Two Men and A Truck

My husband and I used two men and a truck, I would like to say how happy we were with them, the guys were fun and so polite and respectful, the names of the young men we had, Thomas, Darious, and Terrell I would highly recommend this company.

Review: On August 2, 13 at 8 am Two Men And A Truck came to 6809 N 60th Street to move my packed items, and furniture to 3333 N 8th Street. Prior to moving us, they were responsible of wrapping furniture for protection. After loading the moving truck, the two men left to transport my furniture to new location. My daughter, grandson, and I left to commute to the new location. When we arrived, we had to wait for the movers for about 15 minutes. When they arrived, they claimed that the company had given them an incorrect address. I informed them that we discussed the new address prior to their departure and they had the invoice that contained the new address. Once we settled the address issue, they began unloading my furniture off the truck. They first unloaded my television and faced the 43 in screen television toward the china cabinet where it could not be seen. After everything was unloaded off the truck, we discussed the contract and fees. My bill was $420.00 and $10.00 was deducted for their lateness. So, I paid $410.00 with my Credit Card. After the payment was made, the two men left and we left to run to the bank before our next appointment with the cable company.

At 3:00 pm, the Cable Company came to connect my television and that when we all observed a broken television screen. The two men had broken my television's screen while moving me. On 8/913, I called the Two Men And A Truck's main office to inform them that their men had broken my television. Toni stated that he would talk to the men and call me back. On 8/16, Toni came out to my home and took picutures of cracked television and said he would call me. Since I did not hear from him, on 8/19/13 I called him . He then stated that his men said they did not crack my television screen and he could not replace it.Desired Settlement: The only settlement I am requesting is to replace my 43 inch screen television

Business

Response:

Regarding [redacted] time complaint. The Movers did arrive 15 minutes late as they were stuck in traffic. The Movers did deduct 15 minutes of time or $28.00 on [redacted] bill. The $10.00 amount she is referring to was for a Senior Citizens Discount that we provide.

We conducted an investigation with the Movers regarding [redacted] concerns. The Movers outlined the move stating that several of [redacted] furniture items had been scratched and nicked up and that they had pointed these areas out to [redacted] prior to moving them and thus that is why they did not fill out a Damage Report as the damages were pre-existing to the move. The movers were instructed by [redacted] to place several furniture items ( including her flat screen TV) on the floor directly in front of the window as you enter her apartment. [redacted] asked the movers to place these items in this location as her apartment was being renovated. The Movers stated they did wrap and pad her TV as standard procedure and were unaware of any damage to her TV when they delivered it.

On August 9,2013 we met with [redacted] at her apartment to address her concerns. Upon entering [redacted] apartment I did see the TV on the opposite side of the room as the Movers had noted and still resting on the floor. I did look at the TV and took pictures of the screen. Their was no impact marks anywhere on the TV and I explained to [redacted] that it appeared that the TV had been knocked over. [redacted] stated that she as well as 2 other family members watched the Movers carry her TV into her apartment with the screen facing away from the Movers but did not notice any damage to the screen. We did tell [redacted] that we did not feel that her TV was damaged by our Movers as she had seen them deliver the TV and did notice any damage at that time. I also noted that the TV was moved by someone other than our Movers after they had left as the TV was now on the opposite side of the room from where the Movers had placed it.

I also looked at 2 other damage areas of concern for [redacted]. One was along the top back of her leather couch on the wood trim and the other was some nicked areas on her free standing fire place. The fireplace had several areas were there were small nicks and dings. Majority of these areas were discolored noting previous damage. I did point these out to [redacted] and explained that not all of these areas were damaged during her move. I also pointed out several areas on the wood trim of her couch that were discolored as well noting previous existing damage. I did tell [redacted] that I would send a Contractor out to address the areas that I felt were moving related and in the spirit of good customer service would have the Contractor address and repair the other damaged areas that were not moving related as well.

Two Men And a Truck at all times will try to do their best and provide the best customer service to our customers at all times. Occasionally during a move a mistake or accident will happen and Two Men And a Truck will address any and all concerns that happened and were related to our Movers.

Consumer

Response:

Review: I am trying to contact [redacted] (phone number [redacted]) regarding my brand new air hockey table which was moved by Two Men and a Truck on 11-02-13 and received damage during the move. I contacted the company via telephone, spoke to [redacted], and sent emails documenting the damage on 11-02-13 to [redacted]. I asked that someone be sent out to document the damage because I was going to be out of town from 11-04-13 until 11-28-13, however [redacted] informed me that no one would be available on the weekend. On 11-05-13, I contacted [redacted] via email to find out about the status of my damage complaint as I had not yet been contacted. [redacted] called me on 11-06-13 at 10:54AM and left me a voicemail stating that we could address this when I arrived back in town. I left a voicemail message for [redacted] on 11-29-13 at 3:19PM. I called again and left a phone message for [redacted] (I was informed he was on a meeting) with [redacted] on 12-02-13 at 12:44PM. I left another phone message for [redacted] (I was told [redacted] had just 'run out of the office') with [redacted] on 12-03-13 at 3:01PM. When I called on 12-03-13 I asked for [redacted]'s email so I could email him directly however was not given this information. On 12-04-13 at 3:22PM, I called and spoke to [redacted] who started that [redacted] was out of the office for the day. [redacted] gave me [redacted]'s email address and I emailed him on 12-05-13 at 10:42 PM requesting that he call me. On 12-05-13 at 5:59PM, I began the dispute process with my credit card company (which was my method of payment to Two Men and a Truck). [redacted] has not returned any of my calls or my email as of this complaint.Desired Settlement: My brand new air hockey table was damaged during its move by Two Men and a Truck. I would like them to pay for the damages and the cost to repair my air hockey table. Thank you.

Consumer

Response:

[redacted] from Two Men and a Truck came to my residence today. He observed the damaged air hockey table and viewed the video footage that I took of the move from 11-02-13. I also showed him the original packaging that the table came in. I forwarded two emails to him today noting the cost of replacement parts.

Thank you,

Business

Response:

I met with our customer on December 11,2013 and we are working to a solution now. The Holidays have slowed things up a little but we are staying in contact through e-mail.

Let me know if you need me to resend the response I sent you on December 11,2013.

Thank you,

TWO MEN AND A TRUCK®

Business

Response:

Regarding this case number for [redacted]. We have reached a settlement with Ms. [redacted] and have resolved this claim.

