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Travelers Companies, Inc.

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Reviews Travelers Companies, Inc.

Travelers Companies, Inc. Reviews (241)

Review: I recently had a leak in my garage right below where my bathtub is. I called a plumber the same day I seen the leak. We took out the tiles of my enclosed bathtub. The plumber diagnosed there was a leak in the pipes. I called my insurance and filed a claim. My insurance Property Claim representative came out the next day and made the determination that is was a constant leakage of water that occurred over a period of 14 days or more. My claim was denied.Desired Settlement: DesiredSettlementID: Refund

I am requesting the damaged be covered under my insurance policy. I have $500 deductible.

Business

Response:

A response was sent to Ms. [redacted], August 13, 2013 from Travelers Denver Colorado Claim Center. As was discussed on the phone with Ms. [redacted] on August 5th, at that time, our investigation determined that the leaking water line to the tub has been on going for an extended period of time. Ms. [redacted]'s policy of insurance does not provide coverage for damage resulting from wear and tear or leakage that has occurred for more than 14 days. Therefore, we must respectfully deny her request for coverage to fix the water damages and repair the pipe.

Consumer

Response:

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

I filed my claim [redacted] with [redacted] on 7/29/2013 the first day I seen there was a leak in my garage ceiling. When I talked with Travelers agent [redacted], I asked him what plumber I should call. He said I could call any plumber. [redacted] from [redacted] came out, he determined it was a water line behind the tile of my bathtub. I advised him I would have the bathtub tiles removed and he could come back to stop the leak.

[redacted] advised me to call company he works with, [redacted], to access the damage. They came out on 7/30/2013. They gave an estimate $2353.23 for seen damages. It did not include any plumbing or repairs.

[redacted] came out the same day and determined from the door way that leak had been more than 14 days.

[redacted] came back on 7/31/2013 to cut and cap lines to stop the leak. He determined it had not been leaking that long, but did recommend that [redacted] come and take a look. I had [redacted] from [redacted] come to the house. He said it was not bad at all. The black that I thought may of been mold was from black tar paper that was under the tub. He had cleaners come out the next day and clean and apply plant based anti microbial agent from any potential mold. charge was $200.00.

I had several estimates for the repair of the tub and the ceiling of the garage where water leaked. They were from $700 to $1100.00. Plus cost of supplies including tiles, rebuilding the tub and ceiling.

I would like to for the original estimate for $2353.23 that [redacted] had his company give, plumbing repair, $581.88. Plus the cost of repair of the tub and garage ceiling of $1000.00 minus my $500 deductible.

Business

Response:

A response was sent to Ms. [redacted] on September 9, 2013 from Travelers Denver Colorado Claim Center. It seems there is some confusion regarding the role of [redacted] in the inspection process. This contractor was simply provided as a part that could provide access to view the damage under the tub. Although [redacted] provided an estimate for the damage repairs, this estimate is not a commitment of coverage by Travelers. The coverage determination is made by the claim handler, and is based on his evaluation of the damaged property. As outlined previously, Ms. [redacted]'s policy of insurance does not provide coverage for damage resulting from wear and tear or leakage that has occurred for more than 14 days. Therefore, Travelers respectfully denied the request for coverage to fix the water damages and repair the pipe. The action being taken by Travelers, as described in this letter, constitutes our position on the claim on the information and documenation we received. If there is any new or different information that might lead us to reconsider our decision in this matter, please have Ms. [redacted] contact Travelers at the number provided in the response letter.

Review: I bought auto and home insurance from Travelers on 08/04/14 after long discussion and persuasion - was happy to switch from my exiting insurance as coverage were better and more cost-effective. Home and auto insurance is paid in full FYI. Today 09/12/14 got one letter from Travelers (dated 09/08/2014) that property coverage cost insurance (aka dwelling coverage) has gone up by $98,000 and hence I need to pay higher premium (additional $237 to be exact).

I talked to the customer care department and got very cold response. I was told that these charges are mandatory and will go to collection if don't agree to pay. Per them - I've two choices : Either pay these additional amount or switch to new service provider. I switched from my old car insurance company after being with them for more than 5 years. Also my old home insurance company will not offer any deal as it's been more than a month and will be treated as new customer.

