U S Direct Express

Revdex.com,Direct Express is a program of the U.STreasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com.Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction ratingThe cardholder may
contact Direct Expressdirectly by calling *** and they will be happy to work with them to resolve their issue.Sincerely,*** *** ***Vice PresidentComerica IncorporatedCorporate Quality Process Department

Revdex.com,I am in receipt of the complaint submitted to your agency by *** *** Ms*** is concerned about a dispute she filed on her Direct Express CardI haveescalated her complaint to management at Direct Express to reviewMs*** will be
contacted by Direct Express once the investigation process has beencompleted.Please encourage Ms*** to contact me if she has any questions or concerns.Sincerely,*** *** *** ***Comerica Incorporated313.***

Direct Express is a program of the U.STreasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.comCardholder satisfaction is important to us as evidenced by the program’s 95% cardholder satisfaction ratingThe cardholder may contact Direct
Express directly by calling ***-***-*** and they will be happy to work with them to resolve their issue. Please note that I have forwarded this complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issuesSincerely, *** *** *** Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com, Direct Express is a program of the U.STreasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.comCardholder satisfaction is important to us as evidenced by the program’s 95% cardholder satisfaction ratingThe cardholder may contact Direct Express directly by calling ***-***-*** and they will be happy to work with them to resolve their issue. Please note that I have forwarded this complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issuesSincerely, *** *** *** Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com, Direct Express is a program of the U.STreasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.comCardholder
satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction ratingThe cardholder may contact Direct Express directly by calling 888-741-and they will be happy to work with them to resolve their issuePlease note that I have forwarded this complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issuesSincerely, *** *** *** Vice President Comerica Incorporated Corporate Quality Process Department

Complaint: ***
I am rejecting this response because: I have spoken with the institution and have received replacement of my fundsI was supposed to have received a call back to resolve this issue in which it has not happened and have tried unsuccessfully numerous times to call the company
Regards,
*** ***

Revdex.com,
I can assure you that management at Direct Express has thoroughly reviewed all conversations with Ms***. Additionally, corrective action measures have been addressed. Please express my apology to Ms*** for the inconvenience and frustration she experienced
We also appreciate that Ms*** took the time and effort to share her experiences with us. This provides us with an opportunity to improve the service we provide
Sincerely,
*** *** ***
*** ***
Comerica Incorporated
***

Revdex.com,
Direct Express management has informed me that Mr*** issue has been resolved. He was encouraged to visit his local Social Office and he will be issued an immediate reimbursement of his fundsI have left Mr*** a voice message and email - requesting that he contact me. I believe he has additionally spoken with Social Security who informed him that he can go into a Social Security office and retrieve his fundsSincerely,
*** *** ***
Vice President
Comerica Incorporated
***

Revdex.com,I am in receipt of the complaint submitted to your agency by *** *** Mr*** is concerned about disputes he filed on his Direct Express card. On February 23, 2015, his card was credited for all disputes totalling $1,338.00.
Mr*** was sent a letter by Direct Express informing of the credit to his card.Please encourage Mr*** contact me if he has any questions.Sincerely,*** *** *** ***Comerica Incorporated313.***

Revdex.com,
I am in receipt of the complaint submitted to your agency by *** ***. *** ***'s concern involves a dispute he filed on his Direct Express card
On 3/19/- *** *** opened a dispute with Direct Express indicating he was
billed the wrong amount by *** Mktplace for $that occurred on 3/18/
On 04/04/- Direct Express received the dispute paperwork submitted by *** ***
On 04/04/- The Claim was denied and a letter was sent to *** ***. To further investigate his claim he needs to supply additional information showing that an error occurred. Research shows that the Merchant has not credited any of the overcharge and there is prior history with this merchant; therefore, the transaction is not fraudulent. We cannot verify price or terms agreed between customer and merchant since *** *** did not supply a receipt with his dispute.
Please encourage *** *** to contact me directly if he has any questions. I will be happy to speak with him
Sincerely,
*** *** ***
*** ***
Comerica Incorporated
***