Thank you,

[redacted] Livingston

TWO MEN AND A TRUCK®

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

We emailed and then I picked up a settlement check from the office yesterday. As soon as the check posts from their bank I will close the complaint as 'satisfied.' Thank you for all of your help!

Thank you,

Review: Two Men and a Truck, over charged for a small moving service. When I complained they didnt discuss it or try to help in anyway.Two men and a truck went in to my account and took the money that I didn't owe. untill there was no money in my account. NSF charges I had to pay.on top of that they waited untill there was money and went back into my account and took over the amount they first charged.I dont think anyone should be treated this way, and there shoulb be something customers can do to help themselves. I [redacted] will never uses this company AGAIN!!!!Desired Settlement: REFUND! for the 35 dollar fee I had to pay to the bank and the 57 dollars I feel I was over charge for the moving job.

Business

Response:

In regards to complaint ID [redacted] . March 12,2015 Two Men And a Truck was contracted to do a move for Ms. [redacted]. Ms. [redacted] was given an estimate of 1.75 hours based on the drive time and the information we received regarding the items she wanted us to move. The drive time to and from the office and between both pick up and drop off locations was a total of 45 minutes (.75) by itself. At the completion of the move Ms. [redacted] was given a bill (minus the deposit) for $87.00 dollars. Ms. [redacted]'s total move was 1.75 hours and $203.00. Ms. [redacted] did pay a deposit of $116.00 which left a balance of $87.00. at the completion of her move. Ms. [redacted] instructed the movers to charge the balance of $87.00 that she still owed to her Credit Card. The movers noted this on the paperwork and also gave Ms. [redacted] a copy of the billing where she authorized the payment.On the morning of March 13,2015 per Ms. [redacted]'s authorization we attempted to run her credit card for the balance that was still owed. Ms. [redacted]'s credit card declined for the $87.00. We attempted to run the credit card for a smaller amount ($25.00) and then again for another smaller amount for ($15.00) and both transaction's were successful. We attempted to run Ms. [redacted]'s credit card one more time and the card declined again still leaving a balance owed of $47.00 dollars. We attempted to contact Ms. [redacted] but we were unsuccessful in reaching her. Ms. [redacted]'s account was then turned over to our collection department. On March 27,2015 after not being able to reach Ms. [redacted] our Accounting Department again tried running Ms. [redacted]s credit card and the balance owed was accepted. However when running Ms. [redacted]'s credit card on March 27th we inadvertently ran the credit card for the full amount of $87.00 rather then the balance owed of $47.00. We acknowledge Ms. [redacted]'s concern regarding the charge from her bank of $35.00 and will reimburse her for this cost.On March 28,2015 Ms. [redacted] did call into our office to address her concerns and we issued a refund back to her credit card for the overdrawn amount of $40.00 that we accidentally overran her card for. We have attempted to contact Ms. [redacted] to no avail to set up an appointment to investigate into her concerns of the length of her more. Until we are able to reach Ms. [redacted] and set up an appointment to review her complaint with her we are not willing at this time to reimburse Ms. [redacted] for the amount she feels she was over charged. We will again attempt to contact Ms. [redacted] on Monday April 6,2015.

Review: Never again will I use TWO MEN AND A TRUCK!!! We went through the the West Allis/Brown Deer franchise who services the Germantown area and had a horrible experience!

First off the movers came unprepared and had no plastic wrap on their truck. Thank god we had some for them to use. They also stated that they just got off an 8 hour move and were exhausted. Not very professional!

They then rushed the whole move because they were exhausted which is when they damaged my furniture! They broke the slate off the back of my dresser mirror, put a hole in my mattress, dragged the mattress which made it dirty and ripped the serial tag off the mattress. After contacting my furniture store they informed me that my warranty on this mattress, that I purchased only a year ago, is now null and void! $1,400 mattress!!!!!!

It has been a month since we moved with no resolution. I keep getting told that someone will call but they never do! As of today when I spoke with the claims guy, who I had to contact again, he informed me that he still hasn't spoken with the GM about my claim! Every time I call there I get another excuse as to why no one has any answers- vacation, meeting, sick, on the phone, etc!Desired Settlement: I would like the purchase price for my mattress reimbursed in full since the warranty is now null and void! I would also like the 30 minutes I paid for the movers to move my couch reimbursed. I would like both done immediately since I have been waiting a month and been screwed around with long enough!

Business

Response:

We have contacted the Corporate Office of Ashley Furniture Company, they have assured us that regarding the mattress there are no warranty concerns as long as the tag is kept in the customers possession. There is a small hole on the side of the mattress that Ashley Furniture agrees can be repaired and this repair also does not create any warranty concern for them. We will send out a Contractor to do the repair on the mattress. The mirror is currently being repaired and will be returned to our customer shortly. In the interest of good customer service we will reimburse our customer the 30 minutes of time she requested with an apology for the length of time it has taken to resolve her claim.

Our customer has informed us that she has also contacted the Corporate Office of Ashley Furniture and confirmed that the warranty issues are of no concern and we can continue with the repair.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Over 3 hrs in an apartment really nothing to move. Our quote was 3 hrs. 4 hours top. They moved slow on everything. They damaged a 1,000 dollar entertainment center. I only paid 4 hrs worth and took 5 and probably would have taken 8. I know that it should've taken no longer since I moved everything myself before and took just me 5 hrs. I know 4 hr pay was more than fair with a tip still. They were told by their boss to just toss our [redacted] inside and leave. Excuse my language. Besides damaged expensive stuff; we went back to the apartment and saw damaged walls in hallway and kitchen. We did take pictures of everything If they would of stayed to do the job; 8 hrs to do it for 14 items. Really rude and the drivers eyes looked glassy. I'm so pissed and probably gonna sue. By far the worst experience we had. On top of it; we even started to help them. The furniture was not blanketed and chairs were thrown in truck... really pissed.

