Trinity Relocation Group Reviews (%countItem)
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Trinity Relocation Group Rating
Address: 2300 Palm Beach Lakes Blvd # 301, West Palm Beach, Florida, United States, 33409-3303
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Next day I realized I have forgotten some items, and I took photos of everything, including the items described in our initial conversation. I asked for updated new estimated moving quote over a dozen times in the next few days. On July 1, someone named Bruce Richards finally sends me an email, in which he assures me, and I quote “The driver can adjust the estimate on pickup with minor changes “
My emails and phone calls were either ignored, or I was told over the phone that someone will get back at me. Someone from trinity called me at 9:30 pm and told me the movers are coming next day, Wednesday, possibly in the morning , even though I was told I will be given a call that would give me time to prepare. I asked for the pick up date to be moved to Thursday and I was told that will cost me 750 $. No movers showed up on Thursday or the following day, no explanation was ever given, no one tried to contact me to tell me what is going on
On Saturday, the movers from Jet moving and storage finally showed up and the driver after looking at my items at home, gave me a new estimated quote of 11 222 $. He told me that he doesn’t have the refrigerator, the patio chairs and few more items on his list. I showed him the email with the attached photos of all those items that I send on July 1. According to the initial estimated cost, my estimated cubic feet space was calculated at 360, but the driver said that would actually be over 1300 cubic feet. How adding a few items that he did not have on his list and should have had can take up more than triple room in the truck?
How is going from 4300 $ to 11222 $ a minor change? Why all my voicemails and emails repeatedly asking for updated moving quote were ignored. Well according to the electronic agreement you have to sign with Trinity relocation group, you lose your right for refund if you have to cancel 48 hours before the moving date. So I was given absolutely intentionally unrealistic moving quote, with inaccurate numbers of how much cubic feet space my items would take in the mover’s truck. In an email received on 11 of July, someone from Trinity relocation group customer service has the audacity of actually asking me “What is the difference? You would have paid for all of the additional items you had, whether you gave them to Bruce initially or the driver”. This is so absurd and that I am lost for words. Trinity employees deliberately did not update their estimated moving cost so I can miss the time frame to ask for a refund according to their electronic agreement
Trinity's subcontractor lost seven major items, broke others, and dropped off a large framed mirror that isn't mine- and won't pick it up. Disaster.
I've moved many times in my life but I've never experienced anything like this.
I had a thorough inventory discussion with Trinity when I contracted to use them and they followed up with a formal inventory a week or so before the move, on May 31. A few days beforehand, as I was packing my final bags, I called Bill Rosen, my point of contact, to ask whether having a couple extra large bags and a box would be a problem. He never replied. *** (not sure what his last name is) had warned me that the cost would rise with extra items and I understood; we had finalized the inventory list.
On May 31, the subcontractor's *** Master *** LLC) crew arrived and after surveying my things, told me the move would be impossible. I explained that it was just a couple large bags and a box (possibly two, I don't remember - but not more than that) over the final inventory. I spoke to him over the phone and finally got him to agree to do the pick up, but it was conditioned on my having to throw out my bed and box spring mattress.
I signed a paper that day with an intended day to receive the shipment of June 7, in San Diego. I had discussed the timing for my move with Bill as part of my initial discussions with him and he didn't indicate that would be a problem. I had paid him an initial amount and was to pay Guy's team $500 on the day they did the pick up - which I did - and the remaining amount was to be paid upon receipt of the shipment.
On June 7, I contacted Trinity to inquire about when the movers were to arrive. The agent told me my shipment was still in the DC area and that they were waiting for me to pay more before they shipped them. This wasn't my understanding with Bill, as stated. I ended up having to pay about $600 from the final tranche to get them to initiate the cross-country move, which ended up taking about three weeks. When the truck did arrive, its driver demanded $500 on the spot. He had parked across the road and I explained that the apartment complex manager had allowed him to park inside the development, alongside a curb. He said there wasn't space and we negotiated for me to pay less - and him to arrange for a smaller truck.
When it arrived, I still had to pay the $500. Eight items were broken. I had marked "fragile" clearly on all boxes with breakable items, with big arrows showing which way was up. All of the items had been carefully wrapped in bubble wrap or many layers of paper. Most of the boxes were pretty damaged; some had holes in them.
And seven items were missing.
1) A white porcelain decorative piece, 2 feet tall.
2) Bedframe.
3) Curtain rod; one of the last items loaded.
4) A step ladder.
5) Small lamp, finished brass, I think from Ikea. I'm surprised that this didn't arrive because I remember one of the movers folding it up and putting it into a box.
6) Large framed print of a heron, with a red border and gold frame (expensive) Photo attached
7) Medium print. Green border, tropical plant (expensive). Photo attached.