It's catch 22 situation now - can't go back but don't want to be with Travelers any more - feel cheated ! Pls help !Desired Settlement: Waive off the additional charges as it's unethical and unprofessional.

Business

Response:

A response was sent 9/22/2014 from [redacted] Business Center.

"Thank you for your recent

inquiry to Travelers through the Revdex.com. I appreciate

having the opportunity to speak with you by telephone today and I am sending

this letter as a follow up to our conversation.

Review: 1st adjuster came out an did inspection and promised more help the next week; he never returned to work

2nd adjuster told us to remediate ourselves

To whom it may concern:

I am filing this complaint on behalf of my mother, Ms. [redacted], who currently resides at [redacted]. A have a Durable Power of Attorney to conduct matters on her behalf. Her homeowner's policy (#[redacted]) is covered by your company. [redacted], an adjuster from Travelers Insurance [redacted] branch, came to my mother's residence on 21 August to check a roof leak as well as recurring mold issue. Inspected inside and outside of home. After getting detailed information from my mother, he eventually said that he'd get specialists to see if the house was inhabitable the beginning of the next week. My mother did not hear from him the entire next week, though numerous calls and emails were sent. Mom received a call from Mr. [redacted], another adjuster from Travelers Insurance [redacted] branch, stating that he had seen my mother's appointment from the 21st of August on Mr. [redacted] desk. She had also been informed by Mr. [redacted] that Mr. [redacted] did not show up back to the office after his visit with my mother on the 21st of August. He in turn referred my mother to Mr. [redacted], yet another Travelers adjuster, but he is from the [redacted] branch. Mr. [redacted] said it'd probably be easier to refer her to [redacted] being that it is closer to [redacted] than [redacted]. Mom then got a call from [redacted] later that day. He informed her that he could not come to the house until 8 September, yet another week on top of the week she's waited for Mr. [redacted]. He also said that an HVAC specialist was to come on September 4th. No HVAC representative ever came. There was also no mention of a mold specialist or air quality inspector as discussed with Mr. [redacted].

Due to what was felt as a lack of urgency, my brother called the Travelers Branch in [redacted]. A person who would not reveal his name stated that the [redacted] Branch would be closing THAT DAY. After that, my brother called Mr. [redacted] in [redacted]. He in turn gave him contact information for Mr. [redacted] which is [redacted] supervisor. After attempting to call Mr. [redacted] called the Headquarters Branch in [redacted], after hearing Mr. [redacted] voicemail about contacting them in case he is unreachable. A receptionist by the name of [redacted] answered. [redacted] explained the situation and [redacted] said she'd relay it to a supervisor.

Apparently, the supervisor got a hold of Mr. [redacted] because he called my mother. My mom explained to him again how long that she'd been waiting and that the situation was critical, but he reiterated that he was not coming until 8 September. He then said that "if you feel that it's that bad, they should rip out the drywall and remediate it yourself".

THIS IS NO WAY FOR ANY REPRESENTATIVE FOR A COMPANY TO CONDUCT HIMSELF. Doing any destruction could also void any assistance she would try to get via insurance.

I also JUST reveived a call from my mother as [redacted] in in the home conducting the inspection. She stated that he is NOT BEING THOROUGH. He told her that there was no leak in the attic, so my brother actually took him back to show him. He changed his tune and said he saw it and that the leak was leading to a bedroom. It is evident that there is a leak because it is raining today.

It is also evident that Mr. [redacted] I snot interested in helping the situation at all.Desired Settlement: My mother's appointment with Mr. [redacted] is happening now. I would like for Mr. [redacted] findings to be scrapped due to the nature of his lack of professionalism. I would like for another adjuster from Travelers, preferably from the [redacted] Branch, and independent, uninterested professionals OF MY MOTHER'S CHOOSING to come to her home and conduct the mold tests and another air quality test. Another resolution I wish to have is her being able use her [redacted] benefit (Section **.)in her policy that

Business

Response:

A response was sent to Travelers Insured [redacted] on 9/9/2014, after a call to her sone [redacted], from Travelers [redacted] Claim Office.