Review: I hired Two Men & Truck to move my personal belongings from my rental home in [redacted] to a new home I built in [redacted]. During the move my office desk was damaged. The movers indicated that all we needed to do was to call the office and they would take care of it. After multiple phone calls we were able to get them to come out and pick up the piece of furniture to repair it. After multiple weeks they delivered the desk and left, upon closer viewing of the furniture it was obvious that it was not repaired correctly. I contract [redacted] the person responsible for repairing damaged items and we agreed that I would take a video of the damage and email it to him for review. I immediately took a video of the damage and emailed it to [redacted] twice, I followed up with subsequent emails and phone calls with no response. I then proceeded to call his manager who I again left a message with, again no response. Their attention to customer service is an absolute joke and wish to have my desk replaced immediately.Desired Settlement: I would like my desk replaced with a new one.

Business

Response:

We have been in contact with Mr. [redacted] and are currently working to a resolution with him for his concern

Review: I hired Two Men and a Truck in West Allis to move the contents of my apartment on March 30, 2015. I'd used this company previously and was satisfied with their services the first time. However on March 30, 2015, one of the gentlemen damaged two items of mine. A TV stand, and a bookshelf. When the bookshelf was first moved out of my apartment, it was put on a small cart/dolly and carefully rolled out of my apartment. In perfect condition. Upon reaching my new apartment, I watched from my window as one of the movers carried my bookshelf from the truck, under his arm. It was clearly cracked or damaged, because it was no longer straight and was bowed on either side as the mover carried it with one arm. The same mover also brought in my children's TV stand, with several of the four wheels on the underside cracked off, and missing screws. I brought the 2 damaged items to the attention of the one mover who had seemed to be in charge. He made sure that the other mover who was responsible for the damage sign the damage report which listed the items that were damaged. I was told that I would receive a call in two days from someone at the office to schedule a time for them to come view the damage, and attempt to make repairs. I was contacted by someone I believe named Miguel, who agreed to come out the following week. Miguel came to my apartment and was able to repair the broken wheels on the TV stand, but acknowledged that the bookshelf was beyond repair. He verbally agreed that the company would reimburse me the $70 that I paid for the bookshelf. He said I would be sent a check via regular mail in a few days for compensation, then disassembled the damaged bookshelf and took it with him. After three weeks I had not received any check, so I called and spoke to Miguel. He said that the check had been sent. I assured him that I had not yet received it, and asked him to verify the address to which it had been sent. He verbally verified my address, but did not mention if the check had indeed been cashed. Now mind you, I had paid for the moving services in full, tipped the movers $50 even with my items damaged, and also gave one of the movers a huge air conditioner which easily costs more than $200 in a store. Miguel told me that if I wanted another check issued, I would need to pay $40 to the company for a stop payment on the check out of pocket. That would result in a net reimbursement of only $30 to me. I feel that I should not be responsible for any fees whatsoever, as it is the company's responsibility to make sure I receive compensation for the damaged items. Also, Miguel mentioned that it would be a good idea to contact the post office to see what may have happened to the check. I asked if he could actually contact the post office on my behalf, to see what may have happened. He agreed to do so and call me back. It has now been almost a month since I last spoke to Miguel, and I have not heard back from Miguel at all.Desired Settlement: I would like a reimbursement check sent either to my address utilizing a signature requirement or return receipt, or a check cut and held at the West Allis location that I can come pick up. Additionally, I do not believe I should be liable for paying the stop payment for the alleged first check that was sent. I never received it, to my knowledge it hasn't been cashed, and to be honest, I don't know if it was ever really sent in the first place.

Business

Response:

Regarding ID – [redacted]

We do acknowledge that the bookshelf is beyond repair and are more than willing to stand by our offer to our customer to reimburse him for the cost to replace it. A company check was made out and sent to the customer’s address that he supplied for us. As of late Friday afternoon May 29, 2015 the check had still not been cashed. We contacted the Post Office to see if they would be able to track it as well. The Post Office policy for their Mail Carriers is that if the name and address on the check do not match the name and address on the mailbox they will not deliver the check and it will be returned back to the Post Office. The undelivered mail goes to a different location and is processed when they get to it but they do not expedite the sorting or returning of this mail. They stated it will be returned back to us as undelivered but they have no idea when that will happen. If we decide to cancel the check to reissue a new one the cancellation fee is the same for us as anyone else. I do agree with our customer that after the $40.00 stop payment charge his refund would only be $30.00 but if we accept the charge than our reimbursement cost for the damage is now $110.00 instead of $70.00. The check was issued with the name and address supplied by our customer and mailed to the address he gave us. The mistake or error is not within anything we have done so we as well are reluctant to just issue another check with additional cost to us. Seeing that the address we were given from our customer is from his new location if he was unable to change the name on the mailbox before the check arrived the Mail Carrier would return the check with him. Seeing that expediting the returned mail is not a priority for the Post Office they have advised us to wait and it will be returned and there only response was eventually.

Seeing that the check has not been cashed we have no idea where the check actually is and do not want to reissue a check at cost to either our company or our customer. We will honor our commitment to our customer for the full amount that we have offered him once we can either find the check or it is returned back to us.

Review: We moved to a new home in June 2015 (only 5 blocks away) and hired Two Men and a Truck. The men who came to move our items were friendly, polite, and strong. Accidents can happen, I understand that. One of our moved items was a 132 lb. Subwoofer (which is made to be portable for DJs). The fine print on the contract states that we have 96 hours to contact the company regarding any damages found after the move, and the company will send someone to fix what is broken, or replace, or pay for item if not replaceable. As my husband saw the movers drop his subwoofer on the stairs, (they were moving it downstairs), that was one of the first items we investigated for damage. Within 24 hours we had the chance to set up our electronics and plug them in, and discovered a terrible vibration in the speaker. Something was horribly wrong--we guess that something got knocked out of place internally. We contacted Two Men and a Truck well before 96 hours, and today (10 days later) we received the final call back from the company.

They told us: "Since it is electronics, and the damage is internal, there is no way to prove that we are responsible for the damage. You would have to have the damages assessed or evaluated, and we don't do that. [Electronic damage] is just not something we are willing to address."

I do understand that this would be hard to prove who is at fault, but they certainly make no mention of that in the fine print, and the fine print is very reassuring that they will care for whatever damages may occur.

Our speaker was in excellent working condition before the move. We would have been happy to leave our items plugged in so that the movers could attest to its working condition, but we were not warned to do so.Desired Settlement: I would like Two Men and a Truck to live up to their fine print. It would be respectable of them to pay for a reputable electronics technician to come to our home to investigate and repair the damages.

