U S Direct Express

I did respond to your email regarding this complaintIt is NOT resolvedI did NOT accept dismissal of this complaintPlease do not close this complaint ID #*** as it is NOT resolvedThere is still the matter of the funds I had to expend in order to get the matter this far, iethe telephone expenses in the form of purchased telephone cards incurred over the period of one plus years before they would even do ANYTHING other than send me another useless "password" for the account-- *** * *** ***@gmail.com

Complaint: ***
I am rejecting this response because:
I sent an email to Comerica a week ago and got absolutely no responseI spoke to someone there and they told me that Comerica only printed the cards and had nothing to do with Us Direct ExpressAlthough, I am rejecting there message,because I doubt I will ever hear from anyone, I will anxiously await to see if anyone does actually callUS Direct Express will ring the phone once hang up and then claim they triedThis happened before when there was an issue signing on to my online accountNothing gets resolved, just excuses made
Since October 6, I have not had access to my US Direct Express Debit Card, on October 22, when trying to find out my balance, I received a message on their automated line, that the card number was invalid and that they issued me a new card and I would be receiving it in 5-business daysAgain, they do something without any warning to the customerSo now, I not only don't have use of the card as a Debit card, but they cancelled the card so I can't even use it at an ATM to access funds if I wanted to do soStill throughout this whole ordeal, I have not received one email or text message notifying me of any problem, any actions taken on their part or information on even how my card was compromised
I don't understand what the big secret isI have never had a credit card or debit card issuer refuse to tell a customer how or why a problem occurredLike I said in my original complaint, it feels like either a lot of damage control protecting themselves or they found a new way to keep peoples funds in their bank accounts by coming up with an excuse why we can't use the card, but no ready solution or facts forthcomingUnless of course I wanted to pay $for expedited service, for their problem and ineptitude in resolving the issue fairly and quickly, notifying the customer to avoid embarrassment and waving any fees from the get go, instead of making customers literally have to beg to obtain a new card
So they finally shipped out the card according to their message and it will take 5-business days to arriveThat makes the date I receive it approximately November 5, That is one heck of a float using other peoples moneyA more than one month delay in having full access to an account many people need to survive.
I do want to commend the Revdex.com in your speedy handling of this complaintNothing is resolved as of yet, but thanks to your help we are moving in one direction or another instead of treading waterThank you
*** ***

This company is THE biggest rip-off EVER! Most people using these cards have VERY low income, and many have health issues, and the stress of dealing with this business makes it all much worse Last month, all of a sudden, my card was closed due to "Suspicious activity" and they don't even bother to let you know! They just close the card with no warning! They need to do what banks do, they should call and ask if the activity is all above board first! And then, you call and they say they can expedite your card if you pay $13.50! Think about it! All the money they are taking from those of us who can't even afford toilet paper! It's either that, or you have to wait days and then pay a bunch of late fees on your billsIt's HORRIBLE I switched to a bank, because this keeps happening every time I get a new card, and they can't even assure you that it won't! RUN from these crooks just as fast as you can! And where, may I ask, is that $going???

Revdex.com:
I appreciate your help over at Comerica BankI'm grateful more of your attention and response than just the claimAnd I wish you the bestTake care, bye
Regards,
*** ***

Revdex.com,I am in receipt of the complaint submitted to your agency by *** ***. Ms*** is concerned about her Direct Express card, specifically the request she made to have her card closed.I have escalated Ms***'s complaint to Direct Express
management to review and contact Ms*** to address her concerns.Please encourage Ms*** to contact me if she has any questions or concerns.Sincerely,*** *** *** ***Comerica Incorporated***

Revdex.com,
I have been provided the following update by Direct Express Management:
On 5/22/16: Direct Express spoke with the cardholder and advised her that her dispute is currently pending. And communicated the day RegE timeframe for dispute resolution. She told Direct Express understand and was satisfied with the timeframeOnce the dispute is decided, the cardholder will be notified in writing of the outcomeSincerely,
*** *** ***
Vice President
Comerica Incorporated
***

Had the runaround for over a week just to receive a card because the old one was expiredEvery person including *** *** was very rude and was unwilling to help to solve situation or come up with a solution raising her voice at me and hung up on meThis company is for disabled people that have enough problems in life being disabled and don't need rude people on the phone that is unwilling to even try to help

Complaint:
***
I am rejecting this response because:I don't thank that there was an actual investigation and I feel cheated as a woman with disabled twins that receive there Benifits monthly through the company and nothing is being done about there stolen moneyAnd because of a discrepancy with dates and purchased merchandise that I have no part in and provided accurate proof.I haven't been refunded .I know that the company is currently under investigation because of hundreds of other disabled individuals who have been ripped off as wellThe Treasury dept has been informed of this as well
Regards
*** ***

Revdex.com, Direct Express is a program of the U.STreasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.comCardholder
satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction ratingThe cardholder may contact Direct Express directly by calling 888-741-and they will be happy to work with them to resolve their issuePlease note that I have forwarded *** ***'s complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issuesSincerely, *** *** *** Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com,Direct Express is a program of the U.STreasury, Bureau of the Fiscal Serviceand therefore is outside the mission of the Revdex.com.Cardholder satisfaction is important to us as evidenced by the program’s 94%cardholder satisfaction
ratingThe cardholder may contact Direct Expressdirectly by calling *** and they will be happy to work with them toresolve their issue. Please note that I have forwarded *** *** complaint to Management at DirectExpress to review and reach out to the cardholder to assist in resolving theirissues.Sincerely,*** *** ***Vice PresidentComerica IncorporatedComerica IncorporatedCorporate Quality Process Department

