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Two Men and A Truck

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Two Men and A Truck Reviews (971)

Review: I scheduled a move for November 15, 2014 and paid a deposit of $140.00. I had a settlement date of November 14, 2014 and the lender changed the date to December 5. I called to change the date with Two Men and a Truck on November 13, 2014 at 4:30pm and was told that I will not receive my deposit back because they have a 48 hour cancellation policy. I was not told that when I called to make the reservation. I was told if the settlement changes call them and that someone will call before the move to see if I need supplies and no one called. I was told to call Jennifer the next day at 8:00am about the deposit. I called all day and she would not return my call to talk to me in person. She left a message saying that I will not get my deposit back and she hopes I will use them on December 5. If you read their policy it does not say they will keep the deposit it states that a fee might apply is they show up and you cancel. I think this was poor customer service and Jennifer would not even work with me. I don’t have another $140.00 to just give them. If I knew the 48 hour policy, I would have called at 9am that morning instead of calling at 4:30pm that evening. I think they should have worked with me because I was not canceling but changing the date.Desired Settlement: I would like a refund of the deposit.

Business

Response:

I spoke to [redacted] yesterday over the phone. I have agreed to reschedule her mover for December 5thand apply her existing deposit toward that move.We have resolved this matter and she seems very pleased. I consider this matter closed.

We have used the Boardman branch of "Two Men and a Truck" several times to move offices, archives, furniture etc... We use them exclusively whenever we have heavy lifting. They come when they say they will be here, they work fast, they are pleasant and polite to our employees. Our employees see them work and they hire them toom when they need stuff moved. Great company to have in town. They get it done!

Bob C[redacted], Facility Manager for [redacted], Youngstown, Ohio

We have used the Boardman branch of "Two Men and a Truck" several times to move offices, archives, furniture etc... We use them exclusively whenever we have heavy lifting. They come when they say they will be here, they work fast, they are pleasant and polite to our employees. Our employees see them work and they hire them toom when they need stuff moved. Great company to have in town. They get it done!

Bob C[redacted], Facility Manager for [redacted], Youngstown, Ohio

On January 9, 2014 Two Men and a Truck moved our items into a new house. A couple of days after moving we realized a knob was broken off of our enterntainment center during the move. The complaint was reported by my husband [redacted] to [redacted]e at the local company office. My husband [redacted] has attempted to follow up on the matter several times. [redacted]e even came to our house around two months ago to remove the other knob and look for one like it. About a month ago my husband called and [redacted]e was out so he sent him a voicemail. The message was never returned. Today he called and spoke to [redacted]e who admitted he hadn't looked into the issue (or something of this sort) since they last spoke. The time gap is unacceptable.

I am trying to contact [redacted] (phone number [redacted]) regarding my brand new air hockey table which was moved by Two Men and a Truck on 11-02-13 and received damage during the move. I contacted the company via telephone, spoke to [redacted], and sent emails documenting the damage on 11-02-13 to [redacted]. I asked that someone be sent out to document the damage because I was going to be out of town from 11-04-13 until 11-28-13, however [redacted] informed me that no one would be available on the weekend. On 11-05-13, I contacted [redacted] via email to find out about the status of my damage complaint as I had not yet been contacted. [redacted] called me on 11-06-13 at 10:54AM and left me a voicemail stating that we could address this when I arrived back in town. I left a voicemail message for [redacted] on 11-29-13 at 3:19PM. I called again and left a phone message for [redacted] (I was informed he was on a meeting) with [redacted] on 12-02-13 at 12:44PM. I left another phone message for [redacted] (I was told [redacted] had just 'run out of the office') with [redacted] on 12-03-13 at 3:01PM. When I called on 12-03-13 I asked for [redacted]'s email so I could email him directly however was not given this information. On 12-04-13 at 3:22PM, I called and spoke to [redacted] who started that [redacted] was out of the office for the day. [redacted] gave me [redacted]'s email address and I emailed him on 12-05-13 at 10:42 PM requesting that he call me. On 12-05-13 at 5:59PM, I began the dispute process with my credit card company (which was my method of payment to Two Men and a Truck). [redacted] has not returned any of my calls or my email as of this complaint.