Business

Response:

It is very hard to determine a cause to any concern regarding electronics as when we are in the process of the move itself usually all electronics have already been disassembled by the customer prior to our arrival. We are unaware if the item in question actually worked prior to us moving it or not. With the weight involved regarding the sub-woofer the movers did state that they did carry the sub-woofer into the basement at the drop off location but at no time did they actually drop it. In regards to good customer service we are willing to contact our customer and make arrangements to have the sub-woofer checked out professionally. If it is determined that the concern to the sub-woofer was caused by our movers we of course are willing to accept the cost to repair it but after being checked out and the concern is not moving related we would not be willing to adhere to the cost to repair it.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me if they actually adhere to it. If I do not hear back from them, I will contact you again. Thank you for your assistance and consumer protection.

Review: I contact Two men and a truck to move my belongs from one apt to another, upon arrival the young men enter my apartment and asked what was going on the truck, I told them what was going the truck even thought they had a list on the items in their hand. The two young men took two items to the truck, I stood and watched them laught and talk for about 15 minutes.I went to the truck and replyed I am paying you guys by the hour and you are standing here takling and laughing like I have a lot of money to give out, one of the young men stated we were just tieing things down, I reply no you were standing there laughing and talk I have being standing here watching you, this happen several tiimes that I called the office to complain and was told that they would contact the moves and find out what was going on they woudl contact me back. She called back and stated she could not contact the drivers. I went in and started to help them move my belonging on to the truck. It took them 3 1/2 hours to move a sofa ,chair 4 tables , Curio cabinet, dining room hutch, table 6 chairs, kitchen table and four chairs and a headboard, footboard Mattress, boxspring , night stand and mirror, dresser. out of the apartment and 1 1/2 hours to move it all into my new apartment aournd and talk . My living room table my dining room hutch the base board of the apt the closet door and wall was damage in the move. I have been trying since this happen on April 29 to rectified the situtaton and only thing I get is lies and the run around. fron the company owner and manager. John liverston and staff.Desired Settlement: Billing adjustment and repairs

Business

Response:

Ms. [redacted] contracted with us to do her move on April 29, 2015. Upon completion of her move Ms. [redacted] contacted our office and spoke directly with me regarding her concerns of the length of her move as well as items she felt were damaged during her move. I told Ms. [redacted] that I would need to discuss her concerns with the Movers and would contact her after our internal investigation. On April 30, 2015 I discussed Ms. [redacted]'s concerns with the Movers and contacted Ms. [redacted] on May 1, 2015 to set up an appointment to view her damage concerns and also look into her time complaint for her. An appointment was set for Wednesday May 6, 2015 at 3:30pm to accommodate Ms. [redacted]'s work schedule. After viewing Ms. [redacted]'s damage concerns I informed her that we would be sending out an independent contractor to do the repairs for her, I also told Ms.[redacted] that I would review her time concern as well based on the items that she showed me we physically moved for her but would need to also verify these items with the movers. On May 7, 2015 a work order was sent over to our contractor to do the repairs for her. Our contractor has made several attempts to set up an appointment date with Ms. [redacted] as recently as yesterday May 13,2015 and has given Ms. [redacted] several different dates as well as times to accommodate working around her work schedule to complete the repairs for her but has not received any confirming dates or times for an appointment to date. We do agree that the items listed by Ms. [redacted] as being moved are accurate and we are willing to resolve the time complaint issue once all repairs have been completed. Thank you.

Consumer

Response:

Review: I have used two men and a truck two times prior and not had any problems, but this time I am saddened to say that some of my furniture was damaged during the move. Most importantly, the movers caused damage to the corners of my leather sectional. The furniture was supposed to be wrapped and the movers did not do this. I watched them scrape/squeeze through doors, forcing the furniture thorugh the door. I had contacted them and they told me the mover said the damage was existing and he pointed it out to me...a complete lie. Then, when I refuted that, the adjustor told me that his ** said the damage looked "old" ... another lie, as the couch is not even a year old. It had been in a corner of a small room and there was no way the damage could have happened at my old apartment prior to the movers moving the furniture. I had other furniture damaged (a book case) and the mover said "it was like that in the apartment" but then he found the piece in the moving truck. He is doing the same thing with this couch.Desired Settlement: If possible, I would like my leather couch repaired.

Business

Response:

Good morning, I met with Mr. [redacted] on Friday October 17, 2014. I viewed the damage and felt that Mr. [redacted]’s concern was valid and we are sending a Contractor out to repair the damage for him. Thank you, [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: TWO MEN AND A TRUCK MOVED FURNITURE AND ONLY FURNITURE FROM MY HOME I WAS QUOTED MY MOVE FOR MY ENTIRE HOME FOR $442.00 to $666.00 I ENDED UP BREAKING SOME TOES AND IT PUT ME A SITUATION TO MOVE SOME THINGS ON MY OWN SO I HIRED MY OLD NEIGHBOR TO MOVE ALL OF MY BOXES, CLOSET ITEMS, ALL LOOSE ITEMS. MY NEIGHBOR MOVED EVERYTHING EXCEPT A KING SIZE BEDROOM SET THAT HIM AND I TOOK A PART TO HAVE READY FOR THE MOVERS; A TODDLER BEDROOM SET THAT I TOOK DOWN THE NIGHT BEFORE, A WASHER AND DRYER THREE BIKES, KITCHEN TABLE THEY TOOK DOWN, 2 46INCH TV'S AND 1 27INCH TV. TWO MEN AND A TRUCK PUT TOGETHER MY KING SIZE BED IN WHICH I HELPED HIM AND MY KITCHEN TABLE. I MOVED LESS THEN 500 FEET TO MY NEW RESIDENCE AND THEY ENDED UP CHARGING ME ALMOST $800.00 WHEN THEY DIDNT MOVE HALF THE ITEMS I WAS QUOTED AT. I FILED A COMPLAINT WITH TWO MEN AND A TRUCK IN WHICH [redacted] A MANAGER CONTACTED ME BACK. [redacted] SCHEDULED A HOME VISIT WHERE HE TOOK PICTURES OF EVERYTHING THEY MOVED AND GAURANTEED ME A REFUND OF AROUND 400.00 HE WOULD ONLY NEED TO COMMUNICATE THIS WITH HIS MANAGER WHO WASNT IN THE OFFICE [redacted] INFOMED ME I WOULD RECIEVE MY REFUND NO LATER THEN 2WEEKS I CALLED TO CHECK ON MY REFUND AND I WAS THEN TOLD BY [redacted]S MANAGER HE WAS NOT IN THE OFFICE AND HE WOULD CONTACT [redacted] TO GO OVER HIS INFORMATION AND IF [redacted] ASSURED ME I WOULD GET A REFUND THEN THIS IS WHAT WOULD HAPPEN. I DIDN'T HEAR BACK FROM [redacted] FOR ANOTHER WEEK SO I CALLED AND [redacted] RETURNED MY CALL APOLOGIZING DEEPLY THAT HIS BOSS WENT BACK ON THE ORIGINAL AGREEMENT BECAUSE HIS MOVERS INFORMED HIM OF INFORMATION I INFORMED [redacted] WAS NOT TRUE AND MY NEIGHBOR WOULD VOUCH FOR THIS. TWO MEN AND A TRUCK MOVERS INFORMED THEIR MANAGER THEY MOVED MY ENTIRE HOME DISASSEMBLING EVERYTHING WHICH I INFORMED HIM THEY WERE NOT TELLING THE TRUTH I THEN PROVIDED [redacted] MY NEIGHBORS PHONE NUMBER AND HE INFORMED ME HIS BOSS DECLINED TO CALL MY NEIGHBOR.Desired Settlement: $400.00