Revdex.com, Direct Express is a program of the U.STreasury, Bureau of the Fiscal Service and therefore is outside the mission of the RevDex.comCardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction ratingThe cardholder may contact Direct Express directly by calling *** and they will be happy to work with them to resolve their issue
Please note that I have forwarded this complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issuesSincerely, *** *** *** Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com,I am in receipt of the complaint submitted to your agency by *** ***. Ms*** is concerned about a dispute she filed on her Direct Express card. I have escalated her complaint to management at Direct Express to review and contact Ms*** to
review her concerns.I have been provided the following update by Direct Express management:On 05/02/15: Dispute SR#*** was opened for two unauthorized ATM transactions totaling $that occurred on 05/02/15. The transactions occurred inNew York; Ms*** lives in Missouri. No dispute paperwork has been received. Claim is currently pending waiting on dispute paperwork.On 5/15/15: Direct Express has indicated that this appears to be enrollment fraud. Direct Express has attempted to contact the Ms*** to determine if she should be referred to Paying Agency (claim of non-receipt/critical payment) since she claims she didn’t sign up for Direct Express and does not want a new card going forward. I have not been provided an update on whether Direct Express was able to speak with Ms***.Please encourage Ms*** to contact me directly if she has any questions.Sincerely,*** *** ***
*** ***Comerica Incorporated***

Revdex.com,
I am in receipt of the complaint submitted to your agency by *** ***. Ms***'s concern is about online services for her Direct Express card. I have requested that Management at Direct Express reach out to Ms*** to discuss the
options available to her
I have been informed by Direct Express that they have been unable to speak to Ms***. Direct Express left voices messages for a return call on September 18, 19, 22, and 24th. Additionally, on September 24, Ms*** was sent a letter requesting a return call.
Please encourage Ms*** to contact ***, Cardholder Advocacy Specialist at *** who will be able to answer all questions and assist her accessing her card online
Sincerely,
*** *** ***
*** ***
Comerica Incorporated
***

Revdex.com,Below is a summary of Ms.***'s Direct Express dispute processing:12/29/14: Dispute SR#*** was opened for three alleged unauthorized POS transactions totaling $($x 2, $50.00) that occurred on 12/29/14. 01/30/15: Direct Express received dispute paperwork.02/11/15: A charge back was processed and provisional credit was issued to the Ms***'s account in the amount of $129.98. Three credits were applied to Ms***'s card: $50, $39.99, and $39.99.02/17/15: A partial reversal debit was processed by merchant ( DRI*DRI *ARENANET) in the amount of $79.98. Two debits were processed to the card for $each. Please note that the $WAS NOT debited from the card. 02/20/15: A letter advising was sent to Ms*** notifying her that the Merchant processed a partial representment. 03/29/15: A final credit letter was sent to Ms*** for the three charges totaling $129.98. (Note: The final credit letter should have stated the provisional credit in the amount of $was made final not the three charges totaling $129.98. This was an isolated clerical issue). 04/29/15: A credit was issued to Ms***’s account in the amount of $as the final credit letter received on 03/29/stated all of the credits were made final. Direct Express contact Ms*** and advised the $79.98 credit was issued to her account and also submitted a request for the February and April statements to be mailed to her home. Ms*** stated she no longer requires assistance with this matter. In summary, Ms***'s dispute for $has been credited to her card. $on and $on 4.29.15.Please encourage Ms*** to contact me directly if she has any questions or concerns.Sincerely,*** *** *** ***Comerica Incorporated***

Revdex.com,
I have been provided the following update by Direct Express management concerning Ms***'s complaint:
On 05/17/16: Direct Express Customer Advocacy Group called Ms*** and informed her the residual funds on the card for her deceased daughter was returned to the the U.STreasury. Ms*** was advised to contact her local paying agency for assistance with the redistribution of the funds. Ms *** advised she would reach out to the paying agency for assistance with this matterPlease have Ms*** contact me directly if she has any further questionsSincerely,
*** *** ***
Vice President
Comerica Incorporated
***

Complaint: ***
I am rejecting this response because: Direct Express is a company or a corporation thats authorized to do bussiness in NC in way of card holders, they rufused to put a stop to my card preventing the hackers from receiving $on Jan 17,When I called them and reported that the card had been hacked into and I was told that they could not do anything until the pay out was cleared that the card was hacked into and it seems that this is a common practice of direct express, Now they want to use their lawyers to fight me on this issue when its clear that direct express knew that the card was hacked
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAn agent with Direct Express named *** contacted me, and worked with me to resolve the situationMy dispute was approved, and I received my money back in daysI just wish it didn't take me filing a complaint with the Revdex.com to get a resolutionI truly thank the Revdex.com, without them I don't think this would've been resolved to my satisfaction
Regards,
*** ***

Revdex.com, Direct Express is a program of the U.STreasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.comCardholder
satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction ratingThe cardholder may contact Direct Express directly by calling *** and they will be happy to work with them to resolve their issuePlease note that I have forwarded *** *** complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issuesSincerely, *** *** *** Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com,I have requested an update from Direct Express Management concerning Ms***'s complaint. I have also requested that she is contacted again to review her concerns.Sincerely,*** *** *** ***Comerica Incorporate

Revdex.com,
Direct Express Management is reviewing Ms***'s concerns. Additionally, Direct Express Management has or will shortly reach out to discuss her concerns / issues with her. The feedback provided is always appreciated and used to improve servicePlease encourage Ms*** to contact me if she has further questions or concernsSincerely,
*** *** ***
Vice President
Comerica Incorporated
***