redacted] sent a letter on 21 July stating he would be paying off my home mortgage without discussion from me or my inspectors. On July 22, 2014, I informed [redacted] that it was unacceptable for him to send any payment to anyone without discussing the matter first with the home owner. I later called Mr. [redacted] to request a change in adjusters and he informed me that he would oversee the claim and that he had no one to replace him with.In addition, the dwelling adjuster, [redacted], sent confidential information pertaining to my policy and estimate to a third party without my authorization. This e-mail disclosed personal information that he had not discussed with me. He has also consistently pressured the subcontractor over my lodging to force me out of my temporary quarters when he was aware that I had been sick through direct conversations with me.His reluctance to speak with me directly and handle this claim in a professional matter is very upsetting and not a professional representation of the Travelers insurance motto. The estimate that I received after the fact, left out the following items:Testing of grounds -property was on fire for over an hourDemo of propertyReplacement of SlabPlumbingI have received no resolution to date of my property damage. As a result, I am still displaced and awaiting a speedy determination of findings. During this tragic loss of casualty/property experience, I lost my dog which was traumatic and left a void, in my heart. [redacted] has disrespected every request to communicate on my property estimate. At this point, I am requesting that [redacted] be removed to prevent any further delay in my resolution of property. I am currently having my contractor and structural engineers review the documents for future discussions with Mr. [redacted]. I am respectfully requesting assistance to remove [redacted] from my claim and ensure proper processing of the claim, at hand.I am a federal employee of 27 years striving to provide a simple but adequate dwelling for myself and family. A home in which my family can be safe from unnecessary waste and erroneous material.I have had multiple structural engineers and contractors come and inspect my residence as follows:[redacted]Steele Home Construction[redacted] Home Construction[redacted] Home Construction[redacted] Home Construction[redacted] Custom HomesSchrimisher Renovation HomeIn addition, I have had plumbers, electricians; brick layers and representation from every entity of the home inspect my residence multiple times. I am enclosing documents received to date. The cost for testing the ground has not been incorporated into any of the estimates provided. I was informed it could run from $12,000 to $16,000 alone. [redacted] discounted my feelings and my rights as a home owner to participate in the settlement of my resolution of home damage through fire. He provided extremely poor customer service on my claim.My point of contact information is [redacted], ###-###-####.Sincerely,[redacted]Travelers Customer/CLAIM # [redacted]Desired Settlement: My desired settlement would be for the cost estimate that my inspector and team came up to replace all damaged repairs for $389,000 which includes testing. [redacted] and his team evaluated my travelers estimate. [redacted] conventiently left out multiple elements that were destroyed through fire. I would appreciate a new adjuster being assigned to my claim to expedite the resolution in a fair way. I would appreciate [redacted] having no further contact with me on this claim.

Business

Response:

A response was sent to [redacted] dated 7/29/2014 from Travelers Major Case Unit, based on our prior receipt of this complaint directly, as follows:

Thank you for your email today as it relates to your concerns with the building estimate. This letter will serve as The Automobile Insurance Company of Hartford, Connecticut’s ("Travelers") acknowledgement and response to your email and letter to [redacted]. As discussed during our telephone conversation on July 22, and July 29, 2014, we have addressed some of your concerns and would like to thank you for bringing them to our attention.

The email you sent today outlines your initial concerns with our building estimate. Some of the concerns such as plumbing have been addressed in our estimate. With regard to your request to have the slab replaced, the engineer retained by Travelers to inspect the slab determined during his site inspection that the slab had not been damaged by the fire. However, to further address your concerns, Travelers will ask its retained engineer to perform a follow up inspection once the slab is cleaned. As we discussed yesterday, you informed us that you will be forwarding our building estimate to your contractor for review. Once your contractor has had a chance to review, please forward your concerns to us and we will review and address. Depending on the items of concern, a follow up visit to the loss site may be necessary to resolve any outstanding issues.

I would like to take this opportunity to address some of the other concerns set forth in your letter. During our discussion on July 22, 2014, you indicated [redacted] released your building estimate and engineer’s report to you and a 3

rd party without your permission. [redacted] sent the estimate and engineer’s report to both of the e-mail addresses contained in Travelers’ claim file. The 3rd party email address was provided to Travelers during the initial contact with you. All future electronic communications will be sent to your e-mail address. Thank you for bringing this issue to our attention. With regards to your claim for additional living expenses ("[redacted]"), as you know, Travelers has retained [redacted] to work with you to locate and obtain alternative living arrangements during the adjustment of your claim. Periodically, [redacted] will check with Insureds to make sure the living arrangements meet with the Insured’s needs. [redacted] contacted you to determine if you would prefer to move out of the hotel and into more permanent housing. When you indicated that you wanted to continue staying in the hotel, [redacted] advised [redacted] who in turn approved your request. If you have any other questions regarding your [redacted] claim please contact me and I will address your concerns.