I made plans with Two Men and a Truck on 1-20-14 to move the contents of a one bedroom apartment at [redacted], Fort Collins, Co to a storage facility at [redacted], Fort Collins, CO. I provided a list of the apartment contents and paid for the move with a credit card. On 1-21-14, the planned date of the move, the movers arrived but had to leave in 25 minutes, as the landlord had not provided the appropriate keys to get into the apartment. The estimate of the move I received by email had indicated the charge was $110 per hour for labor from the apartment on Shields to the storage facility. The estimate was for 3 hours or $330. My payment was made for $330. When the move did not occur, the company initially wanted to keep $247 and return $82 to me. After I complained the company stated the movers were out for 2.5 hours. I complained I would not pay for 2.5 hours to determine the apartment was not accessible. After my complaint, the company stated they looked at the truck's GPS and insisted the drivers were out for 1.7 hours. The charge at the most should be only $110. Movers went out, apartment was not accessible, movers returned to office. My refund from the original move fee was only $134.50 and company kept $192.50. This is outrageous.The company then sent a spread sheet indicating the truck left the [redacted] address at 8:56 and returned to the office at 10:18 ---one hour and 22 minutes of travel from the apartment to the headquarters. The person on the scene supervising the move will testify the movers were on the scene 20 minutes. I should pay only 20 minutes of service. I am a senior citizen on a limited and fixed income. The next day I still had to pay another company to complete the move--an additional $300. This company is in business to take advantage of the public. She never explained to me I would be charged for travel time for the truck to get gas, show up for a few minutes and then leave and call it a day, charging me $192.50 to do nothing. [redacted] K [redacted]

Estimate was provided verbally on the phone based on square footage of my home. [redacted] suggested a more precise estimate could be obtained by sending someone to my home to look at what I had to be moved. Did that, and the estimate was for $1,300, one 26 ft truck, 3 guys, one trip from [redacted] to [redacted] - a 20 minute distance. I also added 11 wardrobe box rentals. As you can see, I did the due diligence by having a thorough estimate done.They came NOWHERE near the estimate, and only brought 3 wardrobe boxes instead of the 11 I requested. They did NOT come even close to getting my household into one truck. The mover offered toward end of day to send another truck and two more guys "to save time", instead of unloading at new residence and taking the 1st truck back over to get what remained - which was ALOT.I ended up with a $2,048 bill - over $700 more than estimated. I have repeatedly called the local office. After one week, and also calling the Corp Office to complain, I finally got a call back from the local manager, [redacted], on Friday, June 7th. In the end, I explained my stance that I can understand an estimate being off by a little - but by $700? [redacted] said he would talk with his superior to find a resolution and promised a call back by close of business on June 7th. That did not happen. I called [redacted] on 6/13 and she told me a check would get cut to resolve this by Monday, June 17th. Then I get a call June 14, and [redacted] told me they would do absolutely nothing about this! I have also called the Two Men and a Truck Corporate Office, who seem to understand my stance. Additionally, I found out from [redacted] at Corp that the movers should have supplied a "revision to estimate" when they offered the 2nd truck to make any additional charges clear to me. That did not happen! For all I knew, these guys were expressing "goodwill" by "offering" the second truck because their estimate was SO HORRIBLY FAR OFF.

Here is the time line of events.

4-15 Information was requested from TM&T

4-16 contract was signed with TM&T stating it would take 2 movers, one truck and 8.5 hours.

5-14 a call was made by TM&T to confirm the move to start at 8:00-9:00

5-16 driver [redacted] from TM&T calls to say he is at the property and ready to begin move (time is 7:50). I'm not at the location and I have to come to the location ([redacted].).

Upon arrive [redacted] and I begin to go over what needs to be moved. He askes if I have 21 bikes to be moved (listed on his copy of the invoice). I did not have 21 bikes to be moved. The begin the move.... Mid-way through the moving process I realized the truck isn't going to be big enough to hold all the items and I make choice to tell [redacted] and [redacted]' to make sure they take as many of the large things as possible. Leaving behind 1/2 a garage full of items, 1/4 of a basement, 1/4 of the living room, 2 large TV's and a large lizard tank. We proceed to the Madison property [redacted]. At 3:00 I leave them to a UHaul truck because I realize the move is only going to get done by myself. At the end of the job approx 6:00pm [redacted] states the job should have been 3 movers and 2 trucks to get it done. He fealt I was misquoted (he never called anyone to let them know).

