Trifecta Deals Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I have asked you numerous times to refund me my money, as I no longer want the product. People have reported horror stories of their kids being jerked off your hoverboards, throwing them into ladders. There is also a lawsuit where your hoverboard caused someone's house to catch fire. Before my item shipped out, I asked you several times to refund me my money because the processing window had exceeded 5 days, which is the maximum amount of days. You disregarded and bypassed my request and shipped the item anyway. I contacted [redacted] while the item was still in the processing stage and had them to refuse to pick up the package from your place of business. Per [redacted], you told them that was a mistake on the customer's behalf and forced them to take the package. I contacted them again as I began to see movement with the item's shipment progress. I made another request to have the item rerouted to the seller instead of being delivered to me. The item is set to be delivered back to Trifecta in New York, NY on Friday, December [redacted]. I do NOT want a hoverboard from you all, as I have expressed several times. I want my money back. How could you blatantly ignore a customer's request and do what you want anyway??? This is terrible, terrible business ethics. I expect to receive my refund when the item is delivered back to your place of business tomorrow. There should not be a restocking fee, being that the item was never delivered to me and that I had requested to no longer receive the item well before your company even received the item in its possession. You expressed to me that the delays stemmed from not having enough stock, and that you were waiting from everyone's items to be imported from China. How dare you sell something that you do not have. Moreover, how dare you force me to accept a product that I no longer want. I WANT MY REFUND. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],We apologize for the frustration you have experienced. We had previously responded to you regarding this issue. Unfortunately, our bank’s risk management system flagged the order. This may be due to a billing address that is different from the shipping address, or past activity with the...

credit card. Per our policy, we are unable to process any flagged orders. No fees are charged, and we encourage you to contact your bank regarding the $25 fee. All flagged orders are cancelled, and any funds are returned in full within 1 to 4 business days.If you have any questions, please email us and we will do our best to get back to you as soon as possible. Please note it may take us a little longer at this time, but we are responding as quickly are we are able to.Sincerely,The Trifecta Team

Regarding the product, we have already responded to your email and sent instructions on how to return a product for a refund or get it repaired.  If you have any questions, please email us and we will do our best to get back to you as soon as possible.  Please note it may take us a little...

longer at this time, but we are responding as quickly are we are able to. You may review our policy at [redacted] which we post publicly and advise all customers to review before purchasing.  Respectfully, The Trifecta Team

We have delivered the shipment to [redacted]. It appears the recipient has attempted to modify the shipment as it was en route (we did not make any alterations)....

 [redacted] We always abide to high transparency and clearly post all of our return and warranty policies on our website at [redacted].

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  If the item that we sent back is not repaired or refunded to us then we will will certainly be taking this action again. I expect someone to be in contact with us regarding the item being shipped back to us as well.
Sincerely,
[redacted]

Hi thereWhen you started charge back you will get the money from the bank. We contacted bank they said they already refunded your account. Please contact us if you have any questions.Thank youTrifecta Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted] If trifecta deals do not hold up to their end of the deal I will create another complaint. I have received ONE return label where I needed 2.  I have sent them an email stating that as well on 2/**/17.

Dear [redacted],We apologize for the frustration you have experienced. We have been back-logged this holiday season, and are working our hardest to catch up and provide our customers the level of service we aspire to.Regarding the hoverboard, we have already responded to your email and sent...

instructions on how to return a product for a refund or get it repaired for your daughter. If you have any questions, please email us and we will do our best to get back to you as soon as possible. Please note it may take us a little longer at this time, but we are responding as quickly are we are able to.Respectfully,The Trifecta Team

Dear [redacted],As only one side of the dispute was told, we would like to provide an update regarding the customer’s claim.We delivered the order to the customer on 01/**/2017.We always commit to providing transparency with all of our policies (which you can kindly review...

on [redacted]) and providing our customer support even after the purchase.We apologize for the frustration you have experienced. We were back-logged this past holiday season due to a container which was delayed a week late. Due to the holidays, we worked hard to catch up and provided our customers the level of service we aspire to. At this time, we have fulfilled and taken care of all fulfillment issues which arose during December of 2016.Respectfully,The Trifecta Team

Hi thereThis was the actual conversation we have: I'm just letting you know that you shouldn't have charged back your account with out our notice. This the matter with the bank, they have long process once the chargeback was reported with out the company notice. [redacted]
[redacted]...

