Trifecta Deals Corporation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I responded (on 217) to their request for me to e-mail them for the form to acquire an RMA number but once again, they are not responding to my e-mailsAgain, the item has never been used since not all of the parts were installed &/or mailedOrder #*** In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Hi thereWhen you started charge back you will get the money from the bankWe contacted bank they said they already refunded your accountPlease contact us if you have any questions.Thank youTrifecta Team

HI there We sent email notification to the email you gave it to us which ends with [redacted] We refunded your account on [redacted] of FebOnce the refund is processed usually it takes 5-business daysIf you have any questions please emails usThank youTrifecta Team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Dear [redacted] , We apologize for the frustration you have experienced. If you placed your order during the holiday season, and there was a delay regarding your order, then we apologize as we had been back-logged this holiday season, and were working our hardest to catch up and provide our customers... the level of service we aspire to. Regarding communication, we apologize again that you did not hear back from us, although we always respond to our customers if they reach out. If the replacement that we sent did not work, or you are unsatisfied with the condition, please reach out to us once more through our support network, and we will be sure to respond and prioritize your case. Respectfully, The Trifecta Team

Hi thereWe truly apologize for the miscommunicationThis was the last email we received from you :The hover board I got for my son tampered with no remote no battery what kind of B/S is this company!!! You have ruined my sons Christmas and your thoughtless horrible people what is wrong with you people!! I hope your children had a great Christmas because you ruined my sonsHope this company goes down fast and it will !! Sorry [redacted] company Sent from my iPhoneYou used harsh language on us but still we didn't say anything to you, We showed some respect and we felt responsible about your problem and we replied to you this way:Hi [redacted] in addition to the previous email, your model sometimes does not come with a remoteUsually the big 10" model hoverboards are the ones that definitely have the remoteOnce again, please let us know what is wrong with the hoverboard through photos/video and a clear descriptionThanksweb [redacted] facebook [redacted] Please send the board back we will review and refund your amountWe prefer to refund your amount rather than replacing or repairing your productThank you

Dear [redacted] ,Regarding the product, we have already responded to your email and sent instructions on how to return a product for a refund or get it repairedIf you have any questions, please email us and we will do our best to get back to you as soon as possiblePlease note it may take us a little longer at this time, but we are responding as quickly are we are able to.You may review our policy at [redacted] , which we post publicly and advise all customers to review before purchasing.Respectfully,The Trifecta Team

We have delivered this shipment to [redacted] t on Friday, at 3:P.M [redacted] We apologize for the frustration you have experienced We were back-logged this past holiday season due to a container which was delayed a week late Due to the holidays, we worked hard to catch up and provided our customers the level of service we aspire to At this time, we have fulfilled and taken care of all fulfillment issues which arose during December of Regarding the shipment issue, it has been shipped and delivered to you We understand that it was delivered later than expected, so if you have any questions, please email us and we will do our best to get back to you as soon as possible Please note it may take us a little longer at this time, but we are responding as quickly are we are able toSincerely,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I received their reply per your email It is not a wrap Yes they finally sent me a label because I filed a complaint, however now I have no product and am awaiting their "say" of how this will be addressed There is no mention of how the situation will be rectified, just that they sent a labelI am sure it is a prefixed email, just like all the responses they have sent giving me their "process", which is not clearly defined if the product is not in working order when received I don't feel this is resolved I suppose I have to wait months for a working product or for them to say they "fixed" the original one and be ok with that? I sent an email asking these questions and have not gotten a response I shouldn't have to struggle to get answers I feel it is fair for me to know their return process time for me to get a working product that they have my money for and have had since November In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear ***,We apologize for the frustration you have experienced. During the holidays, we had a container which came in delayed a week. Due to the busy holiday season and high demand, we our fulfillment of orders was backlogged for a week. This obviously caused much distress to our customers.... However, we were able to fulfill nearly all orders that came in within two weeks of every order. If a customer requested a refund within 24-48 hours of the order, we cancelled and refunded the order in full. If it were after 24-48 hours, the order was already pending fulfillment so we offered the customer a refund once we received the package back after denying it from UPS. We already offered this full refund to dozens of customers once we received back the package.Respectfully,The Trifecta Team

Dear ***,As only one side of the dispute was told, we would like to provide an update regarding the customer’s claim.We delivered the order to the customer on 01/**/2017.We always commit to providing transparency with all of our policies (which you can kindly review
on ***) and providing our customer support even after the purchase.We apologize for the frustration you have experiencedWe were back-logged this past holiday season due to a container which was delayed a week lateDue to the holidays, we worked hard to catch up and provided our customers the level of service we aspire toAt this time, we have fulfilled and taken care of all fulfillment issues which arose during December of 2016.Respectfully,The Trifecta Team

Dear ***,Regarding the product, we have already responded to your email and sent instructions on how to return a product for a refund or get it repairedIf you have any questions, please email us and we will do our best to get back to you as soon as possiblePlease note it may take us a little longer at this time, but we are responding as quickly are we are able to.You may review our policy at ***, which we post publicly and advise all customers to review before purchasing.Respectfully,The Trifecta Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This company is a lie they have blocked me and now won't send a return label for there junk as I call itWould be more than happy to send there stuff backMost company's send a return label with there stuff this is not 100% satisfaction there are more than displeased costumers against this company
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi thereWe truly apologize for the inconvenienceWe are having problem with the email delivery system, that is the reason you are not receiving any emails from usWe sent you the return label, please check your email and let us know if you didn't received the label.Thank youTrifecta Team

Hi, we apologize about that***, you are more than welcome to initiate our returns process by filling out the form at ***Otherwise, our silicon case retails for $which is the difference fro the color difference which we feel is a fair substitute

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Hi ***,We apologize that you did not receive your bag and the remote with the repair/replacement sent to youUsually, the customers do not ship back the carrying bags, when they send us their hoverboards to be replaced or repairedSecondly, the model of the hoverboard that you received should
not come with the remoteIt might have been added to your initial shipment by mistake, because those remotes only work for the 10" hoverboards that have the Bluetooth featureBut, if it will satisfy you, we will send the remote anyway along with the carrying case, as you have requestedWe will be shipping out these items on the first upcoming business day. We apologize for the inconvenience

Dear ***,As only one side of the dispute was told, we would like to provide an update regarding the customer’s claim.We delivered the order to the customer on ***.We always commit to providing transparency with all of our policies (which you can kindly review
on ***) and providing our customer support even after the purchase.We apologize for the frustration you have experiencedWe were back-logged this past holiday season due to a container which was delayed a week lateDue to the holidays, we worked hard to catch up and provided our customers the level of service we aspire toAt this time, we have fulfilled and taken care of all fulfillment issues which arose during December of 2016.Respectfully,The Trifecta Team

Dear *** ***,We apologize for the frustration you have experiencedWe have been back-logged this holiday season, and are working our hardest to catch up and provide our customers the level of service we aspire to.Regarding the hoverboard, we have already responded to your email and sent
instructions on how to return a product for a refund or get it repairedIf you have any questions, please email us and we will do our best to get back to you as soon as possible.Sincerely,The Trifecta Team

Dear *** ***,We apologize for the frustration you have experiencedWe have been back-logged this holiday season, and are working our hardest to catch up and provide our Trifecta customers the level of service we aspire to.Regarding the hoverboard, it has been shipped and delivered to youWe
understand that the hoverboard was delivered later than expected, so if you have any questions, please email us and we will do our best to get back to you as soon as possibleWe are happy to honor refunds for new and unopened products as per our return policyPlease note it may take us a little longer at this time, but we are responding as quickly are we are able to.Sincerely,The Trifecta Team