The last two items are very important to me. They are worth about $750 and I had them for more than a decade. I called Trinity and reached out to Guy immediately when I realized these items were missing and they had me fill out a claim form but I got the strong sense from Guy that he has made no effort to locate them. I asked him if he looked up where else the truck(s) went or if they were perhaps in a warehouse and he hasn't responded.
I also have a big item that belongs to someone else: a mirror with a silver frame; 4' by 3'. It's been in my apartment for three weeks and Guy simply said that no one's asked for it and it might have been part of a shipment that his driver did for someone else. Trinity shrugged; they said they've asked Guy but it's his responsibility - not theirs. I've sent photos to them of everything and documented the cost of missing/damaged items. I've attached photos of my art, the claim form, and the mirror.
Thank you.
I would like Trinity and/or *** to make a real effort to find my missing pieces of artwork. They are somewhere, either sitting in a warehouse or at someone else's home. I need someone to pick up the framed mirror as soon as it can be arranged. I made the mistake of initialing a small compensation box when the movers picked up my items in *** because the alternative was to buy very expensive insurance (hundreds of dollars) on the spot. The claim form shows the estimated monetary value of the items. Given what I went through, I would like to be compensated at close to true value. This company - and *** - should not be allowed to do this to someone else. Thanks
Master Movers will go through an audit process with our company, with the possibiity of probation or termination from our network of carriers. Please email ***@trinityrelocationgroup.com a list of any and all lost and damaged items, and we will assist in the claims process that needs to be filed by you directly with Master Movers.
It is never our expectation for this type of experience to be incurred by our clients. We are here to help *** in any capacity possible.
(The consumer indicated he/she DID NOT accept the response from the business.)
I am pleased that Trinity has responded in this manner.
However, I emailed Trinity with the list of damaged and lost items weeks ago. And filed a claim with Master Movers, per the instructions of a Trinity customer service representative. They have the list and I wish to keep this active until I receive compensation.
The other outstanding issue is the large mirror that was unloaded with my shipment but does not belong to me. It's still in my small apartment. I need it removed as soon as possible.
Thank you.
The claim was filed directly with the carrier. The resolution process goes through the insurance, therefore it is not an overnight matter. We will continue to monitor.
We spoke to the carrier regarding the mirror that appears to have been accidentally delivered to the client. They have no record of such mirror being delivered, and no record of another client reporting a lost mirror. Should they receive a call regarding a missing mirror by a different client, they will work out a way to get this mirror to that client.
(The consumer indicated he/she DID NOT accept the response from the business.)
The mirror has been here for more than a month. That is the response that I received earlier and it's unacceptable. It's an enormous item and I need someone to come by and pick it up and bring it to a storage warehouse - even if it wasn't on a manifest. I don't have space to store it and it's taking up a lot of space in my small apartment.
I understand that resolutions don't happen overnight. Thanks for agreeing to monitor this.
We will continue to monitor the claim. The issue of the mirror needs to be handled directly with the carrier. We have reached out to them directly and they have stated they have no record of any mirror being delivered to you and do not plan on coming to your house to pick up the mirror. We understand this is not the answer you are looking for, however according to them the mirror is yours to do with it as you see fit.
None of the prices that was agreed upon and how they do business was as they said over the phone. They left out details about my move on purpose.
Once I gave them the deposit for our move, everything was wrong. First off, I asked them if they do the move themselves they said yes and they gave the job to other people to do. They failed to mention that my stuff would not be going straight to my new address after pickup and then later on told me the contract said up to 21 days. This is my first big move and they basically lied from the beginning. I called them to complain and they gave my excuse after excuse saying that's the policy "everyone knows that". On the day of the pickup they charged me a extra $700 and I basically couldn't say no or else they would not pickup my stuff for me. They charged me for wrapping my glass tables and stuff like that and I told him its ok if they tell me in the beginning but they hid alot of facts on purpose so basically they threatened not to move my stuff if I dont pay the extra money. When my stuff finally came to my house all my boxes have been smashed. My property was damaged and I bubble wrapped my glass and it still broke inside the boxes so they basically threw around my stuff and when I asked the movers why my stuff is like this they blamed the other person because they said they just responsible for moving the stuff. Basically since the job began I got calls from 3 different people from 3 different companies. They basically sublet and then sublet again my job and then nobody wants to take responsibility for my broken stuff. All my furniture is dirty or chipped on the corners of my cabinets.
i want a full refund because i feel like they lied to me from the beginning basically to get the job from me and i can't even back out of the deal towards the end because i started paying rent for my new place and can't even live there because they lied to me about how long it would take for my stuff to get there. I had to occur extra expenses and i have to rebuy alot of my things because they broke alot of things.
We have no customer under this name. Is the file under a different name so we can address these accusations accordingly?