Business

Response:

We have been in contact with Ms. [redacted] and are working to a resolution with her a complaint. We are hoping to resolve this by no later than Thursday July 31, 2014.

Review: On October 26, my Daughter and Son-in-law, [redacted] contracted with Two Men and a Truck to move their household belongings from Oak Creek, WI to their new home in Milwaukee. The original estimate was to be somewhere in the vicinity of 4-5 hours. When the move was completed, a total of 7 hours had passed. In addition to stretching out the move to close to double the original estimate, the movers did not place the marked cartons in the proper location opting instead to pile them into one room. In the process of moving, several scratches were found on the hardwood floors.

Overall, this was a most disappointing experience and one that will keep us from recommending or using Two Men in the future. We have both contacted Two Men and did not receive any response.Desired Settlement: We would like to see the pricing adjusted to more closely reflect the original estimate.

Business

Response:

We completed a move for [redacted] on October

25, 2013. On October 27th we received an e-mail from an individual

identifying himself as the father-in-law of [redacted] regarding concerns involving

the move. After an internal investigation we left a voice message for Mr. [redacted] on November 8th at 2:46pm to discuss the move and the concerns the [redacted] were having. We again left another voice message yesterday November 19th

at 4:10pm to set up an appointment to address their concerns. We have not

received any call backs to date to address any issues or concerns.

Mr. [redacted] is our customer name on file and was the

individual who booked the move. As being our customer any resolution or

appointments must be done directly with our customer or his spouse.

I recently had the need to use the services of Two Men and a Truck. They did a terrific job! Their movers were fast, efficient and knowledgable. They took great care of all of my belongings. They were polite, friendly and exceptionally conscientious. They worked quickly both loading and unloading the truck, no wasting time or lolly gagging to make more money on the job. When they did take a break, they advised me and then they closed the front door behind them to avoid wasting a/c. This was an unexpected show of diligence. The movers organized my boxes by room as they were marked. They did all of the work, I did not need to lift a finger.

Two Men and a Truck made my move easy and pleasant. I would highly recommend their services.

Review: Two men and a truck claim that their movers are "experienced & professional." We feel that we were mislead.

On 8/21/15 two young gentlemen arrived from Two men and a truck shortly after 8 am The lead mover needed contract signatures before the move could start. My husband, I and the lead mover discussed padding and wrapping and he said that it wasn’t necessary because they blanket everything and separate it with foam. We trusted that he knew what he was talking about and I signed the form.

After signing the contract he went to move the truck into the driveway and the truck wouldn't start. So, he called dispatch to get another truck. When it finally started, instead of backing straight in to the drive way he came over the curb at a slight diagonal so when he leaves he has to go over the curb with the loaded truck? At that time we lived on a cul-de-sac so there were no issues with pulling straight in the driveway to avoid having to go over the curb with a loaded truck.

When the two young men were moving the large pieces they were balancing the weight on one of the feet which are now scuffed and marred. At one point the two young men were taking the armoire out the front door when they got caught on the door mat. I had to crawl under the armoire to free the mat so they could get it out the door. Obviously, this was a safety issue that could have been avoided.

One of the young men tried to move our washer out of the wash room and it was too wide to go through the door. They scrapped the front of the washer and the doorway trying to pull it through the door until my husband said to turn it. The dryer worked perfectly until they moved it and now it's broke. When we turned it on it sounded like a box of rocks were in it.

They told my husband and I that they couldn't get everything on the truck and there was alot left. I asked what size truck they were driving and they didn't know? We went out to look at the truck and took pictures because it was so poorly packed. I called the office and they sent "[redacted]" a supervisor out to the house. [redacted] said that they were experiencing training issues and that one trainer had quit. [redacted] said he would need to unpack the truck and teach them how to repack it correctly. He said they had not secured each section by strapping it in before starting a new one.

It took 3 hours to repack the truck! Granted we weren't charged but our time is worth something to for the inconvenience We explained to him that my husband is 73 and I'm 62 and I was not feeling well. I had been having chest pains.

We couldn't get our truck out of the garage because their truck was blocking ours. For 3 hours we waited in an empty house with no food as they repacked the truck.

Once it was repacked they went for lunch and didn't arrive at the [redacted] house until a little after 6 pm. Someone from the office made an executive decision to send another young man out to help unload the truck.

As they unloaded the truck we noticed our furniture was damaged. They had taken the legs off the dining table and one young man carried the four legs in his arms and then gently drops them on the floor.

We have two glass table tops where they removed the glass but lost the plastic pieces that the glass sits on.

My husband and I took the young men around and showed them the damaged furniture. The lead took pictures and wrote down some of the items and said he didn't need them all listed? They just needed to get an idea?

A little after 7 pm I got a call from 2 men & a truck and I told him our furniture had been damaged.

We agreed that if I paid $700 he would send someone out to fix the furniture. The call was on speaker phone so my husband and the three young men heard it.

I called corporate twice and they referred me to the local office. I made four calls to the local office and not once did they return one of my phone calls.

