Two Men and A Truck

Review: On sunday april 27th 2014 we used two men and a truck to move our furniture to a new house that we purchased. During this move, there was damage done to a dining room chair, and to a wall in our house. Damage reports were filled out and the chair was taken by the movers to have repaired. We were told that we would be notified of when and who will come to fix the wall. In regards to the damaged wall- the movers tried to hide the fact that they damaged it, and tried to make it look like they asked our permission to force a piece of furniture up the steps. However, I did not give them permission due to the fact that the damage to the wall was already done by them when they asked. This was pointed out to them. They didn't say much regarding this. However....I never was contacted by anyone from Two men and a truck regarding either incident. I contacted them near the end of May, and never heard back. I then proceeded to contact the corporate office, in which they said they would contact the local manager and have him contact me. He did contact me, but was very rude and ignorant, and said he could not find anyone to fix our chair. Long story short....it is now 2 weeks into August, and I have contacted the corporate office about 3 times now...and I have yet to hear back, or get my property back, let alone have the damages fixed. I will pursue legal representation now.Desired Settlement: I would now like a refund of my entire move due to such unprofessionalism. At this point I would like to file theft charges because they still have our property. I am insisting on a monetary settlement

Business

Response:

Please call our office and talk with me. [redacted]. We will take care of the damages. Our general manager and operation manager have left numerous messages for the customer to return our calls. [redacted] TWO MEN AND A TRUCK

I am only giving them 1 stars, because they bailed on us without even finishing the job. We hired Two Men for a local move in Gilbert, to get us moved into our new home in Val Vista Lakes. After a very long day, the two gents that were moving us had to call it quits for the day; unfortunately, there were still items that didn't get moved to the new house, and furniture at the new house that they had disassembled and not re-assembled. And they didn't properly disassemble our office center, and splintered the wood supports that hold the hutch onto the desk. And all of those boxes that we had painstakingly labeled with the color-coded tape with the rooms printed on it, the boxes ended up randomly piled in the garage and never made it to the corresponding rooms in the house. At quitting time they guys had to go home for the night, and Two Men left us with a huge mess left to deal with.

I ended up renting a [redacted] to finish the job that Two Men and a Truck did not complete, and have yet to get the office furniture repaired and assembled.

Moving is a very stressful situation, and I was counting on Two Men to make the process seamless for us. Sadly, they just managed to make it more stressful.

Review: Monday Jan. 11th 2016 the movers from Two Men and a Truck Richmond, Va came to move a treadmill for me. It was to be moved from upstairs from the old house to upstairs to the new house. Two of the three men arrived very sick. They were hacking, and coughing. Even though they had blankets on their truck they never wrapped the treadmill. They arrived at my brand new house which was just built. They did not cover my stair rails with blankets nor did they wrap the treadmill. Two of the three men carried it upstairs banging the walls, stairs, and stair rails on the way up. I had to tell them to watch out several times because they were banging, and hitting my stairs/rails. When they were done I told them about the damage, and they argued with me that it was only a scratch. One told the other one to hurry up, and get the paper work signed so that they could leave. I called the office on 8403 Sanford Drive 804 716-5163, and sent them pictures of the damage. They responded that they would send me a check for $50. That amount will not cover the amount to fix the splintered stair rails, stairs, and paint for the walls due to banging the treadmill on the way up the stairs. For some reason Revdex.com only has the Midlothian location listed on their website. Due to their sickness the one carrying the treadmill up the stairs almost dropped it when he started coughing, and I had to grab it. I also had to tell the third guy to come, and help get it upstairs. The damage could have been avoided if they had wrapped the treadmill with blankets, and covered my stair rails with blankets. It is a custom staircase that was splintered along with the steps due to their rushing a job. I had two hours for the job, and they left with me having at least 40 minutes left that I paid for. If I have to I will take this to small claims court, because I have the pictures to back it up. I will obtain an estimate for repairs. This could have been avoided by wrapping the rails, and the treadmill.Desired Settlement: I want to obtain estimates from someone that I choose, and I want Two Guys and a Truck to pay for it. After what I went through I do not trust someone that they would choose to repair my stairs, walls, and stair rails.