(The consumer indicated he/she DID NOT accept the response from the business.)
the name on the contract is either my gf's or mines ...check both names Alan *** or Vivian Huang and the move was from 761 kirts blvd,troy MI XXXXX to XXXX XXX st, little neck ny XXXXX.
As far as the extra charges at pickup, this client was explicitly told THREE different times (during the reservation, verification, and quality assurance emails) about how fragile items such as glass pieces needed to be packed to avoid any packing charges. We attempted to reach this client by phone three different times prior to his move, to confirm his inventory list and any packing materials. Due to him being unwilling to go through this process, an email was sent requesting this information so we could provide a more definitive estimate. We never received a reply to that email.
We provide clients estimates based on the information provided to our company. If a client has more items to move and more packing materials than orderd, the moving carrier will provide them with a revised estimate.
This client was picked up two weeks ago and was delivered days ago. We are unsure what he if referring to when discussing the delays with the delivery.
We are dissatisfied to hear about the damages, and we are here to walk the client through the claims process directly with the moving company. Please call our office at XXX-XXX-XXXX to have us walk you through this process. Additionally, Trinity is willing to provide the client a $75 credit for their negative experience.
(The consumer indicated he/she DID NOT accept the response from the business.)
First off you guys called once to go through the rundown again and on that day the person who called me was very rude and I was very busy at work. He wouldn't even take the time to call me back at a better time and I called him back and all he did was send out an email telling me to do everything. My things that were broken and missing I bubble wrapped as you can tell from the pictures. They basically threw my stuff around and you can tell by the severity of the boxes. I will not accept anything less than half of what I was fully charged since you guys did half the job. I emailed you guys also and there was no response about my questions so dont say that i'm the only person that didnt respond to phone calls. Theres alot of spam calls nowaydays so you could leave a message but you didn't. I honestly did not receive any calls so just because you say you called doesn't mean anything to me. Also you guys did not deliver my bose mini speakers to me and you want to just give me $75 as inconvenience. No way.
Trinity Relocation Group referred the moving company, Integrated Moving Solutions, to transport our items. The moving company lost our box and did not find it. We relied on Trinity Relocation Group's recommendation and did not realize the moving company had a 1 star rating.
You couldn't pay me to use this company again. I do not understand how this company has any positive reviews.
The quote that they provided was completely inaccurate (even though I was clear that I wanted it to be the worst case scenario because my company was paying for it). I asked multiple times "is there anyway that it will be more expensive than this quote?" The sales man said "only if we show up and you have a grand piano that you are not telling me about." I also exaggerated the amount of packing needed and asked the salesman to add the $500 discount back on so I had some wiggle room and money to tip the movers. Pretty much, I gave them a huge wiggle room and it still cost me a bunch of money!
Trinity is not the company that does the moving. They contract other companies to do the work. A company called "***" showed up 1.5 hours late. He walks in the door and says, "alright, let's get you a quote." He assumed that the Trinity quote was not correct and said "those things are never correct." We then wasted another hour arguing about the bill. The man kept stating, "well if you don't like it, you can find another company!" That is a ridiculous thing to say when I have to be out that day. He then noticed that my quote included packing and said "oh ***, I hope I have boxes in the truck!"
Also, the quote included 4 paintings that required professional packing. These are painting that my deceased mother created. They were thrown into a large box with my kitchenware! The move was supposed to take place from 10am to 1pm. It wasn't complete until 4pm (which is a problem when you must reserve the elevator).
Back to Trinity... I was on the phone with *** on moving day. She reassured me that Trinity would get it straightened out and that they would reimburse me once they figured out why the quote was not accurate. Throughout the next 2 months, I spoke with *** and *** for HOURS trying to straighten it out. I was told "its only $1k difference.... That's not that bad." I explained about my mother's paintings and was told "well... were they damaged?" After all the hassle, they reimbursed me $100. I feel like I got taken advantage of.
TRG contracted an "F" rated moving company for my move.They have increased the price $1953.83 from contract & are demanding $2K additional to deliver.
I contacted TRG to coordinate my move from Fort Wayne, IN to Baltimore, MD. The initial estimate was low and I understood. However, on 6/12/2020 I did a comprehensive "virtual" inventory, including exact numbers/sizes of boxes and totes as well as all furniture, including dimensions. The updated quote/contract BXXXXXXX came back at $9158.42. I paid $4192.35 deposit. TRG contracted with Master Movers, LLC of Indianapolis to actually do the move. They came on 6/13/2020 (2 hours late) with a truck that was too small. All they had to do was load; I had packed everything except the dishes and 2 TV's, which I had boxes for. Since the truck was too small, they had to come back the next day and finish loading. I had to stay overnight in a hotel because of this ($113). On 6/15/2020, I was notified by Master Movers that the actual cost would be $11,112.25, an increase of $1953.83. When I called TRG about this, they essentially washed their hands and told me that if I didn't want to pay that, I should not have loaded all of my items ... just left the "extra" behind! They told me to deal directly with Master Movers.
