Trifecta Deals Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my
complaint has NOT been resolved because:
[Your Answer Here]
Now the hoverboard won't charge after I purchased a additional charger with my own money I'm requesting a new hoverboard as well.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear ***,Regarding the product, we have already responded to your email and sent instructions on how to return a product for a refund or get it repairedIf you have any questions, please email us and we will do our best to get back to you as soon as possiblePlease note it may take us a
little longer at this time, but we are responding as quickly are we are able to.You may review our policy at ***, which we post publicly and advise all customers to review before purchasing.Respectfully,The Trifecta Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me and the matter has been resolved I do want to state this business has not been of any help through this matter and thankfully for the diligence of my bank I was able to get my refund This process has been going on since December and should have never gone on this long I would not recommend this company to anyone!
Sincerely,
*** ***

Hi thereSorry for the misunderstandingIf you think we are making money from the defective boards, that's totally unacceptableWe are doing free shipping and free return shipping which cost us more than $50, according to your strategy in which way we are making moneyPlease be advise that, we are growing company, mistakes will happenSometimes it takes time to respond, but there was no record the we didn't respond to the customerPlease go through our policy, it is on our websiteFor the further assistance, please email us.Thank youTrifecta Team

As only one side of the dispute was told, we would like to provide an update regarding the customer’s claimWe delivered the order to the customer on Thursday, 01/**/at 2:P.M
***We apologize for the frustration you have experienced. We were back-logged this past holiday season due to a container which was delayed a week late. Due to the holidays, we worked hard to catch up and provided our customers the level of service we aspire to. At this time, we have fulfilled and taken care of all fulfillment issues which arose during December of Regarding the missing item in the shipment, it has been shipped and delivered to you. We understand that it was delivered later than expected, so if you have any questions, please email us and we will do our best to get back to you as soon as possible. Please note it may take us a little longer at this time, but we are responding as quickly are we are able toSincerely,The Trifecta Team

Hi thereActually we received your board with some cracks and scratches on itWhen we see this complaint, my manager went through the whole process and decided to send you the hover board with out charging fro repairThe actual error was that you didn't mentioned that product has some cracksIf
the customer mentioned the exact situation of the board we won't charge himYou can check the attachment, how we received the board actuallyWe will ship your board out on Monday.Thank youTrifecta Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I received a email on 1/*/that I would receive a return label soon I have not received nothing as of 2/*/ These were purchased in November
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi thereWe sent your board out on Feb ***You would be able to receive it within 2-business daysPlease let us know if you have any issues.Thank youTrifecta Team

Hi thereWe truly apologize for the inconvenience, You request was under reviewWe made a final decision on your requestYour new hoverboard will be shipped out todayWe will update you with the tracking number. Thank youTrifecta Team

Dear M** ***, We also believe in good deals, and apologize for the frustration you have experiencedWe have been back-logged this holiday season, and are working our hardest to catch up and provide our Trifecta customers the level of service we aspire toRegarding your hoverboard, it has
been shipped and delivered to youWe understand that the hoverboard was delivered later than expected, so if you have any questions, please email us and we will do our best to get back to you as soon as possiblePlease note it may take us a little longer at this time, but we are responding as quickly are we are able toSincerely, The Trifecta Team

We have a transparent policy regarding our policy regarding our productsWe post this policy publicly on every of our pages in which our products are sold and can be found on this URL:***We outlined the policy to *** when she first purchased the item in the month of
September and contacted us about an issue in NovemberWe took back the product and even paid for the return shipping despite the unit being usedAfter that, we repaired it and notified her that there would be a fee as it was in used condition and outside the days warranty policyWe eventually shipped the replacement (*** tracking #***)*** has never paid for the fee amount despite our policyFurthermore, this is ***'s second return (the first return she refused to pay the restocking fee). We are very flexible with our customers and try to create win-win situations both for our business and their situationWith ***, we find she continually acts in her complete own self-interest despite the company policies which we have explained and displayed to her before her purchase. You can find our return policy below: "Our goal here at Trifecta Deals is to make you happyWe provide a Day Satisfaction Guarantee Return Policy on all products purchased directly from Trifecta Deals (at ***) or via Trifecta Deals marketplace storefronts (on either *** or ***).We stand behind the quality of our productsWe firmly believe that you deserve getting a brand new product that works out of the box, which is why we commit to our guarantee.If you are unhappy with your purchase and believe there is an issue with it, you can send it back to us free of charge.Please note the following:If the product is found to be new and defective out of the box, we will replace it and ship it back to you for freeThis means we take care of all the return shipping, replacement product, and shipping back to you.If you have used the product and it shows any signs of use (any scratches, blemishes, wear on the tires, etc.), you are covered under our day warrantyThis warranty means that we will repair the product and ship it back free of chargeHowever, you are responsible for the cost of shipping to us. If you would like a refund for a new product which you purchased from us, there will be a 15% restocking feeIt must be in brand new conditionWe do not accept refunds for used products."

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Hi my name is *** *** and I would like to reopen my complaint as the resolution was not followed through by the companyThey still have not sent me a thing, or even any communicationMy complaint number is *** against Trifecta
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi thereSorry for the inconvenienceActually, we didn't received any of your emails, we checked out database we could't find any of your emailsPlease emails us to *** Once we received your email, we will definitely contact youThank you Trifecta Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved becauseI have followed instructions to fill out a form to have the item returned for repair or Refund + days ago & have still not heard back.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi thereWe will help you with the returns before that you were saying that you bought the hover board charger from us, we need receipt for thatBecause we are sure that we send you the charger for freeOnce you confirm this we will discuss about the returns.Thank youTrifecta Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Hello,The email you have attached is the one I sent after getting the letter from my bank that you refuse to refund me my money for the hoverboard that never came. Your response you have written here actually was never sent to me either. Please ask JR to see the whole conversation him and I had over the whole month of December regarding the missing hoverboard. When we received our order you had sent there was only one box containing one hoverboard. This hoverboard was in its original box inside a brown shipping box only big enough for one hoverboard. Around the outside of the box there was a ton of packing tape stuck to it as if you had attached the other one to it like that but unfortunately for us that box was missing. WE reported this to you immeditately via email due to you not ever answering your phone. Your email responses are less than timely as well. JR and I spoke several times regarding this matter and he was aware I asked my bank for a refund due to not ever getting the second board. I am not sure why now you refuse to refund me my money for the missing board. This is unethical and not very good business practice for you! I would like my $refunded!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The link provided did not workCan you send a .pdf of the form or just give me an RMA number?Thanks,*** **
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi *** Your repair is on its way and scheduled to be there on Friday***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Regardless, of your growing business, I have done my own research and have found several unhappy customers, for the exact reason. Again, why do I have to pay for a restocking fee AND freight to return a defective product? 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]