Business

Response:

I received a call from our customer after our men left her house. She told me that our men had damaged her wall. She also expressed concerns that our men were not feeling well and shouldn't be working. I apologized that the men were not appearing to be in good health and that they scratched her wall and assured her we would give her some money back for her inconvenience. She said that our men should've padded her treadmill so that there wouldn't be damage to her wall and stated that only two of the men were moving the treadmill and that at least 3 should be moving the treadmill up the staircase. A few additional details.To successfully move a treadmill up a narrow household staircase you need one man on the bottom, and one on the top. When the staircase is crowded, it is dangerous for the piece and for our people. Also - it is not safe to completely wrap and pad a treadmill as you lose the ability to grip and lift the piece. The railing could've been wrapped and because of this and the scratch the wall - I offered to cut a check immediately for the structural damage claim. We submitted the claim to our accounting department so that the check could be mailed in a timely fashion. (Our customer should've received the check by now but she hasn't confirmed delivery to my knowledge.) I've attached the Shipper Declaration of value showing where our customer selected basic value coverage and the structural damage settlement listed...signed and dated the day of the move - 1/11/16. We all feel badly that the customer's wall was scratched during the move and have made proper policies and procedures moving forward to ensure safety when moving treadmills up staircases in households. Cordially,Stephen

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

I do not accept their offer. It was not just scratched walls. I also have damage to my stair rail, and my steps. By dropping the treadmill they chipped my stair rail, steps, and damaged my wall going up my stairs. I sent them pictures of the damage. They also took a chip of wood out of my front door bringing the treadmill in. This house is custom built, and very expensive. They offered me $50 which is not enough to pay a wood expert to fix my damaged wood, and a painter to paint my walls. I have never received a check yet, and I would never accept only $50. I want to hire someone to fix these items, and I want them to pay for it. They never should have sent sick guys to move my items. They were hacking, and coughing. They were out of breath carrying the treadmill up the stairs, and weak from being sick. I had to grab the treadmill once because they were dropping it. This is a brand new house that I custom built, and I paid a lot for it. They were not careful. They did not pad the stair rail even though they had plenty of blankets in their truck. When I pointed out the damage one guy said to the other guy get the paperwork signed so we can get out of here.

Review: On May 23,2014 Two Men and a Truck was hired to move me from ([redacted] ) to my current address. During the move one of the workers dropped a boulevard glass piece that supports my glass dinning table. I have called this business at least a dozen times at first they stated the piece was out for repair the last three calls no one will return my call. I purchased the additional insurance in case there was damaged to my belongings. I would like to be paid for the damages.Desired Settlement: I would like a refund

Business

Response:

The repaired glass will be delivered tomorrow. Ms. [redacted] was informed of the delivery. [redacted] TWO MEN AND A TRUCK

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: moved on 8/17/15 from [redacted] to [redacted]. The move was atrocious . The move took too much time, many things were broken or stolen. I was suppose to have insurance coverage, they refused to file. They never returned my calls or hung up on me.Desired Settlement: I'm willing to split the bill just to get it over with.

Business

Response:

When we moved Mr. [redacted] we instantly noticed that there were more items initially stated in the estimate. Despite the fact that he and Ms. [redacted] (ex-wife) were arguing over many items being moved which hindered our guys to move their items. We spent 5.75 hours moving his items while he was verbally harassing our movers and CSR's in the process. We also had to make another stop to [redacted] that was not initially stated in any of the conversations we had with him. After the move, Mr. [redacted] signed all the necessary acknowledgements and acceptance areas of the Bill of Lading, as well as the Customer Service Agreement. He had hired his own "unpacking" service for the back end of the move. The company he hired appeared inexperienced, clumsy and intoxicated when our movers got there. Rightfully so, we decline to take responsibility for the damages presented by Mr. Goodman. In good faith, we have decided to offer Mr. [redacted] 20% of the final move price back to him. We take much pride in our 96.5% customer satisfaction rating and our amazing staff of movers. We do not take damages or stolen property lightly and take many measures to ensure that these issues don't arise. We appreciate any and all feedback and hope that this issue can be resolved promptly and justifiably.

Review: Damaged 3 floors, a wall, washing machine & table.Desired Settlement: Credit of check for damages done to the apartment, furniture/appliances, & home.

