U S Direct Express

Revdex.com,Ms*** ***' complaint was escalated to Management at Direct Express to review. Ms*** will receive notification from Direct Express once the investigation has been completed.Please note that Direct Express is a program of the U.STreasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com.Additionally Ms*** may contact Direct Express directly by calling *** and they will be happy to work with them to resolve their issue.Sincerely,*** *** *** ***Comerica IncorporatedCorporate Quality Process Department

Revdex.com, Direct Express is a program of the U.STreasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.comCardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction ratingThe cardholder may
contact Direct Express directly by calling *** and they will be happy to work with them to resolve their issue.Please note that I have forwarded Teharah Green's complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issuesSincerely, *** *** *** Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com, Direct Express is a program of the U.STreasury, Bureau of the Fiscal Service and therefore is outside the mission of the RevDex.comCardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction ratingThe cardholder may contact Direct Express directly by calling *** and they will be happy to work with them to resolve their issuePlease note that I have forwarded Mr***' complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issuesSincerely, *** *** *** Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com,I have been informed by Direct Express Management that they have spoken with Ms***I was provided with the following update:Direct Express spoke with Ms*** on August 17, and they reviewed the paperwork they received from her which showed the name change. Her name was on the account and a new card was expedited to Ms*** with the expedited fee waived. In summary, I have been informed that Ms***'s issue has been resolved.Sincerely,*** *** ***Vice PresidentComerica Incorporated

Complaint:
I am rejecting this response because: I tried to call and as usual I had to leave a messageShe should already ba very aware of this claim as they just recently denied my claim even after *** gave some refunds ordered by the ftc*** says they made all refunds and they are probably being truthfulthey allowed my money to be taken and they need to return it period!!!!
Regards,*** ***

Revdex.com,
I have been notified by Direct Express that they spoke with *** *** on October 21, 2014. She advised them that there are
several additional transactions she would like to dispute that were unauthorizedA dispute was opened and *** *** stated she will email the
Customer Advocacy Group (CAG) her dispute paperwork They are currently waiting for the email from *** ***.
Sincerely,
*** *** ***
*** ***
Comerica Incorporated
***

Revdex.com,
I am in receipt of the complaint submitted to your agency by *** *** ***. *** *** is concerned about his VA benefit. I have escalated his complaint to management at Direct Express to investigate and contact him directly
/>
Additionally, I have left *** *** a voice message to contact me if he needs further assistance
Sincerely,
*** *** ***
*** ***
Comerica Incorporated
***

Complaint: ***
I am rejecting this response because:Why would this complaint be out of the mission of the Revdex.com? If anything the Revdex.com should be more involved! This bank should be held accountable to all consumers who use their debit cards, especially those of us whose social security, disability, and other benefits are depended on just as much, if not more than any other consumerI sincerely hope the Revdex.com will not back down from such a ridiculous claimAnother charge against direct express involves Reg EAs I understand this consumer protection it states that this bank has days to provide a provisional credit for the amount being disputedThey have not done this and it has been over daysI wish to add this violation to my complaint.
Regards,
*** ***

Revdex.com,Please note that this is a duplicate of #***Sincerely, *** *** ***
*** *** Comerica Incorporated Corporate Quality Process Department

Revdex.com,
I am in receipt of the complaint submitted to your agency by *** *** ***. Ms*** is concerned about a dispute she filed on her Direct Express card. I have escalated her complaint to management at Direct Express for review. Ms
*** will be notified by Direct Express of the outcome of her dispute
Please encourage Ms*** to contact me if she has any questions
Sincerely,
*** *** ***
*** ***
Comerica Incorporated
***

Revdex.com, Direct Express is a program of the U.STreasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.comCardholder
satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction ratingThe cardholder may contact Direct Express directly by calling *** and they will be happy to work with them to resolve their issuePlease note that I have forwarded Cynthia Bauer's complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issuesSincerely, *** *** *** Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com,
I have spoken with Ms*** to confirm that Direct Express Management has reached out to her. Ms*** indicated that she has spoken with Direct Express and was informed that her card would be credited. I explained to Ms*** that if she has questions or concerns about her claim that she should contact Direct ExpressDirect Express can be contacted at Sincerely,
*** *** ***
Vice President
Comerica Incorporated

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards, *** ***

Complaint: ***
I am rejecting this response because: It only says they're forwarding my very long-standing complaint to someone else for review, and doesn't even mention their recent...COMPLETELY UNASKED FOR AND UNAUTHORIZED BY ME...instructions to Social Security to forward my monthly payments to my now-supposedly-closed Direct Express account
Regards,
*** ***

