Two Men and A Truck

Review: I hired Two Men & Truck to move my personal belongings from my rental home in [redacted] to a new home I built in [redacted]. During the move my office desk was damaged. The movers indicated that all we needed to do was to call the office and they would take care of it. After multiple phone calls we were able to get them to come out and pick up the piece of furniture to repair it. After multiple weeks they delivered the desk and left, upon closer viewing of the furniture it was obvious that it was not repaired correctly. I contract [redacted] the person responsible for repairing damaged items and we agreed that I would take a video of the damage and email it to him for review. I immediately took a video of the damage and emailed it to [redacted] twice, I followed up with subsequent emails and phone calls with no response. I then proceeded to call his manager who I again left a message with, again no response. Their attention to customer service is an absolute joke and wish to have my desk replaced immediately.Desired Settlement: I would like my desk replaced with a new one.

Business

Response:

We have been in contact with Mr. [redacted] and are currently working to a resolution with him for his concern

Review: I hired Two Men and a Truck in West Allis to move the contents of my apartment on March 30, 2015. I'd used this company previously and was satisfied with their services the first time. However on March 30, 2015, one of the gentlemen damaged two items of mine. A TV stand, and a bookshelf. When the bookshelf was first moved out of my apartment, it was put on a small cart/dolly and carefully rolled out of my apartment. In perfect condition. Upon reaching my new apartment, I watched from my window as one of the movers carried my bookshelf from the truck, under his arm. It was clearly cracked or damaged, because it was no longer straight and was bowed on either side as the mover carried it with one arm. The same mover also brought in my children's TV stand, with several of the four wheels on the underside cracked off, and missing screws. I brought the 2 damaged items to the attention of the one mover who had seemed to be in charge. He made sure that the other mover who was responsible for the damage sign the damage report which listed the items that were damaged. I was told that I would receive a call in two days from someone at the office to schedule a time for them to come view the damage, and attempt to make repairs. I was contacted by someone I believe named Miguel, who agreed to come out the following week. Miguel came to my apartment and was able to repair the broken wheels on the TV stand, but acknowledged that the bookshelf was beyond repair. He verbally agreed that the company would reimburse me the $70 that I paid for the bookshelf. He said I would be sent a check via regular mail in a few days for compensation, then disassembled the damaged bookshelf and took it with him. After three weeks I had not received any check, so I called and spoke to Miguel. He said that the check had been sent. I assured him that I had not yet received it, and asked him to verify the address to which it had been sent. He verbally verified my address, but did not mention if the check had indeed been cashed. Now mind you, I had paid for the moving services in full, tipped the movers $50 even with my items damaged, and also gave one of the movers a huge air conditioner which easily costs more than $200 in a store. Miguel told me that if I wanted another check issued, I would need to pay $40 to the company for a stop payment on the check out of pocket. That would result in a net reimbursement of only $30 to me. I feel that I should not be responsible for any fees whatsoever, as it is the company's responsibility to make sure I receive compensation for the damaged items. Also, Miguel mentioned that it would be a good idea to contact the post office to see what may have happened to the check. I asked if he could actually contact the post office on my behalf, to see what may have happened. He agreed to do so and call me back. It has now been almost a month since I last spoke to Miguel, and I have not heard back from Miguel at all.Desired Settlement: I would like a reimbursement check sent either to my address utilizing a signature requirement or return receipt, or a check cut and held at the West Allis location that I can come pick up. Additionally, I do not believe I should be liable for paying the stop payment for the alleged first check that was sent. I never received it, to my knowledge it hasn't been cashed, and to be honest, I don't know if it was ever really sent in the first place.

Business

Response:

Regarding ID – [redacted]

We do acknowledge that the bookshelf is beyond repair and are more than willing to stand by our offer to our customer to reimburse him for the cost to replace it. A company check was made out and sent to the customer’s address that he supplied for us. As of late Friday afternoon May 29, 2015 the check had still not been cashed. We contacted the Post Office to see if they would be able to track it as well. The Post Office policy for their Mail Carriers is that if the name and address on the check do not match the name and address on the mailbox they will not deliver the check and it will be returned back to the Post Office. The undelivered mail goes to a different location and is processed when they get to it but they do not expedite the sorting or returning of this mail. They stated it will be returned back to us as undelivered but they have no idea when that will happen. If we decide to cancel the check to reissue a new one the cancellation fee is the same for us as anyone else. I do agree with our customer that after the $40.00 stop payment charge his refund would only be $30.00 but if we accept the charge than our reimbursement cost for the damage is now $110.00 instead of $70.00. The check was issued with the name and address supplied by our customer and mailed to the address he gave us. The mistake or error is not within anything we have done so we as well are reluctant to just issue another check with additional cost to us. Seeing that the address we were given from our customer is from his new location if he was unable to change the name on the mailbox before the check arrived the Mail Carrier would return the check with him. Seeing that expediting the returned mail is not a priority for the Post Office they have advised us to wait and it will be returned and there only response was eventually.

Seeing that the check has not been cashed we have no idea where the check actually is and do not want to reissue a check at cost to either our company or our customer. We will honor our commitment to our customer for the full amount that we have offered him once we can either find the check or it is returned back to us.

Review: We moved to a new home in June 2015 (only 5 blocks away) and hired Two Men and a Truck. The men who came to move our items were friendly, polite, and strong. Accidents can happen, I understand that. One of our moved items was a 132 lb. Subwoofer (which is made to be portable for DJs). The fine print on the contract states that we have 96 hours to contact the company regarding any damages found after the move, and the company will send someone to fix what is broken, or replace, or pay for item if not replaceable. As my husband saw the movers drop his subwoofer on the stairs, (they were moving it downstairs), that was one of the first items we investigated for damage. Within 24 hours we had the chance to set up our electronics and plug them in, and discovered a terrible vibration in the speaker. Something was horribly wrong--we guess that something got knocked out of place internally. We contacted Two Men and a Truck well before 96 hours, and today (10 days later) we received the final call back from the company.

They told us: "Since it is electronics, and the damage is internal, there is no way to prove that we are responsible for the damage. You would have to have the damages assessed or evaluated, and we don't do that. [Electronic damage] is just not something we are willing to address."

I do understand that this would be hard to prove who is at fault, but they certainly make no mention of that in the fine print, and the fine print is very reassuring that they will care for whatever damages may occur.

