Trifecta Deals Corporation

Hi [redacted] You had initiated a chargeback at the time when you returned the hoverboard to usWe had to wait for the credit card company to make a decision before we could proceed further with your casePlease understand that once you take the matter up with your credit card company or bank, then it is no longer in our hands to issue a refundIt would technically be their responsibility to return your money if they deem fit.We do acknowledge that we have received the hoverboard, and are in the process of evaluating its condition, and we will proceed with your case accordinglyThank you for your patience

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: the reason they are claiming that it was modified is because they did not put the correct address on the item...I included my street address then my p.o box just in case it came either wayTrifecta only used my p.o box and when I tried to track my order [redacted] informed me they could not deliver my item without a physical address..however on my order info my address was correct[redacted] has stated several times that they have tried to reach out to trifecta and are willing to refund my money back to them so that I can get my money back but they are missing info such item description or item number to properly locate it...trifecta refuses to cooperate and keep replying with the bogus automated text....I just want my money back In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear [redacted] ***,We apologize for the frustration you have experiencedWe have been back-logged this holiday season, and are working our hardest to catch up and provide our customers the level of service we aspire to.Regarding the hoverboard, we have already responded to your email and sent instructions on how to return a product for a refund or get it repaired for your daughterIf you have any questions, please email us and we will do our best to get back to you as soon as possiblePlease note it may take us a little longer at this time, but we are responding as quickly are we are able to.Respectfully,The Trifecta Team

Please check your email for the return labelsend the board backOnce we received the board we will refund your accountThank you

Hi thereWe truly apologize for the inconvenience, we will look into your account and will confirm with our RMA team why they sent you the invoiceThis process may take 1-business daysSo please wait for our replyPlease contact us of you have any questions.Trifecta Team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I will accept the fixed hover boardThat seems to be a situation that will work for both parties In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hi ***, We have tried to resolve this issue with you multiple times, recommending various solutions, and have tried to be accommodating to your requestsWe have also forwarded you the link to our Return Policy multiple times and asked you to review it so that we could come to a mutual agreement on the matter, but unfortunately it is very difficult for us to follow through with requests that go against our policies, though we try our best to stretch it as much as possible to fit the customer's needsWe are unable to provide either a full refund, or a brand new hoverboard in your case, but we would request you to review our Return Policy so that we can both proceed further on the case, and come to a common conclusion.Thank youTrifecta Team

As only one side of the dispute was told, we would like to provide an update regarding the customer’s claim.We delivered the order to the customer on 012017.We always commit to providing transparency with all of our policies (which you can kindly review on [redacted] ) and providing our customer support even after the purchase.We apologize for the frustration you have experiencedWe were back-logged this past holiday season due to a container which was delayed a week lateDue to the holidays, we worked hard to catch up and provided our customers the level of service we aspire toAt this time, we have fulfilled and taken care of all fulfillment issues which arose during December of 2016.Respectfully,The Trifecta Team

Hello, We apologize for the frustration you have experienced We were back-logged this past holiday season due to a container which was delayed a week late Due to the holidays, we worked hard to catch up and provided our customers the level of service we aspire to At this time, we have fulfilled and taken care of all fulfillment issues which arose during December of Regarding the product, we have already responded to your email and sent instructions on how to return a product for a refund or get it repaired If you have any questions, please email us and we will do our best to get back to you as soon as possible Please note it may take us a little longer at this time, but we are responding as quickly are we are able to.You may review our policy at [redacted] , which we post publicly and advise all customers to review before purchasingRespectfully, The Trifecta Team

Hi ThereSorry for the inconvenienceWe just sent you the return label to your emailActually, we took some time to review your issue, sorry about thatHappily send out your board, we will repair and ship it back to you within 5-business daysPlease contact us through email if you have any questions.Thank youTrifecta Team

We have delievered this shipment on [redacted] We apologize for the frustration you have experienced We were back-logged this past holiday season due to a container which was delayed a week late Due to the holidays, we worked hard to catch up and provided our customers the level of service we aspire to At this time, we have fulfilled and taken care of all fulfillment issues which arose during December of Regarding the shipment issue, it has been shipped and delivered to you We understand that it was delivered later than expected, so if you have any questions, please email us and we will do our best to get back to you as soon as possible Please note it may take us a little longer at this time, but we are responding as quickly are we are able toSincerely,The Trifecta Team

Regarding the product, we have already responded to your email and sent instructions on how to return a product for a refund or get it repaired If you have any questions, please email us and we will do our best to get back to you as soon as possible Please note it may take us a little longer at this time, but we are responding as quickly are we are able toYou may review our policy at [redacted] which we post publicly and advise all customers to review before purchasing Respectfully, The Trifecta Team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Yes it was delivered on Dec ** which it broke on Dec [redacted] your company was contacted on Dec ** I did not receive a response from your company till Jan * I then had to contact your company again on January [redacted] asking what is going on on January [redacted] your coming any sent me a return label which that same day I sent it back to your company and it is now Feb * and I still do not have a hoverboardMaybe you should of read all the facts before responding it was delivered on Dec [redacted] that is not the issueAgain the issue is it broke I returned it and still do not have my daughters gift In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hi thereSorry for the whole processWe sent your board back but because of the busy schedule your order was mixed up and send it to different personWe truly apologize for the inconvenienceWe will ship your board out on MondayPlease contact us if you are having any questions.Thank youTrifecta Team

Hi, The funds will be back in your account within 3-business days We appreciate your patience

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved If the item that we sent back is not repaired or refunded to us then we will will certainly be taking this action againI expect someone to be in contact with us regarding the item being shipped back to us as well Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved Because....so first you respond with we will send you a new boardbut now I get an email saying you refunded my money, yet nothing is in my accountwhich is it because as of now I have neither and I better not be charged a restocking fee In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

[redacted] As only one side of the dispute was told, we would like to provide an update regarding the customer’s claimWe delivered the order to the customer on We always commit to providing transparency with all of our policies (which you can kindly review on [redacted] ) and providing our customer support even after the purchaseWe apologize for the frustration you have experiencedWe were back-logged this past holiday season due to a container which was delayed a week lateDue to the holidays, we worked hard to catch up and provided our customers the level of service we aspire toAt this time, we have fulfilled and taken care of all fulfillment issues which arose during December of Respectfully, The Trifecta Team

Regarding the product, we have already responded to your email and sent instructions on how to return a product for a refund or get it repaired If you have any questions, please email us and we will do our best to get back to you as soon as possible Please note it may take us a little longer at this time, but we are responding as quickly are we are able toYou may review our policy at [redacted] which we post publicly and advise all customers to review before purchasingRespectfully, The Trifecta Team

Dear [redacted] ,As only one side of the dispute was told, we would like to provide an update regarding the customer’s claim.We provided a refund of the order amount to the customer on January **.We always commit to providing transparency with all of our policies (which you can kindly review on [redacted] ) and providing our customer support even after the purchase.We apologize for the frustration you have experiencedDuring the holidays, we had a container which came in delayed a weekDue to the busy holiday season and high demand, we our fulfillment of orders was backlogged for a weekThis obviously caused much distress to our customersHowever, we were able to fulfill nearly all orders that came in within two weeks of every orderIf a customer requested a refund within 24-hours of the order, we cancelled and refunded the order in fullIf it were after 24-hours, the order was already pending fulfillment so we offered the customer a refund once we received the package back after denying it from ***We already offered this full refund to dozens of customers once we received back the package.Respectfully,The Trifecta Team