I have paid $10,262,25 to date, with $850 ostensibly due upon delivery. Now I am being hit up for an additional $2000 for "shuttle service". The driver that Master Movers contacted to deliver my stuff refused to deliver and claims that he cannot come down the street (untrue) and that there is a restriction against trucks in the area (also untrue, I verified this with the Baltimore City Police). He came unprepared to move, accompanied by his underage children. No additional movers were present. He has refused to deliver and is planning to drop my stuff at a storage location somewhere in Maryland and head to Florida with another delivery (on the same truck). Master Movers is not doing anything to get my stuff to me and is insisting that I pay additional. I have already paid more than I contracted for. I contacted TRG but have not gotten any resolution. This is extortion.
I want my household goods and furniture delivered ASAP to my residence at NO ADDITIONAL CHARGE. If a shuttle service is what Master Movers want, they need to cover the cost themselves. I want to be compensated for lost wages and other costs incurred as a result of this calamity. That will more than equal both the remaining balance due ($850) as well as any costs for "shuttle service". I want a refund of the additional $1953.83 that Master Movers has charged, above and beyond the contract I entered into with Trinity Relocation Group.
It is unfortunate when a client fails to mention all of the facts in their complaint. The customer's estimate with Trinity was to move 300 pieces estimated at 1900 cubic feet worth of truck space. The carrier arrived to complete their pickup with a truck sufficient to move the original list provided (the truck had a capacity of 2000 cubic feet.
The customer had exponential items never discussed with Trinity. The carrier gave the customer the option to move the original load at the original price, or have a second truck arrive the following day to move the additional items at an additional cost. The client agreed to and signed the revised estimate, and the client came the following day to pickup those items.
The carrier tried following her car THREE times and could not fit the trailer down the street. As stated within the agreement executed with Trinity, if a trailer cannot fit within a reasonable distance from the home, a shuttle will be billed. The carrier is trying to work with the customer, and gave her over a $1,100 discount on the shuttle fee to bring it down to $900. The customer did not agree to this. The carrier also offered to deliver on the semi if the client signed a waiver that she would be resposible for any damages incurred by trying to fit the truck in an area in which it didnt, to which she declined. The carrier is trying to run a business and deliver other clients, and at this point are at a standstill with this customer.
At this point in time Trinity has exhausted all resources to assist this client. We have spent hours on end trying to resolve, and the customer has been resistant and unwilling to come to an understanding with the moving carrier. The customer is seeking a resolution to receive things for free, which unfortunately is NOT going to happen.
(The consumer indicated he/she DID NOT accept the response from the business.)
1. My inventory, for 300 items, exactly matched the inventory sheets with the mover. I gave the TRG estimator exact numbers and dimensions as well. I have those available, both the moving company sheets showing 300 items as well as my inventory listing. I can provide them if requested.
2. The driver did not follow me or my friends who attempted to lead him to the location. He was lost and in the wrong part of town. When they attempted to lead him to my residence, he ditched them and headed out of town. He showed up once, late in the day, without the trailer. He clearly had no intention of delivering my goods.
3. I rented a storage location. The street that the driver drove down to access the storage facility is 30' wide. My street is 40' wide. He made NO attempt to deliver. The nearest intersection to my street has a width of 70' and a diagonal of over 100'. It is readily accessible by truck. In addition, the turns in the storage facility are sharper than in my neighborhood. He also successfully backed his trailer down the aisleway at the storage facility next to another 18 wheeler, in a width of less than 20'. Again, he clearly did not intend to deliver to me.
4. Upon delivery, most of my actual furniture was missing. It was never loaded on the truck. Even the inventory sheets verify this: they show that these items were NOT loaded on the carrier (not checked). What was delivered was badly damaged and much is a complete loss. I did a replacement search over the weekend. Over $50K loss.
5. The TRG "customer service" people were extremely rude. They repeatedly cut me off, interrupted, and failed to listen. They never followed up as promised. They took the mover's word for things without substantiation and were resistant to any photo evidence, witness statements, or documentation that would prove both them and Master Movers wrong. I have ALL that documentation, including measurements, photos, manifests, and witness statements from multiple people.
Trinity Relocation Group has a responsibility to the people with whom they contract to provide a good, honest service. They were rude, non-responsive, and dishonest. I was well within my rights and the terms of the contract to expect my items to be delivered, in full, undamaged, to my location, at the contracted price. NONE OF THIS HAPPENED. I have documentation, pictures, and witness statements to back up my claims.
Please email a detailed list of any damaged items and Trinity will assist in walking you through the claims process with Master Movers.
We will investigate your other claims further and perform our due diligence on the carrier to see if any further internal measures must be taken.
(The consumer indicated he/she DID NOT accept the response from the business.)