Revdex.com,Direct Express is a program of the U.STreasury, Bureau of the Fiscal Serviceand therefore is outside the mission of the Revdex.com.Cardholder satisfaction is important to us as evidenced by the program’s 94%cardholder satisfaction
ratingThe cardholder may contact Direct Expressdirectly by calling *** and they will be happy to work with them toresolve their issue.Please note that I have forwarded *** ***'s complaint to Managementat Direct Express to review and reach out to the cardholder to assist inresolving their issues.Sincerely,*** *** ***
*** ***Comerica IncorporatedCorporate Quality Process Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** The store that has the ATM machine should be able to identify hopefuly by picture date and time that this transaction was not made by me. My concern is not so much the amount but the fact somebody was able to take monies from my account without actually having my card. What if they had taken the maximum amount allowed for a day? Direct Express asked if I had filed a Police ReportDAAAA!! Who should I file the complaint against? The ATM machine. Is this a new way thieves are stealing monies? Is this situation bigger than $23.85? How many $have been stolen? My hand on my Mother and Father's graves I did not give my card to anybody. The card has never been out of my possessionDirect Express said my wife might have done this. I am insulted with the allegation, my wife has been suffering with an aggressive case of Chron's disease. She does not leave the house other than a doctors appointment or the pharmacy. My wife has a certificate for the completion of the school of Ministry, she has not even been able to attend church services. Walgreens needs to find out how this really happened so they can report to government officials the intensity of the situation happening with ATM thefts

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because: Direct express is a separate entity from the Federal GovernmentThe federal government has contracted with Direct Express to issue bank cards by Comerica Bank so social security recipients can collect their monthly benefitsThe poor customer service that I received from Direct Express including the nasty and unprofessional management team is unacceptableI don't want anything else to do with Direct Express and has asked Social Security to update my Direct Deposit to another financial institutionI refuse to do any business with Direct Express and the relationship between me and Direct Express will never exist again. Thank You
*** ***

Complaint: ***
I am rejecting this response because:
I sent an email to Comerica a week ago and got absolutely no responseI spoke to someone there and they told me that Comerica only printed the cards and had nothing to do with Us Direct ExpressAlthough, I am rejecting there message,because I doubt I will ever hear from anyone, I will anxiously await to see if anyone does actually callUS Direct Express will ring the phone once hang up and then claim they triedThis happened before when there was an issue signing on to my online accountNothing gets resolved, just excuses made
Since October 6, I have not had access to my US Direct Express Debit Card, on October 22, when trying to find out my balance, I received a message on their automated line, that the card number was invalid and that they issued me a new card and I would be receiving it in 5-business daysAgain, they do something without any warning to the customerSo now, I not only don't have use of the card as a Debit card, but they cancelled the card so I can't even use it at an ATM to access funds if I wanted to do soStill throughout this whole ordeal, I have not received one email or text message notifying me of any problem, any actions taken on their part or information on even how my card was compromised
I don't understand what the big secret isI have never had a credit card or debit card issuer refuse to tell a customer how or why a problem occurredLike I said in my original complaint, it feels like either a lot of damage control protecting themselves or they found a new way to keep peoples funds in their bank accounts by coming up with an excuse why we can't use the card, but no ready solution or facts forthcomingUnless of course I wanted to pay $for expedited service, for their problem and ineptitude in resolving the issue fairly and quickly, notifying the customer to avoid embarrassment and waving any fees from the get go, instead of making customers literally have to beg to obtain a new card
So they finally shipped out the card according to their message and it will take 5-business days to arriveThat makes the date I receive it approximately November 5, That is one heck of a float using other peoples moneyA more than one month delay in having full access to an account many people need to survive.
I do want to commend the Revdex.com in your speedy handling of this complaintNothing is resolved as of yet, but thanks to your help we are moving in one direction or another instead of treading waterThank you
*** ***

This company is THE biggest rip-off EVER! Most people using these cards have VERY low income, and many have health issues, and the stress of dealing with this business makes it all much worse Last month, all of a sudden, my card was closed due to "Suspicious activity" and they don't even bother to let you know! They just close the card with no warning! They need to do what banks do, they should call and ask if the activity is all above board first! And then, you call and they say they can expedite your card if you pay $13.50! Think about it! All the money they are taking from those of us who can't even afford toilet paper! It's either that, or you have to wait days and then pay a bunch of late fees on your billsIt's HORRIBLE I switched to a bank, because this keeps happening every time I get a new card, and they can't even assure you that it won't! RUN from these crooks just as fast as you can! And where, may I ask, is that $going???