Uniqlo USA

Revdex.com:At this time, I have not been contacted by Uniqlo USA LLC regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Uniqlo USA LLC has been resolved. The company has not contacted me at all regarding the complaint however I finally got credit for my returned item.
Sincerely,[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Uniqlo USA LLC has been resolved.
(By clicking "OK", your complaint will be closed as...

Resolved.)
Sincerely,[redacted]

Tell us why here...The customer funds was released in PayPal on 9/**/17, the dates the customer made for the orders the funds was released on those dates for

Customer called our CS dept. to notify us they had not received their order 11/**/2016 10:16:34 AM. Since this was a SmartPost package with [redacted] the customer would have to call [redacted] to file a trace. The customer called our CS department at 11/**/2016 9:26:21 to say the had still not received...

their package and could not file a trace that the agent they spoke with at [redacted] was very rude. The agent filed a trace with [redacted].  On 11/**/2016 2:26:21 [redacted] emailed us requesting more time to investigate the missing package. On 12/*/2016 12:58:58 we received an email from [redacted] below is the email text. The agent then refunded the customer in full and offered to honor the sale prices if the customer wanted to try to order again. We cannot replace the order without the customer making another purchase. [redacted] emailed back in with the follow:"Good Afternoon, In regards to your recent inquiry in reference to [redacted] Tracking# [redacted], our research with the [redacted] indicates SPLU Assistant A. Lacy spoke to the supervisor at [redacted], Yolanda, who confirmed the GEO verifies the delivery location. The carrier delivered the package to the customers front door. There is a possibility of theft. If the package can't be located please advise the customer to contact their local police and file a theft report.We apologize for the inconvenience this may have caused you and your customer. Thank you,[redacted] Smartpost Trace Research"Agent notes:I have contacted the customer, he has not received his order. I issued a refund on 12/*/2016 and advised him up to 14 business days for the refund to reflect on his account. He would like to re place the order once he has received his money back, please honor any sale prices and provide free standard shipping. - Mark[redacted]
Category SubCategory Code NotesWISMO Order Number[redacted] Order Management Order issues Lost order cci to file a trace on his pkg...** **Copyright © PFSweb Inc. All Rights Reserved

Dear [redacted], please accept our apologies for the error made during your visit on October [redacted] 2014 to our [redacted] store located at [redacted]. We have investigated your order on the [redacted] and are prepared to credit your original form of payment in the...

amount of $69.90. We understand how disappointing it can be when your expectations are not met; we are looking into how this mistake on our part was caused, and why it was not resolved during your initial call after discovering the discrepancy. As a gesture of our regret, we are prepared to credit you as stated above and we would like to offer you a $25.00 gift card that can be used at any of our locations. Please stop by the store for your credit and to receive your gift card at your leisure. Yours sincerely[redacted]###-###-####

To whom it may concern,Thank you for forwarding the customers concern, regarding case number [redacted], to our attention.After an extensive review of this customer’s situation, we have found the error, contacted the customer, and have issued an appropriate...

credit to the customer’s account.The customer has informed us that he is satisfied with our response.If you need any additional information from us, please do not hesitate to ask.Sincerely,

The customer placed an order with an incompletet address. Once the package was shipped back to our warehouse we then shipped it back out to the corrected address -[redacted]  **  [redacted]  ** This package is being sent back to our warehouse...

again. [redacted]
   
   
   
  [redacted]

Uniqlo USA has by far the worst customer service I have ever experienced. I placed an online order December [redacted]. I had my item shipped to the store so I could pick it up rather than have it left at my doorstep to be stolen (since it was the holiday season). I waited about 10 days to receive a phone call or email that my item was ready to be picked up. Since I didn't receive either I decided to call them. I was on hold for about 45min and no one ever picked up so I decided to email. I received a response saying that I typed in my email wrong that is why I never received a confirmation to pick up but no one ever called me. They then said my item was delivered to the store on Dec [redacted] and I had 7 days to pick it up after which time the item would be sent back to their warehouse and I would receive my refund. I then emailed around 12/** because I still had not received my refund. Their reply now was that it would take 2-3 weeks to refund my money. I have been on their facebook page and found numerous people with the same complaints. They obviously have a very shady business practice and people should be warned.