I accept this in part but not in full.
1. Please provide an email address where I can submit a full inventory list showing what was damaged, replacement cost and cost basis reference, as well as a complete listing of everything not received. Once sent, I want confirmation of receipt and personal contact to discuss next steps.
2. I want a dedicated representative/advocate who will not hang up on me, call me a liar, or otherwise dismiss information for which I have documentation, pictures, and witnesses while they are 1000's of miles away and have never laid eyes on either my stuff or my location. The idea that my residence was inaccessible by truck is incorrect and easily verified. TRG's "customer service" personnel have, in my experience, been rude, unavailable, unresponsive, and dishonest.
I appreciate the apparent willingness to work through this with me but, given my experience with TRG, I don't trust them at all. Over $50K in furniture and belongings is lost and/or damaged beyond repair. Some items are irreplaceable. I will work with them but they must treat me with the respect I am due. In addition, Master Movers has a very bad track record and a history of ignoring and not paying claims. If Trinity Relocation Group continues to enable this behavior and fraud, then this solution is not acceptable and I request TRG to compensate me for my losses.
Please email any documentation of damages to both ***@trinityrelocationgroup.com and ***@trinityrelocationgroup.com. As previously mentioned, legally we cannot file the claims for you however we will be more than happy to walk you through the process that needs to be completed directly with the moving carrier.
Please contact XXX-XXX-XXXX and hit extension 2 to speak with our management team regarding your file.
(The consumer indicated he/she DID NOT accept the response from the business.)
No. It is not a resolution. I have requested a claims form from the carrier 5 times as of today and have received NO response. In addition, my furniture has not yet been delivered although the carrier acknowledges that they still have it - never loaded it on the truck for delivery. They are refusing to specify a delivery date. Finally, reading through the contract in detail, it seems that since I did not sign a revised contract at the time of pick up OR at any time since, I am not liable for the additional charges ($1953.83 and growing) that Master Movers is attempting to charge; ONLY for the amount specified on the contract with TRG. Since the contract is through Trinity Relocation Group, they are responsible for the safe delivery of ALL of my goods. I need more from them than a half-hearted "we'll walk you through the claims process". My moving contract is with them. They are responsible and need to actively pursue getting my furniture delivered SOON and getting me reimbursed for my losses. I will provide them with more than sufficient documentation, including photos, inventory records, loading manifest, etc. but not until I know that they won't duck their liability and responsibility like they have done throughout this miserable move.
First, they promised to refund me $76. They haven't done so. Second, my luggage and table are missing. They said "God knows when we can find them".
They underestimated my moving costs by almost $ 1,000. So, they said they could give me $76. So far, I received none.
Second, my luggage and a table are missing. They asked me to contact the third party who Trinity delegated the task to. The third party said "Only God knows when we can find them". The third party also threaten me by saying "if you don't want to wait, we can give you $60." My luggage is full of winter fur coat and suits. My table is more than $60. They forced me to wait; otherwise I would need to except $60.
I want them to deliver my luggage and table. And they have to pay the promised $76 and other inconvenience fees they caused me (I have to bought new suits for my meeting).
It appears that this client filed their complaint on 8/3, and our company resolved this issue with them on 8/4 prior to receiving a notification from the Revdex.com on 8/5. Our company has already provided a $75 credit to this client, which was agreed upon, to account for some additional labor charged by the carrier. The moving carrier did an on-site revision with the client for an additionakl $760 due to additional items to be moved and/or packing that was never mentioned to Trinity during the reservation.
We are also aware of the missing pieces, and are working with the client and the moving carrier directly to resolve this issue as soon as possible.
(The consumer indicated he/she DID NOT accept the response from the business.)
They have not been trying to solve my case as soon enough. My complaint have not been addressed. The company charged me an additional $760 for me add one TV table tray. My luggage and this table tray is still missing. They want to give $60 dollars for the luggage and the TV table tray. I cannot use $60 to buy an empty luaggage.
The client had more additional items than what he is referring to in his response. We have reached out to the moving carrier to try and locate these missing pieces and trying to work on this for the client. If the carrier in unable to locate the items in a timely fashion, Trinity will pursue other means to rectify the situation with the client.
(The consumer indicated he/she DID NOT accept the response from the business.)
They said "If the carrier in unable to locate the items in a timely fashion, Trinity will pursue other means to rectify the situation with the client.". However, in their email on 08/15/2020, they said "The claims process is handled with the movers directly that picked your items up and delivered
your items. Trinity Relocation Group is not able to fill out the form for you due to the fact that it was not our company that handled the move of your items."
They clearly haven't committed what they said with Revdex.com.
As already stated, We are not legally allowed to fill out paperwork on behalf of a customer to complete a claim. We are here to walk them through the process and assist with any questions they have, but it is the client's responsibility to physically complete the paperwork to submit to the moving company.