After an extensive conversation with Mr. [redacted] on the afternoon of September 9, 2014 and discussed all of the issues he

raised in this complaint. We reached an agreement that we would send a representative

from [redacted] to determine if there were elevated mold levels in the house.

If the report from [redacted] suggests that there are elevated mold levels, and

there is no clear indication of what is causing the issue, then we will at that

time hire an engineer to determine whether the mold levels observed are a

result of a covered cause of loss under your policy. Once the inspection is

completed and the report from [redacted] is received, we will advise you of the

findings and whether or not an engineer will be needed.

Review: Travelers refuses to pay the difference to get my vehicle repaired in a timely manner. My car has been in the shop for over a month (entered June 23rd, 2014) for a repair to the rear passenger door. The door is aluminum and requires a replacement of the skin, the thin metal sheet that covers the car door. However, this door skin has not been in stock for many months and is still not in stock. The door shell is in stock which is a full replacement of the door metal, not just the outside skin. It is a slightly more expensive piece and this is why Travelers has not replaced it. I am paying for full coverage insurance and car payments on a vehicle that sits in a repair shop and non-driveable because they will not fork over the money to do the repair correctly in a timely manner. I would have understood not paying the difference if the time difference was a week or two. But 5 weeks later and no end in sight is not acceptable. I expect my vehicle repaired in a timely manner.Desired Settlement: Buy the door shell for my vehicle, and have it installed QUICKLY. If not, then I expect to have my insurance premium for the time this vehicle is out of service because of their problems. I am also having to drive one of my other vehicles and pay gas while the vehicle out of service is a full electric vehicle. I am not receiving a rental, nor do I need one. However it would seem to be in good taste to at least pay for the extra gas cost when not having to pay for a rental for over a month.

Business

Response:

A response was sent to [redacted] on July 28, 2014 from Travelers Denver Claim Center as follows:

This letter is in response to

your complaint filed on 7-27-2014 with the Revdex.com.

Review: The customer service that has been provided to me by Travelers over the course of the past several months has been consistently poor and disappointing - resulting in hours of wasted time and a financial impact of exorbitantly high monthly payments and unnecessary fees caused by their incompetence.My husband and I carry 3 policies with Travelers and all are to be listed on a single invoice and apply billing and payments to cover 12 equal installments for each policy. The equal payments have historically left us with a monthly installment of less than $150. The issues all began in the first billing cycle of the combined policy when the billed failed to arrive at all and resulted in our first missed payment in the history of our account (we both carry credit scores above 820 by the way). We thought the issue was rectified immediately when calling that next month to make a payment of $750 to be applied to all policies accordingly. We were told the overpayment would cover the missed month and the next several months. The late fee would also be waived as it was the first offence. None of the above happened as was promised and we later received a bill for much larger than expected and were told that the previous payment was not applied correctly as it was promised and instead only applied heavily to 1 of the policies. More late charges ensued - although promised to be waived. This cycle repeated again where a larger than usual payment was made and Travelers was to straighten out the bill and apply accordingly. As of today, nothing has changed and all late fees still stand (none have been waived as promised). All policies together SHOULD have resulted in a monthly bill of $121.08 and yet I made a payment today for $412.03 and have incurred multiple late fees along the way and still have no confidence Travelers has worked out the fund allocation and monthly application. My husband is a 12 year employee of The [redacted] and we thought you were one of the best. Looks like its time for a change

Product_Or_Service: Insurance

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I have no issue paying the minimum amounts due for each policy as I am accountable for making payments on a straight forward policy that I agreed to make. What I have a major problem with is paying multiple late fees (that were promised to be waived but were not). The exorbitantly high monthly amounts due to the incompetence and consistent errors made by a customer service department who failed to apply the correct monthly payment amounts appropriately across all p

Business

Response:

A response was sent to Ms. [redacted] on 3/2/2015:The response letter outlined her payments as well as explained, Travelers removed 4 late fees totalling $40. Spread installments evenly over the remaining installments available. Set expectations for typical monthly installment amount and next 3 installments on current term.

