Uniqlo USA

Revdex.com:At this time, I have not been contacted by Uniqlo USA LLC regarding complaint ID ***.Sincerely,*** ***

Revdex.com:At this time, I have not been contacted by Uniqlo USA LLC regarding complaint ID ***.Sincerely,*** ***

This customer was over charged at the Union Square store 11/**/Instead of going back to the store to get his refund he contacted our E-Commerece customer service to request a refundThe agent assisting Jason submitted lead form to our accounting departmentthis took about days to process
as we get many leads everydayThe accounting team could not locate the customers transaction based on the information givenWe then had to contact the store to try to get the receipt information so we could process the refund remotelyOnce we were able to locate the transaction he refund was processedJason was refunded this morning, 12/**/2016, he has been notifiedBoth the store and the E-Commerce team have been in communication with Jason throughout

Revdex.com:At this time, my complaint, ID *** regarding Uniqlo USA LLC has been resolved
Sincerely,*** ***

To whom it may concern, This is an update to complaint ID #***After reviewing this customers concern, we have made a decision to make a onetime exception for this customer’s
issue, and have issued a refund to his credit-cardWe have communicated this resolution with the customer, and confirmed that the credit has been issued to his bank cardWe are closing this customer issue, with a resolved statusIf you have any additional questions, please do not hesitate to askSincerely,

At this time, I have been
contacted directly by Uniqlo USA LLC regarding complaint ID ***, however my complaint has NOT been resolved because:
[Your Answer Here]
The order was canceledThey are keep repeating to say that they cannot deliver the product to the shipping agency addressI think it's a lame excuse because I used the exact same shipping address to purchase some clothes at the other on-line stores such as *** *** *** *** etc., and I had absolutely no trouble at allBesides, this is so annoying to have a phone call verification processIt makes me to feel like I'm begging for the company's permission to buy its productThis is definitely an inappropriate customer service policyI'm requesting UNIQLO USA to let me have a right to choose, use, and update my personal profiles such as credit card, billing address, shipping address from my on-line store account without any limits as same as the other American on-line stores.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely, *** ***

I never used Uniqlo's website to purchase items, I never subscribed to their email advertising, and yet, I receive multiple emails daily for their company I have tried to unsubscribe multiple times with no result I have tried to contact their customer service, whose email reply said I would be unsubscribed within two weeks It has been about month, and I am still flooded with emails CEASE AND DESIST!

We sincerely apologize for the excessive delay and inconvenience we have caused the customerOne of our corporate coordinators will be reaching out to the customer via email with a prepaid label and directions on how to proceed to receive a refund for the returned item

To the Revdex.com and *** ***,
*** placed an order on 11/*/to be picked up in storeWhen *** picked up her order she realized that the order: *** was short an XL Navy Heatech Xtra Warm TeeWhen she called our CS department on 11/**/the agent tried to appease *** by refunding her for the item through our order management systemShe was promised this was resolvedThe problem was that the refund did not process though to the merchant bankWhich caused her to have to keep following up with us to let us know she never received her fundsNow that I have received this complaint I have issued a full refund for this order to *** in the amount of $We hope that this is a satisfactory resolution for her and sincerely apologize for the inconvenience this has caused her

The customer's card was authorized for $then the authorization hold fee dropped off and the amount settled was for $We then credited the customer $9.68 ***

Revdex.com:At this time, my complaint, ID *** regarding Uniqlo USA LLC has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedI do however think the company could have addressed the issue initially and not place inconveniences on the customer
Sincerely,
*** ***

Revdex.com:At this time, my complaint, ID *** regarding Uniqlo USA LLC has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***

Thank you for your email. I was able to check the order for the customer under the Order Number: *** - There is already a refund placed for the customer dated 11/** over the phone with the customer named *** *** The refund adjustment number is *** for $As per
UNIQLO Refund Policy, we were able to inform the complainant that the refund will reflect on his Financial Records within to business days from 11/**

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
on 12/** /, I was charged the price of the "free heattech " $ + tax for a total charge of $ On January **, 2017, my chase card was credited only $which is not even the price of the product, much less the tax I want the full price reversed
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

On 2/*/17 attempted to place an order through [redacted]. The authorization was not accepted and the authorization should have dropped off in 72 hours by [redacted]. When the customer contacted Uniqlo customer service about the funds still pending the agent submitted a lead to our accounting department and...

the authorization was manually voided on 2/*/17. Uniqlo has never collected any funds for this attempted order.

To whom it may concern,
Thank you for forwarding the customers concern of his recent return transaction to our attention.
After extensive research and communication with the...

customer and our accounting team, we have made the decision to send the customer a check for the full value of his return. The check will be delivered to the customer by 7/**.
We have determined that the error for the delay in this transaction is related to the debit-card used for the purchase, in which our systems were not able to issue a refund back to the debit card as we are able to with credit-cards.
We have alerted the customer to this error, and gained his agreement to process a check to be mailed to him.
Sincerely,

Revdex.com:At this time, I have not been contacted by Uniqlo USA LLC regarding complaint ID [redacted].Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
The company did not contact me at all and no customer service could provide proper information on where the package was. I never entered an address. When I chose the option of [redacted] to pay it accepted the information from there which contained a complete address. Still today I have no email update from Uniqlo regarding the package. I have since received notification from [redacted] that I have been refunded. I have not received any correspondence from Uniqlo. So a package being sent to me is a lie and incorrect and further is an example of poor customer service and personale being miss informed and not providing me with proper information. The above statement is false from the company.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]