5-17 I rec'd a call from the office staff at TM&T asking how my move went. When I explained that I was moving items by myself she told me a supervisor would be on the phone with me shortly and requested I not fill out the customer form until they had a chance to fix the problem. I never heard back from TM&T.

5-19 I rec'd and email re the move, I fill it out and explain I don't think they will fix any of the problems that occured.

5-20 I call the corp. off at TM&T to discuss with them how unhappy I was with what had happened.

5-20 I rec. and email from [redacted] at TM&T telling me he tried to call me but the number that was listed was incorrect (he is the only one that had any problems contacting me). His email came in at 5:25, I called him back at 5:26 and left a message.

5-21 [redacted] calls at 12:37, I return the call at 12:55. I don't hear any thing the rest of the day. I do however send [redacted] an email expressing how unhappy I am with the disconnect at his company.

5-22 I rec'd a call from Monona Police asking questions about one of the men ([redacted]') that moved me. They wanted to know what he looked like and details of the check I wrote him as a tip.

I do follow upu with my bank and they explain to that my accounts are safe but the man that came into the back is being investigated for a crime in the bank while he cashed the check I wrote him.

5-22 I rec a call from [redacted] at 5:17. He listened to what I had to say and simply said he was sorry and in the future he would work with his staff to do a better job.

5-17 I rec'd a call from the office staff at TM&T

Two men and a truck carried out a household move for me from Spring to Magnolia on the [redacted] of [redacted],They were employed to move only major pieces of furnitur which they wrapped either in blankets or with ceran wrap for transportation to the new residence. They wrapped 2 glass shelves from my entertainment unit in blankets and taped them up, when they arrived at the house they found that one of the pieces was broken and one was intact,they advised me that they would unwrap them back at the depot and they would arrange a replacement so I had to fill out a damage form and wait.I waited for almost 2 weeks and nobody had contacted me so on [redacted] I called customer service and spoke to [redacted] who said that they would have to get a peice of glass cut and he asked me to supply a diagram of the dimensions which I did because I was of the understanding that the piece that was broken was the lower shelf which has a 4 inch square cut out at each corner, this is diffeent to the upper piece that is a conventional oblong shape. It is now obvious to me that Mr.[redacted] had not unwrapped and examined the pieces to check which was broken?They placed an order with milstead glass and said they could only supply it thicker or thinner so I opted for thicker and waited for the new piece which after numerous emails chasing Mr.[redacted] I was told on [redacted] that the glass was finally ready so I went to collect it and the other unbroken piece that they had kept all along from [redacted] Glass. they are at the bottom of the street so it was easier for me to collect it, when I got it home I found it had been cut to the shape of the lower piece and that the original lower piece was intact all along and it was the upper plain piece that had got broken,and it had been cut thinner than the original.Mr.[redacted] and corporate head office now say it is my fault since I supplied the drawing and refuse to do any more to help me.

Attn: Revdex.com

Below is copy of post move complaint letter e-forwarded to Corporate Office, Lansing Michigan

If I were to rename your Austin Franchise it would be “Two Men and get [redacted]”. Since I do not have the power to that, I find it important to let you know the traumatizing effect your moving service had on me and my family over the Labor Day weekend . I will never recommend your company and will continue to do for as long as I remember and will do all that I can to spread the word that your Austin Franchise services are falsely advertised.

First, I need to preface that your company name came highly recommended by my sister who resides on the East Coast and used your company in the recent past to move her household. I live in California and was the responsible party for helping move my 78 year old mother out of a 1700 sq. ft. house in Austin, TX into a 975 sq. ft. condo 12 miles away over the Labor Day weekend. My sister, who could not be present to help with the move, generously offered to pay for the pack and move service for my mother. She wanted this to be a smooth and stress free transition for my mother and myself, as I had limited time and resources to assist her in this move. I was to make the arrangements to find and hire a mover. I had 3 quotes from movers, and I chose to use Two Men and a Truck because they sounded professional and competent over the phone and quoted a reasonable estimate. The other two quotes required one with a site visit ( very expensive ) and the other wanted me to itemize every single belonging before they would give a quote which was simply too timely and not feasible given my distance.