As we discussed during our most recent conversation, I will continue to serve as your point of contact for the building and [redacted] portions of your claim. The contents portion of your claim will continue to be handled by [redacted]. I look forward to working with you to resolve your claim.

If you any additional concerns, please do not hesitate to contact me.

re the living arrangements meet with the Insured’s needs. [redacted] contacted you to determine if you would prefer to move out of the hotel and into more permanent housing. When you indicated that you wanted to continue staying in the hotel, [redacted] advised [redacted] who in turn approved your request. If you have any other questions regarding your [redacted] claim please contact me and I will address your concerns.

As we discussed during our most recent conversation, I will continue to serve as your point of contact for the building and [redacted] portions of your claim. The contents portion of your claim will continue to be handled by [redacted]. I look forward to working with you to resolve your claim.

If you any additional concerns, please do not hesitate to contact me.

Review: We contacted this insurance company 4 times since they have been our home owners, and each time they find a reason not to cover our claim. This time they need to pay for the repair. Back in May we had a leak in our bathroom, I caught the leak and called [redacted] to repair. They came out the next day and fixed the leak. Later that day we noticed a bubble in the ceiling of our garage and the floor of the bathroom started to lift. so we called travelers insurance and [redacted] came out the next day. She stated that as long as the leak wasn't longer then 14 days there would be no problem. She took her pictures. A week later we were told they would not cover the damage because it look as though it was over 14 days. We fought, they then sent out a inspector who told us one thing but them another. When I received the report yesterday I went through the report and contacted the company. The manager there and I spoke for half an hour and went through all the info. He decided he would call Travelers and have them, his agent and myself talk to figure out what was to be done. Today [redacted] called my husband snapping out saying the case was closed they are not going to do anything. That he didn't care what the damage is or who happens to get injured in the process. I have 3 children under the age of 13, one working bathroom. We now have to take showers downstairs but cant use the toilet there. We cannot use our garage since there is now a hole in the ceiling. I am not very happy with this company. They need to repair the issue.Desired Settlement: I want them to fix the problem. My bathroom needs to be repaired and it will cost all of 1000.00 to fix if not less. They need to be responsible to their clients and not just take the money they are paid to protect us. Sooner or later they are going to stop covering anything. What if the house caught on fire, are they going to decide not to cover the damage because the fire took place on a day they feel shouldn't be covered?

Business

Response:

A response was sent to [redacted], 7/3/2014 from Travelers [redacted] as follows:

"We acknowledge receipt of the Revdex.com complaint submitted to The Travelers Home and Marine Insurance Company

on June 27, 2014 regarding the above captioned claim. We will recap the pertinent facts of this matter below.

Review: Claim handler using delay tactics in handling claim.\par Claim HNG4663 regarding stolen golf cart valued at $6700 insured for $6000 w/ $250 deductible. Claim handler [redacted] was sent bill of sale, police report, pictures of golf cart and notarized affidavit. His response was that the golf cart was valued at $3300 so less the deductible he offered to send a check for $3050, much less than half the value of the cart. Every time I spoke with him he kept asking for more verification of the golf cart's value. When I responded that I insured the cart for $6000 he responded that Traveler's did not have to pay the amount insured but what they determine the value to be. This was a highly customized golf cart and he's thinking it was a basic golf cart like those on golf courses. He's calling states all over the southeast instead of calling Horry County golf cart dealers who could provide him with accurate information. I perceive this to be nothing less than an attempt to pay out a ridiculously low settlement hoping I will throw my hands up and take what he's offering. \par \par I have several policies with Traveler's but am considering another insurance provider for any future needs I may have. If I insured a car for $25K I would sure hate to think that Traveler's wanted to send me a check for less than half the value. I suppose that the good rates you get with Traveler's is offset by terrible customer service.

Desired Settlement: fs16 Given the value of the golf cart I would expect no less than $5750 settlement, an amount that reflects the amount insured less the deductible.)

Business

Response:

Business Response /* (1000, 5, 2013/07/09) */

A response was sent to Mr.[redacted], 7/8/2013. The golf cart was originally appraised as a regular golf cart. That information was forwarded to Travelers Total Loss Department. The claim was reviwed with Mr. [redacted] and Travelers was able to get some additional information on how the golf cart was equipped. Calls were placed to several vendors in order to make sure the price we were offering was a fair value on the vehicle. The vendors contacted included the dealer that sold Mr. [redacted] the golf cart.