Our speaker was in excellent working condition before the move. We would have been happy to leave our items plugged in so that the movers could attest to its working condition, but we were not warned to do so.Desired Settlement: I would like Two Men and a Truck to live up to their fine print. It would be respectable of them to pay for a reputable electronics technician to come to our home to investigate and repair the damages.

Business

Response:

It is very hard to determine a cause to any concern regarding electronics as when we are in the process of the move itself usually all electronics have already been disassembled by the customer prior to our arrival. We are unaware if the item in question actually worked prior to us moving it or not. With the weight involved regarding the sub-woofer the movers did state that they did carry the sub-woofer into the basement at the drop off location but at no time did they actually drop it. In regards to good customer service we are willing to contact our customer and make arrangements to have the sub-woofer checked out professionally. If it is determined that the concern to the sub-woofer was caused by our movers we of course are willing to accept the cost to repair it but after being checked out and the concern is not moving related we would not be willing to adhere to the cost to repair it.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me if they actually adhere to it. If I do not hear back from them, I will contact you again. Thank you for your assistance and consumer protection.

Review: I contact Two men and a truck to move my belongs from one apt to another, upon arrival the young men enter my apartment and asked what was going on the truck, I told them what was going the truck even thought they had a list on the items in their hand. The two young men took two items to the truck, I stood and watched them laught and talk for about 15 minutes.I went to the truck and replyed I am paying you guys by the hour and you are standing here takling and laughing like I have a lot of money to give out, one of the young men stated we were just tieing things down, I reply no you were standing there laughing and talk I have being standing here watching you, this happen several tiimes that I called the office to complain and was told that they would contact the moves and find out what was going on they woudl contact me back. She called back and stated she could not contact the drivers. I went in and started to help them move my belonging on to the truck. It took them 3 1/2 hours to move a sofa ,chair 4 tables , Curio cabinet, dining room hutch, table 6 chairs, kitchen table and four chairs and a headboard, footboard Mattress, boxspring , night stand and mirror, dresser. out of the apartment and 1 1/2 hours to move it all into my new apartment aournd and talk . My living room table my dining room hutch the base board of the apt the closet door and wall was damage in the move. I have been trying since this happen on April 29 to rectified the situtaton and only thing I get is lies and the run around. fron the company owner and manager. John liverston and staff.Desired Settlement: Billing adjustment and repairs

Business

Response:

Ms. [redacted] contracted with us to do her move on April 29, 2015. Upon completion of her move Ms. [redacted] contacted our office and spoke directly with me regarding her concerns of the length of her move as well as items she felt were damaged during her move. I told Ms. [redacted] that I would need to discuss her concerns with the Movers and would contact her after our internal investigation. On April 30, 2015 I discussed Ms. [redacted]'s concerns with the Movers and contacted Ms. [redacted] on May 1, 2015 to set up an appointment to view her damage concerns and also look into her time complaint for her. An appointment was set for Wednesday May 6, 2015 at 3:30pm to accommodate Ms. [redacted]'s work schedule. After viewing Ms. [redacted]'s damage concerns I informed her that we would be sending out an independent contractor to do the repairs for her, I also told Ms.[redacted] that I would review her time concern as well based on the items that she showed me we physically moved for her but would need to also verify these items with the movers. On May 7, 2015 a work order was sent over to our contractor to do the repairs for her. Our contractor has made several attempts to set up an appointment date with Ms. [redacted] as recently as yesterday May 13,2015 and has given Ms. [redacted] several different dates as well as times to accommodate working around her work schedule to complete the repairs for her but has not received any confirming dates or times for an appointment to date. We do agree that the items listed by Ms. [redacted] as being moved are accurate and we are willing to resolve the time complaint issue once all repairs have been completed. Thank you.

Consumer

Response:

Review: I have used two men and a truck two times prior and not had any problems, but this time I am saddened to say that some of my furniture was damaged during the move. Most importantly, the movers caused damage to the corners of my leather sectional. The furniture was supposed to be wrapped and the movers did not do this. I watched them scrape/squeeze through doors, forcing the furniture thorugh the door. I had contacted them and they told me the mover said the damage was existing and he pointed it out to me...a complete lie. Then, when I refuted that, the adjustor told me that his ** said the damage looked "old" ... another lie, as the couch is not even a year old. It had been in a corner of a small room and there was no way the damage could have happened at my old apartment prior to the movers moving the furniture. I had other furniture damaged (a book case) and the mover said "it was like that in the apartment" but then he found the piece in the moving truck. He is doing the same thing with this couch.Desired Settlement: If possible, I would like my leather couch repaired.

Business

Response:

Good morning, I met with Mr. [redacted] on Friday October 17, 2014. I viewed the damage and felt that Mr. [redacted]’s concern was valid and we are sending a Contractor out to repair the damage for him. Thank you, [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: TWO MEN AND A TRUCK MOVED FURNITURE AND ONLY FURNITURE FROM MY HOME I WAS QUOTED MY MOVE FOR MY ENTIRE HOME FOR $442.00 to $666.00 I ENDED UP BREAKING SOME TOES AND IT PUT ME A SITUATION TO MOVE SOME THINGS ON MY OWN SO I HIRED MY OLD NEIGHBOR TO MOVE ALL OF MY BOXES, CLOSET ITEMS, ALL LOOSE ITEMS. MY NEIGHBOR MOVED EVERYTHING EXCEPT A KING SIZE BEDROOM SET THAT HIM AND I TOOK A PART TO HAVE READY FOR THE MOVERS; A TODDLER BEDROOM SET THAT I TOOK DOWN THE NIGHT BEFORE, A WASHER AND DRYER THREE BIKES, KITCHEN TABLE THEY TOOK DOWN, 2 46INCH TV'S AND 1 27INCH TV. TWO MEN AND A TRUCK PUT TOGETHER MY KING SIZE BED IN WHICH I HELPED HIM AND MY KITCHEN TABLE. I MOVED LESS THEN 500 FEET TO MY NEW RESIDENCE AND THEY ENDED UP CHARGING ME ALMOST $800.00 WHEN THEY DIDNT MOVE HALF THE ITEMS I WAS QUOTED AT. I FILED A COMPLAINT WITH TWO MEN AND A TRUCK IN WHICH [redacted] A MANAGER CONTACTED ME BACK. [redacted] SCHEDULED A HOME VISIT WHERE HE TOOK PICTURES OF EVERYTHING THEY MOVED AND GAURANTEED ME A REFUND OF AROUND 400.00 HE WOULD ONLY NEED TO COMMUNICATE THIS WITH HIS MANAGER WHO WASNT IN THE OFFICE [redacted] INFOMED ME I WOULD RECIEVE MY REFUND NO LATER THEN 2WEEKS I CALLED TO CHECK ON MY REFUND AND I WAS THEN TOLD BY [redacted]S MANAGER HE WAS NOT IN THE OFFICE AND HE WOULD CONTACT [redacted] TO GO OVER HIS INFORMATION AND IF [redacted] ASSURED ME I WOULD GET A REFUND THEN THIS IS WHAT WOULD HAPPEN. I DIDN'T HEAR BACK FROM [redacted] FOR ANOTHER WEEK SO I CALLED AND [redacted] RETURNED MY CALL APOLOGIZING DEEPLY THAT HIS BOSS WENT BACK ON THE ORIGINAL AGREEMENT BECAUSE HIS MOVERS INFORMED HIM OF INFORMATION I INFORMED [redacted] WAS NOT TRUE AND MY NEIGHBOR WOULD VOUCH FOR THIS. TWO MEN AND A TRUCK MOVERS INFORMED THEIR MANAGER THEY MOVED MY ENTIRE HOME DISASSEMBLING EVERYTHING WHICH I INFORMED HIM THEY WERE NOT TELLING THE TRUTH I THEN PROVIDED [redacted] MY NEIGHBORS PHONE NUMBER AND HE INFORMED ME HIS BOSS DECLINED TO CALL MY NEIGHBOR.Desired Settlement: $400.00

Business

Response:

We have been in contact with Ms. [redacted] and are working to a resolution with her a complaint. We are hoping to resolve this by no later than Thursday July 31, 2014.

Review: On October 26, my Daughter and Son-in-law, [redacted] contracted with Two Men and a Truck to move their household belongings from Oak Creek, WI to their new home in Milwaukee. The original estimate was to be somewhere in the vicinity of 4-5 hours. When the move was completed, a total of 7 hours had passed. In addition to stretching out the move to close to double the original estimate, the movers did not place the marked cartons in the proper location opting instead to pile them into one room. In the process of moving, several scratches were found on the hardwood floors.

Overall, this was a most disappointing experience and one that will keep us from recommending or using Two Men in the future. We have both contacted Two Men and did not receive any response.Desired Settlement: We would like to see the pricing adjusted to more closely reflect the original estimate.

Business

Response:

We completed a move for [redacted] on October

25, 2013. On October 27th we received an e-mail from an individual

identifying himself as the father-in-law of [redacted] regarding concerns involving

the move. After an internal investigation we left a voice message for Mr. [redacted] on November 8th at 2:46pm to discuss the move and the concerns the [redacted] were having. We again left another voice message yesterday November 19th

at 4:10pm to set up an appointment to address their concerns. We have not

received any call backs to date to address any issues or concerns.

Mr. [redacted] is our customer name on file and was the

individual who booked the move. As being our customer any resolution or

appointments must be done directly with our customer or his spouse.

I recently had the need to use the services of Two Men and a Truck. They did a terrific job! Their movers were fast, efficient and knowledgable. They took great care of all of my belongings. They were polite, friendly and exceptionally conscientious. They worked quickly both loading and unloading the truck, no wasting time or lolly gagging to make more money on the job. When they did take a break, they advised me and then they closed the front door behind them to avoid wasting a/c. This was an unexpected show of diligence. The movers organized my boxes by room as they were marked. They did all of the work, I did not need to lift a finger.

Two Men and a Truck made my move easy and pleasant. I would highly recommend their services.

Review: Two men and a truck claim that their movers are "experienced & professional." We feel that we were mislead.

On 8/21/15 two young gentlemen arrived from Two men and a truck shortly after 8 am The lead mover needed contract signatures before the move could start. My husband, I and the lead mover discussed padding and wrapping and he said that it wasn’t necessary because they blanket everything and separate it with foam. We trusted that he knew what he was talking about and I signed the form.

After signing the contract he went to move the truck into the driveway and the truck wouldn't start. So, he called dispatch to get another truck. When it finally started, instead of backing straight in to the drive way he came over the curb at a slight diagonal so when he leaves he has to go over the curb with the loaded truck? At that time we lived on a cul-de-sac so there were no issues with pulling straight in the driveway to avoid having to go over the curb with a loaded truck.

When the two young men were moving the large pieces they were balancing the weight on one of the feet which are now scuffed and marred. At one point the two young men were taking the armoire out the front door when they got caught on the door mat. I had to crawl under the armoire to free the mat so they could get it out the door. Obviously, this was a safety issue that could have been avoided.

One of the young men tried to move our washer out of the wash room and it was too wide to go through the door. They scrapped the front of the washer and the doorway trying to pull it through the door until my husband said to turn it. The dryer worked perfectly until they moved it and now it's broke. When we turned it on it sounded like a box of rocks were in it.

They told my husband and I that they couldn't get everything on the truck and there was alot left. I asked what size truck they were driving and they didn't know? We went out to look at the truck and took pictures because it was so poorly packed. I called the office and they sent "[redacted]" a supervisor out to the house. [redacted] said that they were experiencing training issues and that one trainer had quit. [redacted] said he would need to unpack the truck and teach them how to repack it correctly. He said they had not secured each section by strapping it in before starting a new one.

It took 3 hours to repack the truck! Granted we weren't charged but our time is worth something to for the inconvenience We explained to him that my husband is 73 and I'm 62 and I was not feeling well. I had been having chest pains.

We couldn't get our truck out of the garage because their truck was blocking ours. For 3 hours we waited in an empty house with no food as they repacked the truck.

Once it was repacked they went for lunch and didn't arrive at the [redacted] house until a little after 6 pm. Someone from the office made an executive decision to send another young man out to help unload the truck.

As they unloaded the truck we noticed our furniture was damaged. They had taken the legs off the dining table and one young man carried the four legs in his arms and then gently drops them on the floor.

We have two glass table tops where they removed the glass but lost the plastic pieces that the glass sits on.