Consumer

Response:

I received a letter in the mail a few days ago from Travelers to acknowledge their errors in servicing our accounts since November 2014. They were also able to address their plan to rectify these issues. At this time, I am satisfied with their response. Thank you! [redacted]

I recently had a stress claim crack on my boat after years of making premium payments. The claim was handled well and payment was made. As a result of the claim my policy was cancelled which was not explained to me in the beginning of the process. I feel this company should explain to its customers that it is ok to make premium payments but if a claim is made that is what will happen to you

Review: I have two insurance policies (two separate properties) with Travellers for over 10 years. At approximately $1600/year yeach, that's over $32,000 I paid to the insurance company in the past 10 years.

This year, I unfortunately had two issues resulting in claims:

1. A racoon which got into my attic in April, and

2. The water pressure regulator broke in my crawl space in August.

Those were the only two claims I have filed during the entire length of the policies. After deductibles (at $1000/incident) the total payout was under $2500.

Immediately after the second incident, I received a letter from Travellers stating that it would no longer renew my policy, forcing me to find another carrier. That turned out to be an almost impossible task. None of the major carriers I called would even consider writing a policy after learning that I had two claims.

I realize that the Travellers needs to make a profit, but I think the company has profitted very well in my case, and I think that it is unreasonable for it to put me in a position where it was nearly impossible for my to insure my home.Desired Settlement: I wish Travellers would consider contacting me to discuss options for continuing insuranace, rather than just decide not to renew the policy and leave me out cold.

Business

Response:

A response was sent to Mr. [redacted] on October 18, 2013 from Travelers [redacted]:

"In your

correspondence, you have questioned the nonrenewal action taken due to losses.

As explained in your policy jacket, provided sufficient notice is given, we may

elect not to renew your coverage at the policy anniversary. As industry

statistics have shown that past losses are predictive of future claims, our

underwriting staff conducts a periodic review of the specific claim activity of

our policyholders. In your case, my records reflect that you have experienced a

total of two losses within the past three years. Our underwriting guidelines

stipulate that in order to be eligible for our current home program, there

cannot have been more than one loss within the three year experience period. As

a result, your policy was non-renewed effective September 30, 2013.

Review: Received quote for home owners insurance based on correct square footage of home and purchased insurance which was paid in full for year. A month later, travelers sends inspector to home who grossly overestimated home square footage without seeing inside. Also made numerous other errors about house. Insurance company now trying to collect another $600 and counting attic and garage as finished squared footage. When disputed, we asked for another inspector done correctly and were declined saying attic and garage are included in living space. We contacted a local Traverler Agent and they stated insurance should be based only on heated living square footage and had never heard any insurance company adding attic and garage as living square footage. It appears to us that travelers is committing a bait and switch. We have tried to dispute their false claim of our house with county assessor documents and inspection report from two years and they refuse to return our calls oral lotus to speak to a underwriter stating their documents are accurate.Desired Settlement: Our contract as quoted and paid for when insurance was purchased and policy written

Business

Response:

A response was sent to [redacted] on 9/11/2015.At the time the policy was issued a replacement cost estimator evaluation resulted in an estimated replacement cost, policy was issued with coverage for the dwelling at $400,000 and was agreed to by both parties. An exterior inspection was conducted by an outside frim and the replacement cost for the dwelling was $589,461. The policy increased coverage, and insured was notified. Since [redacted] submitted additional documentation about his home and an updated replacement cost calculation for his home was completed, it was determined replacement cost coverage is $438,500, previously communicated to [redacted].

Review: This is in regards to claim [redacted] in regards to my business [redacted]. I had submitted a claim when my restaurant was broken into, glass breaking and shattering the windows and breaking the air conditioner. This claim was several years ago, and took far too long to receive any results. I submitted everything that was asked of me in a timely manner, many, many times. I was either given no reply or it took several months to even get a response. The company refuses to address the air conditioner problem, nor pay for the damages of it.Desired Settlement: I have since had to put in a new air conditioner (out of my own pocket). I had waited for a long time for this to be resolved, and since there was little to no response, I was forced to take matters into my own hands so that my restaurant could continue to run in a comfortable manner and I would not lose anymore business from this mess. I was not about to have another summer like the past year! Please resolve and not just let them pick and choose who they want to help. We pay insurance companies to take care of our needs, especially when things are out of our control. I expect them to do their job when issues arise.

