U S Direct Express Reviews (1518)
Review: U S Direct Express is the card issuer for the pre paid debit card that my social security disability benifits are direct deposited on from the social security admin. My funds were deposited on the card this month then Direct express suspened my card. I can't access my money, I have called several times and I'm unable to get any info from them as to what is going on. I faxed in copies verifying my identification. And still can't get any help. They told me it would take 3 to 5 business days to process the fax. I am disabled, I have doctors to pay, bills to pay, children to feed, and I only get paid once a month. I can't go without my money. They are holding my funds and will not even tell me why.Desired Settlement: I want my money released to me. It is my benefits and they have no right to hold it.
Review: I applied for debit card to receive my Social Security Benefits, on the Website the advertising state the you can use there card WORLD WIDE that is not TRUE, after I called 22 times,(very expensive) I don't be able tu get my money, please see if you can help, the SOCIAL SECURITY BENEFITS ARE THE ONLY INCOME I HAVE.THANKS [redacted]Desired Settlement: I Just would like to have my money
Review: Long story short my account was compromised so they blocked all credit purchases with my debit card. NO LETTER NO NOTIFICATION NO NOTHING. finally called after I kept getting denied purchases. Called many times got hung up on they could not tell me how my account was compromised. They assured me they would send my new card ........WELL NEVER GOT ONE. So i
Review: I receive benefits from Social Security Disability to a Debit Mastercard with a Comerica Bank logo on it, yet Comerica states all they do is print the cards. They say direct express is not a bank at all just a payment processing center. Mastercard claims not to have even heard of this company and does not know why there logo is associated with them. The Mastercard protection for cards displaying their logo is not in affect on these CARDS AND CUSTOMER ARE RESPONSIBLE FOR LOSSES BY FRAUDULENT CHARGES UNLESS NOTIFIED WITHIN 2 DAYS. How often does a person not know about fraud until sometimes months later.
Review: I had a dispute of an unauthorized withdrawal from my SSI Debit card. I was told that it could take up to 45 days to get my money back which I understood that. They also issued me a new card at the expense of $13.00 to me which I received no problem. They were also suppose to send me paperwork to fill out and send back. I have made many attempts to find out about missing paperwork and money and they keep saying times not up about the money part of it and as far as the paperwork they say it keeps getting sent back and I know that is not true. Plz. help me to figure this out as I am on a very tight budget and already owe people because of this mess.Desired Settlement: would like this straightened out they said they know where the money was taken out am willing to press charges!
U S Direct Express Rating