U S Direct Express

Revdex.com,
As I previously mentioned, Ms***'s complaint was escalated to a Direct Express manager for review. Below is a summary / timeline of the dispute:
12/23/- Dispute was opened for multiple unauthorized transactions totaling $that occurred between 12/and 12/19,
01/09/- Dispute paperwork was received
02/06/- A credit was issued to Ms***'s card in the amount of $(includes fees). A letter was sent to Ms*** informing her of the credit to her card
In summary, Ms***'s complaint has been resolved. Please encourage her to contact me directly if she has any questions or further concerns
Sincerely,
*** *** ***
*** ***
*** ***
***

Revdex.com,I am in receipt of the complaint submitted to your agency by *** ***. Ms*** is concerned about a dispute she filed on her Direct Express card. I have escalated her complaint to management at Direct Express to investigate and contact Ms***
when the review has been completed.Please encourage Ms*** to contact me directly if she has any questions or concerns.Sincerely,*** *** ***Vice PresidentComerica Incorporated***

Revdex.com,Direct Express is a program of the U.STreasury, Bureau of the Fiscal Serviceand therefore is outside the mission of the Revdex.com.Cardholder satisfaction is important to us as evidenced by the program’s 94%cardholder satisfaction ratingThe cardholder may
contact Direct Expressdirectly by calling *** and they will be happy to work with them toresolve their issue.Please note that I have forwarded *** ***' complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues.Sincerely,*** *** *** ***Comerica IncorporatedCorporate Quality Process Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because:I have not received my money back in my accountI am unable to reach anyone to talk to them about my claimIt would seem that I should be able to get status updates regarding this, and also answer any questions regarding thisI have been waiting since October and I am disabled!
Regards,
*** ***

Revdex.com,
I am in receipt of the complaint submitted to your agency by *** ***. Ms***'s concern involves a Direct Express dispute she filed
On March 12, 2014, Ms*** contacted Direct Express to dispute two unauthorized transactions
totaling $that occurred on March and March 10,
On April 25, 2014, Direct Express denied the claim since Ms*** did not return any of the requested dispute paperwork / documentation
On May 8, 2014, Direct Express spoke with Ms*** and resent to her the dispute paperwork. Direct Express also advised Ms*** that she could write a letter and provide the additional information requested. Once Direct Express receives the paperwork they will perform a secondary review and respond to Ms*** in writing of the outcome
Please encourage Ms*** to contact me if she has any questions or additional concerns
Sincerely,
*** *** ***
Vice President
Comerica Incorporated
***

RevDex.com, Direct Express is a program of the U.STreasury, Bureau of the Fiscal Service
and therefore is outside the mission of the Revdex.comCardholder satisfaction is important to us as evidenced by the program’s 94%
cardholder satisfaction ratingThe cardholder
may contact Direct Express
directly by calling *** and they will be happy to work with them to
resolve their issue.Please
note that I have forwarded MrGranlund's complaint
to Management at Direct Express to review and reach out to the cardholder to
assist in resolving their issuesSincerely, *** *** *** Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I received a call from Direct Express..The call was minutes long I was on hold for minutes...The Social Security claims the Direct Express took the funds due to my brother.. Direct Express claims Federal Paying Agency took funds back& if unclaimed they will be released back to the account March 16, But Direct Express first tried to tell me they are not responsible, but I told her that I was out $due to Direct Express requesting a Small Estate Affidavit..at that point she changed her story.... I still feel they are responsible each time I have talk to them its a different story
Regards,
*** ***

Complaint: ***
I am rejecting this response because: Social Security Administration has nothing to do with Direct Express holding fundsI have spoke with SS office twice... Social Security office also talk to direct express on my cell phone & told them they needed to put money back into the account.... I still say this company is responsible for missing funds!!!
Regards,
*** ***y