Business

Response:

To whom it may concern:Complaint ID #[redacted] Important details regarding this move and complaint are as follows: We charge for our time. From the time we leave our offices until we return. We estimated this specific job would take 4.15 hours. During the move, the customer was not happy with the way the move was going and the time it was taking. She called our offices several times throughout the day providing us with this feedback. The main reason she was concerned was because one of our employees began to feel ill during the move. He felt as though he could continue but wouldn’t be able to move at full speed. Because of this we reduced the customer’s bill by 1.5 hours and the customer thought this was fair appropriate: The total time the truck (and crew) was in operation (with a sick employee) was 4.5 hours. 30 minutes was taken off because the crew stopped for liquids and to recharge between the load and unload. The actual downtime the crew took (according to our GPS reports ) additionally was 23 minutes but we rounded up. So the total hours for the move was 4 hours. We further reduced the bill to 1.5 hours at $120 per hour ($180 discount). So, the total was 2.5 hour or $300. The customer either gave our crew an incorrect credit card number, or the crew captured the credit card number incorrectly and the card was not able to be run for her outstanding balance of $300. When we called to collect payment for moving services rendered the customer informed us that she had structural damage at both her former apartment, her new apartment and that a piece of her washer/dryer was broken. At that point we told the customer that we would be happy to address the damages done but would need to collect full payment for her balance before repairing structures, sending compensation for damages, or filing a damage claim. The customer wanted to know how much we would give her for the structural damage and how much for the broken piece of the washer/dryer. I told her that according to the basic coverage she selected (and signed for at the beginning of the move) we would give her $50 for structural damage and up to $.60 per pound on any item damaged during the move. I told her that I understood her frustration and that I might be able to make an exception and do more for her, but I would need to collect payment for the moving services we provided. She refused to give payment information without a guarantee of more reimbursement/full repair or damages and told me that I would be hearing from her attorney in a few days. We received a reply card sent through our corporate response site rating the move poor in several areas. I sent the following email to our customer after receiving her reply card: “Thank you for filling out the reply card. These cards are a great resource for us as we train to get better. Unfortunately, we have still yet to collect payment for moving services. Until we collect full payment, I’m not able to look into fixing your structural damages at your former apartment or your new apartment. Please let me know when you plan to pay for your move. When we have payment – I’m able to pull more levers than I’m currently able. I can’t commit to fixing structural damages without getting paid for moving services rendered. Thank you again and please let me know how you’d like to proceed.” The next time we heard from the customer was through this notice from the Revdex.com. Again – I’m happy to look at what we can do for structural damage and damaged items, but we need to collect payment for moving services before sending any reimbursement. [redacted]TWO MEN AND A TRUCK®[redacted]

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Once a clear plan of what will be done to correct or reimburse for the damages I will be happy to provide new payment information. It is unreasonable to expect full payment with only a MAYBE chance that things will be corrected properly. The workers were rude and very unprofessional. It took them twice as long to load as it did to unload. Your sick mover put not only my health but the health of my two young children (both under 7) in jeopardy because of his inconsiderate manner. Not to mention the extensive damage done to my walls, floors (2 sets of carpet & 2 linoleum floor), my washing machine & my sofa table due to their careless work. We've also had to place a service call for the dryer since we last spoke. Due to its careless handling the dryer is off rotation & makes noise now. Going by what you quoted of $50 for the floors & walls, 60 cent per pound for the washer (253lb by the manufacturer's website) and 6lbs for the sofa table the credit should be as follows:253lb washer/dryer + 6lb table = 259lbs x 0.60 cent = $155.40 + $50 for walls/floors = $205.40I will authorize payment in the amount of $94.60 difference. ($300-205.40)

Regards,

Review: I hired the company to move me from [redacted] to [redacted] I was given an estimate over the phone. The phone agent quoted me for approximately $520.00. She felt the move would not take the alloted 5-6 hours. I nrever recieved the estimate in the emails as advised. As a result, I had to call the company to make sure I was on the schdedule.

When the movers arrived the they were unaware there were steps. It appeared that this was a job that required three men instead of two. I even pitched in and carrried items. The move took the allotted amount of time and it was uncalled for. I had bedroom, living room and diningroom table. In addtion, I was unable to have my couch moved into my second floor apartmeent. The company advertises that they are able to hoist but they were ill prepared. I had to leave my furniture on my landlords porch. I called the company and explained the situation. they were unwilling to lower the cost (so I could hire another mover) and did not offer to return to assist in hoisit the couch in the future.Desired Settlement: I belive I was over charged by the company due to a poor estimate. In addition, I belive that the company was prepared to charge the full amount despite providing a window of 2-5 hours. I should have been charged for the least amount of hours. This is definately a case of POOR business practices.