Business

Response:

A response was sent to Mr. [redacted] on 8/10/2015:

Travelers Claim Rep inspected the loss with you on March 31, 2014.

He was able to provide coverage for the vandalism damage to the building

glass and associated items that were installed by you as a tenant betterment

and improvement. He also provided

coverage for the loss of business income during the time of the loss. Payments in the amount of $1,372.31 were

issued to you for the covered portion of the loss.

Review: Unfair business practices and financial bullying.

Two years ago I was forced to prove my sub-contractors, where actually sub-contractors even though they had Insurance with that company. I then paid my policy for 2014. This year after insurance auditor found lapse in sub-contractors coverage, I received an invoice for $400. After I paid it I received an additional charge of $300 for what they called additional charges. I refused to pay and canceled my policy. 7/18/2013 I received an additional bill for $80.00. My premium has already been paid but my coverage has been cancelled and I can not get new coverage with another company until I pay this $80.00. I just want them to cancel my policy and leave me alone. I have told them they can keep the policy money. But they refuse to stop billing and harassing me even though it is I that should be receiving a refund. Policy was paid in full 3/10/2013 I cancelled policy 5/10/2013 and policy was set to expire 3/10/2014Desired Settlement: Just leave me alone

Business

Response:

A response was sent to Mr. [redacted] on September 11, 2013 from Travelers Residual Market Division, St Louis MO. The response included the following: "In the state of Missouri, a contractor is liable for injuries and/or death to uninsured subcontractors and any additional laborers you or your subcontractors may use. In the absence of Workers Compensation Insurance, the policy would respond. In turn, premium is charged to your policy for that risk (or exposure.)

The final audit for the term 3/10/11-3/10/12 generated additional premium as you noted hiring a temporary labor to assist in installation and paid that individual $3800. In addition to the temporary employee, you noted using two subcontractors but no evidence of workers compensation insurance. This was later provided to Travelers by your insurance producer and the audit was revised to remove payments made to the two subcontractors. Yet you are still liable for the additional laborer that you hired.

During the 3/10/12-3/10/13 term, the auditor noted you utilized more labor this term. Again, you are liable for the additional labor that you hire. In turn the insurance carrier adds this exposure to your policy.

Although you have cancelled the 3/10/13 policy effective 5/3/13, you have not complied with the audit for this term. In this case, we have estimated the audit which is generating the $80 bill.

Should you comply with the audit, any adjustment will be made for the time the policy was active. Any change in billing or potential refund would be handled at that time."

Review: I bought this renter's insurance acct#[redacted] along with my auto insurance through [redacted] in November 2013. In February 2014, I moved to a place, and I changed my address through [redacted]. Early this year, I received a $35 bill from Travelers regarding my "automatically renewed coverage" from 11/26/14 to 01/02/15. There is a statement in the bill says that Travelers will adjust this balance if you purchased other insurance or disposed of the property the period we provided coverage. So I called and tell them I moved at Feb 2014 and changed my address with them. But they told me I only changed the address with [redacted], and didn't changed my address with Travelers. So they can automatically charge me for the automatically renewed coverage. The funny part is that the bill is sent to my new address I changed in 2014.

Business

Response:

A response was sent to Mr. [redacted] on June 26, 2015.

"We

have cancelled your policy effective the last renewal date of November 26,

2014. Your balance due is $0. We have communicated this with our collections

partners and you should not receive any further correspondence."

Review: My mortgage company sent my escrow check to travelers insurance company, when it was supposed to go to [redacted] finally my mortgage company tracked down this check, travelers inssurance mailed it without consulting me, mailing it to the wrong address I have emailed the agent I was in contact with [redacted] asking if the check has been resent to the correct address I gave her ect. I have had no response from anyone at travelers with mutiple attemps made by me to contact some one. I informed them that I would contact the Revdex.com if no one were to responed to my attemps, Travelers failed to update me on any information regarding the Check they have erroneously maintained for over a year now.