Review: Auto Insurance Policy #[redacted] (for 3 cars),

car1-13 [redacted] Impreza, $305(6 months premium),

car2-08 [redacted] Yaris, $235(6 months premium),

car3-11 [redacted] Legacy, $262(6 months premium),

total premium $802(for 6 months).

start day March 5, 2015,

end day(of policy) September 5, 2015,

policy was payed in full(no monthly payments), $802 payed with [redacted].

on May 15, 2015, one of the cars(11 [redacted] Legacy) was traded for a different car(15 Scion FR-S), called to adjust the policy. the adjusted policy had lower price.

car1-13 [redacted] Impreza, $302(6 months premium),

car2-08 [redacted] Yaris, $232(6 months premium),

car3-15 Scion FR-S, $75(6 months premium),

total premium for 6 months, $609.

on May 26, 2015, Travelers sent us mail that has credited our credit card(the one that was used to pay the policy in full in the begging of the policy term) for $113. that was the price difference after switching one of the cars.

on June 24, 2015, Travelers sent us mail, stating that there has been "system processing error", and we will receive updated policy premium. new pricing was:

car1-13 [redacted] Impreza, $302,

car2-08 [redacted] Yaris, $232,

car3-15 Scion FR-S, $352,

total premium for 6 months, $886(much higher than originally quoted).

then latter we received a bill for $164 to be paid by August 5, 2015.

our policy was already payed in full for the 6 months. paying bills after the fact, due to "system processing error" was not something we agreed to. so we canceled our policy on August 5, 2015.

we were expecting to receive a check for the one month remaining(from August 5 to September 5, 2015), which we already have payed for. total 6 months premium we payed in full(after switching cars on May 15, 2015) was $609. we only used 5 months of that policy, so for the remaining 1 month, we should of received a check for $101. instead, we received a bill for $26 dollars.

how, do we owe money for something that we payed in full(for 6 months), and used it only 5 months?

I was forced to pay the $26, otherwise I would of been sent to collection.

it is not the customer responsibility to pay for the company's mistakes("system processing error"). the way I see it, if I don't like the new terms, I can walk away, and that's what I did, canceled the policy.Desired Settlement: I believe that Travelers should compensate us for the remaining 1 month of unused policy of $101, plus the $26 I was forced to pay.

101+26=$127

Business

Response:

A response has been sent to Mr. [redacted] today, 10/26/2015.It outlined the amounts due, paid, and explained there was a system processing error when adding the 2015 Scion.

We regret that you do not agree with the premium charged to

you for your coverage. However, our review

shows that the premium charged to be appropriate based on the coverage

provided.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

here is how I see the story.I go to a restaurant, and really feel like eating Hawaiian pizza. according to the menu, Large Hawaiian Pizza is $10, so I order one. I start eating it, right around I'm about half way done with the pizza, the server comes and apologetically informs me that there has been a "system processing error", and infarct the price of Large Hawaiian pizza is $22, so the difference in price will be added to my bill. I'm not happy with the way that has been handled, so I get up and leave the restaurant. A month latter the restaurant manager sends me a bill for $1, according to him I ate half of a pizza that's worth $22, and the price of the half pizza I ate then is $11. I only paid $10, so unless I pay the $1 difference, he would send me to collection.well, with that story I'm not a happy customer. I'm not a happy customer with how I was billed from Travelers either. IT IS NOT THE CUSTOMER RESPONSIBILITIES TO PAY FOR THE PROVIDERS MISTAKES(SYSTEM PROCESSING ERROR)! The error was not done by me, nor in my system. And no, you don't need to explain me the difference between pizza and car insurance coverage.The Facts:#1- I'm not happy with how the "system processing error" billing was handled.#2- I don't really care about $127, that amount of money won't really break my bank, that's just a numerical representation of Travelers mistake.The Questions:#1- Does Travelers care if I'm a happy customer?#2- Does Travelers care about $127?So unless Travelers would like to change how I feel, they really don't need to further respond.

Sincerely,

Business

Response:

A response was sent 11/5/2015:

"We regret that you do not agree with the premium charged for

your vehicle. However, our review shows

the correction to be proper based on our rates and rules currently in effect. "

Review: Travelers does not want to replace part

We have a brand new truck that was hit by one of their clients, by new I mean less than 2 weeks old and less than 500 miles on it when it was damaged. Their client opened their car door into the truck hard enough to dent it above the wheel, and then was belligerent and the police charged her with damaging the vehicle. All we want is the piece replaced, not sanded, bonded and painted, it is a new truck. Would you want the piece repaired and not replaced on a vehicle you had worked hard to save for and get. Its a $45000 dollar vehicle, we want a new piece. Not a repair, that is not unreasonable.Desired Settlement: Want them to replace the part not repair, the vehicle is too new for a repair.

Business

Response:

A response was sent to [redacted] on 9/12/2013 from Travelers Charlotte NC Claim Service Center. Travelers has reviewed the damages to the [redacted] right flare. After review the damaged flare does not requiare replacement and can be repaied. Travelers stands by it's decision to repair and refinish the damaged flare.