My husband and I took the young men around and showed them the damaged furniture. The lead took pictures and wrote down some of the items and said he didn't need them all listed? They just needed to get an idea?

A little after 7 pm I got a call from 2 men & a truck and I told him our furniture had been damaged.

We agreed that if I paid $700 he would send someone out to fix the furniture. The call was on speaker phone so my husband and the three young men heard it.

I called corporate twice and they referred me to the local office. I made four calls to the local office and not once did they return one of my phone calls.

I spoke to [redacted] 3 times at the local office. I told him that we were told if we paid the $700 that our furniture would be repaired. Even the the young movers said the guy does a great repair job on furniture!

[redacted] assured us that if the gentleman who charged $700 to our credit card said he’d fix the furniture he would honor it. [redacted] said he was going to call the man that day and get back to me. Once again, that didn't happen.

When I didn’t hear from [redacted] I called and spoke to Eric who said he was gone for Labor Day weekend.

When I finally reached [redacted] he told me that corporate office and the local office had decided that they would not fix the furniture, PERIOD.

Needless to say my husband I are sick every time we look at the furniture. We paid a lot of money for the furniture and we maintained it beautifully and we are sickened to look at the damage. On top of that we had to buy another dryer because they broke the other one.

Lastly, when I complained about not feeling well, two days later I was in the hospital for chest pains.

In conclusion, rather than getting experienced professionals we got two young men who were getting on the job training at our expense.

Thank you,

[redacted] and [redacted]Desired Settlement: My husband and I are asking that they honor repairing our furniture and we are seeking $300 credit for getting another dryer.

Business

Response:

To Whom It May Concern: On August 20th, 2015 Mrs. [redacted] called our local Two Men and a Truck © franchise located in [redacted], AZ. [redacted], one of our Customer Service Representatives, received the call and took Mrs. [redacted] through the process of an estimate. Before releasing information to [redacted], Mrs. [redacted] exclaimed that she had a separate mover booked prior to calling Two Men and a Truck ©;however, that particular moving company failed to arrive for when they were scheduled. [redacted] apologized for the inconvenience and reassured Mrs. [redacted] that our company could accommodate her needs for moving on the 22nd. Upon obtaining the necessary information and inputting the particulars into our Movers Who Care Software Program, [redacted] determined that the overall move would take approximately 8 hours to complete. Mrs. [redacted] disagreed with the original quote and stated that her move should not take any longer than 4 hours to complete. [redacted] tried to express that with the volume of belongings associated with the move, and the distance between the load destination and final destination being 45 minutes in a moving truck we would not be able to complete the entire move in only 4 hours. [redacted] concerned that the move would need additional time booked Mrs. [redacted]’s move on the schedule for 6 hours and Mrs. [redacted] agreed. The move was thus booked for an 8am arrival time on the 22nd of August. The local office scheduled [redacted] and [redacted] to be Mrs.[redacted]’s movers, who both have been with the local office for over a year, and were trained by the local training manager. The [redacted] office puts each mover through a rigorous training program and also have them complete an agenda designed by the corporate office in [redacted] Upon arriving to the residence of the[redacted]’s, [redacted] and [redacted] performed an initial walk through viewing the items included in the move. Each mover expressed to the customer that the estimate of six hours was unfortunately unrealistic. With the drive from [redacted] to [redacted],and the number of items a realistic estimate would be 7-8 hours. Mrs. [redacted]was not pleased with the assessment and expressed her desire on SEVERAL occasions to [redacted] and [redacted] that five hours was her max limit of time she would allow them to move her belongings. The movers contacted [redacted] the local Operations Manager who to explain the situation. [redacted] and [redacted] came to the conclusion that they could only designate 2.5 hours of loading time to stay within the costumer’s new time constraints. However, the 2.5 hrs. loading time would not provide enough time for all of her belongings to be moved. After making a game plan, [redacted] and [redacted] began the process of moving the [redacted]’s home. With our company every facet of the home that is wood or upholstered is pad-wrapped and shrink-wrapped in order to protect the item, there are no exceptions to this.This part of the service is provided free of charge and is required to be completed by our movers. As the movers began the process of shrink-wrapping Mrs. [redacted] stopped the movers immediately and stated she did not want this part of the service due to time constraints. [redacted] and [redacted] insisted, but she declined. The movers thus had Mrs. [redacted] sign a Release of Liability releasing Two Men and a Truck of responsibility if damage occurs. This does not relinquish the movers of taking the necessary precautions to protect the customers belongs; however, without shrink-wrapping and pad-wrapping the customer’s belongings that means that some items would be carried and dollied to the trucks with zero additional protection. As the 2.5 hr. mark neared, [redacted] and [redacted] expressed the need to leave the [redacted] location in order to adhere to the time frame deadline.Mrs. [redacted] viewed that the moving truck, and determined there was additional space available. The customer was unhappy with the amount of items not loaded. [redacted]and [redacted] explain that with the short time constraint their primary concern was to load the truck with as much items as possible in order to move the items in the set time, and did not concentrate on packing the truck as tight as they could. After the movers explained that there was some additional space in the truck, yet the time limit for loading had run out Mrs. [redacted]’s was still unsatisfied with the load. Mrs. [redacted] called the office to express her disapproval with the amount of space left in the truck. [redacted] made the decision to send [redacted](Move Manager) to the move to assess the situation and to offer help. In order to hopefully calm the situation, [redacted] stopped the clock, freeing the [redacted]’s of any additional charge and [redacted], along with the other two movers, began to remove the items from the truck and then reload the truck in order to accommodate more items for 2.5 hours, free of charge. [redacted] contacted the [redacted]’s to state our company would not charge them for the drive from [redacted], the initial location, to[redacted], their final destination, and would provide an additional mover free of charge. Both of these items were provided simply on a customer service basis.We are in the service industry and our customer’s moving experience is our reputation as a business. After the move began again, the [redacted]’s once again expressed their displeasure with the overall move and the damage to the items. [redacted] viewed the items and took pictures of what belongings the [redacted]’s determined were damaged. [redacted] contacted the customers to try to resolve the issue at hand, but it was to no avail. In the conversation, the [redacted]’s are referring to, [redacted] offered to fix the damaged items if the customer paid for the time frame for the movers to drive from [redacted]to [redacted]; they declined and wanted both to be fixed for free. At this juncture [redacted] was not aware of the Release of Liability that the customer had signed at the beginning of the move when she declined our service of shrink-wrapping and pad wrapping her belongings. [redacted] the local GM spoke with Mrs. [redacted] on several different occasions regarding the move. Mrs.[redacted] was displeased with how the process of the move and contacted the corporate office of Two Men and a Truck. The benefit of the corporate office is to assist the local office in the making the correct customer service decisions, and can overrule a decision made by the local franchise in order to provide the customer with the best customer service. After investigating both sides of the situation, the corporate office decided that the franchise was not acting improperly, and agreed with the options that the franchise had given to Mrs. [redacted] regarding her move. When Mrs. [redacted] was informed that there was nothing more that the company could do for her beyond what they had already done in order to accommodate her, she stated that she was displeased and promised to contact the Revdex.com to express her dissatisfaction. We feel that we, as a company, did right by Mrs. [redacted] and tried many different avenues to appease her frustrations, and to make her move easier for her. We feel that the discounted fees, free moving time and additional mover free of cost, were sufficient ways in which to accommodate her unhappiness with the move. We appreciate the Revdex.com taking time to read our account of Mrs. [redacted]’s move and are disappointed that we could not meet the expectations she had.