Desired Settlement: DesiredSettlementID: Other (requires explanation)

To have someone at travelers inform me on the status of the $630 check they are supposed to have sent me and the recipt of my check.

Business

Response:

Business Response /* (1000, 5, 2013/08/07) */

We respectively request an extension to 8/14/2013 to respond to Mr. [redacted]. Thank you.

Business Response /* (-10, 7, 2013/08/14) */

A response was sent to Mr. [redacted] on 8/14/2013 from Travelers Glens Falls Business Center. the email response is as follows: "As we discussed via phone earlier today, upon review I was able to locate the check in question. According to our records, the check was received and cashed on May 31, 2012 by your wife, [redacted]. I've included a copy of the check for your records."

Review: In June 2013 I canceled my Travelers auto insurance. I replaced it with a Gieco Policy. My Travelers policy was paid until 6/24/13. The Gieco agent told me they would debt my checking account on 6/20/13 so that the tow policies would over lap. I received a bill from Travelers for 25.00 on 7/01/13.

Product_Or_Service: Auto insurance

Account_Number: [redacted]

Desired Settlement: DesiredSettlementID: Other (requires explanation)

Cancel the Travelers bill.

Business

Response:

Business Response /* (1000, 5, 2013/07/23) */

A response was sent to Mr. [redacted] 7/23/2013 from Travelers Glens Falls Business Center. The response included the following: "I was sorry to read of your decision to leave Travelers recently. We appreciated the opportunity to do business with you and hope to serve your insurance needs again in the future. After a careful review of your account, we have amended the balance on your policy to reflect $0.00. Please accept our apologies for any inconvenience this has caused."

Review: When I closed on my house in 2007, Bank of America had recommended this company to provide insurance for my house. I had this company for 5+ years as my house insurance provider without ever having filed a claim. Fast forward to 2011when winds from a hurricane damaged my roof (shingles) and it was then leaking. I had filed a claim to get my roof fixed and had no issues making that happen. Months later I received a letter from the company basically informing me that they were going to discontinue covering me. I called their customer service and from what I gather from that conversation was that they were dropping me because I filed a claim. I was very upset because that's what I thought I had been paying them for the whole time. Even the lady from their customer service indirectly expressed her understanding of my disbelief in regards to the reason I was being dropped. If I had this knowledge when I originally closed on my house that if I ever made a claim I would be dropped, I would have never given this company my business for 5+ years. When shopping for new insurance, (which was difficult because I had made a "claim") every customer service representative from multiple other insurance companies expressed to me that my experience was not common. I feel cheated that I would pay all those years and when it came time for them to do their job they would do it once, then drop me. They could accept my money as long as I didn't cost them anything, and I soon as I did need them for what I was paying them for.. I was then uninsured. I apologize for any spelling errors for I am typing this on a mobile device.

Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like a detailed explanation why my home insurance was discontinued. If this is standard practice for this company, I believe it should be mandatory that the customer be informed before signing anything.

Business

Response:

Business Response /* (1000, 5, 2013/06/20) */

A response was sent 6/19/2013 from Travelers Knoxville Business Center. Upon underwriting review, it was found that the policy is no longer eligible for renewal due to the loss suffered on April 16, 2011 and having no accompanying Travelers automobile policy. Accordingly, a Notice of Non renewal was issued on September 19, 2012 explaining that the policy would not be continued at the expiration of the current term, effective October 24, 2012.

Recent economic conditions and loss experience have had a significant impact on the insurance industry. As part of Travelers approach to confronting these challenges and sustaining business, we have had to make some difficult changes. We have revised our eligibility criteria for new and existing North Carolina homeowner policies and the changes include a new requirement that all existing homeowner customers without a Travelers automobile policy must be loss free to qualify for continuation.