Review: August 29 2013 My car was damaged in a hit in run outside my house during the night. I was informed by neighbors that someone had either hit my car early in the morning of the 30th. I promptly called the police and filed a report. I called my insurance company and explained to them what happened. They issued me a claims adjuster to handle my claim [redacted]. I called Catherine Lynch at [redacted] and she told me she could not locate my collision insurance. she transferred me to policy. I talk to policy and they informed me that their computers were down but I probably got seeded and that was very common. I asked them to explain what that meant. He aid its common for customer policies to be downgraded without customer realizing and that what more that likely what happened and when his computer came back up he would call me and let me know. Sure enough that what happened. After calling and calling department after department they told my my policy had been down graded and there was nothing they could do and I should have received a letter in the mail some time in April. So I have $2300 worth of damage to my car and my insurance company with not cover it. What if This was a total loss I would out ten of thousand of dollars. I am required by my title holder to have full coverage at all times are insurance companies not required to inform the consumer they have changed their policy. Some one please help me. I had no idea my collision had been canceled.Policy # [redacted]-- [redacted]

Product_Or_Service: insurance

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Replacement

I would like my vehicle repaired.

Business

Response:

A response was sent to Mr. [redacted] on Sepetember 4, 2013 from Travelers Glens Falls Business Center. It included the following: "I am following up our conversation with a brief note.

I appreciate the opportunity to address your coverage concerns and as we discussed, we have reinstated physical damage coverage on your policy as we failed to properly notify you of our intent to remove the coverage on your June 1, 2013 renewal. You will be receiving documentation by mail in the next week to ten days showing the coverage added back to your policy. Again, I sincerely apologize for your experience and wish you the best as you work with our outstanding claim professionals to address your recent claim."

Review: Travelers has chosen to rate my husband,[redacted], as a new driver. This was exclusively based on [redacted] an Underwriter with Traveler's decision. The most unhelpful customer service rep I spoke with was[redacted]. We wish to cancel effective 02/15/2015 to allow us time to obtain insurance for this vehicle uninterrupted. My husband [redacted] is from the UK and has been licensed both in the UK and and international license for over 26 years and can prove so and has obtained his [redacted] driver's license as a result of immigrating here. [redacted] chose not to take this information in account and said that he would be rated as a new driver, as such I need this policy canceled effective 02/15/2015 and I will be taking this to the [redacted] as well and the[redacted] for the extreme bias that [redacted] has shown against my husband, [redacted], a British citizen. It is a direct snub to the country of England and his driving record for it to not be taken into account and I believe may also be a legal one. Unless his driving record can be considered as a seasoned driver and NOT a newly licensed driver, we will unfortunately have to take this to extreme measures in addition to canceling this policy. Travelers should have to answer for their horrible attitude and language of underwriter, [redacted], and her obvious bias and ineptitude in helping and doing what is best for a Traveler's policy holder.Desired Settlement: I expect a written apology and a decision prior to 02/15/2015 rating my husband, [redacted], as a seasoned driver of 26 years. I would also like [redacted] reprimanded.

Business

Response:

A response was sent from Travelers, 2/5/2015......policy has been cancelled and contact information was provided should there be any additional questions from [redacted].

Consumer

Response:

Review: [redacted]I am rejecting this response because: This is not a formal apology for their policies in regards to experienced drivers that have immigrated from another country and obtained a license in the United States. I think a company that calls itself "Travelers" should have a better policy in regards to rating and their customer service was not satisfactory. I will not accept this response until my premium is refunded in full from the inception of the policy. Sincerely,[redacted]

Business

Response:

A response was sent as follows:

"We understand that you disagree with our underwriting approach related to drivers who are newly-licensed in the United States, and we regret any inconvenience you may have experienced as a result. However, we respectfully decline your request for a full premium refund, as coverage was afforded to you from the date this policy was issued, December 19, 2014, until the date you instructed us to cancel it, February 15, 2015."

Contact information was provided in the response letter, if they have any further questions.

Review: On 1/7/14 my condo suffered water damage. I filed a claim with Travelers, my homeowners condo insurer, policy number [redacted] The damage was assessed by 1/9/14 claim # [redacted] Representative said Travelers would cover hardwood floor replacement and authorized me to go ahead with the hardwood floor replacement, which took place on Feb. 1, 2014. I spent $1879.95 + $36.38 materials, $848.25 installation & $120 in delivery of the materials which I paid part with credit cards and part with cash. My credit card payment is soon coming up for payment and I do not have enough funds (I am already using funds from an equity line of credit and incurring in interest). So far this company is giving me all sort of excuses not to release payment. My credit cards are due next week and I will not be able to pay in full, which I always do, thereby incurring in more (and higher) interest. I have been a Travelers customer for many years and I always paid in full and on time. Travelers website says The claim professional can generally write you a check based on the estimate, either on the spot or soon afterward. This is not true.Desired Settlement: I would like for the company to pay for the damages in my condo per the policy plus an additional amount equal to that of the claim for the interest I have to pay to the line of credit and credit cards, the loss of days from work, the time waste dealing with the insurance company and the emotional stress I have suffered.