I spoke to [redacted] 3 times at the local office. I told him that we were told if we paid the $700 that our furniture would be repaired. Even the the young movers said the guy does a great repair job on furniture!

[redacted] assured us that if the gentleman who charged $700 to our credit card said he’d fix the furniture he would honor it. [redacted] said he was going to call the man that day and get back to me. Once again, that didn't happen.

When I didn’t hear from [redacted] I called and spoke to Eric who said he was gone for Labor Day weekend.

When I finally reached [redacted] he told me that corporate office and the local office had decided that they would not fix the furniture, PERIOD.

Needless to say my husband I are sick every time we look at the furniture. We paid a lot of money for the furniture and we maintained it beautifully and we are sickened to look at the damage. On top of that we had to buy another dryer because they broke the other one.

Lastly, when I complained about not feeling well, two days later I was in the hospital for chest pains.

In conclusion, rather than getting experienced professionals we got two young men who were getting on the job training at our expense.

Thank you,

[redacted] and [redacted]Desired Settlement: My husband and I are asking that they honor repairing our furniture and we are seeking $300 credit for getting another dryer.

Business

Response:

To Whom It May Concern: On August 20th, 2015 Mrs. [redacted] called our local Two Men and a Truck © franchise located in [redacted], AZ. [redacted], one of our Customer Service Representatives, received the call and took Mrs. [redacted] through the process of an estimate. Before releasing information to [redacted], Mrs. [redacted] exclaimed that she had a separate mover booked prior to calling Two Men and a Truck ©;however, that particular moving company failed to arrive for when they were scheduled. [redacted] apologized for the inconvenience and reassured Mrs. [redacted] that our company could accommodate her needs for moving on the 22nd. Upon obtaining the necessary information and inputting the particulars into our Movers Who Care Software Program, [redacted] determined that the overall move would take approximately 8 hours to complete. Mrs. [redacted] disagreed with the original quote and stated that her move should not take any longer than 4 hours to complete. [redacted] tried to express that with the volume of belongings associated with the move, and the distance between the load destination and final destination being 45 minutes in a moving truck we would not be able to complete the entire move in only 4 hours. [redacted] concerned that the move would need additional time booked Mrs. [redacted]’s move on the schedule for 6 hours and Mrs. [redacted] agreed. The move was thus booked for an 8am arrival time on the 22nd of August. The local office scheduled [redacted] and [redacted] to be Mrs.[redacted]’s movers, who both have been with the local office for over a year, and were trained by the local training manager. The [redacted] office puts each mover through a rigorous training program and also have them complete an agenda designed by the corporate office in [redacted] Upon arriving to the residence of the[redacted]’s, [redacted] and [redacted] performed an initial walk through viewing the items included in the move. Each mover expressed to the customer that the estimate of six hours was unfortunately unrealistic. With the drive from [redacted] to [redacted],and the number of items a realistic estimate would be 7-8 hours. Mrs. [redacted]was not pleased with the assessment and expressed her desire on SEVERAL occasions to [redacted] and [redacted] that five hours was her max limit of time she would allow them to move her belongings. The movers contacted [redacted] the local Operations Manager who to explain the situation. [redacted] and [redacted] came to the conclusion that they could only designate 2.5 hours of loading time to stay within the costumer’s new time constraints. However, the 2.5 hrs. loading time would not provide enough time for all of her belongings to be moved. After making a game plan, [redacted] and [redacted] began the process of moving the [redacted]’s home. With our company every facet of the home that is wood or upholstered is pad-wrapped and shrink-wrapped in order to protect the item, there are no exceptions to this.This part of the service is provided free of charge and is required to be completed by our movers. As the movers began the process of shrink-wrapping Mrs. [redacted] stopped the movers immediately and stated she did not want this part of the service due to time constraints. [redacted] and [redacted] insisted, but she declined. The movers thus had Mrs. [redacted] sign a Release of Liability releasing Two Men and a Truck of responsibility if damage occurs. This does not relinquish the movers of taking the necessary precautions to protect the customers belongs; however, without shrink-wrapping and pad-wrapping the customer’s belongings that means that some items would be carried and dollied to the trucks with zero additional protection. As the 2.5 hr. mark neared, [redacted] and [redacted] expressed the need to leave the [redacted] location in order to adhere to the time frame deadline.Mrs. [redacted] viewed that the moving truck, and determined there was additional space available. The customer was unhappy with the amount of items not loaded. [redacted]and [redacted] explain that with the short time constraint their primary concern was to load the truck with as much items as possible in order to move the items in the set time, and did not concentrate on packing the truck as tight as they could. After the movers explained that there was some additional space in the truck, yet the time limit for loading had run out Mrs. [redacted]’s was still unsatisfied with the load. Mrs. [redacted] called the office to express her disapproval with the amount of space left in the truck. [redacted] made the decision to send [redacted](Move Manager) to the move to assess the situation and to offer help. In order to hopefully calm the situation, [redacted] stopped the clock, freeing the [redacted]’s of any additional charge and [redacted], along with the other two movers, began to remove the items from the truck and then reload the truck in order to accommodate more items for 2.5 hours, free of charge. [redacted] contacted the [redacted]’s to state our company would not charge them for the drive from [redacted], the initial location, to[redacted], their final destination, and would provide an additional mover free of charge. Both of these items were provided simply on a customer service basis.We are in the service industry and our customer’s moving experience is our reputation as a business. After the move began again, the [redacted]’s once again expressed their displeasure with the overall move and the damage to the items. [redacted] viewed the items and took pictures of what belongings the [redacted]’s determined were damaged. [redacted] contacted the customers to try to resolve the issue at hand, but it was to no avail. In the conversation, the [redacted]’s are referring to, [redacted] offered to fix the damaged items if the customer paid for the time frame for the movers to drive from [redacted]to [redacted]; they declined and wanted both to be fixed for free. At this juncture [redacted] was not aware of the Release of Liability that the customer had signed at the beginning of the move when she declined our service of shrink-wrapping and pad wrapping her belongings. [redacted] the local GM spoke with Mrs. [redacted] on several different occasions regarding the move. Mrs.[redacted] was displeased with how the process of the move and contacted the corporate office of Two Men and a Truck. The benefit of the corporate office is to assist the local office in the making the correct customer service decisions, and can overrule a decision made by the local franchise in order to provide the customer with the best customer service. After investigating both sides of the situation, the corporate office decided that the franchise was not acting improperly, and agreed with the options that the franchise had given to Mrs. [redacted] regarding her move. When Mrs. [redacted] was informed that there was nothing more that the company could do for her beyond what they had already done in order to accommodate her, she stated that she was displeased and promised to contact the Revdex.com to express her dissatisfaction. We feel that we, as a company, did right by Mrs. [redacted] and tried many different avenues to appease her frustrations, and to make her move easier for her. We feel that the discounted fees, free moving time and additional mover free of cost, were sufficient ways in which to accommodate her unhappiness with the move. We appreciate the Revdex.com taking time to read our account of Mrs. [redacted]’s move and are disappointed that we could not meet the expectations she had.