[redacted] called our customer service line on 1/**/17 to dispute a charge for an item that was on promotion to be a free gift with purchase. We were able to locate the incorrect charge and refunded the customer right away. This issue has been resolved. Customer has been credited for Heattech...

over charge- [redacted]

At this time, I have been contacted directly by Uniqlo USA LLC regarding complaint ID [redacted], however my complaint has NOT been resolved because:
They merely reiterated that my order had been canceled. They did not ship the order as requested. 
 
 
 
In order for...

the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Uniqlo USA LLC regarding complaint ID [redacted].Sincerely,
[redacted]

It is sad how you company have trained a young manager, Mark Gi, at Ontario Mall, California how to handle a simple exchange.

Mr. Mark Gi is arrogant and his attitude is not customer centric.

On Sunday, May 7, 3017 at 2:30 PM, my wife tried to exchange a woman 3/4 short from Large to Medium (Invoice no 1996 4/30/2017) in good selling condition and its original package.

Salesman Sergio refused on the ground that the paper hook on back of package was slight torn.

As a matter of fact, quite a few other packages on your display rack had the same problem with customers tried to open the package.

The paper hock still worked.

Manager Mark Gi insisted that his words were final.

We understand your exchange and return conditions very well. We are not stupid and ignorant, although Mark treated us as.

The product is in perfect selling condition in its original package. The customer needs to exchange to a smaller size. Simple.

Attached is an image showing your product (2000093781013) refused to be exchanged and returned.

Unique is a big international company with excellent reputation.

Your trained manager Mark Gi attitude does not reflect the image Uniqlo represents.

A $14.90 purchase is not a big deal to your company, nor to my family.

We should be treated with respect and courtesy.

We strongly believe we should share our experience with our friends and associates broadly.

The damage to your company’s reputation is not worth it.

P F

I was so please with the items I received, but one was too large. I wanted to return the item using the shipping label and the $7 charge . I have written 3 emails and called twice ( they are in MANILLA). never got the shipping label. I will return by [redacted] and with any luck will get a credit to my account. NEVER EVER will I purchase something from this junk-company. I am surprised that they are allowed to work in the USA.

Review: I shopped at the [redacted] store front on Jan **, 2015 and bought 5 items totaling $169.40. Those items were for my husband and when I took them back home (we live in Texas) for him to try on, 3 of the items were too small. Those 3 items totaled $89.70. I called their only customer service phone number and they advised me to package the 3 items with a return form (that they emailed me) and a copy of the receipt and send it back to the actual store. I was also advised to have tracking on the package to ensure that it was delivered. The package was delivered and accepted by the store front on Jan **. I emailed them on Feb * and they responded the next day that "the process takes 2-4 weeks to process" and that they would contact me. So I wait about 4 weeks and still no one has contacted me. I email again on Feb ** for a status update. They said that they can't find my account bc I didn't provide the receipt information (which I did in the previous package). I send them the tracking information on the package and they respond through an email the next day that they contacted the actual Fifth Ave store and indeed, my package had been received and that a refund had been requested on 1/**. They then said that it would take up to a month to process. I wait about a month and still no response. on 4/*, I call the customer service line again and talk to [redacted]. He basically said the same thing that it takes weeks for it to get processed and that I should be hearing from them shortly. Since that conversation, I've called about 4-5 more times and talked to several different representatives who tell me the same thing. I asked repeatedly to speak with a [redacted] and not a single [redacted] would speak to me. The rep would take my phone number so that the "[redacted] can call me back", but not once did I receive a call from a [redacted]. It is now 4/**, so basically 12 weeks since the refund was initiated and I have yet to get receive my refund.Desired Settlement: I really just want my refund as I did exactly what I was advised to do. I do not have the items anymore as they were sent and returned to the store. I do not want store credit as I will never shop at this store ever again. Their customer service been completely terrible and absent this entire time.