Business

Response:

A response was sent to Ms. [redacted] on February 20, 2014 from Travelers [redacted] Claim Service Center as follows:

"We received notice

of your complaint to the Revdex.com and wanted to follow up with

you regarding your claim experience. I

understand that as of the date of your complaint, you had not received the

payment that we issued on January 31, 2014.

As we now know, the check arrived two weeks after we mailed it. Unfortunately, you had alerted us to the

missing check and requested that we stop the check in order to issue a

replacement check. The replacement check

was issued on February 14, 2014, when the original check was cleared for a stop

payment. You confirmed for me yesterday

on the phone that you have received the replacement check.

Review: ON 09/03/12 I SENT MY PAYMENT OF $424 IN WITH A WRITTEN REQUEST TO DROP THE ADDITIONAL $121 COVERAGE. AFTER 6 MONTHS I GOT A BILL WANTING THE OTHER $121 AND AGAIN I SENT A WRITTEN REQUEST SAYING I ONLY WANTED THE BASIC COVERAGE. THE NEXT BILL CAME AND THIS TIME I SENT A WRITTEN REQUEST JUST TO CANCEL MY POLICY. THIS HAPPENED AT LEAST ONCE MORE. AFTER MY POLICY ENDED I GOT A CALL TELLING ME THEY WOULD NOT CHANGE OR CANCEL MY POLICY WITHOUT TALKING WITH ME. NOW I GOT A LETTER FROM [redacted] WANTING $309! I GAVE THEM A WRITTEN REQUEST SEVERAL TIMES TO CHANGE THEN TO JUST DROP ME. I SAW NO NEED IN WASTING MY CELL MINUTES AND TIME TALKING WITH SOMEONE TO HAVE THIS DONE SINCE A WRITTEN CONTRACT TAKES SOMETHING IN WRITING TO CHANGE. I SEE NO NEED IN THEM FORCING ME TO PAY FOR SOMETHING I DID NOT WANT OR ACCEPTDesired Settlement: I WOULD LIKE TRAVELERS TO CALL IT EVEN AND TO REMOVE THE CLAIM THEY MADE WITH [redacted]

Business

Response:

A response was sent to Mr. [redacted] on January 2, 2014 from Travelers Knoxville TN Business Center as follows:

"Thank you for your recent

inquiry to Travelers through the Revdex.com. I appreciate

having the opportunity to address your inquiry in this letter.

Review: Travelers just took out a payment automatically from my banking account on May 12,2014.We canceled the insurance on 05/15/2014. There should be a refund of the days he has not used on the policy, but when we called and talked to Bridgette she said there was no refund, then I calll back and talk to another woman and she said we would get back a $27.00 refund. We disagree with this. Pleas look into this for us. This can not be right.We only used from 05/12/2014 to 05/15/2014,three days of coverage there should be more of a refund. Thank You for helping us consumers.Desired Settlement: We would like the remainder of our policies unused refund returned to us.Dallas & Karen Rose

Business

Response:

A response was sent to Ms. Rose on May 23, 2014 from Travelers Knoxville TN Business Center as follows:

"Thank you for your recent

inquiry to Travelers through the Revdex.com. I appreciate

having the opportunity to address your inquiry in this letter.

Review: I called to get a quote on a home in January, and told them I would have to get some things taken care of and I would call back to pay. Called back in May (the home was still covered under another company I was going to cancel early as the policy does not expire until November of this year) to pay for the quote in full. The man I spoke with said he would have to set it up again as that one had "dropped" out of the system. I set the quote up and paid for it in full. I now have a collectioon notice that says I owe 218$ for a policy I never paid for that I canceled. I called to find out what happened and was told that the quote had actually started in January. I asked what happened to the bill and they said it had been sent to an address I've never lived at (I've been a customer since 2006 and never lived at the address they sent the bills to in my entire life). I told them I never changed my address, they said I changed it in February, I asked if they would take care of the money owed because I was not notified in the mail or when I called in may before collections to pay for that policy in full. Then the story changed to I didn't change the address until march, when I asked even if I had received the bill why wouldn't the person I talked to last month let me know I had a past due bill so I could have paid for it as I had called to payfor that quote in the first place, not start a new one on the same address? They said they couldn't help me and to have a nice weekend.

Product_Or_Service: policy

Order_Number: XXXXXXXX

Account_Number: [redacted]XXXXXXXXXXXXX

Desired Settlement: DesiredSettlementID: Other (requires explanation)

Pay the amount due, or withdraw from collections as a mistake and I will pay the full amount.

Business

Response:

Business Response /* (1000, 5, 2013/07/01) */

A response was emailed to Ms [redacted] from Travelers Glens Falls Business Center July 1, 2013.

After extensive review of Ms [redacted]'s inquiry and contacts with Travelers, Travelers has made the following amendments to her policy:

* Cancelled the original home quote with the incorrect mailing address the same day it went into effect.

* Removed balance from our internal collection department.

We were also sorry to read of her decision to cancel her remaining business with Travelers.