[redacted]
[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved Because....so first you respond with we will send you a new board...... but now I get an email saying you refunded my money, yet nothing is in my account...... which is it because as of now I have neither and I better not be charged a restocking fee....... 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear [redacted],As only one side of the dispute was told, we would like to provide an update regarding the customer’s claim.We provided a refund of the order amount to the customer on January **.We always commit to providing transparency with all of our policies (which you can kindly review on [redacted]) and providing our customer support even after the purchase.We apologize for the frustration you have experienced. During the holidays, we had a container which came in delayed a week. Due to the busy holiday season and high demand, we our fulfillment of orders was backlogged for a week. This obviously caused much distress to our customers. However, we were able to fulfill nearly all orders that came in within two weeks of every order. If a customer requested a refund within 24-48 hours of the order, we cancelled and refunded the order in full. If it were after 24-48 hours, the order was already pending fulfillment so we offered the customer a refund once we received the package back after denying it from [redacted]. We already offered this full refund to dozens of customers once we received back the package.Respectfully,The Trifecta Team

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 What tracking number? I requested an RMA? This company needs to get a clue! 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],Regarding the product, we have already responded to your email and sent instructions on how to return a product for a refund or get it repaired. If you have any questions, please email us and we will do our best to get back to you as soon as possible. Please note it may take us a little longer at this time, but we are responding as quickly are we are able to.You may review our policy at [redacted], which we post publicly and advise all customers to review before purchasing.Respectfully,The Trifecta Team

Hi thereWe truly apologize for the miscommunication. This was the last email we received from you :The hover board I got for my son tampered with no remote no battery what kind of B/S is this company!!! You have ruined my sons Christmas and your thoughtless horrible people what is wrong with...

you people!! I hope your children had a great Christmas because you ruined my sons. Hope this company goes down fast and it will !! Sorry [redacted] company Sent from my iPhoneYou used harsh language on us but still we didn't say anything to you,  We showed some respect and we felt responsible about your problem and we replied to you this way:Hi [redacted] in addition to the previous email, your model sometimes does not come with a remote. Usually the big 10" model hoverboards are the ones that definitely have the remote. Once again, please let us know what is wrong with the hoverboard through photos/video and a clear description. Thanksweb. [redacted]facebook. [redacted]Please send the board back we will review and refund your amount. We prefer to refund your amount rather than replacing or repairing your productThank you

Dear [redacted],We apologize for the frustration you have experienced. During the holidays, we had a container which came in delayed a week. Due to the busy holiday season and high demand, we our fulfillment of orders was backlogged for a week. This obviously caused much distress to our customers....

However, we were able to fulfill nearly all orders that came in within two weeks of every order. If a customer requested a refund within 24-48 hours of the order, we cancelled and refunded the order in full. If it were after 24-48 hours, the order was already pending fulfillment so we offered the customer a refund once we received the package back after denying it from UPS. We already offered this full refund to dozens of customers once we received back the package.Respectfully,The Trifecta Team

Dear [redacted],We apologize for the frustration you have experienced. We have been back-logged this holiday season, and are working our hardest to catch up and provide our Trifecta customers the level of service we aspire to.Regarding the hoverboard, it has been shipped and delivered to you. We...

understand that the hoverboard was delivered later than expected, so if you have any questions, please email us and we will do our best to get back to you as soon as possible. Please note it may take us a little longer at this time, but we are responding as quickly are we are able to.Sincerely,The Trifecta Team

Dear [redacted],Regarding the product, we have already responded to your email and sent instructions on how to return a product for a refund or get it repaired. If you have any questions, please email us and we will do our best to get back to you as soon as possible. Please note it may take us a little longer at this time, but we are responding as quickly are we are able to.You may review our policy at [redacted], which we post publicly and advise all customers to review before purchasing.Respectfully,The Trifecta Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They did respond regarding how to resolve the issue and it did not work. After that I emailed several more times to request the return. Now they have had the return for over a week and I have not been refunded. The return was received by [redacted] on 1/**/17 @ 10:49 am. I have emailed several more times and also messaged on Facebook and left a message by phone, but have not recieved a response. I have also saw several blogs that other customers are having the same experience. I just want my refund, I don't like doing business with a company that you cannot speak to someone, it's very shady business. I wish I knew this before purchasing through their site.Thank you,[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]