Uniqlo USA

To whom it may concern: We have reached out to the customer who complained about our online return policy related to undergarments/innerwear In our conversation with the customer, we asked her to send the unworn item back to our office for a full refund, however, the customer has since decided to keep the items she originally wanted to return We thanked the customer for her feedback regarding our return policy, and advised her that we will consider her feedback for future policy revisions Sincerely,

To whom it may concern,Thank you for forwarding the customers concern, regarding case number [redacted] , to our attention.After an extensive review of this customer’s situation, we have found the error, contacted the customer, and have issued an appropriate credit to the customer’s account.The customer has informed us that he is satisfied with our response.If you need any additional information from us, please do not hesitate to ask.Sincerely,

This customer placed a BOPIS order on We state on our website that the Buy Online Puck Up In Store option takes 2-business days to be deliveredThis customer came into the store on the same day to pick upThe associate told them they could purchase the item in store and that the order would be cancelledThe associate was not aware the order had already began to process and could not be cancelledSo the associate who helped this customer had misinformed the customerThe customer went to [redacted] immediately and disputed the charge because when they called our customer service they were told that we could not cancel the order and that the customer would be refunded once the package was returned to our warehouseThis is our policyThe customer did not want to wait to they filed a charge backOnce we confirmed with the store the package was being sent back we refunded the customer in full at 12:30pm on

At this time, I have been contacted directly by Uniqlo USA LLC regarding complaint ID ***, however my complaint has NOT been resolved because:
[Your Answer Here]
The order was canceledThey are keep repeating to say that they cannot deliver the product to the shipping agency address
I think it's a lame excuse because I used the exact same shipping address to purchase some clothes at the other on-line stores such as *** *** *** *** etc., and I had absolutely no trouble at allBesides, this is so annoying to have a phone call verification processIt makes me to feel like I'm begging for the company's permission to buy its productThis is definitely an inappropriate customer service policyI'm requesting UNIQLO USA to let me have a right to choose, use, and update my personal profiles such as credit card, billing address, shipping address from my on-line store account without any limits as same as the other American on-line stores.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** ***

We have reviewed the customer's request and refunded any outstanding amounts owed We contacted the customer to confirm our actions, and we will follow up next week to ensure complete resolution

Dear Revdex.com, *** ***'s order was shipped 10/**/The warehouse received her items on 11/**/The funds transferred to her Paypal account on 1/**/We have reached out to our business partners to get clarification as to why this refund to so long to processI will reach out to Tiara
and let her know that we are investigating the issue and will do all we can to prevent it from happening in the future to any customerthis customer has been refundedThe delay in this refund is unusualThis is a technical error and will work with Paypal to be sure these delays to do not happen again.Thank you.***

Revdex.com:At this time, I have not been contacted by Uniqlo USA LLC regarding complaint ID ***.Sincerely,*** ***

Our company policy is that once an innerwear item is worn it cannot be returned. For this particular customer's case we have gone ahead to refund her $When this customer contacted us at our call center, the customer was requesting to return the worn innerwear itemsOur agent advised
that we could not guarantee a refund if the items were returned to our warehouse, because they had been wornThe confusion regarding the sizing chart was not clear from our side. We looked into the issue and we see how our sizing chart can be misleadingThe Women's Size Chart that first pops up under the WOMEN WIRELESS BRA does show that the bust size range of size "S" is 33-3/inchesHowever, the second sizing chart beneath is the sizing chart specific to the bra sizes, has the bust (body size) for a small "S" is listed as 35-inchesAdditionally, it includes the approximate size of cup for reference. Currently with the way our EC site is built it is difficult for us to separate the sizing charts by only item by item so we show it for the entire gender categoryThis is a point that we understand and will work to improve in the future. Thank you for bringing this to our attention

Revdex.com:At this time, I have not been contacted by Uniqlo USA LLC regarding complaint ID ***They assured me when I called that I would be contacted within a few business daysI gave them my email and phone number (something they didn't ask for until I asked them how I
would be contacted back), but have not yet heard from them.Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

I was so please with the items I received, but one was too large I wanted to return the item using the shipping label and the $charge I have written emails and called twice ( they are in MANILLA) never got the shipping label I will return by *** and with any luck will get a credit to my account NEVER EVER will I purchase something from this junk-company I am surprised that they are allowed to work in the USA

Revdex.com:At this time, I have not been contacted by Uniqlo USA LLC regarding complaint ID ***.Sincerely,*** ***

At this time, I have been contacted
directly by Uniqlo USA LLC regarding complaint ID ***, however my complaint has NOT been resolved because:
They merely reiterated that my order had been canceledThey did not ship the order as requested.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I am still waiting for the refund to be processedIt should go through no later than next week based on the information I was providedOnce the rerund has gone through I will mark the complaint as resolved
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The response is completely wrong I was not just charged On 12/ ** my credit card was charged twice and also for a total charge on 12/** for I am on vacation so am unable to send the actual statement but can do so on my return on sunday MY order *** for included a dress for , shorts for 9.90, shorts 9.90, crew for 19.90, parka for , chino pants and finally the "free" item I was charged as well as tax Total items = and with tax for a total of I was charged plus tax for the free item, not the If you look at the order , if you add the items without the free item, it should be , plus tax ( ) for a correct charge of Again, my card was charged on 12/**/+ Uniqlo owes me , not This is so absolutely ridiculous I am only carrying on so people could see this long train on their *** page
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

To whom it may concern, This is an update to complaint ID #***After reviewing this customers concern, we have verified that a credit in the disputed amount has recently been
issued to the customerWe communicated this resolution with the customer, and advised the customer to review their bank statement for the refund, and to partner with us directly if it is not found within the next three dayWe are closing this customer issue, with a resolved statusIf you have any additional questions, please do not hesitate to askSincerely,

We have spoken with our customer, and resolved the issue We were originally having issues processing the refund, because the purchase was made with a Visa gift card The customer has confirmed she would accept a store merchandise gift card We will be mailing it to her home

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***