Review: My roof was inspected by a local roofing company. We sustained Hail damage. We contacted Travelers and filed a claim. They sent [redacted] to come and inspect our roof. He spent less than 15 minutes and came down and said it would not be covered. Travlers covered my neighbors house and they sustained the same damage. The other inspectors coming and checking roofs all spent at least 45 minutes. I told [redacted] I was not happy with this response and please give me his supervisor. I spoke with his supervisor, [redacted] who said the roof is old and the roofer is just looking to make business. I told him I would file a complaint. He said to go ahead and do it. It won't matter who I report it to, it won't effect Travelers. I asked for an independent adjustor - they said we could pay for who we want but they won't cover the roof. I called his manager - [redacted] - and basically got the same response. I want to know why Travelers replaced my neighbors roof but not mine. This is not fair and equitable and our treatment by them was appalling. At least 8 other houses have had their roofs covered by their insurance companies. As stated, Travlers covered my neighbors roof, but not mine.......Desired Settlement: I would like Travelers to replace my roof which sustained hail damage and that is covered under my policy.

Business

Response:

A response was sent to [redacted] on April 29, 2014 from Travelers Hartford CT Claim Center as follows:

"Please accept this letter as our

response to your correspondence sent to the Revdex.com in

I had a bad experience with this Insurance company, the office #412 agent og4944 was mean and unrespectful, the service is terrible and they are not stray forward with the client, they keep telling me to wait for a water claim and them tell me I don't have the right insurance and when I call to ask for getting the right insurance after the claim was decline , the lady tell me some ridiculous answer that only a five years old will believe, good luck with this business I don't see you guys in business for to long

Review: My name is [redacted]. My husband and I are senior citizens, 86 and 84 years of age respectively, who have been insured with Travelers for a very long time. Within our tenure with Travelers, we have not had excessive claims ... not more than two in all of these years. I recently filed a claim as a consequence of a loss that incurred from the inclement weather in the spring in my home town. The claim for a loss in May was filed on 20 June 2015. I am still battling with Travelers to fairly pay my claim. My house is a 1300 sf frame home with 3 bedrooms and 2 baths, living areas, dining, and a kitchen. It resides in an inner-city section of town that is predominantly African-American and populated with senior citizens living on a fixed income. I sincerely feel I am being redlined by Travelers because of where I live, and that is why they are declining my repairs. They are making me feel that they are giving me all I deserve because of where I live. My roof was damaged from the inclement weather as well as was the underlying decking. Also because of water damage ensuing from the roof, my ceilings in my kitchen, den and dining room were affected. They paid the minimum amount of damage on the claim, and after my high deductible, sent me a nominal check. I hired a contractor to estimate my damages. The contractor met with [redacted] their adjuster. The adjuster had to issue a supplement for repairs badly missed in his original estimate. Had I not had the presence of mind to contact a contractor, they would have gotten away with the poor adjusting. The contractor has always maintained that the decking on my roof should be replaced because it too was damaged from the inclement weather against which the claim was filed. [redacted] told us that if we had shiplap sheathing (1x6s that formed the decking) and the code indicated that the decking would have to be replaced, Travelers would replace it. When my contractor informed Travelers of the shiplap underneath the roofing material, the claims department literally told my contractor to prove it. My contractor has been dealing with them to get a fair assessment of my damages since August 2015 ... back and forth. Well, the contractor in an effort to prove the damage, dropped my ceiling in my living room to commence repairs to the ceiling. Once dropped, it was discovered that the material underneath had to be replaced, material that was not visible from the outside on the ceiling. Part of the claim was to replace the damaged ceiling tile. When the tile was demolished, it was discovered that there was sheetrock underneath. Also, it was discovered that the decking was damaged to the roof, and that the damage to the decking was highly visible. All of this ensued from the water damage from the storm that the claim was initially filed. My contractor contacted the insurance company to inform them that they had the proof to support replacement of the decking. The damage was documented comprehensively with pictures, and the ceiling was left open so that the damage would be visible. He invited the adjuster to come back to see. Moreover, my contractor sent in the City of Dallas code that mandated the decking would have to be replaced, and in addition, overlaid with OSB. Travelers sent out a male/female team on yesterday, 10 December 2015, to inspect the damage. The team told me that I would hear something before close of business. Today, my contractor had to contact them because it was nearing 5 pm, and we had not heard from them. Such disregard for a customer! Imagine my discontent when my contractor informed me that Travelers was denying any further responsibility for the damage. Travelers is clearly taking advantage. I know that I would not be treated this way, if my home were in a better part of town. At my age, I am being forced to fight the insurance company. If I must, I must! This is the first step --- reporting Travelers for redlining in an urban setting. My home may be 50+ years old; however, it is my home. My husband and I have kept it up very well. I want my house fixed according to the code and the damage I incurred --- according to what I pay for each month.Desired Settlement: I am requesting that Travelers repair my home. Even though I live in an urban community populated by senior citizens on a fixed income, I deserve to have my home properly repaired based on the damage and not the area in which I live. I am sick. My husband is recovering from brain surgery. We pay our premiums on time each month. They raised my premiums after filing the claim, and now they have the nerve to not pay the claim. I have some very nice things in my home. I just want my home repaired correctly. I am tired of fighting. I am tired of begging. Travelers should not treat their customers this poorly. I have read about insurance companies redlining their customers. If they are not going to treat me fairly, they should not take my money. I placed my trust in them to insure my home. Now I need them to act upon that trust as well as the insurance for which I pay. Moreover, I want my house properly insured. They are over-insuring my home. There is no way that my home should be insured for the amount that I am being insured. That is just another way to get money from poor people. I am so disappointed that at my age and the amount of money that I pay, Travelers is being so unfair.