I hired a moving and relocation company for an interstate move. After paying them approximately $2000 deposit they were a no-show twice on moving day
See Letter, Attached
Complete my move in a timely manner and provide an adjustment of my bill, or refund my deposit and pay my damages.
The moving carrier unfortunately had to push this client out of their originally requested pickup dates to one day thereafter, to which the client said no. However, according to the carrier the client said that pickup between 7/30-7/31 would work with her schedule.
The moving carrier tried to reach the client on 7/30 in the afternoon to confirm pickup for the following day, but were unable to reach the client. Trinity stepped in and attempted to reach the client, to which we received a text response that read "No I'm going to use another mover because I am very unhappy with your services". We will try to attach the entire conversation stream to this file.
We are still more than willing to help this client move! We just need to know which dates work for them, and we will work on getting it arranged as soon as possible.
(The consumer indicated he/she ACCEPTED the response from the business.)
I would like to schedule the move any time next week
Between Monday August 10 and Friday August 14
At least 24 hours notice of any cancellations or changes
I would like the price and terms to remain The same and I am credited with the approx $2000 already paid.
We are working on resolving this with updated dates directly with the client. Additionally, we can guarantee that the $1,998.96 deposit will be allocated toward the final bill. The price will not change unless the client has additional items and/or packing materials that are not listed on her original estimate.
We have estimated our packing costs for pictures and they have agreed that they will take care of costs, but moving day they charged me over $1040.
We used this company to move in June, and we estimated the total costs including packing in all email communications and they AGREED to cover all picture packing costs before the moving day. On the day of moving they charged me $1040 for packing these pictures and not refund any money to me. I was told clearly the packing costs will be taken care of by this company before I signed all contracts. After signing the contracts, the movers came and charged me $1040 for packing these picture frames. I emailed and called this company over 100 times to solve this issue but they are not willing to provide any refund. I will need help to get this refund back.
I would like to them to refund $1040 which charged for the packing fee for picture frames packing which they agreed with me via email and phone before I signed any contract and decided to have them to help me move. Please contact them and have them check the estimate final sheet they sent me which they understand that I had about 24 pictures need to pack. They agreed to not charging extra for the packing. But they eventually charged and not refund the money to me.
Unfortunately, the clients account of what happened is far different than the actual truthful facts of her move. We have attached a copy of the client's executed estimate agreement with Trinity Relocation Group. Please refer to the very bottom of the agreement, where it breaks down the client's inventory list and packing list. The client only ordered the packing of two ceiling lights packed into a box, the glasstop of the dining table, and 1 TV pack. There is nowhere listed on our agreement that she ordered or requested the packing of ANY pictures. When the movers arrived, there was a substaintial amount of packing that was required. The client was provided an estimate of the cost to pack the items, or offered the opportunity to pack the items herself and have the movers come back. The customer signed the revised estimate for the movers to pack everything for her.
Trinity has done absolutely no wrong in this situation. We base our estimates from the inventory provided to our company and the packing services requested from the customer over the phone. The client also went through a lengthy verification and quality assurance process, where we explain the preparation of her packing and how the movers expect things to be done prior to the arrival of the team. She also signed a verification document, confirming that she understood how things needed to be packed. We have included a copy of this document below, in addition to the signed agreement.
Clearly the client disregarded the information we provided to her. We attached a copy of all the proper documentation. Although we have upheld EVERYTHING within our agreement with the client, we have previously offered her a $200 credit. That offer still stands as a courtesy credit.
I read the reply by Trinity Relocation Group, LLC, which is completely not true.
I talked to the company sales person *** and *** and I had more than 15 email communications with both of them regarding my moving estimate. The one Trinity Relocation Group LLC sent to you is one of them. Dylan as the sales person told me clearly over the phone that they are aware of I have more than 23 picture frames need to be packed and moved (as you can see on the estimate sheet too) and I told *** that I had a moving budget and I do not want to pay more packings for the picture frames before we signing the contract. *** informed me that if I can wrap them with bubbles and moving blankets myself, I will not responsible for any additional packing on the moving date. He clearly told me this before I sign the contract. Two days before our moving date, the trinity relocation group customer service *** called me and said that I have to put all picture frames in the boxes otherwise I will need to pay the packing fee. Then I told her what *** informed me earlier and I do not need extra packing fee to be paid as long as I packed them with bubble and blankets which I paid over $800 to buy them and packed myself. *** agreed that she will talk to the moving company and make sure this is settled without me paying more on packing the picture frames. That is the reason why the picture frames packing is not on the estimate sheet. However, I clearly told *** if they can't settle this do not come to our house do the move. She called me back the day before my moving date and told me clearly that they have this message in their system "Brain talked to Jet Moving Company, Jet agreed to take care of the packing costs". Then the moving company came charged me $1040 extra only for the picture frame packing fee.