I scheduled this move a month in advance and received a quote for packing the whole house on Friday, August 30th and a quote for the total move out on Saturday, August 31st which involved storing the truck overnight and completing the move on Sunday morning, September 1st. I had two variables in staging this move which were not having access to move into the condo until September 1st and having to be entirely out of the house by August 31st. My plans with your company for this staging seemed open and agreeable to anything I needed/wanted to do. During the last week of August, I was informed that my mother could take possession of the condo on Saturday, August 31st. This was a positive change as it gave me one more day to help my mother transition into her new home. I phoned your company to make the change and it was agreed that it could be done, but that the time frame on Saturday would have to be moved up from 3:00 to 6:00 to 12:30 to 3:30. I was told a confirmation email would be sent to this effect and in the chaos of my personal work schedule, travel arrangements, and tending to other last minute details prior to my arrival in Austin, it was overlooked. I never received one. This was a big mistake on my part not to check, bad move on your company’s part as isn’t this the service one pays for? At this point, it seems it did not even matter.

On Friday, August 30th, the time frame for packers in my quote was from 11:30 to 2:30. I had many numerous errands to tend to that morning and made sure to complete them by 11:30 so I was home should the packers arrive. This did not happen until 3:45. I telephoned around 12:30-1:00 to inquire and was told that the time frame was 12:30 to 3:30. I disputed this as that was the time frame I was given for the Saturday move. There was confusion in your office and it was stated that no one knew “how it got changed” but that was the schedule for that day. My online quote didn’t seem to matter to anyone at that point. What was I to do? I simply waited and waited. At some point, my paying sister called and asked if I was kicking back watching the packers do all the work? Ha. When the packers did arrive around 4:30 ish, it was in a HUGE moving truck. I thought, my God, I bet they think they are moving this whole house today! I went outside and talked to the two young men in the truck to confirm they were there to pack only and NOT move. They said they were there to pack and move. I made another call to the office. Yes, confirmed, they were to pack. So [redacted] and [redacted] began packing in a random, inept and very slow process. They also arrived with only 30 boxes ( “that’s all they had”). If that is what I ordered, then your office miscalculated and if you make big bucks, like I think you do, on boxes they should have had hundreds available! I had a library of books to pack, an entire kitchen, a walk in closet full of clothes, an art studio of supplies, over 50 pieces of framed art, bedding, numerous collected items from over a lifetime, etc. They ran out of small boxes after the first few bookcases were packed and the remainder of what they could pack of mostly books were placed in huge boxes that only a beast could move. When I was informed that they were running out of boxes, I had them call the office to get more. They called and were told by [redacted] (?) that the packing would be have to be completed the next day, Saturday, during the final move. No one asked me if that was acceptable. It was just a decision [redacted] made to accommodate their convenience not the person paying for this service. This was unacceptable as I had a timeline to be out of the house. I called the office and requested that more boxes be brought to the house so the packing would be completed that day. I was also told by the office clerk the packing did need to be completed as there was no time of the schedule for packing on Saturday. The packers would be notified to go off the clock, leave and return with more boxes. This was about 6:00 pm. I told the packers that the office said they were to do this and that the office was going to call them to tell them as such. The office did not call them. I called the office again. I had to hand my personal phone over to the packers as the office stated they “could not get through to the packers”. Then the grand mix up was finalized as some “miscommunication” because [redacted], who told them the packing would be completed Saturday did not communicate this to the central office. So the final decision from the office was that the packing would once again be completed on Saturday. What happened to the “no time to do it on Saturday’? How it all inconvenienced me did not matter. So on Friday around 7:30 pm, the turtles known as packers, finished what they could with what they had and left the house with most of the over packed, huge boxes obstructing pathways to get about the house for the next 12 hours NOR did they label any of these boxes! Literally, they left 2 large garment boxes parked in the middle of my Mother’s bedroom that she could not maneuver around to get to her bath or bed for the night. The only boxes that were labeled were the ones I made for each book shelf of the library of books. Any other boxes packed were a wild guess as to what was in them. Ridiculousness. I had a multitude of other things to organize about the house, as well as, a last minute scramble and numerous phone calls about beds that were to be delivered ( that didn’t arrive) so I would have something to sleep on after the move. I simply could not keep my eye on those two for every second so this was a huge oversight. Professional packers, I don’t think so, this is a grossly misadvertised and misrepresented service!

