Uniqlo USA

To Whom it may concern: Thank you so much for sharing these concerns with usOur goal is to exceed our customers expectations when it comes to resolving issuesWe apologize for any delay or miscommunication Allow us to address each concern:1.) order # [redacted] - Usually we request customers return merchandise that is claimed to be defective to our warehouse for reviewHowever, we have refunded you $to the credit card that was used.3.) We are looking into why you were charged tax on this orderIn the meantime we have refunded you the tax that was paid.4.) # [redacted] - We refunded you an additional $because of the inconvenience you experienced on your other orders Please reach out to our customer service manager Aaron E [redacted] - [redacted] if you have any additional questions

After reviewing this customers concern, we discovered the issue and we have verified that a credit in the disputed amount has recently been issued to the customerWe have communicated this resolution with the customer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Uniqlo has deducted $from my refundI understand that Uniqlo deducts $for using the return label that they provideI used the return label provided and would like a response as to why $was deducted, not $Please refund my other $ In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Since UNIQLO never sent me the $ like they promised, I would like you to reopen the case In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Uniqlo USA LLC has been resolvedThe company has not contacted me at all regarding the complaint however I finally got credit for my returned item Sincerely, [redacted] ***

Revdex.com:At this time, I have not been contacted by Uniqlo USA LLC regarding complaint ID [redacted] .Sincerely, [redacted] ***

Revdex.com:At this time, my complaint, ID [redacted] regarding Uniqlo USA LLC has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

To Whom It May Concern: We reached out driectly to [redacted] to confirm the details of the situationWe were able to determine that there was an error made on our part in the processing of the original resolution offeredWe immediately rectified it by sending her the appropriate credit able to be used on our ecommerce site since she is not close to one of our storesWe also, sent an additional amount because of the inconvenience and offered to upgrade her shipping because of the inconvenience she experiencedShe was provided with direct contact information of our Customer Service Manager should she encounter any issues

Revdex.com:At this time, I have not been contacted by Uniqlo USA LLC regarding complaint ID [redacted] .Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] They are just giving you a "we will reply soon" email I look forward to their future resolution I spent 1h40m on the line with them today, during which I wrote you the complaint They've told me that they will be refunding me, but I cannot consider that accurate until I actually get it in writing from them -- this is the 3rd time they claim to have processed a refund/re-shipment, but each time I've followed up, they advise that it was not done in their systemso lets see In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

To the Revdex.com and [redacted] , [redacted] placed an order on the agent tried to appease [redacted] by refunding her for the item through our order management systemShe was promised this was resolvedThe problem was that the refund did not process though to the merchant bankWhich caused her to have to keep following up with us to let us know she never received her fundsNow that I have received this complaint I have issued a full refund for this order to [redacted] in the amount of $We hope that this is a satisfactory resolution for her and sincerely apologize for the inconvenience this has caused her

Tell us why here...The customer funds was released in PayPal on 917, the dates the customer made for the orders the funds was released on those dates for

Revdex.com:At this time, I have not been contacted by Uniqlo USA LLC regarding complaint ID [redacted] .Sincerely, [redacted] ***

Customer called our CS deptto notify us they had not received their order 10:16:AMSince this was a SmartPost package with [redacted] the customer would have to call [redacted] to file a traceThe customer called our CS department at 9:26:to say the had still not received their package and could not file a trace that the agent they spoke with at [redacted] was very rudeThe agent filed a trace with *** On 2:26: [redacted] emailed us requesting more time to investigate the missing packageOn and advised him up to business days for the refund to reflect on his accountHe would like to re place the order once he has received his money back, please honor any sale prices and provide free standard shipping- Mark [redacted] Category SubCategory Code NotesWISMO Order Number [redacted] Order Management Order issues Lost order cci to file a trace on his pkg[redacted] *Copyright © PFSweb IncAll Rights Reserved

We have confirmed that issue was resolved on 4/*/with a full refund credited back to the original form of payment

At this time, I have been contacted directly by Uniqlo USA LLC regarding complaint ID [redacted] , however my complaint has NOT been resolved because: They merely reiterated that my order had been canceled. They did not ship the order as requested. In order for... the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted] ***

Dear [redacted] , We apologize for the inconvenience it may caused you we will be contacting you within hours to help you out with your concern Sincerely, Uniqlo

[redacted] called our customer service line on to dispute a charge for an item that was on promotion to be a free gift with purchaseWe were able to locate the incorrect charge and refunded the customer right awayThis issue has been resolvedCustomer has been credited for Heattech over charge- [redacted]