Business

Response:

Travelers claim has made several attempts to contact [redacted] however, there has not been any return calls to Travelers to discuss her complaint.

Business

Response:

No response will be going to [redacted] Travelers position remains unchanged.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: it is not a reputable way to treat the client.

Sincerely,

Review: Travelers is mishandling the multiple policies that I currently have with them. [redacted]dmitted on 8-8-13 that my account had been seriously mishandled and was "screwed-up" which is an understatement. I have been a customer for over 20 years and cannot resolve anything via phone. I have received multiple copies of ever changing policies via e-mail and regular mail. I have also received multiple refund checks for issues unknown followed by statements of money owed without a coherent reason. When possible, I have called to have the checks credited to the various balances due. I called in early May to discuss an severe increase in my auto insurance that was outrageous for a 2003 car. The woman that I spoke with admitted that I was being overcharged and had been over charged for the past 18 months. I am seriously concerned that Travelers is fraudulently handling my account, I am being over charged more than they have admitted, and that I will not have the coverage that I need when an emergency happens. Today, I spoke with [redacted] in re an invoice that I received for $46 and he mentioned a mystery payment of $53. Per their online system, no balance is due for any of my insurance policies.

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

1) a refund for being overcharged for my auto insurance for 18 months (prior to 5-8-2013 statement);2) a detailed explanation as to why I am receiving multiple and different polices without explanation 3) A breakdown of what I owe for my homeowners policy (called today about receiving an invoice for $46 - mailed 2 days before I called on 8-8-13 and increased the coverage from $21,000);4) A detailed accounting of what has been going on with my insurance policies; and5) A letter of apology

Business

Response:

A response was sent to Ms. [redacted] on September 10, 2013 from Travelers Knoxville Business Center. It outlined her payment history on auto and condominium policies. She received a summary of payments / credits, and the account discount for having auto has been re-applied to the condo policy. With her consent back on 8/8/2013, coverage for her piano was added to the condo policy rather than a separate PAF policy, which resulted in an increase in the condo policy premium. Her PAF policy was cancelled back to the original effective date, resulting in a refund.

Review: [redacted], I tried to cancel an automobile insurance policy that was under my brother who was passed away on [redacted]. The premium for the policy was paid on [redacted]. The policy will renew starting [redacted] to [redacted].

A travelers auto company rep, stated that she needs a copy of executor orders/document to cancel the policy. She said a copy of death certificate will not sufficient to cancel the policy. All other companies those associated with my brother were very supportive, cooperative, and trust. The Travelers Auto Insurance Company was the only company (rep) was not cooperative and not supportive to cancel the policy. I am the only family member came to the [redacted] to take care of my brother who was passed away.Desired Settlement: Cancel the policy and refund the premium immediately.

Business

Response:

A response was sent via email from Travelers, 5/27/2015 as follows:

"Thank you for speaking with me by telephone on May 26, 2015

in regards to your inquiry filed through the Revdex.com.

Review: I had bought new lug nuts and bolts at the request of Walmart when I had my tires rotated in March 2012. The lug nuts and bolts were so tight that the bolts snapped in HALF and the front right tire flew off while I was driving. I did manage to steer the car off the road before anyone came down the street. My insurance company is charging with me as an AT FAULT DRIVER because I didn't maintain my car. I actually did maintain my car. I had new tires, new lug nuts, new bolts, new air filter, and fresh oil. They have upped my premiums by almost 50% saying that it was MY FAULT. Actually, if I had left my old lug nuts and bolts on and never had my tires rotated, the technicians would never have over tightened the lug nuts on my car causing all five bolts to snap in half.I have been with Travelers since January of 2004. I have had two tickets (January 2007 and October 2007), However, since these I have maintained an excellent and perfectly clean driving record. I have NEVER filed a claim before this one. So for ten years that have collected money from me and now they are raising my rate by $300 every SIX MONTHS to recoup the measly $4000 check they gave me for my car. I believe they have TOTALLY made a profit from me before this (considering they have collected money every month for almost 10 years) and now they say that I did NOT do my due diligence as a responsible driver. This is completely fraudulent and frivolous. They REFUSE to go after WalMart but have no problem penalizing me.