When it came time to calculate the cost for the boxes, [redacted], handling the paperwork could not even calculate the math of 10% off the boxes for which I had a coupon. “This is my first time doing boxes”, he said. What type of incompetence is that? I had to calculate the billing. I should have just put “ZERO” at that point…his IQ. Since I paid for two boxes of wrapping paper, I asked where they were, knowing they hadn’t used them all. They were put back on the truck! I requested they be returned into the house. Then they said they would be back the next day to finish the packing and do the move. I had to think hard about that comment, like [redacted] did with his math, and it was difficult to sleep on.

Saturday morning, after the previous long day of excessive moving stress, more staging, and phone calls with my sister about how unimpressed I am with this company, I call the office first thing to tell them I want a different team to do the move. [redacted] and [redacted] were slow, careless, and incompetent. My call was timely as they were scheduling their day. I reconfirmed my time frame from 12:30 to 3:30. Yes, agreed. I get a courtesy call from the mover around 2ish, “I am on my way”. I ask, “Do you have boxes?”...Pause…”No, I don’t know anything about boxes”. I’m now fuming. I had to explain to the mover what the arrangement was for the day. He said he had to call the office, “I’ll let you know”. An hour and a half later, I get a call from the “quality control officer”, [redacted], telling me some sob story about how his staff didn’t show up that morning and asked if they could just do the packing and moving on Sunday at a deep discount and pretty much just charge me for the day of packing and the rest would be a no charge. ARE YOU KIDDING ME??? This was unacceptable and not a professional approach to my dire situation. I had to be out of the house by midnight or I would be charged $100 a day and I told him so. Not to mention yet another day behind in my time to help my mother get situated. No less, where were we to sleep or eat? Utilities would be shut off, we had no access to a phone or internet as the cable was switched, half the kitchen was random packed. “I’ll call you back”, he said. Ah, those famous last words. Maybe you should rename your company that! Two Men and I’ll call you back.” Another hour and a half passed with no word. I then made repeated calls to the office, his number, even the mover who called around 2:00…NO ANSWER from any of them. I even called on another cell phone thinking they are not answering because they know it is me. Still no answer…there was not even an answering machine at the office and what seemed like no dial tone going through. It was as though they just pulled the plug at the office. Interpreted as “ don’t know, don’t care, tough luck”. “Movers who Care”… more false advertising. And what ever happened to the mover who said he was on his way? My better guess at this point is that he quit. I would have if I were him!