I asked them why they charges me and they said they did not know how many picture frames I had, so they gave $200 just to help the packing fee for 1-2 pictures. However, they had over 15 emails with me on the estimate cost sheets they sent me, they know that I have always had 23 picture frames and this information was in their system from day 1. On the moving day, they just charged me on extra packing and also disagreed with what I discussed with *** and *** previous conversations.
I have all estimate emails which similar like the one they sent you, it states clearly that there are more than 23 picture frames need to move and I packed all of them with my own cost $800 before they charged me $1040 more on the moving day. Therefore, the fraud they caused here total cost me $1040+$800 and they only agreed to credit me $200 which I have not yet received any check from them yet.
This company is completely fraud and cheating customers to get the business. I called them over 10 times to solve this issue and they do not care and just hang up on me. Also their sales person *** wants to get the business and just lie to the customer at the beginning. Their phone system and other internal system have all these facts recorded. I would like Revdex.com to help me further investigate and help to solve this issue if it's possible.
All my evidences are email communications with estimate moving cost sheet which they knew at the beginning I had 23 pictures need to pack and move. I also packed them based on their instructions and they still charged me $1040 extra packing on the final moving sheet for what they agreed to pay the costs.
Please investigate with their phone conversations to understand my statements.
Thanks for your time
We ask the client to please support these "fraud claims" with any documentation rather than heresay. We are more than happy to provide all phone call recordings to this response if allowed. The customer told our company they had some basic pictures to be packed, when it reality it was very large artwork that needed professional packing. The carrier provided them with a revised estimate to pack these large pieces of art, to which the client signed a revised estimate directly with their company. We provide client's an estimate based on the information provided to us; if we were made aware of the size of this artwork we would have provided the proper price estimate to pack the pictures. There is no benefit to our company to be in this situation, as the packing charges were remitted directly to the moving company.
This customer has never been hung up on; we have been cordial and eager to help this customer from the very beginning. We previously extended a $200 credit to this client. We are willing to double that offer to a $400 credit. This would result in a net loss for Trinity, yet would like to help the client in any way possible.
What this Relocation company replied are totally excuses and fraud statements.
As explained, I talked to this company's sales person Dylan for over one month before our moving date, and all the phone conversations as well as emails can be recorded that his company's system clearly recorded how many picture frames I have to move with the estimated moving list. If we go in details with all emails, please investigate on all the phone calls as well as more than 10 estimate moving sheet under my file in this company. In terms of the picture frame sizes, in the estimate cost sheet this company provided to me and ask me to fill out, it clearly stated the size of the pictures which I needed to move. During this whole month of communications with this company's sales person Dylan as well as the quality control department ***, they know 100% how many pictures I need to move together with each size, they are clearly stated in the FINAL estimate sheet which they asked me to sign.
On the day of moving, they do not agree to pay for the extra packing as *** agreed earlier on the phone with me, please also investigate on these phone recorded conservations, which clearly explained that they are providing fraud statements to Revdex.com. Please check the phone conversations few days before my moving date, they had with me with *** who is their customer service manager and also *** who spoke to me on the moving day, she clearly told me on the moving day when I asked her to bear the picture packing costs as agree. She told me in their system there is note "*** has talked to Jet moving company, and Jet agrees to take care of the extra packing cost". This sentence is in their internal system, *** read it to me on the phone on my moving date as well. All these evidences can be checked by Revdex.com and just ask the company to provide to you for further investigation.
For my loss, as I explained earlier, we paid $800 packing fee materials based on this company's moving instructions before the moving date and paid an extra $1040 packing fee just on these picture frames to the Jet moving company which was agreed to pay by themselves. They have treated customers like me very unfairly without solving the issue and ignored my phone calls and emails over 10 times. I would want to receive a total of $800 credit to settle this case.
Please ask them to send me a check on this amount to settle the case. They are very unprofessional and provided a lot fraud statements even now today. I would never signed that moving contract if I knew that this company is consistent lying to customers and I totally got trapped by their sales and customer departments in this case.
Hope that we can investigate further if they are not willing to bear a small part of my loss.
Thanks
The Trinity Relocation Group staff is very friendly and extremely professional too. Their supervisor was keen on their head to examine the work done on time. They use double sheet to pack as I was repeating my stuff is expensive. What a company I have been working with for my move. They were very keen to help me in every way possible. Awesome experience.
Two months ago, I was in need of efficient moving services. I went around asking and searching for the best moving company that could offer me reliable assistance. One of my good friends referred me to Trinity Relocation Group and I decided to try them out. They did the whole moving process quiet smoothly and carefully. Everything was delivered with no damage.