Consumer

Response:

Hi [redacted]; Thank you for reviewing our claim. I'll be sending three separate emails. There will be two emails with pictures and one with the paperwork from Two Men & a Truck. We want to make sure the file isn't to big to open. The door frames in the house we moved from were painted white. You can see the washing machine has white paint scraped on the black as the young man tried to force it through the doorway until my told him to turn it. Unfortunately, the dryer was ruined and we had to replace it. On another note, my husband and I told the young men and [redacted], the gentleman they sent out to repack the truck that I wasn't feeling well that day. Unfortunately, I did end up in the hospital a couple days later with what they thought was a heart attack. The good news is when they went to put the stent in they said my blood flow was fine. I The down side is that I was diagnosed with Acid Reflux and Valley Fever. There are two more emails comings with more pictures and the paperwork from Two Men and a Truck. Thank you, [redacted] & [redacted]

Review: the movers left boxes at our old house and we had to go back and get them, they also put holes in our walls at new houseDesired Settlement: I want a refund of the two hours it took us going back and forth to get stuff they forgot and reimbursement for repair on the walls

Business

Response:

Please see attached.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The only phone calls I have received have been from someone trying to fix the hole in my wall, I already repaired that. What I want to resolve this is to be reimbursed for the time we had to spend going back and forth picking up our things that your movers left behind. Your charged us $104 per hour for your movers so I think it only fair that you repay us $208 for the two hours we had to spend along with gas moving the rest of our things. I do not need my wall fixed so please stop leaving those voice mails. You may contact me at [redacted] to resolve this or I will take to the internet and make sure everyone knows how horrible our move was

Regards,

Business

Response:

[redacted],Once again, I would like to apologize for the mistake our team made during your move. We as an organization are extremely concerned about our customers needs and what transpires while we are performing a move. In this particular instance your claims were founded, and for that I am sorry. Thank you for allowing us to come to a fair resolution on the matter. At this juncture, if you need any further assistance, please do not hesitate to call our company.Thank you,[redacted]

Review: I hired this company in July 2015 to move my furniture. I had addvised the movers that my slate coffee table was very heavy. 2 of the movers placed it on a dolly and brought it to the truck. When they atempted to lift it, the mover banged the leg up against the floor of the truck because they didnt lift it high enough to be able to set it down on the truck floor. Once they did lift it and went to set it down on the floor the 3rd mover/driver who was on the truck suggested when they were about to set it down on the floor of the truck that they flip it topside up and lay it down (legs in the air). I said that that didnt make sense bcuz u cud set stuff on top of it. I beleive at that point the person on the truck relaized the leg was broken becuz it didnt make sense to flip it upside down and that semed to be even a strain to do that after the strain to even get it on the truck. The table was the last thing put on the truck so it was at the front of the truck. So when we got to my new place, it was the last thing brought off the truck even though it was the first thing u saw when u opened the truck. After I was provided with paper work and signed off, the other 2 men were bringing in the table last and set it down and everyone left. It looked slanted on the floor when they set it down, but I didnt really notice anything at first and then I heard a soft hard bang, turned around and the table had fallen over to one side the leg was broken which had to have happened when they banged it along the front side of the truck. I contacted the company about the table and other issues with the move and was told that the manager would call me back. I called 3 times, he never returned my call.I had mentioned the damaged table. I filed a complaint w the PUC.Havent gotten a response.when I called them they said it is bcuz they have so many complaints to get to. But my table remains still laying on its side in the middle of my living room flr. It is a $600 table and I want it fixed or replaced or the costDesired Settlement: Tables from Perola leather. Slate table $600.00. It must be repaired,replaced or the cost to purchase a new table refunded to me. I called the company right away,then called at least 2 other times with commimittment from the people answering phones that the general manager wud call back.To date no response. I filed a complaint with the PUC which I told them I was going to do.The PUC trucking department in Pittsburgh (Chuck and Cindy)said they have so many complaints it takes time for response.

Business

Response:

Mrs. [redacted] used our services on 6/9/2015 and again on 7/25/2015.

The singular issue our office was notified of was a bed had been disassembled on

the first move that would need to be reassembled on the 2nd move. Our

crew whom performed Mrs. [redacted]’s first move was unavailable the day of the

second move. Mrs. [redacted] was concerned the move crew on 7/25 would not be able

to reassemble the bed correctly. Mrs. [redacted] called our office multiple times

during the day to voice her displeasure that she did not receive the same crew,

we assured her the crew she had on 7/25 was capable and trained to reassemble

the bed. Mrs. [redacted] called after the move requesting a refund for the inconvenience.

We did not feel that a discount was in order. There was never any mention of a

damaged coffee table in her multiple calls to our office.

Business

Response:

Our repair man on the way!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The response from the respondent states "repair man is on his way." Todate I have not heard from this person and on their way is not the full resolution. As we draw near to the holiday season, I will not have a table to utilize and now have to move it from the place where it was left laying on its side to a corner out of the way. I would request that the amount of $600.00 be paid to close out this matter and I purchase a new table. The slate table is no longer available but I would at least have a coffee table and this would be considered as a closed matter. When I spoke to the store about having a repair man come and look at it, they responded by saing, "if someone changes the intergity of the table there is no guarentee tht the table would be the same."