Product_Or_Service: Car Insurance

Account_Number: [redacted]

Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like a reasonable and fair premium since I AM a safe and responsible driver and car owner.

Business

Response:

Business Response /* (1000, 5, 2013/07/02) */

A response was sent 7/1/2013 to Ms. [redacted], from Travelers Glens Falls Business Center. As discussed with Ms [redacted], Travelers claims area recently re-evaluated the "at fault" designation of the April 11, 2013 accident. As a result of this additional review, the accident has been changed to "not at fault." The rating of her policy has been adjusted to reflect this change and she will receive an updated policy declaration in the near future reflecting the reduced premium for the July 24, 2013 to January 24, 2014 term.

Review: we moved to ** and notified travlers and sent proof of insurance over a year ago and they still try to collect we have faxed them proof of insurance

we moved to ** had to get local insurance called them let them know faxed proof that we had insurance we have been sent collection letters by travelers and other collection serveces we continually fax proof of coverage to collection companies and to them but they don't stop they report this to credit agencies I want them to stop and tell the credit reporting agenciesDesired Settlement: I want to stop and to fix any credit damaging reports they have submitted

Business

Response:

A response was sent to Ms. [redacted] 5/18/2015 as follows:

"Thank you for your recent inquiry to Travelers through the

Revdex.com. I appreciate having the opportunity to address

your inquiry in this email.

Review: WE have Travelers for our home woners insurance. We took a small 3 day trip and when we came home my wife had discovered a leak in our second bathroom, that wasn't there before we left for our vacation.We have a cleanwell maintane home, and she does clean and we would have noticed something if it had been going on.The insuranceis refuseing to pay the damage, it has been to date a fight.They send the agent over,he looked at it and said it looked like it was more than 14 days old and would not cover it.He also did not have a camera for pictures.We had to get our contractor to take the pictures and send them to him on his e mail because he could get them any other way.To me that puts up a red flag.they said they would cover the tear out of the the toilet and the sink and the ffloor to do a better inspection, then put all that back.Just they wouldn't pay for anything else.It has been since June 21st.We ahve not gotten any money for anything yet, our contractor does not work for free.We call 7/7/14 left measages no one call us back. This is not the service I have been paying for all these years.All we want it our bathroom fix,no more no less.They also told us that if it was older than 14 day that they would not cover it.We asked where in the policy that was written so we could look it up.They said it was on page 10,well in the copy they send us there was no page 10.We can provide a statement from our contractor and the plumeer who are experts in this feild as to the damage done. The insurance compay said if we want a enginner to look at it then we could pay for that also.Desired Settlement: We would like them to take part of the money we have been paying them al these years,the money they have been making money off of.We just want the damages fixed in our bathroom.We are retired and do not feel it right that we should spend the rest of our years sitting at home waiting for something to go wrong so we can call it in within those 14 days.We sort of thought about enjoying our lives and our home.We need follow from them something,if they say they will call then call.

Business

Response:

A response has been sent to [redacted] 7/15/2014 from Travelers Portland Oregon Claim Center as follows:

"Your dwelling was inspected on June 26, 2014 with your contractor [redacted]. Our inspection revealed that the floor was soft from exposure to water. As part of our investigation we agreed to have [redacted] detach the toilet and pull up the vinyl floor"........he proceeded to do that the next day, photos were then submitted showing extensive water damage(s) to the subfloor, baseboard(s), lower wall(s) and floor covering(s). "The photos showed evidence of shower, toilet leaks and rot damages. Based on the amount of damages found in this area this is not a recent leak but one that has been ongoing for an extended period of time. It also appears that both the toilet and shower are leaking possibly due to faulty installation aas the bathroom was remodeled two years ago." (the letter includes the policy language in section HO-3(11/06)

"Our investigation revealed that the damages you are claiming have occurred over an extended period of time and possibly due to faulty installation. It also appears that there are two leaks. The shower and toilet are both leaking. As the above mentioned exclusion are applicable to the loss the damages do not qualify as a peril insured against. Thus no policy beneifts are available under the Additional Coverage of Limited "Fungi", Other Microbes Or Rot Remediation.

Our records show we have advised you of the process and coverages on 6/24/14, 6/26/14, 6/30/14, 7/3/14 and 7/8/14. While no benefits are available for your loss, we have issued payment for damages caused as part of our investigation. A payment in the amount of $1,143.49 was issued to you on July 3, 2014. A copy of the estimate has also been previously forwarded to you."

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Description: Insurance Companies, Insurance - Auto, Insurance - Fire & Flood Specialists, Insurance - Homeowners, Insurance - Marine, Insurance - Rental, Insurance - Property, Insurance Consultants, Insurance Services, Insurance Agencies and Brokerages (NAICS: 524210)

Address: 1 Tower Sq Stop 8A, Hartford, Connecticut, United States, 06183

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