Complaint: ***
I am rejecting this response because: KThank you for your response from June 4th, but I have reached out to Direct express they have constantly given excusesYou see I have been in contact with a *** at direct express she is an advocate for direct express but seems her hands are tied from management, you see I have done everything they have asked of me and still no resultI have faxed proof that my paper work of complaint was sent before the bussines days as required, I can fax letter stating that I would receive provisional credit on 10th bussines day not at their discretion as they sayI have copies of fax and post office receipt I could send to Revdex.com to show as evidence, in court of law this is fact I don't want to go that way but at this time I have no choiceI also have letter from DIrect Express dated 5/ 22/stating they received questioner so if this matter is not resolved in bussines days I will file a civil judgment and this will be very expensive to fly from Texas or hire someone here in JerseyI don't feel like a valued customer at this timeThank you *** ***
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: 1***
I am rejecting this response because: I have reach out to the company and being told the same thingI just spoke with Maira ID# 8122210, and was told it is in a Fair Hearing Status and their is no time frameI am requesting your assistance an resolving this matterThe company can contract vme at 281-779-0744, 713-757-2927, or by E-mailThank you for your time.*** ***
Regards
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because:Ok I’m so very very upset I was given my money back onto my new ssi direct express card replacing some of the disability funds that were stolen from me when my card was stolen with my purse and wallet then I logged onto my direct express app today to check the daily activity as I have been doing every day now since my card was stolen to se if I can be more aware and catch fraudulent activity before it escalates, and I’ll be daggummed if my account is four hundred and five dollars negative now !!! I need to know why?! And what is going on what happened? Why is my card or account negative was my money taken back? If so why? What is happening? Just before this action I had just settled with the Revdex.com and told them that y’all had given me my money back no sooner did I do that then y’all pull a move like this I need my money it’s Christmas I have already been ripped off once I don’t need this please help me solve this as soon as possible thank you Get Outlook for iOS
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I have made several attempts to resolve this issue and I keep receiving different information and no resolution How can you let a company just take our money and not fight for us to get it get it backI did not authorize the charges, please get my money back Thank you.
Regards,
*** ***

Revdex.com,I am in receipt of the complaint submitted to your agency by *** * ***. *** *** is concerned about his Direct Express card. Specifically a fee he was assessed for expedited delivery.I have escalated *** ***'s concerns to
management at Direct Express to review. *** *** will receive notificaiton of the outcome.Meanwhile, please encourage *** *** to contact me directly if he has any questions or concerns.Sincerely,*** *** ***Vice PresidentComerica Incorporated***

Complaint: ***
I am rejecting this response because: Direct Express has given $to what appears a no name My account history shows the amount disputed being deducted with no further informationWhile calling into the customer service I was told that they would open a dispute and mail me a form to fill out and return within days this is not right because I disputed on 12/09/and received the letter and form at my home on 12/20/Sort of puts me behind the ball doesn't itNow I will not get a provisional return to my acctas they have insured the form not make it back in timeThere is nowhere on their questionnaire that would allow me to enter any information as to my dispute other than the amountThey ask for a merchant name which Direct Express has full knowledge that information is not available. I am not an employee or director of some big bankI am a disabled Vietnam Veteran and live only month to month and can not afford to lose $just because someone at Direct Express processing center failed at their jobI have not authorized any payment to anyone for anything in the disputed amountMay God Bless you and I wish you a Merry Christmas because of the negligence of Direct Express I am assured that mine will be less merry than I had hoped.
Regards,*** ***

Revdex.com,I have spoken with Ms*** to confirm that Direct Express Management has reached out to her. Ms*** indicated that she has spoken with Direct Express and was informed that her card would be credited. I explained to Ms*** that if she has questions or concerns about her claim that she should contact Direct Express.Direct Express can be contacted at 888.841.7115.Sincerely,*** *** ***Vice PresidentComerica Incorporated

Complaint: ***
I am rejecting this response because:
As to date I have spoke with the Person that submitted the response to you but Direct Express , has not done anything about the actual matter I have asked for the credit to be placed back on my cardI told them what has happened and given information, and nothing has been done. Regards,*** ***