Consumer

Response:

Hi [redacted]; Thank you for reviewing our claim. I'll be sending three separate emails. There will be two emails with pictures and one with the paperwork from Two Men & a Truck. We want to make sure the file isn't to big to open. The door frames in the house we moved from were painted white. You can see the washing machine has white paint scraped on the black as the young man tried to force it through the doorway until my told him to turn it. Unfortunately, the dryer was ruined and we had to replace it. On another note, my husband and I told the young men and [redacted], the gentleman they sent out to repack the truck that I wasn't feeling well that day. Unfortunately, I did end up in the hospital a couple days later with what they thought was a heart attack. The good news is when they went to put the stent in they said my blood flow was fine. I The down side is that I was diagnosed with Acid Reflux and Valley Fever. There are two more emails comings with more pictures and the paperwork from Two Men and a Truck. Thank you, [redacted] & [redacted]

Review: the movers left boxes at our old house and we had to go back and get them, they also put holes in our walls at new houseDesired Settlement: I want a refund of the two hours it took us going back and forth to get stuff they forgot and reimbursement for repair on the walls

Business

Response:

Please see attached.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The only phone calls I have received have been from someone trying to fix the hole in my wall, I already repaired that. What I want to resolve this is to be reimbursed for the time we had to spend going back and forth picking up our things that your movers left behind. Your charged us $104 per hour for your movers so I think it only fair that you repay us $208 for the two hours we had to spend along with gas moving the rest of our things. I do not need my wall fixed so please stop leaving those voice mails. You may contact me at [redacted] to resolve this or I will take to the internet and make sure everyone knows how horrible our move was

Regards,

Business

Response:

[redacted],Once again, I would like to apologize for the mistake our team made during your move. We as an organization are extremely concerned about our customers needs and what transpires while we are performing a move. In this particular instance your claims were founded, and for that I am sorry. Thank you for allowing us to come to a fair resolution on the matter. At this juncture, if you need any further assistance, please do not hesitate to call our company.Thank you,[redacted]

Review: I hired this company in July 2015 to move my furniture. I had addvised the movers that my slate coffee table was very heavy. 2 of the movers placed it on a dolly and brought it to the truck. When they atempted to lift it, the mover banged the leg up against the floor of the truck because they didnt lift it high enough to be able to set it down on the truck floor. Once they did lift it and went to set it down on the floor the 3rd mover/driver who was on the truck suggested when they were about to set it down on the floor of the truck that they flip it topside up and lay it down (legs in the air). I said that that didnt make sense bcuz u cud set stuff on top of it. I beleive at that point the person on the truck relaized the leg was broken becuz it didnt make sense to flip it upside down and that semed to be even a strain to do that after the strain to even get it on the truck. The table was the last thing put on the truck so it was at the front of the truck. So when we got to my new place, it was the last thing brought off the truck even though it was the first thing u saw when u opened the truck. After I was provided with paper work and signed off, the other 2 men were bringing in the table last and set it down and everyone left. It looked slanted on the floor when they set it down, but I didnt really notice anything at first and then I heard a soft hard bang, turned around and the table had fallen over to one side the leg was broken which had to have happened when they banged it along the front side of the truck. I contacted the company about the table and other issues with the move and was told that the manager would call me back. I called 3 times, he never returned my call.I had mentioned the damaged table. I filed a complaint w the PUC.Havent gotten a response.when I called them they said it is bcuz they have so many complaints to get to. But my table remains still laying on its side in the middle of my living room flr. It is a $600 table and I want it fixed or replaced or the costDesired Settlement: Tables from Perola leather. Slate table $600.00. It must be repaired,replaced or the cost to purchase a new table refunded to me. I called the company right away,then called at least 2 other times with commimittment from the people answering phones that the general manager wud call back.To date no response. I filed a complaint with the PUC which I told them I was going to do.The PUC trucking department in Pittsburgh (Chuck and Cindy)said they have so many complaints it takes time for response.

Business

Response:

Mrs. [redacted] used our services on 6/9/2015 and again on 7/25/2015.

The singular issue our office was notified of was a bed had been disassembled on

the first move that would need to be reassembled on the 2nd move. Our

crew whom performed Mrs. [redacted]’s first move was unavailable the day of the

second move. Mrs. [redacted] was concerned the move crew on 7/25 would not be able

to reassemble the bed correctly. Mrs. [redacted] called our office multiple times

during the day to voice her displeasure that she did not receive the same crew,

we assured her the crew she had on 7/25 was capable and trained to reassemble

the bed. Mrs. [redacted] called after the move requesting a refund for the inconvenience.

We did not feel that a discount was in order. There was never any mention of a

damaged coffee table in her multiple calls to our office.

Business

Response:

Our repair man on the way!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The response from the respondent states "repair man is on his way." Todate I have not heard from this person and on their way is not the full resolution. As we draw near to the holiday season, I will not have a table to utilize and now have to move it from the place where it was left laying on its side to a corner out of the way. I would request that the amount of $600.00 be paid to close out this matter and I purchase a new table. The slate table is no longer available but I would at least have a coffee table and this would be considered as a closed matter. When I spoke to the store about having a repair man come and look at it, they responded by saing, "if someone changes the intergity of the table there is no guarentee tht the table would be the same."

Regards,

Business

Response:

A repairman is scheduled to repair Ms. [redacted]s table on Saturday, December 29.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The repair man is scheduled to come and take a look at the table to evaluate if he is able to repair. During our conversation, he did not sound confident that from the picture, he could fix it without having to take a look at it first. Until he does that and can tell me definitively that he can make this table "whole: again, I am not agreeing that an appointment resolves the matter at this time. Again this is a very heavy slate top and whatever he can or will do I need to be sure that the integrity of the table remains in tact so that it just doesnt break down and maybe fall on someones feet or something.