Regards,

Business

Response:

A repairman is scheduled to repair Ms. [redacted]s table on Saturday, December 29.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The repair man is scheduled to come and take a look at the table to evaluate if he is able to repair. During our conversation, he did not sound confident that from the picture, he could fix it without having to take a look at it first. Until he does that and can tell me definitively that he can make this table "whole: again, I am not agreeing that an appointment resolves the matter at this time. Again this is a very heavy slate top and whatever he can or will do I need to be sure that the integrity of the table remains in tact so that it just doesnt break down and maybe fall on someones feet or something.

Regards,

Review: On 3 August 2015 Two Men and a Truck came to move me from [redacted] to [redacted]. They were in quite the rush, which is why they said they (the two movers) were only going to remove the suspension deck from the daybed frame, as opposed to completely disassembling the bed.

When the movers arrives at the [redacted] location and a single mover was removing the bed frame (two side grills and back piece only) the bed frame, due to the torque of only being carried by one person. The bed fell to the ground and the frame was scratched and a side grill was significantly bent.

Despite this the movers attempted to put the bed together. The two movers , in the process of attempting to quickly repair the broken bed scratched the wood floors of my apartment, scuffed the wall and stripped all of the bolt heads needed to reassemble the bed.

After watching them struggle with the bed for about 30 minutes I told them to just stop and document the damages. The employee (Spencer or Stephen, I believe) then only documented the damaged bolts, not the bent side grill, scratches in the floor or the scuff on the wall, even after my grandmother and I both asked him to. He then said that if I did not sign the form they were going to charge me more for the move, as the arguing and documentation was taking longer than the contracted time. So, I signed the form and the movers left as to not incur more fees.

Three days later (6 August 2015), after being told I would be contact in two days and was not, I called the Two Men and a Truck warehouse to begin the problem resolution. I spoke to Justin S[redacted]. He seemed very compassionate and helpful and as though he was genuinely concerned with resolving my issues fairly and honestly. He asked what I thought went wrong in the move to have the bed break and to have begun this situation, so that he may improve the training of the employees. I explained what happened and he even said that the movers should not have moved the bed that way and that it was their, the movers, fault. When I called to follow up again, as Two Men never called back when they said they would Mr. S[redacted] even asked me to send him, via email, information about comparable daybeds. These daybeds cost anywhere between $300 and in excess of $400.

Then after taking a week to contact his manager and the movers who were present told me that they could only offer me $150 settlement, because I did not purchase the extra insurance and the movers said that they did not take the bed apart because the bolts were already stripped. Which is a total lie and I told Mr. S[redacted] this and he was completely unwilling to hear or accept this fact. The bed was assembled by my Uncle who is an auto mechanic and is more than qualified to put a bed together without stripping the bolt heads. He would even testify to this. Even after arguing with Mr. S[redacted] he said there was nothing more he could do. I told Mr. S[redacted] that the check needed to be mailed to the [redacted] address by Wednesday, 19 August 2015. It was not. It was sent to the [redacted] address and my grandmother drove an hour total to give me the check. I told him that the damaged property needed to be returned to the [redacted] address by 5 pm Friday, 21 August. The back piece and side grills were returned. The suspension deck was not. Even after threatening to call the police and to to pursue a claim in court, Two Men and a Truck said that they could only return the suspension deck on Tuesday, 25 August 2015.

Everyone at the company has been extremely fake and unhelpful. The company culture is clearly one that supports lying, insurance fraud, thieving and cheating.Desired Settlement: I would like the cost of the move refunded for the hassle they have caused, minus the $150 check they have already sent. I understand that asking for a refund of the mve and the cost of the bed is reaching a bit. But if they could refund the move that would cover the cost of the bed and about $22 for my time and my grandmother's gas from driving the check down.

I think that having to deal with 3 weeks of hassle from one issue that was a simple fix that simply required honesty, integrity and sending me the replacement bed and returning the damaged bed in one delivery.

Business

Response:

We regret any inconvenience that we caused in delaying thissettlement. As for the bolts on thedaybed, our men use hand tools to disassemble furniture as to not strip boltheads or screws. The bolt heads wouldnot come apart because they were already stripped. This was an older daybed and most likely was assembledmany years ago. Although the customerdeclined full-valuation coverage, we did send her a check for current marketvalue of the daybed . We did return thedamaged bed and there was a delay in getting the suspension deck returned. We apologize for the delay. Our adjuster's notes have the customer askingfor the check to be sent to [redacted] as per the customer. If this is our mistake, we apologize for theinconvenience.Josh M[redacted], General Manager

Consumer

Response:

Review: The movers damaged some of our property during the move. We filled out and signed paperwork that day with the movers and I still do not have a resolution. The company has stopped responding to my contacts.Desired Settlement: They attempted to send a contractor out to repair some of the furniture but that did not conclude well. Some of the pieces are irreparable. We were informed that we would be compensated for the damages at $.60 per lb (approx). But, the company has stopped responding to my emails/requests. **Photographs were taken twice by the moving company and both times it was concluded that the damage was at the fault of the irresponsible movers.

Consumer

Response:

My fiancee' arranged for the this company to move my property. Therefore, even though [redacted]'s name is listed, my signature is on this compliant form (see attached). Also, I have been in correspondence through emails and telephone calls and visits with the company. Several days after the move, the company contacted [redacted] and he referred them to me. Since that date, the company has only been corresponding with me, [redacted].

Business

Response:

To whom it may concern: This complaint was filed under the incorrect TWO MEN AND A TRUCK Franchise. TWO MEN AND A TRUCK Chesterfield did not move Ms. [redacted]'s furniture. But - we've forwarded her complaints and been in touch with Ms. [redacted] apologizing for the delay and offering to send her a check for the coverage she's requested ($.60 per pound per item damaged during the move). We're waiting to hear from her as to which address to send the compensation for the damages that occurred during the move.

