Two Men and A Truck

Review: I hired the company to move me from [redacted] to [redacted] I was given an estimate over the phone. The phone agent quoted me for approximately $520.00. She felt the move would not take the alloted 5-6 hours. I nrever recieved the estimate in the emails as advised. As a result, I had to call the company to make sure I was on the schdedule.

When the movers arrived the they were unaware there were steps. It appeared that this was a job that required three men instead of two. I even pitched in and carrried items. The move took the allotted amount of time and it was uncalled for. I had bedroom, living room and diningroom table. In addtion, I was unable to have my couch moved into my second floor apartmeent. The company advertises that they are able to hoist but they were ill prepared. I had to leave my furniture on my landlords porch. I called the company and explained the situation. they were unwilling to lower the cost (so I could hire another mover) and did not offer to return to assist in hoisit the couch in the future.Desired Settlement: I belive I was over charged by the company due to a poor estimate. In addition, I belive that the company was prepared to charge the full amount despite providing a window of 2-5 hours. I should have been charged for the least amount of hours. This is definately a case of POOR business practices.

Business

Response:

On June 1, 2015, Ms. [redacted] received an estimate via phonewhich was estimated to take between 4-5 hours. The estimate, including travel charge and fuel, came to $526.79 to$626.79. We do have a two hour minimum, but this move was never in that category. Our estimate was based on theinformation Ms. [redacted] provided and it is an estimate in accordance with thePUC regulations for local moves. Themovers stated that they tried to put the sofa into her new apartment, but itwas too large. We do not offer hoistingservices. It is against our insurancepolicy, and we cannot put our men’s safety at risk. Nowhere in our literature or on our websitedoes the topic of hoisting furniture appear. Unfortunately, we cannot control whether apiece of furniture is going to fit into a new space. Dorothy C[redacted], President, TWO MEN AND A TRUCK

Review: After speaking with several moving companies, my wife and I decided to proceed with Two Men and A Truck due to repeated "customer service" emphasis by the scheduling representative.

On June 6th, 2014 our furniture vehicle arrived occupied by employees, whom appeared to argue with one another on a frequent basis and speak on their cellular phones more regularly than one would expect during a move requiring safety and attention to detail.

During the move we found my daughter's vanity set sitting on our back deck with the leg broken off, when brought to the mover's attention, they advised me that they had intent to notify me of the damage prior to leaving. During further inspection I had found the majority of the caps missing from our patio furniture and swing set legs, when brought to the mover's attention, they advised me that they had intent on searching for the caps at the company owned storage facility. We continued to inspect the furniture and clean up after the overs left. To our amazement, found our dinning room table leg support brace under our bed, missing all bolts required to safely secure the table.

After almost two months of constant phone calls to management only the vanity damage has been resolved. Due to safety concerns I have contacted and paid for a professional furniture repair company, that has correctly secured the dining room legs. As to the patio furniture and swings caps, management has made little effort to remedy, advised that they are unable to located, rendering the set unusable due to the damages it causes our deck floor. We continue to reach out to management on a regular basis encouraging an amicable resolution for our dining room and patio furniture, after two months we have exhausted all efforts. Franchisee has also been contacted, he has yet to reply and accept ownership. Unfortunately, the customer service basis upon which we decided to engage Two Men and A Truck has yet to surface.Desired Settlement: Reimbursement for professional dining room table repair and cost of a comparable patio set.

Business

Response:

Within a week, of this move, our manager inspected the damages at the customer’s home. As a result, , we agreed to purchase a new vanity even though the old one couldhave been repaired, and it was sent directly to the customer’s house within 2weeks of the move date. The wooden piece to the dining room table is a cosmetic plank that connects the two large tablelegs underneath the table. Though not damaged, the hardware was missing. The sturdiness of the table was not compromised, and we offered to send a vendor toinstall the plank with new hardware. Because the vendor could not comply with the customer’s time frame, we reimbursed the customer $175 for the repair that he arranged.Because of the age of the patio furniture, the inserts are no longer available. The furniture is significantly worn and rusted. The customer suggests that the caps fell off inthe truck, but we never saw them. We priced rubber end caps at $40 and offered to send the customer a check for $75 as an act of goodwill. Josh [redacted], General Manager, Pittsburgh

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Two men and a Truck did an excellent job with my move. I would highly recommend to anyone! In addition, the four men that moved us were so very courteous, polite and did an outstanding job! I was extremely pleased with them and they are very nice gentlemen. Highly professional!