Regards,

Review: On 3 August 2015 Two Men and a Truck came to move me from [redacted] to [redacted]. They were in quite the rush, which is why they said they (the two movers) were only going to remove the suspension deck from the daybed frame, as opposed to completely disassembling the bed.

When the movers arrives at the [redacted] location and a single mover was removing the bed frame (two side grills and back piece only) the bed frame, due to the torque of only being carried by one person. The bed fell to the ground and the frame was scratched and a side grill was significantly bent.

Despite this the movers attempted to put the bed together. The two movers , in the process of attempting to quickly repair the broken bed scratched the wood floors of my apartment, scuffed the wall and stripped all of the bolt heads needed to reassemble the bed.

After watching them struggle with the bed for about 30 minutes I told them to just stop and document the damages. The employee (Spencer or Stephen, I believe) then only documented the damaged bolts, not the bent side grill, scratches in the floor or the scuff on the wall, even after my grandmother and I both asked him to. He then said that if I did not sign the form they were going to charge me more for the move, as the arguing and documentation was taking longer than the contracted time. So, I signed the form and the movers left as to not incur more fees.

Three days later (6 August 2015), after being told I would be contact in two days and was not, I called the Two Men and a Truck warehouse to begin the problem resolution. I spoke to Justin S[redacted]. He seemed very compassionate and helpful and as though he was genuinely concerned with resolving my issues fairly and honestly. He asked what I thought went wrong in the move to have the bed break and to have begun this situation, so that he may improve the training of the employees. I explained what happened and he even said that the movers should not have moved the bed that way and that it was their, the movers, fault. When I called to follow up again, as Two Men never called back when they said they would Mr. S[redacted] even asked me to send him, via email, information about comparable daybeds. These daybeds cost anywhere between $300 and in excess of $400.

Then after taking a week to contact his manager and the movers who were present told me that they could only offer me $150 settlement, because I did not purchase the extra insurance and the movers said that they did not take the bed apart because the bolts were already stripped. Which is a total lie and I told Mr. S[redacted] this and he was completely unwilling to hear or accept this fact. The bed was assembled by my Uncle who is an auto mechanic and is more than qualified to put a bed together without stripping the bolt heads. He would even testify to this. Even after arguing with Mr. S[redacted] he said there was nothing more he could do. I told Mr. S[redacted] that the check needed to be mailed to the [redacted] address by Wednesday, 19 August 2015. It was not. It was sent to the [redacted] address and my grandmother drove an hour total to give me the check. I told him that the damaged property needed to be returned to the [redacted] address by 5 pm Friday, 21 August. The back piece and side grills were returned. The suspension deck was not. Even after threatening to call the police and to to pursue a claim in court, Two Men and a Truck said that they could only return the suspension deck on Tuesday, 25 August 2015.

Everyone at the company has been extremely fake and unhelpful. The company culture is clearly one that supports lying, insurance fraud, thieving and cheating.Desired Settlement: I would like the cost of the move refunded for the hassle they have caused, minus the $150 check they have already sent. I understand that asking for a refund of the mve and the cost of the bed is reaching a bit. But if they could refund the move that would cover the cost of the bed and about $22 for my time and my grandmother's gas from driving the check down.

I think that having to deal with 3 weeks of hassle from one issue that was a simple fix that simply required honesty, integrity and sending me the replacement bed and returning the damaged bed in one delivery.

Business

Response:

We regret any inconvenience that we caused in delaying thissettlement. As for the bolts on thedaybed, our men use hand tools to disassemble furniture as to not strip boltheads or screws. The bolt heads wouldnot come apart because they were already stripped. This was an older daybed and most likely was assembledmany years ago. Although the customerdeclined full-valuation coverage, we did send her a check for current marketvalue of the daybed . We did return thedamaged bed and there was a delay in getting the suspension deck returned. We apologize for the delay. Our adjuster's notes have the customer askingfor the check to be sent to [redacted] as per the customer. If this is our mistake, we apologize for theinconvenience.Josh M[redacted], General Manager

Consumer

Response:

Review: The movers damaged some of our property during the move. We filled out and signed paperwork that day with the movers and I still do not have a resolution. The company has stopped responding to my contacts.Desired Settlement: They attempted to send a contractor out to repair some of the furniture but that did not conclude well. Some of the pieces are irreparable. We were informed that we would be compensated for the damages at $.60 per lb (approx). But, the company has stopped responding to my emails/requests. **Photographs were taken twice by the moving company and both times it was concluded that the damage was at the fault of the irresponsible movers.

Consumer

Response:

My fiancee' arranged for the this company to move my property. Therefore, even though [redacted]'s name is listed, my signature is on this compliant form (see attached). Also, I have been in correspondence through emails and telephone calls and visits with the company. Several days after the move, the company contacted [redacted] and he referred them to me. Since that date, the company has only been corresponding with me, [redacted].

Business

Response:

To whom it may concern: This complaint was filed under the incorrect TWO MEN AND A TRUCK Franchise. TWO MEN AND A TRUCK Chesterfield did not move Ms. [redacted]'s furniture. But - we've forwarded her complaints and been in touch with Ms. [redacted] apologizing for the delay and offering to send her a check for the coverage she's requested ($.60 per pound per item damaged during the move). We're waiting to hear from her as to which address to send the compensation for the damages that occurred during the move.

Review: We hired Two Men and a Truck to move our belongings on 8/31/15. During the move, the flooring in the house we here moving out of was damaged. Two Men and a Truck attempted to fix the laminate flooring. The people who purchased the home were very dissatisfied with the repairs and attempted to get them to fix it correctly. They have refused to speak with the people who purchased the home saying the repairs were satisfactory. A few weeks ago we received a certified letter from the people who purchased our home suing us for the damages to the flooring. We contacted Two Men and a Truck to try and get them to replace the damaged flooring. They have refused to do so. My husband contacted the corporate office as well and they have offered no assistance. The manager of the local office has also refused to return my calls as well. We have seen photographs of the flooring and the repair job looks very bad.Desired Settlement: For Two Men and a Truck to pay for the damaged flooring.