Review: We hired Two Men and a Truck to move our belongings on 8/31/15. During the move, the flooring in the house we here moving out of was damaged. Two Men and a Truck attempted to fix the laminate flooring. The people who purchased the home were very dissatisfied with the repairs and attempted to get them to fix it correctly. They have refused to speak with the people who purchased the home saying the repairs were satisfactory. A few weeks ago we received a certified letter from the people who purchased our home suing us for the damages to the flooring. We contacted Two Men and a Truck to try and get them to replace the damaged flooring. They have refused to do so. My husband contacted the corporate office as well and they have offered no assistance. The manager of the local office has also refused to return my calls as well. We have seen photographs of the flooring and the repair job looks very bad.Desired Settlement: For Two Men and a Truck to pay for the damaged flooring.

Review: On sunday april 27th 2014 we used two men and a truck to move our furniture to a new house that we purchased. During this move, there was damage done to a dining room chair, and to a wall in our house. Damage reports were filled out and the chair was taken by the movers to have repaired. We were told that we would be notified of when and who will come to fix the wall. In regards to the damaged wall- the movers tried to hide the fact that they damaged it, and tried to make it look like they asked our permission to force a piece of furniture up the steps. However, I did not give them permission due to the fact that the damage to the wall was already done by them when they asked. This was pointed out to them. They didn't say much regarding this. However....I never was contacted by anyone from Two men and a truck regarding either incident. I contacted them near the end of May, and never heard back. I then proceeded to contact the corporate office, in which they said they would contact the local manager and have him contact me. He did contact me, but was very rude and ignorant, and said he could not find anyone to fix our chair. Long story short....it is now 2 weeks into August, and I have contacted the corporate office about 3 times now...and I have yet to hear back, or get my property back, let alone have the damages fixed. I will pursue legal representation now.Desired Settlement: I would now like a refund of my entire move due to such unprofessionalism. At this point I would like to file theft charges because they still have our property. I am insisting on a monetary settlement

Business

Response:

Please call our office and talk with me. [redacted]. We will take care of the damages. Our general manager and operation manager have left numerous messages for the customer to return our calls. [redacted] TWO MEN AND A TRUCK

I am only giving them 1 stars, because they bailed on us without even finishing the job. We hired Two Men for a local move in Gilbert, to get us moved into our new home in Val Vista Lakes. After a very long day, the two gents that were moving us had to call it quits for the day; unfortunately, there were still items that didn't get moved to the new house, and furniture at the new house that they had disassembled and not re-assembled. And they didn't properly disassemble our office center, and splintered the wood supports that hold the hutch onto the desk. And all of those boxes that we had painstakingly labeled with the color-coded tape with the rooms printed on it, the boxes ended up randomly piled in the garage and never made it to the corresponding rooms in the house. At quitting time they guys had to go home for the night, and Two Men left us with a huge mess left to deal with.

I ended up renting a [redacted] to finish the job that Two Men and a Truck did not complete, and have yet to get the office furniture repaired and assembled.

Moving is a very stressful situation, and I was counting on Two Men to make the process seamless for us. Sadly, they just managed to make it more stressful.

Review: Monday Jan. 11th 2016 the movers from Two Men and a Truck Richmond, Va came to move a treadmill for me. It was to be moved from upstairs from the old house to upstairs to the new house. Two of the three men arrived very sick. They were hacking, and coughing. Even though they had blankets on their truck they never wrapped the treadmill. They arrived at my brand new house which was just built. They did not cover my stair rails with blankets nor did they wrap the treadmill. Two of the three men carried it upstairs banging the walls, stairs, and stair rails on the way up. I had to tell them to watch out several times because they were banging, and hitting my stairs/rails. When they were done I told them about the damage, and they argued with me that it was only a scratch. One told the other one to hurry up, and get the paper work signed so that they could leave. I called the office on 8403 Sanford Drive 804 716-5163, and sent them pictures of the damage. They responded that they would send me a check for $50. That amount will not cover the amount to fix the splintered stair rails, stairs, and paint for the walls due to banging the treadmill on the way up the stairs. For some reason Revdex.com only has the Midlothian location listed on their website. Due to their sickness the one carrying the treadmill up the stairs almost dropped it when he started coughing, and I had to grab it. I also had to tell the third guy to come, and help get it upstairs. The damage could have been avoided if they had wrapped the treadmill with blankets, and covered my stair rails with blankets. It is a custom staircase that was splintered along with the steps due to their rushing a job. I had two hours for the job, and they left with me having at least 40 minutes left that I paid for. If I have to I will take this to small claims court, because I have the pictures to back it up. I will obtain an estimate for repairs. This could have been avoided by wrapping the rails, and the treadmill.Desired Settlement: I want to obtain estimates from someone that I choose, and I want Two Guys and a Truck to pay for it. After what I went through I do not trust someone that they would choose to repair my stairs, walls, and stair rails.

Business

Response:

I received a call from our customer after our men left her house. She told me that our men had damaged her wall. She also expressed concerns that our men were not feeling well and shouldn't be working. I apologized that the men were not appearing to be in good health and that they scratched her wall and assured her we would give her some money back for her inconvenience. She said that our men should've padded her treadmill so that there wouldn't be damage to her wall and stated that only two of the men were moving the treadmill and that at least 3 should be moving the treadmill up the staircase. A few additional details.To successfully move a treadmill up a narrow household staircase you need one man on the bottom, and one on the top. When the staircase is crowded, it is dangerous for the piece and for our people. Also - it is not safe to completely wrap and pad a treadmill as you lose the ability to grip and lift the piece. The railing could've been wrapped and because of this and the scratch the wall - I offered to cut a check immediately for the structural damage claim. We submitted the claim to our accounting department so that the check could be mailed in a timely fashion. (Our customer should've received the check by now but she hasn't confirmed delivery to my knowledge.) I've attached the Shipper Declaration of value showing where our customer selected basic value coverage and the structural damage settlement listed...signed and dated the day of the move - 1/11/16. We all feel badly that the customer's wall was scratched during the move and have made proper policies and procedures moving forward to ensure safety when moving treadmills up staircases in households. Cordially,Stephen

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

I do not accept their offer. It was not just scratched walls. I also have damage to my stair rail, and my steps. By dropping the treadmill they chipped my stair rail, steps, and damaged my wall going up my stairs. I sent them pictures of the damage. They also took a chip of wood out of my front door bringing the treadmill in. This house is custom built, and very expensive. They offered me $50 which is not enough to pay a wood expert to fix my damaged wood, and a painter to paint my walls. I have never received a check yet, and I would never accept only $50. I want to hire someone to fix these items, and I want them to pay for it. They never should have sent sick guys to move my items. They were hacking, and coughing. They were out of breath carrying the treadmill up the stairs, and weak from being sick. I had to grab the treadmill once because they were dropping it. This is a brand new house that I custom built, and I paid a lot for it. They were not careful. They did not pad the stair rail even though they had plenty of blankets in their truck. When I pointed out the damage one guy said to the other guy get the paperwork signed so we can get out of here.