Revdex.com,I have requested an update from Direct Express management on *** ***'s dispute. Please encourage *** *** to contact me if he has any questions and I will be happy to escalate the matter to Direct Express management.Sincerely,

Revdex.com,
I am in receipt of the complaint submitted to your agency by *** *** *** *** is concerned about a dispute she
filed on her Direct Express cardI have escalated the complaint to management at Direct Express to investigate and
contact *** ***
Please encourage *** *** to contact me directly if she has any questions
Sincerely,
*** *** ***
*** ***
Comerica Incorporated
###-###-####

Revdex.com,I have asked Direct Express management for an update on Ms*** complaint. Additionally, I have asked Direct Express to contact Ms.Carter and further discuss her concerns.Sincerely,*** *** ***Vice PresidentComerica Incorporated

RevDex.com, Direct Express is a program of the U.STreasury, Bureau of the Fiscal Service
and therefore is outside the mission of the Revdex.comCardholder satisfaction is important to us as evidenced by the program’s 94%
cardholder satisfaction
ratingThe cardholder may contact Direct Express
directly by calling *** and they will be happy to work with them to
resolve their issue.Please
note that I have forwarded *** ***' complaint
to Management at Direct Express to review and reach out to the cardholder to
assist in resolving her issues.I have been informed by Direct Express Management that they have spoken with Ms*** and a Merchant chargeback was processed and provisional credit was issued to the her account in the amount of $on November 10, Sincerely, *** *** *** Vice President Comerica Incorporated Corporate Quality Process Department

I cant understand why the Revdex.com would continue to take complaints and ask to we want a resolution , this company has had numerous amount of unresolved claims I already no in order to get my money back I have to take these jerks to court The Revdex.com cant help they only *** me off hearing the response from people that stole from feel they Right then talk *** on the web thanks Revdex.com im a mind reader U.Sdirect response is this
Business Response:
Revdex.com,
I am in receipt of the complaint submitted to your agency by *** *** *** Mr*** is concerned about a dispute he filed on his Direct Express card I have escalated his complaint to management at Direct Express to investigate Mr*** will be contacted by Direct Express once the review is completePlease encourage Mr*** to contact me if he has any questions or concernsSincerely,
*** *** ***
Vice President
*** Incorporated
***

I called several times, they are rude, they were suppose to send my card from the end of mayI asked to speak to a supervisor and they transfer and hang upThey also transfer to wrong deptThe supervisor myra was antagonistic and hung upThey verify every transfer, which when I suggested they look into it, they use the automatic system and transfer with notes, then they puposly do it again to get a kick out of it and become rude with you and hang upI asked for a waver of the shipping fee since they lied and failed to send it days agoShe immediately became robotic and continued to read the script over top of me talking, and said she can't finish when I was talking over her and said have a good day and hung up

Complaint: ***
I am rejecting this response because:
I have called this company everyday for days straight I was hung up on I was given no information regarding my claim The investigators had done nothing to get video for the places that I was victim to The investigator had done nothing to investigate this matter just denied it on bias I have already talked to a woman named *** and she refused to look into the matter unless I suplied her with video which I am unable to get since nothing can be given to me only officials or investigators I am very tired of being told to contact thier managment team when all reps will not help or they say there is nothing that can be done Again I was victim to someone stealing my card when I was with my husband and a person went to atleast stores and stole my money and this company refuses to give me what is stolen This company has caused me to have a eviction on my record and all my belonging taken away from me I have nothing and I want my money back
Regards,
*** ***

Thank-you soo much, this has been resolved! Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com,
I am in receipt of the complaint filed with your office by *** ***. *** *** is concerned about a $400 Direct Express card dispute. I have escalated her complaint to management at Direct Express for review and response. ***
*** will be contacted once Direct Express management has reviewed her complaint
Please encourage *** *** to contact me directly if she has any questions or further concerns
Sincerely,
*** *** ***
*** ***
*** ***
***