Consumer

Response:

At this time, I have not been contacted by Uniqlo USA LLC regarding complaint ID [redacted].Sincerely,[redacted]

Review: 1. On June [redacted] in Korea, I placed on order at UNIQLO USA on-line store. Later on that day, I tried to check my order again to make sure everything was okay, but I realized that my order was gone without any notification from the company.2. I sent an e-mail to UNIQLO USA customer service right away to ask what happened to my order. Next day, on June [redacted] in Korea, I got a reply from UNIQLO USA customer service and it said they cancelled the order, without any notification, because my billing address is a shipping company address.3. About a few weeks ago, I had some troubles to order at UNIQLO USA on-line store, because they didn't accept the credit card without a US billing address, so I had some phone calls with employees at UNIQLO USA customer service. At that time, I told one of the employees that my shipping address is actually a shipping company address.4. Since then, I guess they put a record on my personal profile and block my purchase on purpose even if I used a proper credit card on June [redacted] in Korea, my [redacted] card which is associated with a US billing address, just because that US billing address is a shipping company address.5. They said, their excuse of no-delivery to a shipping company is just because they simply do not want to take any responsibility if the package is missing. I believe this is such a lame excuse because I ordered at UNIQLO USA on-line store on April [redacted] in Korea and it was delivered without any problem to the shipping company in the US. I think they are keep making excuses to block my purchase on purpose.Desired Settlement: 1. I request the company to proceed the second order that I placed on June [redacted] in Korea immediately. The order number is [redacted]. They hold this order just because my credit card's US billing address is a shipping company address. 2. I request the company to terminate the intentional blockage of my purchase and allow me to buy clothes at UNQLO USA on-line store.3. I request the company's sincere apology about unreasonable, unkind, and inconsistent customer service/company policy.

Business

Response:

To whom it may concern:

We have reached out to the customer on June **, 2014.

In our conversation with the customer, we informed the customer that his order [redacted] would be processed. By checking the tracking information, the order in question was delivered to the address listed on June **, 2014.

We explained him how best to handle future orders when ordering from our site.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On November [redacted] I bought a pair of pants along with some other items at the location named. After just one use I decided to wash the pants, however desite using TIDE color and the right washing temperature, the pants faded considerably. This was most noticeable along sewn edges. I notified the email customer service of uniqlo within a week of purchase, who requested I take pictures, which I did. They then told me that I was no teligible for a refund unless I sent them the item back (I live in Maryland), despite being able to prove the purchase through my bank records (used card). I do not understand why they would first request a photo then ignore it completely. I would like to receive some sort of compensation. Thank you.Desired Settlement: Either a refund of my purchase price paid for the paints (I bought several other items at the time), or store credit I can use online.

Business

Response:

Our Customer Service team was able to reach [redacted] and offer him an online promotion code which he requested.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I went to this store on November [redacted] to return 2 shirts, but have not received my refund despite numerous calls and emails from the, promising to "investigate". That was 3 weeks ago, they are not responding to my emails.

Store of Purchase: UNIQLO Soho Broadway

Date of Refund: 11/**/2014

Time of Refund: 15:32

Store Number: [redacted]

POS Number: ** Transaction ID: ** The item priced $19.57 was exchanged by a different size, but I still have not received a refund for the $14.90 and the $11.56 item + tax.

and my original purchases have been charged the full amount.Desired Settlement: Please refund my money.

Business

Response:

[redacted]

[redacted] To whom it may concern, In regarding to complaint number [redacted], after an extensive review of this customer’s situation, we have found the error, contacted the customer, and have issued a credit to the customer’s account. The customer has informed us that she is satisfied with our response. If you need anything more from us regarding this issue, please let us know. Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,