Review: On May 23,2014 Two Men and a Truck was hired to move me from ([redacted] ) to my current address. During the move one of the workers dropped a boulevard glass piece that supports my glass dinning table. I have called this business at least a dozen times at first they stated the piece was out for repair the last three calls no one will return my call. I purchased the additional insurance in case there was damaged to my belongings. I would like to be paid for the damages.Desired Settlement: I would like a refund

Business

Response:

The repaired glass will be delivered tomorrow. Ms. [redacted] was informed of the delivery. [redacted] TWO MEN AND A TRUCK

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: moved on 8/17/15 from [redacted] to [redacted]. The move was atrocious . The move took too much time, many things were broken or stolen. I was suppose to have insurance coverage, they refused to file. They never returned my calls or hung up on me.Desired Settlement: I'm willing to split the bill just to get it over with.

Business

Response:

When we moved Mr. [redacted] we instantly noticed that there were more items initially stated in the estimate. Despite the fact that he and Ms. [redacted] (ex-wife) were arguing over many items being moved which hindered our guys to move their items. We spent 5.75 hours moving his items while he was verbally harassing our movers and CSR's in the process. We also had to make another stop to [redacted] that was not initially stated in any of the conversations we had with him. After the move, Mr. [redacted] signed all the necessary acknowledgements and acceptance areas of the Bill of Lading, as well as the Customer Service Agreement. He had hired his own "unpacking" service for the back end of the move. The company he hired appeared inexperienced, clumsy and intoxicated when our movers got there. Rightfully so, we decline to take responsibility for the damages presented by Mr. Goodman. In good faith, we have decided to offer Mr. [redacted] 20% of the final move price back to him. We take much pride in our 96.5% customer satisfaction rating and our amazing staff of movers. We do not take damages or stolen property lightly and take many measures to ensure that these issues don't arise. We appreciate any and all feedback and hope that this issue can be resolved promptly and justifiably.

Review: Damaged 3 floors, a wall, washing machine & table.Desired Settlement: Credit of check for damages done to the apartment, furniture/appliances, & home.

Business

Response:

To whom it may concern:Complaint ID #[redacted] Important details regarding this move and complaint are as follows: We charge for our time. From the time we leave our offices until we return. We estimated this specific job would take 4.15 hours. During the move, the customer was not happy with the way the move was going and the time it was taking. She called our offices several times throughout the day providing us with this feedback. The main reason she was concerned was because one of our employees began to feel ill during the move. He felt as though he could continue but wouldn’t be able to move at full speed. Because of this we reduced the customer’s bill by 1.5 hours and the customer thought this was fair appropriate: The total time the truck (and crew) was in operation (with a sick employee) was 4.5 hours. 30 minutes was taken off because the crew stopped for liquids and to recharge between the load and unload. The actual downtime the crew took (according to our GPS reports ) additionally was 23 minutes but we rounded up. So the total hours for the move was 4 hours. We further reduced the bill to 1.5 hours at $120 per hour ($180 discount). So, the total was 2.5 hour or $300. The customer either gave our crew an incorrect credit card number, or the crew captured the credit card number incorrectly and the card was not able to be run for her outstanding balance of $300. When we called to collect payment for moving services rendered the customer informed us that she had structural damage at both her former apartment, her new apartment and that a piece of her washer/dryer was broken. At that point we told the customer that we would be happy to address the damages done but would need to collect full payment for her balance before repairing structures, sending compensation for damages, or filing a damage claim. The customer wanted to know how much we would give her for the structural damage and how much for the broken piece of the washer/dryer. I told her that according to the basic coverage she selected (and signed for at the beginning of the move) we would give her $50 for structural damage and up to $.60 per pound on any item damaged during the move. I told her that I understood her frustration and that I might be able to make an exception and do more for her, but I would need to collect payment for the moving services we provided. She refused to give payment information without a guarantee of more reimbursement/full repair or damages and told me that I would be hearing from her attorney in a few days. We received a reply card sent through our corporate response site rating the move poor in several areas. I sent the following email to our customer after receiving her reply card: “Thank you for filling out the reply card. These cards are a great resource for us as we train to get better. Unfortunately, we have still yet to collect payment for moving services. Until we collect full payment, I’m not able to look into fixing your structural damages at your former apartment or your new apartment. Please let me know when you plan to pay for your move. When we have payment – I’m able to pull more levers than I’m currently able. I can’t commit to fixing structural damages without getting paid for moving services rendered. Thank you again and please let me know how you’d like to proceed.” The next time we heard from the customer was through this notice from the Revdex.com. Again – I’m happy to look at what we can do for structural damage and damaged items, but we need to collect payment for moving services before sending any reimbursement. [redacted]TWO MEN AND A TRUCK®[redacted]

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Once a clear plan of what will be done to correct or reimburse for the damages I will be happy to provide new payment information. It is unreasonable to expect full payment with only a MAYBE chance that things will be corrected properly. The workers were rude and very unprofessional. It took them twice as long to load as it did to unload. Your sick mover put not only my health but the health of my two young children (both under 7) in jeopardy because of his inconsiderate manner. Not to mention the extensive damage done to my walls, floors (2 sets of carpet & 2 linoleum floor), my washing machine & my sofa table due to their careless work. We've also had to place a service call for the dryer since we last spoke. Due to its careless handling the dryer is off rotation & makes noise now. Going by what you quoted of $50 for the floors & walls, 60 cent per pound for the washer (253lb by the manufacturer's website) and 6lbs for the sofa table the credit should be as follows:253lb washer/dryer + 6lb table = 259lbs x 0.60 cent = $155.40 + $50 for walls/floors = $205.40I will authorize payment in the amount of $94.60 difference. ($300-205.40)

Regards,