Business

Response:

On June 1, 2015, Ms. [redacted] received an estimate via phonewhich was estimated to take between 4-5 hours. The estimate, including travel charge and fuel, came to $526.79 to$626.79. We do have a two hour minimum, but this move was never in that category. Our estimate was based on theinformation Ms. [redacted] provided and it is an estimate in accordance with thePUC regulations for local moves. Themovers stated that they tried to put the sofa into her new apartment, but itwas too large. We do not offer hoistingservices. It is against our insurancepolicy, and we cannot put our men’s safety at risk. Nowhere in our literature or on our websitedoes the topic of hoisting furniture appear. Unfortunately, we cannot control whether apiece of furniture is going to fit into a new space. Dorothy C[redacted], President, TWO MEN AND A TRUCK

Review: After speaking with several moving companies, my wife and I decided to proceed with Two Men and A Truck due to repeated "customer service" emphasis by the scheduling representative.

On June 6th, 2014 our furniture vehicle arrived occupied by employees, whom appeared to argue with one another on a frequent basis and speak on their cellular phones more regularly than one would expect during a move requiring safety and attention to detail.

During the move we found my daughter's vanity set sitting on our back deck with the leg broken off, when brought to the mover's attention, they advised me that they had intent to notify me of the damage prior to leaving. During further inspection I had found the majority of the caps missing from our patio furniture and swing set legs, when brought to the mover's attention, they advised me that they had intent on searching for the caps at the company owned storage facility. We continued to inspect the furniture and clean up after the overs left. To our amazement, found our dinning room table leg support brace under our bed, missing all bolts required to safely secure the table.

After almost two months of constant phone calls to management only the vanity damage has been resolved. Due to safety concerns I have contacted and paid for a professional furniture repair company, that has correctly secured the dining room legs. As to the patio furniture and swings caps, management has made little effort to remedy, advised that they are unable to located, rendering the set unusable due to the damages it causes our deck floor. We continue to reach out to management on a regular basis encouraging an amicable resolution for our dining room and patio furniture, after two months we have exhausted all efforts. Franchisee has also been contacted, he has yet to reply and accept ownership. Unfortunately, the customer service basis upon which we decided to engage Two Men and A Truck has yet to surface.Desired Settlement: Reimbursement for professional dining room table repair and cost of a comparable patio set.

Business

Response:

Within a week, of this move, our manager inspected the damages at the customer’s home. As a result, , we agreed to purchase a new vanity even though the old one couldhave been repaired, and it was sent directly to the customer’s house within 2weeks of the move date. The wooden piece to the dining room table is a cosmetic plank that connects the two large tablelegs underneath the table. Though not damaged, the hardware was missing. The sturdiness of the table was not compromised, and we offered to send a vendor toinstall the plank with new hardware. Because the vendor could not comply with the customer’s time frame, we reimbursed the customer $175 for the repair that he arranged.Because of the age of the patio furniture, the inserts are no longer available. The furniture is significantly worn and rusted. The customer suggests that the caps fell off inthe truck, but we never saw them. We priced rubber end caps at $40 and offered to send the customer a check for $75 as an act of goodwill. Josh [redacted], General Manager, Pittsburgh

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Two men and a Truck did an excellent job with my move. I would highly recommend to anyone! In addition, the four men that moved us were so very courteous, polite and did an outstanding job! I was extremely pleased with them and they are very nice gentlemen. Highly professional!

Review: I hired this moving company to move several larger items from one apt to another about 10 mins away. I was given a quote of 5 hrs and told since I only had about 7 items to move it was well over what was needed. The movers came and everything was already bubble wrapped, and packed to go. They quickly moved our few items out of our apt. about an hr and a half. The last piece to move was our couch. This couch is long and our apt has a short enterance, I told the movers how the original movers got it in. I was told that is not the right way and they can do it themselves. I also told them not to shrink wrap the couch with the pillows on, as it would never fit out this way. At 945 they began trying to move the couch, at 1030 I asked they call a supervisor because they could not figure it out, I was ignored. at 11 I decided I could not take it anymore so I left while my boyfriend stayed and supervised. I received a call at 1115 that there were 2 holes in our ceiling and the supervisor was on his way. The supervisor showed up and only took 20 mins to move using the method we had suggested. I then debated with the manager about paying for the additional time since it was their own mistake. I was not only charged the full 5 hrs at the end but 5 and a half. I have yet to have my fans and ceiling fixed, They are still "working on it" the manager said she could not see how my calculations added up. it took an hr and half to move stuff out, 2 hrs to move the couch and 1 and a half hours to move in. But according to her that can't be right.

