Trifecta Deals Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved.They are wanting me to pay for repairs and shipping since its past 30 day warrenty 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

As only one side of the dispute was told, we would like to provide an update regarding the customer’s claim.We delivered the order to the customer on 01/**/2017.We always commit to providing transparency with all of our policies (which you can kindly review on [redacted]) and...

providing our customer support even after the purchase.We apologize for the frustration you have experienced. We were back-logged this past holiday season due to a container which was delayed a week late. Due to the holidays, we worked hard to catch up and provided our customers the level of service we aspire to. At this time, we have fulfilled and taken care of all fulfillment issues which arose during December of 2016.Respectfully,The Trifecta Team

Hi there We truly apologize for the miscommunication. We sent you the email that you were not qualified for the return label. Please check your email. But after going through your emails, we decide to send you the return label. Please check your email and ship the board back to us. Once we received the board we will contact you.Thank youTrifecta Team

Hi [redacted]We truly apologize that the repair/replacement that you received was not to your liking/defective. We always test all our products before shipping them out, but in an unfortunate case like yours where it turned out to be defective, we would still certainly accommodate your requests by...

taking a proper course of action. The return procedure will be the same; you would need to fill out the RMA form for us to proceed further with your case. Again, we truly apologize that your experience with us was not ideal, but we would certainly like to resolve this situation, and make sure you receive the product that you paid for.Thank you for patience.Trifecta Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]  in response to trifectas responsive they had emailed us that we do not qualify for an RMA is a lie however being the fact that they're willing to work with us only because we got the Revdex.com involved we will mail back the item.  I would like to get this matter open until I hear from trifecta it is my suspicion  that they were either failed to respond to us and keep the article without fixing it or refunding us the money,  due to their lack of communication in the past 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Trifecta Deals Corporation regarding complaint ID [redacted].Sincerely,
[redacted]

We have delivered this shipment to [redacted]t on Friday,  01/**/2017 at 3:52 P.M. [redacted]We apologize for the frustration you have experienced.  We...

were back-logged this past holiday season due to a container which was delayed a week late.  Due to the holidays, we worked hard  to catch up and provided our customers the level of service we aspire to.  At this time, we have fulfilled and taken care of all fulfillment issues which arose during December of 2016. Regarding the shipment issue, it has been shipped and delivered to you.  We understand that it was delivered later than expected, so if you have any questions, please email us and we will do our best to get back to you as soon as possible.  Please note it may take us a little longer at this time, but we are responding as quickly are we are able to. Sincerely,

Hi [redacted] You had initiated a chargeback at the time when you returned the hoverboard to us. We had to wait for the credit card company to make a decision before we could proceed further with your case. Please understand that once you take the matter up with your credit card company or bank,...

then it is no longer in our hands to issue a refund. It would technically be their responsibility to return your money if they deem fit.We do acknowledge that we have received the hoverboard, and are in the process of evaluating its condition, and we will proceed with your case accordingly. Thank you for your patience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
I received their reply per your email.  It is not a wrap.  Yes they finally sent me a label because I filed a complaint, however now I have no product and am awaiting their "say" of how this will be addressed.  There is no mention of how the situation will be rectified, just that they sent a label....... I am sure it is a prefixed email, just like all the responses they have sent giving me their "process", which is not clearly defined if the product is not in working order when received.  I don't feel this is resolved.  I suppose I have to wait months for a working product or for them to say they "fixed" the original one and be ok with that? I sent an email asking these questions and have not gotten a response.  I shouldn't have to struggle to get answers.  I feel it is fair for me to know their return process time for me to get a working product that they have my money for and have had since November.....
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 I responded (on 2/**/17) to their request for me to e-mail them for the form to acquire an RMA number but once again, they are not responding to my e-mails. Again, the item has never been used since not all of the parts were installed &/or mailed. Order #[redacted]. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 
I will accept the fixed hover board. That seems to be a  situation that will work for both parties.  
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

the reason they are claiming that it was modified is because they did not put the correct address on the item...I included my street address then my p.o box just in case it came either way. Trifecta only used my p.o box and when I tried to track my order [redacted] informed me they could not deliver my item without a physical address..however on my order info my address was correct..[redacted] has stated several times that they have tried to reach out to trifecta and are willing to refund my money back to them so that I can get my money back but they are missing info such item description or item number to properly locate it...trifecta refuses to cooperate and keep replying with the bogus automated text....I just want my money back
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi thereWe truly apologize for the inconvenience, we will look into your account and will confirm with our RMA team why they sent you the invoice. This process may take 1-2 business days. So please wait for our reply. Please contact us of you have any questions.Trifecta Team

Regarding the product, we have already responded to your email and sent instructions on how to return a product for a refund or get it repaired.  If you have any questions, please email us and we will do our best to get back to you as soon as possible.  Please note it may take us a little...

longer at this time, but we are responding as quickly are we are able to. You may review our policy at [redacted] which we post publicly and advise all customers to review before purchasing. Respectfully, The Trifecta Team

Dear [redacted], We apologize for the frustration you have experienced. If you placed your order during the holiday season, and there was a delay regarding your order, then we apologize as we had been back-logged this holiday season, and were working our hardest to catch up and provide our customers...

the level of service we aspire to. Regarding communication, we apologize again that you did not hear back from us, although we always respond to our customers if they reach out. If the replacement that we sent did not work, or you are unsatisfied with the condition, please reach out to us once more through our support network, and we will be sure to respond and prioritize your case.  Respectfully, The Trifecta Team

Hi [redacted], We have tried to resolve this issue with you multiple times, recommending various solutions, and have tried to be accommodating to your requests. We have also forwarded you the link to our Return Policy multiple times and asked you to review it so that we could come to a mutual...

agreement on the matter, but unfortunately it is very difficult for us to follow through with requests that go against our policies, though we try our best to stretch it as much as possible to fit the customer's needs. We are unable to provide either a full refund, or a brand new hoverboard in your case, but we would request you to review our Return Policy so that we can both proceed further on the case, and come to a common conclusion.Thank youTrifecta Team

We have delievered this shipment on1/**/17. [redacted]We apologize for the frustration you have experienced.  We were back-logged this past holiday season...

due to a container which was delayed a week late.  Due to the holidays, we worked hard  to catch up and provided our customers the level of service we aspire to.  At this time, we have fulfilled and taken care of all fulfillment issues which arose during December of 2016. Regarding the shipment issue, it has been shipped and delivered to you.  We understand that it was delivered later than expected, so if you have any questions, please email us and we will do our best to get back to you as soon as possible.  Please note it may take us a little longer at this time, but we are responding as quickly are we are able to. Sincerely,The Trifecta Team

Please check your email for the return label. send the board back. Once we received the board we will refund your account. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]What Trifecta sent me was a hoverboard bag and a key ring , that was not what I requested . I mailed both items back to Trifecta over a week ago . Please have Trifecta to check their mail . I requested a new charger and now the hoverboard doesn't work . I also want Trifecta to pay for the shipping and I want a new hoverboard .
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi thereSorry for the whole process. We sent your board back but because of the busy schedule your order was mixed up and send it to different person. We truly apologize for the inconvenience. We will ship your board out on Monday. Please contact us if you are having any questions.Thank youTrifecta...

Team