On a side note, I was wise enough to have rented a [redacted] pick up truck for this move as I had stone pavers in the back that your company said they would help move but it had to be on my vehicle not their truck. In the lost period of time that afternoon (aka Two Men and a Truck moving limbo), my brother in law and I then began the hustle to start moving some furniture out of the house and onto that truck as I assumed at this point no movers were ever showing up. My sister and Mother ,who were at the condo prepping it for the move in, had to leave and return to the house to start packing up their cars with what could fit. We were working at a break neck speed in packing up vehicles with my 78 year old Mother weary and exhausted, my sister who weighs 95 lbs, lifting boxes into her car, and a brother in law with a bad back in a humid 100 + degree heat helping me get furniture into the back of the [redacted] truck. In all of this madness, we had to start thinking of finding other movers though not likely at 5:00 pm on a Saturday on Labor Day weekend. My last resort was to go to the Home Depot in town and hire day laborers on Sunday morning with hopes they would be there. Finally, at 6:00 pm I got a call from some person in your horrific company ( who can even think at this point , no less remember names ) saying that the movers were on their way. Three work weary movers arrived and did their absolute best to get this move going, but mind you, not complete. I had staged most of the remaining furniture and had personally boxed up some other belongings with random boxes I had and moved them all into a central area to expedite. This was prior in the day in the anticipation of getting all the furniture, etc. out of the house in a timely fashion. They moved out all that they could because, well, what else, there were not enough straps on the truck to get all the furniture out. No surprise at this point, this company just continues to disappoint. Oh, and forget about the remainder of the packing. Yes, they brought boxes, but there was no scheduled time to pack and remember, not enough straps to hold everything in place. Here comes another promise of completing the move Sunday morning. As I am getting ready to leave with a loaded up [redacted]ny, the driver, who was to follow me, stops me to tell me that one of his movers was not told he had to complete the move and he had to get home and could they just bring the truck back in the morning? Am I living a moving nightmare to the enth degree? Why yes I am, because I unfortunately hired Two Men and get [redacted] ..oh, I mean a Truck! My response was a big NO. Sorry, but I had just as bad a day as they had and I had to finish this move tonight. Another stall and I’m sure another phone call to the boss man. They had to do the move. Why should I feel guilty for making them do the work they are being paid to do? I felt I was being taken advantage of. By 10:30 that night, a bulk of my mother’s belongings were in the condo. The hotel reservation I had scurried to make last minute ( assuming we would have no place to sleep that night ) had to be cancelled before being charged. We could not even fathom generating enough energy to drive to the hotel and go through the check in process. This was one more thing I had to think and plan for. By midnight, we collapsed into bed, ( after trying to find sheets and pillows), unshowered, exhausted, in pain, hungry and overstressed only to sleep on reliving it all over again the next day. My sister and brother in law then had to drive 45 minutes home only to return to help the next morning.

Sunday, the day of more promises. Quoted time ,1:00 to 3:00, as [redacted]ny had to move himself in the morning. Early morning, on little sleep, I had to drive the [redacted] back to the house which I am now paying $100/day rent. I packed up more items for another trip to the condo. I was not trusting that the movers would return in that time frame and did not want a repeat of another late night move. By 2:30, [redacted]ny, the mover called and was on his way. Hallelujah! He showed up with his nephew and [redacted], the math wiz. I asked [redacted] why he didn’t show up to work on Saturday (as I had been told) and he said he couldn’t wake up. Hmm. Maybe he could not read the numbers on his clock. [redacted]ny was great in packing up the remainder of the kitchen and did it correctly and labeled fragile boxes accordingly. The other two moved remaining furniture out and put the limestone pavers on their truck. At that point, the [redacted] was filled again and so what did it matter where the pavers were put. The house was emptied by 5ish and that was with me helping. The final move in was completed by around 7:30 and that was with me helping on the other end once again.

Due to the size of the condo and the manner in which this move was staged , random boxes and belongings were scattered every where and not in places where it made them easy to find, move, and unpack. I then had to singularly face having only a day and a half left to get my Mother situated in a make livable environment as my brother in law threw out his back and my sister, exhausted, had work business to address before Tuesday. My stress-0-meter was off the graph and I hit the wall of physical and mental exhaustion. I was assured by [redacted] (written on a post-it note ) in the office that the bill would be rectified on Tuesday when the office reopened and they would call. I informed by paying sister that I would now handle the billing as I was the one who lived this nightmare and knew there would be obvious negotiating. She was so apologetic as she was the one who recommended your company. Obviously, there are regional differences, in Austin it is indifference.

Tuesday comes and I am still working round the clock of unpacking and organizing my mother’s condo. No phone call. No surprise. I had a flight out Tuesday night that I had to cancel as this move set me behind. There was simply no way my 78 year old Mother, also stressed and exhausted, could have physically completed all that needed to be unpacked, discarded, and put away on her own. I lost money by cancelling my return flight and had to rebook a flight with another airline for an additional $200+ which left at 6:00 am Saturday morning. This was my only flight choice unless I wanted to pay over $600 to leave earlier. I then had to call off work for the remainder of the week. I was so drained that I probably could not have been capable to work when I returned. Three days of lost pay and additional travel fees because of your company’s errors.