Product_Or_Service: moving company

Desired Settlement: DesiredSettlementID: Refund

I would like 2 hrs taken off my bill, it was 115 an hr. also my fan and ceiling fixed or amount taken off bill.

Business

Response:

Business Response /* (1000, 5, 2013/06/07) */

We are agreeable to refunding 1 hour of labor charge. We are in the processing of obtaining the replacement part for the ceiling fan. If Ms. [redacted] would prefer we can issue her a check in the amount of $75 as full settlement for the damaged ceiling fan.

Thank you,

Consumer Response /* (-5, 8, 2013/06/11) */

(The consumer indicated he/she ACCEPTED the partial settlement response from the business.)

I feel this is a fair settlement and I would rather be done with the situation than drag it out any further

I utilized the services of Two Men and A Truck to move a cherished piano. From the start, I was impressed by their full usage of safety measures including tire safety chocks, cones and the truck had full working signals. The crew worked together in harmony. Each mover introduced themselves by name, shook hands; were very polite and very professional. They wasted no time (which was really appreciated!); got right to work; and before leaving to the final destination; inquired if anything else needed to be moved. The care taken to move my piano was greatly appreciated. Thank you! [redacted]

We had the best move ever with the crew from Two Men and A Truck. From the initial call of inquirery, the booking and last but not least the moving team everyone was very pleasant, courteous and helpful. The moving team worked quickly being very respectful and handled our belongings with great care. They are very knowledgeable and knew exactly how to handle everything.

Review: Moved two miles from [redacted] to [redacted]. They threw away some of our items and I found a closet full of stuff that they had removed from our belongings because they didnt want to pack and load them. These things were out in the middle of the room and they physically put them in the closet and closed the door. They fired their crew during the move and brought another one hours later. They destroyed an upholstered King Bed Frame from [redacted]. They lost the legs to an armoire. They promised to repair and bring back. They brought back after 4 months, not only still completely broken, but now missing the legs to the bed frame as well. Said they were ordering new ones from [redacted] in December 2013, 6 months after move. Never did. Never responded to numerous emails and phone calls after that. Did not respond to request for payment or replacelment. Continually lied about their efforts to repair and replace. Charged me $2000 for move they esmtimated at $1500. They damaged more than $5000 worth of furniture. I received no compensation from them whatsoeverDesired Settlement: I want a $2500 check for destroyed items so that I may buy a new bedframe and fix the armoire. My bed has been sitting on the floor for 16 months now and this is damaging to the box spring and mattress. They had better hurry and pay up before I file suit for the king mattress and box spring as well.

Business

Response:

Revdex.com

Based on my recent move w/Two Men and a Truck, I wouldn't hesitate to recommend them. Edwin gave me a quote over the phone that was exactly right on, & detailed, but efficient, and he was very helpful and patient. Marilyn followed up and was very professional, confirming my date and time, and sent documents to confirm everything, and gave me pointers on how to make the move go smoothly. She confirmed again just prior to move day. The office manager called & told me what time the truck would arrive, and he was right on. Clarence the moving team leader called to confirm on moving day & showed up with his partner Alex and extra mover David, & they all were very polite, helpful, incredibly hard working & fast. I was very impressed with them and would request their team for my next move!

Reliable, professional, courteous. They arrived on time and took care of everything. I would highly recommend.

We used Two Men & a Truck for a recent relocation of our offices in Colchester. The crew was very professional - showed up on time, did great work and got the job done. We used them for both packing & the move and were very happy with the work they did.

My husband and I had an excellent experience with this company. They were highly recommended by numerous people and that is why I went with this company. The two gentlemen were very professions, courteous, and very helpful. Thank you for an excellent, non stressful move.

I used Two Men and a Truck 2 years ago & I am back again to use them again! The gentlemen who came were so polite & helpful. Followed all instructions fully & asked questions when they were unsure. I had just gotten out of the hospital just 3 wks before & was useless except to point to items. They moved me on the coldest, wettest, windy day in March without complaint! definitely recommend

We have used Two Men and A Truck on several occasions in the relocation of a sister company. Every time it was pleasurable experience in dealing with company. I would
definitely use them going forward.

This is the first time I have used professional movers and I was impressed with the communication and professionalism from the very first contact. The office staff was on point from the beginning and the crew that came out on 10/2/15 to move us was great. They were professional, took care of our belongings and were very personable, they made a stressful time into a very good experience. I would recommend this company hands down from start to finish!