Review: Travelers sent a man named [redacted] to investigate vandalism inside my home. He took my mini cam and two SD chips. Later I received a letter from travelers that I need to paint my home landscape and clean the garage. Only to find out later that [redacted] is the state plumbing inspector. I was under the impression he was there to do an investigation. My plumbing works fine. A man named [redacted] our local plumbing inspector told me [redacted] was his guru and that I never gave [redacted] the mini camera and SD chips. They have still not been returned. Since then I've contacted Travelers only to find out they are canceling my policy. How does painting my house or pulling weeds or telling me what I can have in my garage keep me safe? By the way the garage is where the evidence of this crime scene is stored. This story has more but maybe this is a good start. I thought I already filed a complaint with the Revdex.com to find out today they have no record of it. [redacted] allowed a streaming device to be put on my email [redacted] . I have contacted the sheriff and a new insurance company still waiting for the paper work.

Product_Or_Service: Home insurance

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Replacement

I need to be paid for all the damage this on going issue. I have installed a new security system that prevents them from entering my home since they could remote access the the night owl I have. Can't prevent them from the on going damage to my outside property just keep cleaning up their mess.

Business

Response:

A response was sent to [redacted], September 24, 2014 from Travelers [redacted] Business Center as follows:

Thank you for your recent

inquiry to Travelers through the Revdex.com. I appreciate

having the opportunity to address your inquiry in this letter.

Review: I am a member of [redacted], so I went through them for umbrella insurance, they chose Travelers, not me....but I'm not familiar with why they go through other companies...I Have car insurance with [redacted], so I don't understand, but they gave me a quote and I agreed. The bill was on my [redacted] online bill, but it did not allow me to pay. after 3 week, I contacted [redacted] about paying and they said Travelers would send me a bill. I never received the original bill. What I did received was a bill for a $96 late fee. so I contacted [redacted] and told them I did not want to do business with Travelers to cancel the insurance.

I then got a collection agency bill. I then contacted Travelers, spoke with someone a couple of weeks ago, that said they understood and would go back to [redacted] dn put the cancellation back to June and the fee would be gone. Well, it was never done, I am getting calls on my cell phone.... I paid the bill, but with never use this insurance company, and will go to [redacted] and complain and encourage them to not use this company because of their bad customer service on handling matters that are beyond a clients controlDesired Settlement: I hope they will do what they say and refund the $96 late fee for a service I never used from a bill I never received.

Business

Response:

An email response was sent to [redacted] on October 8, 2014.

Although collections has been stopped, she will need to sign a Lost Policy Release Form and return it to Travelers, in order to receive a refund to the backdated cancellation date of the policy.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I just emailed the form back this morning.

Sincerely,

Review: I took out a policy with this company in January 2014. Taking this policy with the understanding with a monthly payment of $72.77.As of April 2014 my policy changed to $103.63, which if I had known this was going to happen I would not have taken out the policy.Unfair business transaction is what I call it. I want refunded for the difference.Desired Settlement: A refund would be the only settlement I would agree on.

Business

Response:

A response was sent to [redacted] June 13, 2014 from Travelers [redacted] Business Center as follows:

"Thank you for your recent

inquiry to Travelers through the Revdex.com. I appreciate

having the opportunity to address your inquiry in this letter.

Review: I recently received a letter and form from Travelers Insurance Agency stating that I needed to sign a "Consent To Rate Application" form which will increase my home owners insurance by $276.00 dollars and that I have 10 days to sign and return this form or my home owners insurance will not be renewed for the upcoming year. This increase will be 37.9 % higher than the recommended rate as ascribed by the "North Carolina Rate Bureau". The policy is paid up until 8-2-14.I can fax the cover letter and form to you if need be...Thank you for your assistance.Desired Settlement: Further clairification and justification for such a significant rate increase at this time.

Business

Response:

A resonse was sent to Mr Locklear on May 20, 2014 from Travelers Spokane WA Business Center as follows:

"Thank

you for your recent inquiry to Travelers through the RevDex.com. We appreciate the opportunity to address your concerns.