Wednesday mid day, I get the call from [redacted], the [redacted]. All pleasant asking if I am all unpacked. Ha! Are you kidding with me again? He is apologetic, saying they dropped the ball… this is not how we do business… have no excuses, blah,blah,blah. He heard I was going to report them to the Revdex.com and asked what he could do to soften the blow. It all was lost on me. I could hardly even process the conversation as my mind was mush at that point. He tried knocking down the cost to $800 something dollars. I asked where he came up with that figure. I told him about the truck rental, all the moving and packing my family had to do, the additional $100 charge for rent. He then came down to $500. Fine, I did not want to talk anymore. I accepted that amount and wanted to move on as I still had a whole condo to continue unpacking and organizing. I knew anyway that I would be writing to corporate with hopes that this entire bill will be wiped clean. I should not have to pay a dime for what we were subject to. Plus, need I mention all the additional costs of flights and lost wages? How will that be compensated for?

This was NOT how this move was supposed to be. Had your company did what was expected and promised this disaster could have been avoided. It was overwhelming, mentally and physically challenging and exhausting, frustrating and probably the most stressful experience I have had in my lifetime. That I even have to sit for hours recounting this tale of moving horror is distressing, but your company needs to know what such ineptitude in one of your franchises can wreak on people in an already stressful situation known as moving.

I hope that no other persons will ever have to experience what I did. Your Austin Franchise needs to have their business model and customer service readdressed as in no way, did any of my experience meet the quoted commitment ‘TO CONTINOUSLY STRIVE TO EXCEED OUR CUSTOMER’S EXPECTATIONS IN VALUE AND HIGH STANDARD OF SATISFACTION.”

My husband and I moved in May of this year. We used Two Men & A Truck. Their employees damaged several pieces of furniture most have been repaired except for our dining room table (they took the top of it from us several weeks ago to repair), TV stand (they took a door and hinges off of it over a month ago), our mattress has also been torn (we were told that they would give us the money so we could replace our mattress set with another one). Phone calls do not get responded to, emails do not get responded to - it is only after calling the corporate offices that we receive a response. The responses are never satisfactory - it's like they are dragging out the resolution to this.

We hired Two Men and a Truck in St. Augustine to load our rented moving truck. We rented 4 dozen moving blankets so our furniture would be protected, they used only a few it was discovered when the truck was being unloaded in AR by the Two Men and a Truck team there. As soon as the LR team opened the door they noted it had been packed improperly. As they unloaded we began to notice lots of scratched up furniture and ruined lamp shades. They also noted that a propane tank, gas cans and light bulbs were loaded, which they said was very dangerous and had we been stopped, we would have been give many tickets. Once they got to the back of the truck they stopped and got us to see how our dining table was packed. It was packed in the back of the truck legs down, and then boxes were stacked to the ceiling of the truck, some clearly labeled "HEAVY". The table's legs were shattered beyond repair. The LR crew contacted their supervisor to report the extent of the damage and send photos. I called the St. Aug office to report the damage and no one answered so I left a message. On Mon. I had not heard back from them so I called and spoke with [redacted] Paradise, he apologized and said they would take care of me. He arranged for a gentleman to come by and look at the damage and repair what he could. He determined the table was beyond repair, as were the lamp shades. I then waited a couple of days for [redacted] to follow back up with me to settle the claim on the table and lamp shades, I never heard back. I called on Fri., 7.12.13 and was told he was off and would be back on Monday. I called on Mon., 7.15.13 and was told he was no longer with the company. They said [redacted] was now handling the claims. I spoke with [redacted] and he apologized it was taking so long to settle the claim and he would get back with me that day. He called back shortly and said the owner would give me $100 for the damage. I told them this was totally not acceptable. He spoke to the owner and he then offered $200. This was not acceptable

They put three scratch's in the floor which can't be repair and they will replace the floor.