Review: I hired this moving company to move several larger items from one apt to another about 10 mins away. I was given a quote of 5 hrs and told since I only had about 7 items to move it was well over what was needed. The movers came and everything was already bubble wrapped, and packed to go. They quickly moved our few items out of our apt. about an hr and a half. The last piece to move was our couch. This couch is long and our apt has a short enterance, I told the movers how the original movers got it in. I was told that is not the right way and they can do it themselves. I also told them not to shrink wrap the couch with the pillows on, as it would never fit out this way. At 945 they began trying to move the couch, at 1030 I asked they call a supervisor because they could not figure it out, I was ignored. at 11 I decided I could not take it anymore so I left while my boyfriend stayed and supervised. I received a call at 1115 that there were 2 holes in our ceiling and the supervisor was on his way. The supervisor showed up and only took 20 mins to move using the method we had suggested. I then debated with the manager about paying for the additional time since it was their own mistake. I was not only charged the full 5 hrs at the end but 5 and a half. I have yet to have my fans and ceiling fixed, They are still "working on it" the manager said she could not see how my calculations added up. it took an hr and half to move stuff out, 2 hrs to move the couch and 1 and a half hours to move in. But according to her that can't be right.

Product_Or_Service: moving company

Desired Settlement: DesiredSettlementID: Refund

I would like 2 hrs taken off my bill, it was 115 an hr. also my fan and ceiling fixed or amount taken off bill.

Business

Response:

Business Response /* (1000, 5, 2013/06/07) */

We are agreeable to refunding 1 hour of labor charge. We are in the processing of obtaining the replacement part for the ceiling fan. If Ms. [redacted] would prefer we can issue her a check in the amount of $75 as full settlement for the damaged ceiling fan.

Thank you,

Consumer Response /* (-5, 8, 2013/06/11) */

(The consumer indicated he/she ACCEPTED the partial settlement response from the business.)

I feel this is a fair settlement and I would rather be done with the situation than drag it out any further

I utilized the services of Two Men and A Truck to move a cherished piano. From the start, I was impressed by their full usage of safety measures including tire safety chocks, cones and the truck had full working signals. The crew worked together in harmony. Each mover introduced themselves by name, shook hands; were very polite and very professional. They wasted no time (which was really appreciated!); got right to work; and before leaving to the final destination; inquired if anything else needed to be moved. The care taken to move my piano was greatly appreciated. Thank you! [redacted]

We had the best move ever with the crew from Two Men and A Truck. From the initial call of inquirery, the booking and last but not least the moving team everyone was very pleasant, courteous and helpful. The moving team worked quickly being very respectful and handled our belongings with great care. They are very knowledgeable and knew exactly how to handle everything.

Review: Moved two miles from [redacted] to [redacted]. They threw away some of our items and I found a closet full of stuff that they had removed from our belongings because they didnt want to pack and load them. These things were out in the middle of the room and they physically put them in the closet and closed the door. They fired their crew during the move and brought another one hours later. They destroyed an upholstered King Bed Frame from [redacted]. They lost the legs to an armoire. They promised to repair and bring back. They brought back after 4 months, not only still completely broken, but now missing the legs to the bed frame as well. Said they were ordering new ones from [redacted] in December 2013, 6 months after move. Never did. Never responded to numerous emails and phone calls after that. Did not respond to request for payment or replacelment. Continually lied about their efforts to repair and replace. Charged me $2000 for move they esmtimated at $1500. They damaged more than $5000 worth of furniture. I received no compensation from them whatsoeverDesired Settlement: I want a $2500 check for destroyed items so that I may buy a new bedframe and fix the armoire. My bed has been sitting on the floor for 16 months now and this is damaging to the box spring and mattress. They had better hurry and pay up before I file suit for the king mattress and box spring as well.

