Trifecta Deals Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, [redacted]
[redacted]

Hi there We truly apologize for not responding. We need your tracking number, please email it to us. We will respond you by evening with the solution. Please keep us updated.Thank youTrifecta Team

Hi thereWe are really apologize. We will send you the new hover board charger today. Please email us if you have any issue. Thank youTrifecta team

Hi, The funds will be back in your account within 3-5 business days.  We appreciate your patience.

Hi thereSorry for the inconvenience, We asked you to fill out the RMA forma from our website, Please fill that form. Our RMA team will reach you soon, once they have your RMA form. Please keep us updated. Email us for further assistance. Thank youTrifecta Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[You sent the wrong product. When I notified you of that fact, you told me that you were too busy to make sure everyone had the correct or desired order, you were just concerned about getting me a hoverboard. Because of your terrible communication and customer service, I am scared to send it back. You offered me a silicone cover to make up for the color of hoverboard and you still sent the wrong color. Of course this issue is not resolved!  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I have received my Hoover board but it was not the correct one.. I don't want to have any more dealing with this company other than exchange for correct one
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],We apologize for the frustration you have experienced. We have been back-logged this holiday season, and are working our hardest to catch up and provide our Trifecta customers the level of service we aspire to.Regarding the charging unit, it has been shipped and delivered to you. We...

understand that it was delivered later than expected, so if you have any questions, please email us and we will do our best to get back to you as soon as possible. Please note it may take us a little longer at this time, but we are responding as quickly are we are able to. Sincerely,The Trifecta Team

The item was delivered to you on 12/** [redacted]2

Hello, We apologize for the frustration you have experienced.  We were back-logged this past holiday season due to a container which was delayed a week late.  Due to the holidays, we worked hard  to catch up and provided our customers the level of service we aspire to.  At this...

time, we have fulfilled and taken care of all fulfillment issues which arose during December of 2016. Regarding the product, we have already responded to your email and sent instructions on how to return a product for a refund or get it repaired.  If you have any questions, please email us and we will do our best to get back to you as soon as possible.  Please note it may take us a little longer at this time, but we are responding as quickly are we are able to.You may review our policy at [redacted], which we post publicly and advise all customers to review before purchasing. Respectfully, The Trifecta Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hi thereSorry we don't use .pdf files. Please check this link [redacted] Once you go to this page you will see two different links of RMA. Please choose either of the links and you will be able to fill it. Please contact us of you have any questions.

Dear [redacted],As only one side of the dispute was told, we would like to provide an update regarding the customer’s claim.We delivered the order to the customer on 01/**/2017.We always commit to providing transparency with all of our policies (which you can kindly review...

on [redacted]) and providing our customer support even after the purchase.We apologize for the frustration you have experienced. We were back-logged this past holiday season due to a container which was delayed a week late. Due to the holidays, we worked hard to catch up and provided our customers the level of service we aspire to. At this time, we have fulfilled and taken care of all fulfillment issues which arose during December of 2016.Respectfully,The Trifecta Team

Regarding the product, we have already responded to your email and sent instructions on how to return a product for a refund or get it repaired.  If you have any questions, please email us and we will do our best to get back to you as soon as possible.  Please note it may take us a little...

longer at this time, but we are responding as quickly are we are able to.   You may review our policy at [redacted], which we post publicly and advise all customers to review before purchasing.   Respectfully, The Trifecta Team

Hi ThereSorry for the inconvenience. We just sent you the return label to your email. Actually, we took some time to review your issue, sorry about that. Happily send out your board, we will repair and ship it back to you within 5-7 business days. Please contact us through email if you have any questions.Thank youTrifecta Team

Dear [redacted], We apologize for the frustration you have experienced. Our team has been back-logged this holiday season, and are working our hardest to catch up and provide our Trifecta customers the level of service we aspire to. Regarding the hoverboard, it has been shipped and delivered to...

you. We understand that the hoverboard was delivered later than expected, so if you have any questions, please email us and we will do our best to get back to you as soon as possible. We are happy to honor refunds for products that are new and unopened as per our return policy. Please note it may take us a little longer at this time, but we are responding as quickly are we are able to. Sincerely, The Trifecta Team

[redacted] As only one side of the dispute was told, we would like to provide an update regarding the customer’s claim. We delivered the order to the customer on 01/**/2017. We always commit to providing transparency with all of our policies (which you can kindly review on...

[redacted]) and providing our customer support even after the purchase. We apologize for the frustration you have experienced. We were back-logged this past holiday season due to a container which was delayed a week late. Due to the holidays, we worked hard to catch up and provided our customers the level of service we aspire to. At this time, we have fulfilled and taken care of all fulfillment issues which arose during December of 2016. Respectfully, The Trifecta Team

HI there We sent email notification to the email you gave it to us which ends with [redacted]. We refunded your account on [redacted] of Feb. Once the refund is processed usually it takes 5-7 business days. If you have any questions please emails us. Thank youTrifecta Team

Dear [redacted],As only one side of the dispute was told, we would like to provide an update regarding the customer’s claim.We sent out additions by [redacted] We always commit to providing transparency with all of our policies (which you can kindly review...

on[redacted]) and providing our customer support even after the purchase.

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Yes it was delivered on Dec ** which it broke on Dec ** your company was contacted on Dec ** I did not receive a response from your company till Jan * I then had to contact your company again on January * asking what is going on on January ** your coming any sent me a return label which that same day I sent it back to your company and it is now Feb * and I still do not have a hoverboard. Maybe you should of read all the facts before responding it was delivered on Dec ** that is not the issue. Again the issue is it broke I returned it and still do not have my daughters gift. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]