Review: My home located in Glendale, SC was totally destroyed by fire on 1/13/2014. The insurer, Travelers Insurance, hired a private insurance investigator who concluded that the cause and origin of the fire could not be determined. Travelers Insurance is intentionally and purposefully delaying / refusing payment on the claim and is not responding to phone calls or certified letters asking for updates on the claim status. The burned structure is a public health risk as it contains asbestos, and Travelers Insurance will not authorize the building to be demolished thus further endangering the public. They have completely cut off contact with me, and my claim is in limbo. They will not pay for additional living expenses, even though my policy covers additional living expenses. Travelers is not acting in good faith to service my claim.The adjuster is Ted Alexander with Traveler's Insurance. His phone number is ###-###-####. He is located at [redacted]Desired Settlement: I would like for Travelers Insurance to follow the law of the State of South Carolina which clearly states that claims must be settled in a reasonable time period. It's been almost 3 months and there has been no resolution to my claim. I am asking that Traveler's follow the law and attempt to resolve my claim expeditiously without further unlawful delays.

Business

Response:

Travelers received this complaint thru the South Carolina Department of Insurance, (DOI) and a response was sent to them on 4/8/2014. please refer Mr. Martin to the South Carolina DOI.

"I am writing on behalf of The Automobile Insurance Company of Hartford, Connecticut

("Travelers") regarding the above referenced complaint that Mr. Martin recently filed with your office.

Travelers issued a Homeowners policy to [redacted], the named insured, providing certain coverage for her home located at 211 Wheeling Circle, Glendale SC 29346. [redacted] died in February 2013, and shortly thereafter, Michael Fred Martin, her grandson and personal representative, was named an additional insured under the policy.

A fire occurred on or about January 13, 2014. Due to asbestos concerns, no investigation regarding the fire could be made until after a licensed asbestos professional was able to confirm the presence or absence of friable asbestos at the property. We were able to confirm the presence of friable asbestos on January 20, 2014, which required a qualified asbestos personnel to assist in the fire investigation. The investigation regarding the origin and cause of the fire recently found that neither the origin nor the cause of the fire could be determined. Now that this portion of the investigation has been completed, Mr. Martin can begin removal of the debris.

Several issues regarding the claim; however, remain. For example, Mr. Martin recently returned an extensive personal property list that needs to be reviewed as well as his right to recover for damage to his personal property under the policy. In addition, Travelers is concerned whether it is dealing with the appropriate legal representative on behalf of the Estate. While Mr. Martin has provided a copy of the [redacted] will identifying him as the executor, South Carolina requires a representative to obtain court appointment before he is qualified to act as the representative. To date, we have not received any of the requested documentation, such as Letters Testamentary, giving Mr. Martin the legal right to act on behalf of [redacted] Estate.

In order to address the remaining issues, Travelers intends to examine Mr. Martin under oath as soon as date and time can be confirmed with Mr. Martin and Travelers’ counsel. Travelers is acting in good faith in its efforts to verify the claim. "

Review: After I obtained insurance on a rental property I own, I recieved a letter stating I had lose shingles on my roof that needed to be repaired in 30days or they would cancel my insurance policy. They sent this to my PO box that I don't check regularly during a time when I was moving my primary residence. When I received this and called them letting them know it couldn't be done in time, but it would be done very soon, I asked them what to do. They said have the repairs done (which were not very specific in my notice at all) and then send before and after pictures and the invoice. I did all that within a few weeks and when I submitted my information they would not reinstate my insurance. I cannot believe the poor notice with lack of repair details, the unreasonable means and time frame of their communication, and the fact that I paid for all the work and then would not be given insurance. Something seems very wrong with this service and ethics.Desired Settlement: I want my insurance reinstated with the original contract price immediately.

Business

Response:

A response was sent to [redacted] June 26, 2014 from Travelers [redacted] Business Center as follows:

"Thank you for your recent inquiry to Travelers through the

Revdex.com. We appreciate

the opportunity to address your concerns.

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Description: Insurance Companies, Insurance - Auto, Insurance - Fire & Flood Specialists, Insurance - Homeowners, Insurance - Marine, Insurance - Rental, Insurance - Property, Insurance Consultants, Insurance Services, Insurance Agencies and Brokerages (NAICS: 524210)

Address: 1 Tower Sq Stop 8A, Hartford, Connecticut, United States, 06183

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