The movers from Trinity Relocation Group were very polite and skilled. They came on time and embarked on the work without any complaints until everything was completed. I also loved their attitude towards work. Their charges were easy and pretty reasonable. I would love to recommend Trinity Relocation Group to everyone looking out for a moving company.
I have one soft spot for Trinity Relocation Group Service. I love the way these people work and I really appreciate this. I have been able to see them offer their services to other customers. In fact, how they handled one particular moving impressed me. I went ahead and sought out their services. I agree that a good work was done. If need be, I will hire them out yet again.
I enjoyed working with these guys. I heard about them with few people and then searched on internet they had great reviews. I hired them. From the first call I made to them, they were great. They showed good response and moving was also great. They were very eager to make things right. Very efficient and humble team.
Worst moving experience ever. I wouldn't wish this experience on anyone else. I completely agree with the other reviewers who have said this company was all sales and no service. In my first interactions with the sales team, my rep returned phone calls promptly and was courteous. However, as soon as I paid my deposit, that's when their customer service took a huge nose dive.
First of all, they are more of a moving broker than a moving company that farms out all of their work to other movers. They lowballed our price to get our business and then just left us hanging. The also misquoted the insurance rate, which is also farmed out, and we ended up stuck with an extra $500 there.
We had a scheduled move date of last Friday. I should note that I had already moved with my husband, kids, and my in-laws. The only left was to move our stuff. I flew back to meet the movers for them to pack up, and after that, I planned to fly back. The subcontractors (Mover Van Lines) showed up two hours late with three guys instead of the promised four, all unmasked, by the way, and said their truck wasn't big enough and they'd need another $6000 to do the job. This felt very shady to me and I wanted to talk to Trinity about it before moving forward. I called my rep and with no answer, I had to send them away.
I called the next day (Saturday) and no one from customer service responded to my frantic voicemail or email. They are closed Sundays. What kind of a moving company doesn't have people available to sort out problems with their moves on the weekend?
I finally reached someone in customer service and estimating Monday (still no call back from my sales rep, by the way). They sent a revised estimate based on what the Mover Van Lines guy said, asking for an extra almost $8000 to reschedule and complete the job. This was WAY above the price per cubic feet that was quoted to me for the additional 1000 cubic feet. I don't even know what to do now. I would never never never use this company again or recommend them to anyone that was not my sworn enemy.
Do NOT use this company for your moving needs. We were given a quote and a few days prior to our move, the price increased $1500, and when the movers arrived the price increased another $1500. Our moving costs went from $5400 to $8400. During our initial conversation with the salesperson *** he said we were the most organized movers he had ever talked to and offered us a discount to have all of our boxes moved into the garage prior to the arrival of our movers ( we moved all boxes in our trig-level townhome into the garage on our own). Our movers only had to move large pieces of furniture out of the home. We were told our goods would arrive in 14 days. Our move date was 6/29 and after 16 days, we still have not gotten an ETA nor will anyone at Trinity Relocation Group return our calls and inquiries surrounding the ETA. When we initially called to complain about the increase in cost, we were told that the initial $1500 increase "is normal," but that the second increase did not "seem right." The manager asked us to submit ALL documentation and email correspondence with her staff so she could review all correspondence surrounding our quote. We explained that we provided detailed spreadsheets with documentation and measurements of ALL of our items. She asked if the staff person requested this level of detail and we explained that we submitted it on our own to ensure we were getting an accurate quote and to avoid the shock that we are currently experiencing. She basically said that their software program cannot accommodate this level of detail. In other words, you will NEVER get an accurate quote from them. We submitted ALL documentation she requested several days ago and have yet to hear back from her, nor has she gotten back to us on our delivery date. This company is completely unethical and I do not recommend them. Moving is incredibly stressful and they have done nothing but add to the intense stress already felt during a cross country move. We have NO IDEA where our items are and/or if they will ever arrive. We got screwed financially and actually screwed all the way around (dishonest quote, poor response time, no idea on our delivery date, etc.). Our final box count was 10-15 boxes LESS than what we provided during our quote, yet our cost still went up $3000 from the initial quote. I repeat, DO NOT USE THIS COMPANY.
Trinity Relocation Group just finished our move and I can't speak high enough of them.They completely exceeded my expectations on every level. They were on time, friendly, fast, and very transparent on every level. There were no hidden fees and no price gauging. Recommended.
I had a wonderful experience with Trinity Relocation Group. My boss recommended me these guys he was absolutely right. I was moving to the 4th floor walkup. They moved everything efficiently and smartly. These guys are real gems and very hardworking. They gave me a reasonable quote. I will surely use them in future as well.
Trinity Relocation Group provided us with amazing moving service. Their customer service representatives are the real deal. Compared to other companies I've used before. Trinity Relocation Group are quick and effective with getting your stuff moved. Their employees took care of all my fragile, precious items, and everything was moved into my new place in one piece. If you want to hire a moving company you can trust.