I hired this moving company to move several larger items from one apt to another about 10 mins away. I was given a quote of 5 hrs and told since I only had about 7 items to move it was well over what was needed. The movers came and everything was already bubble wrapped, and packed to go. They quickly moved our few items out of our apt. about an hr and a half. The last piece to move was our couch. This couch is long and our apt has a short enterance, I told the movers how the original movers got it in. I was told that is not the right way and they can do it themselves. I also told them not to shrink wrap the couch with the pillows on, as it would never fit out this way. At 945 they began trying to move the couch, at 1030 I asked they call a supervisor because they could not figure it out, I was ignored. at 11 I decided I could not take it anymore so I left while my boyfriend stayed and supervised. I received a call at 1115 that there were 2 holes in our ceiling and the supervisor was on his way. The supervisor showed up and only took 20 mins to move using the method we had suggested. I then debated with the manager about paying for the additional time since it was their own mistake. I was not only charged the full 5 hrs at the end but 5 and a half. I have yet to have my fans and ceiling fixed, They are still "working on it" the manager said she could not see how my calculations added up. it took an hr and half to move stuff out, 2 hrs to move the couch and 1 and a half hours to move in. But according to her that can't be right.

Product_Or_Service: moving company

I was quoted a 6 to 8 hour move for my 1700 sqft apartment. A local 9 mile move. It was the most horrific moving day I have every experienced. They broke, damaged and lost items. It took them 16, yes SIXTEEN hours. They are refusing to negotiate a reasonable amount, refusing to replace my torn and damaged bed, and the owners are refusing to talk to me about it. The GM, [redacted] said he would not send them my email and that they would not be calling me.

I completed a move using this company on 18 March 2013. During the move, an item was damaged as a result of lack of padding. When the movers unloaded the item (a coat rack) we inspected it and determined that a damage report was warranted. I was told I would be contacted by the company on how repairs/reparations would be handled. I was contacted by voice mail that the company would not reimburse me because the driver had stated on the damage form that the item was made of particle board, therefore not covered. This was written on the form after the driver left my residence. My copy of the form does not include this caveat. I called the company and explained that the item is not particle board, and that the document had been modified after I had signed it. I was informed at that time that a technician would contact me within 2 days to schedule repair. I have not heard from the company since that date, 22 March. I wrote the corporate headquarters on 3 April, requesting that they resolve the issue within 10 days, but received no reply. I have written them again to request they reply within one week, a screen shot of the corporate feedback page can be provided upon request. I am also able to provide pictures of the damaged item.

I hired Two Men and a Truck to move my furniture two blocks. I have moved more thirty times in forty years. I have never damaged any of my personal items during my own move. I was a professional mover for over twelve years working for my grandfather's moving company. I packed a box with Chinese vases costing over $1,300.00. I marked the boxs "Fragile, This side up, and identified the box contents as Chinese Vases". When I unpacked the box contaning the Vases, all the vase's were damaged and broken beyond repair. I went to the office of Two Men and a Truck to complain only to be told there wasn't anything they could do regarding the Chinese vases. I find this unacceptable. It has taken me over three months to calm down enough to contact the Revdex.com. The Movers were not professional. They do NOT know how to move items. The only means of moving items to the truck by the movers was by using a hand truck. Not one item was moved by hand regardless of fragile marked items. Even my chine hutch which is a fine furniture piece was broken. I asked the movers to take the enterance door off to make it wider to get the large items through without maring the walls or furniture. This request was ignored. The walls were marred.

The movers were over a half hour late and showed up at the wrong address, despite the fact that they were given timely address information from us. Our Play Station 3 and monster cable disappeared. Patrick (Manager) repeatedly would say he would contact me on how to file a claim. I was the one always chasing him down. He made promises to call me and failed to deliver at least three times. He told me on 6/1/2011, that the company would not reimburse me in any way for our missing Play Station 3 and monster cable. He had led me on to believe the company would probably compensate us by buying us a used Play Station on Ebay or some other place like Ebay.

Patrick claims I need to file a report with the police. I spent over 20 years in the Air Force and never had to file a police report for missing items when I had movers come and pack my things up and move my household goods to my new location. What really concerns me is that the company never did an inventory on my household goods--now they can claim they never saw my missing items. This company should be more responsible and accountable. Asheville and the surrounding area deserve to know they will not be cheated by this moving company. I will never recommend this company to anyone. Shame on Two Men and a Truck in Fletcher, NC.

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Description: MOVERS, MOVING SERVICES-LABOR & MATERIALS, MOVING SUPPLIES, PIANO & ORGAN MOVING, MOVERS - OFFICE, MOVING & STORAGE COMPANY

Address: 4230 Industrial Center Ln NW STE 200, Acworth, Georgia, United States, 30101-6706

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