Business

Response:

Revdex.com

Based on my recent move w/Two Men and a Truck, I wouldn't hesitate to recommend them. Edwin gave me a quote over the phone that was exactly right on, & detailed, but efficient, and he was very helpful and patient. Marilyn followed up and was very professional, confirming my date and time, and sent documents to confirm everything, and gave me pointers on how to make the move go smoothly. She confirmed again just prior to move day. The office manager called & told me what time the truck would arrive, and he was right on. Clarence the moving team leader called to confirm on moving day & showed up with his partner Alex and extra mover David, & they all were very polite, helpful, incredibly hard working & fast. I was very impressed with them and would request their team for my next move!

Reliable, professional, courteous. They arrived on time and took care of everything. I would highly recommend.

We used Two Men & a Truck for a recent relocation of our offices in Colchester. The crew was very professional - showed up on time, did great work and got the job done. We used them for both packing & the move and were very happy with the work they did.

My husband and I had an excellent experience with this company. They were highly recommended by numerous people and that is why I went with this company. The two gentlemen were very professions, courteous, and very helpful. Thank you for an excellent, non stressful move.

I used Two Men and a Truck 2 years ago & I am back again to use them again! The gentlemen who came were so polite & helpful. Followed all instructions fully & asked questions when they were unsure. I had just gotten out of the hospital just 3 wks before & was useless except to point to items. They moved me on the coldest, wettest, windy day in March without complaint! definitely recommend

We have used Two Men and A Truck on several occasions in the relocation of a sister company. Every time it was pleasurable experience in dealing with company. I would
definitely use them going forward.

This is the first time I have used professional movers and I was impressed with the communication and professionalism from the very first contact. The office staff was on point from the beginning and the crew that came out on 10/2/15 to move us was great. They were professional, took care of our belongings and were very personable, they made a stressful time into a very good experience. I would recommend this company hands down from start to finish!

These guys are great. I needed some furniture moved. I called, they gave me an estimate that fit my budget and scheduled an appointment. Two Men and a Truck showed up as scheduled. They were very professional, courteous and quick. It saved me from trying to find help, aggravation and most importantly I got my Saturday back. Thank you!!!

I recently needed a very last minute move and Marilyn at Two Men And A Truck helped me schedule it and set it up so nicely. She was really friendly, professional and so accommodating. I can't believe we pulled it off with little notice and over a weekend. In addition, the things had to be picked up and moved into a storage unit without me even being there. Clarence and his moving team were great. He called me several times to update me on his progress and everything went perfectly. I found the entire experience stress free and painless, which is incredible when you're talking about moving! These guys are trustworthy, super, the best!

Two Men and A Truck moved the contents of my home from CT to FL. After hearing horror stories from others, I was concerned about my move. My concern was unfounded. The men who came to my home in both CT and FL were professional, courteous, and accommodating. The driver of the truck was responsible and kept me informed every step along the way. My experience was totally positive. I highly recommend without reservation - Two Men in A Truck!

TWO MEN AND A TRUCK were available on short notice, at a reasonable price, in my local area, to perform my move. The reservation staff was easy to reach, friendly an attentive. The movers were very polite, professional, and efficient at handling my belongings, and worked as carefully as if they owned everything themselves! Would definitely use them again and recommend to others... [redacted]

We used TWO MEN AND A TRUCK for our move on August 18, 2015. We found this business to be an EXCELLENT moving company with a very reasonable price. Our move was a very positive experience. We highly recommend TWO MEN AND A TRUCK.

Hello, this was my first time using professional movers and I couldn't have been more satisfied with the team of movers that handled this job. They have the cleanest truck and nicest moving tools I have seen. I have heard horror stories with other companies but would in a second hire the same team of movers that moved my family. Clarence, Alex and Angel were the great people that moved me.