Uniqlo USA

Revdex.com:At this time, I have not been contacted by Uniqlo USA LLC regarding complaint ID [redacted].Sincerely,[redacted]

This customer placed a BOPIS order on 12/**/2016. We state on our website that the Buy Online Puck Up In Store option takes 2-3 business days to be delivered. This customer came into the store on the same day to pick up. The associate told them they could purchase the item in store and that the...

order would be cancelled. The associate was not aware the order had already began to process and could not be cancelled. So the associate who helped this customer had misinformed the customer. The customer went to [redacted] immediately and disputed the charge because when they called our customer service they were told that we could not cancel the order and that the customer would be refunded once the package was returned to our warehouse. This is our policy. The customer did not want to wait to they filed a charge back. Once we confirmed with the store the package was being sent back we refunded the customer in full at 12:30pm on 12/**/2016.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that...

my complaint has NOT been resolved because:

[There are three refund requests regarding my order. The amounts of these three refunds should be 116.90, 21.90 and 18.00. I have confirmed this with the uniqlo representative for many times.  I do have received the first two refunds after I submitting the complaint. However, I am still waiting for the last refund---18 dollars. ]
 
 In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Below are the items listed that were returned to our warehouse. You can see the one return label fee of $7. We do not see the customer was charged twice for the return label. Only the one charge for $7 not $14. [redacted] ** [redacted] ** [redacted] ** [redacted] ** [redacted] * [redacted]

To whom it may concern:
We have reached out to the customer who complained about our online return policy related to undergarments/innerwear.
In our conversation with the...

customer, we asked her to send the unworn item back to our office for a full refund, however, the customer has since decided to keep the items she originally wanted to return.
We thanked the customer for her feedback regarding our return policy, and advised her that we will consider her feedback for future policy revisions.
Sincerely,

Dear [redacted] ,   We apologize for the inconvenience it may caused you . we will be contacting you within 24 hours to help you out with your concern .  Sincerely, Uniqlo

To whom it may concern, This is an update to complaint ID #[redacted]. We have made multiple attempts to reach this customer, but she has not replied to our request. As the...

customer was informed in 2013, her order was cancelled due to the item being unavailable. Since we do not allow customers to place orders for items we do not have, we could not hold her order until the item was replenished. We did offer the customer a promotional code for the inconvenience, but she refused our offer of goodwill. Until we hear back from the customer regarding this 2013 order, we will close this inquiry. Sincerely,

Revdex.com:
At this time, I have not been contacted by Uniqlo USA LLC regarding complaint ID [redacted].
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Uniqlo USA LLC regarding complaint ID [redacted].Sincerely,[redacted]

To whom it may concern:
We have reached out to the customer on June **, 2014.
In our conversation with the customer, we informed the customer that his order...

[redacted] would be processed. By checking the tracking information, the order in question was delivered to the address listed on June **, 2014.
We explained him how best to handle future orders when ordering from our site.
Sincerely,

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 They are just giving you a "we will reply soon" email.  I look forward to their future resolution.  I spent 1h40m on the line with them today, during which I wrote you the complaint.  They've told me that they will be refunding me, but I cannot consider that accurate until I actually get it in writing from them -- this is the 3rd time they claim to have processed a refund/re-shipment, but each time I've followed up, they advise that it was not done in their system... so lets see.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Uniqlo has deducted $14.00 from my refund. I understand that Uniqlo deducts $7.00 for using the return label that they provide. I used the return label provided and would like a response as to why $14.00 was deducted, not $7.00. Please refund my other $7.00 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 They stated a refund was issued but I have not received an email providing proof from the company which I had requested.  It was a difficult and time consuming experience.  I have the email stating the original refund amount was 0 dollars. They told me my refund was denied unless I re-ordered the product.  Point One: I had already re-ordered the product because I needed a larger size.  Point Two: The product returned should have been automatically refunded to be without me having to go through this process.      
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved...

because:

[There are three refund requests regarding my order. The amounts of these three refunds should be 116.90, 21.90 and 18.00. I have confirmed this with the uniqlo representative for many times.  I do have received the first two refunds after I submitting the complaint. However, I am still waiting for the last refund---18 dollars. ]
 
 In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear [redacted] , 
 
 We apologize for the inconvenience it may caused you . 
we will be contacting you within 24 hours to help you out with your concern . 
 
Sincerely, 
Uniqlo

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:It states in the email below from Uniqlo, that they received my return and they will be refunding a total of $259.96I was finally refunded only $245.96 on January **,2017The difference between $259.96 and $245.96 is $14.00.Please explain why there is a total of $14.00 deducted. This is not the first time this has happened where Uniqlo has deducted $14 and sometimes $21 from my refund.I'm still waiting for
 [redacted]
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Uniqlo USA LLC regarding complaint ID [redacted].Sincerely,[redacted]

To the Revdex.com and [redacted] placed an order on 11/*/2016 to be picked up in store. When [redacted] picked up her order she realized that the order: [redacted] was short an XL Navy Heatech Xtra Warm Tee. When she called our CS department on 11/**/2016 the agent tried to appease [redacted] by refunding her for the item through our order management system. She was promised this was resolved. The problem was that the refund did not process though to the merchant bank. Which caused her to have to keep following up with us to let us know she never received her funds. Now that I have received this complaint I have issued a full refund for this order to [redacted] in the amount of $44.45. We hope that this is a satisfactory resolution for her and sincerely apologize for the inconvenience this has caused her.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]