Uniqlo USA

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Uniqlo's response misstates almost all of the facts. I did not contact their eCommerce customer service, I emailed the only email address for customer service on their website, [redacted], with the description: "Whenever, Wherever" Nowhere does it indicate that this is just for eCommerce support only and there is no other way to contact any type of support.It took them a little over a month to respond, not 5 days as quotes in their response. I can provide evidence of this as I've documented everything. There is also no reason for them to have trouble locating my customer transaction or receipt, as an electronic receipt was issued for my purchase that was emailed to me. My original email to their customer support was me forwarding their electronic receipt which contained all required information to identify the transaction.Yes their team has been in communication with me throughout, but their communications were meaningless. Some of their emails indicated that a refund could not be issued until they received my return item at their warehouse, which makes no sense as I was not returning anything and was not mailing anything back to them. Yes, Uniqlo did ultimately refund me for the entire purchase, but I find their misstatement of the facts insulting. I can provide evidence of everything stated above on request.Regards,[redacted]
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted] [redacted]
 
To whom it may concern, In regarding to complaint...

number [redacted], after an extensive review of this customer’s situation, we have found the error, contacted the customer, and have issued a credit to the customer’s account. The customer has informed us that she is satisfied with our response. If you need anything more from us regarding this issue, please let us know. Sincerely,
[redacted] [redacted]

Revdex.com:At this time, I have not been contacted by Uniqlo USA LLC regarding complaint ID [redacted].Sincerely,[redacted]

To Whom it may concern:   Thank you so much for sharing these concerns with us. Our goal is to exceed our customers expectations when it comes to resolving issues. We apologize for any delay or miscommunication.  Allow us to address each concern:1.) order #[redacted] -...

Usually we request customers return merchandise that is claimed to be defective to our warehouse for review. However, we have refunded you $19.90 to the credit card that was used.3.) We are looking into why you were charged tax on this order. In the meantime we have refunded you the tax that was paid.4.) #[redacted]- We refunded you an additional $10 because of the inconvenience you experienced on your other orders.  Please reach out to our customer service manager Aaron E[redacted] - [redacted] if you have any additional questions.

Hi [redacted], Thank you for your recent request for a pre-paid return label. Please accept our apologies that this was not provided to you sooner. A pre-paid return label has been...

emailed to you separately. A refund for your item will be processed once it is received back in our warehouse. We welcome you to place a new order online now for the item you wish to have. Thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Uniqlo USA LLC regarding complaint ID [redacted].Sincerely,
[redacted]

We have confirmed that issue was resolved on 4/*/2016 with a full refund credited back to the original form of payment.

Customer's refund was already placed last 11/**. As per policy and procedure - since the fund has been cleared on our end, he needs to  coordinate with his bank for the refund. In an event that it is still not reflecting on his end, he needs to file a dispute on his bank. We have 2 separate Refund Request placed for the customer under the reference numbers [redacted] and [redacted].He may send us a copy of his bank statements specifying the refund of $0 as he is claiming for us to forward it to the finance team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, [redacted]

After reviewing this customers concern, we discovered the issue and we have verified that a credit in the disputed amount has recently been issued to the customer. We have communicated this...

resolution with the customer.

To Whom It May Concern:
   We reached out driectly to [redacted] to confirm the details of the situation. We were able to determine that there was an error made on our part in the processing of the original resolution offered. We immediately rectified it by sending her the appropriate credit able to be used on our ecommerce site since she is not close to one of our stores. We also, sent an additional amount because of the inconvenience and offered to upgrade her shipping because of the inconvenience she experienced. She was provided with direct contact information of our Customer Service Manager should she encounter any issues.

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Since UNIQLO never sent me the $ 59.90 like they promised, I would like you to reopen the case.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Uniqlo USA LLC has been resolved. The company has not contacted me at all regarding the complaint however I finally got credit for my returned...

item.
Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

I returned an item to Uniqlo - location [redacted].
If you return an item without the receipt, they give you a store credit - fine.
However, upon signing the return form - they ask you to WRITE your DRIVER's LICENSE # and the EXPIRATION DATE on the return form near your signature & phone#!!! I return an item without a receipt 2 years ago and they did not request us to write our Driver's License # down then. Inconsistent ID practices.
Is the request to ask for Driver's License (written) ILLEGAL? any store employee can get access to this information and start application for an fraudulent ID using MY personal and private information!
To be clear, I love this store and their products BUT their RETURN policy has some CONTROVERSIAL & possibly ILLEGAL & DANGEROUS practices!

Hi [redacted], Thank you for your recent request for a pre-paid return label. Please accept our apologies that this was not provided to you sooner. A pre-paid return label has been emailed to you separately. A refund for your item will be processed once it is received back in our warehouse. We...

welcome you to place a new order online now for the item you wish to have. Thank you!

Revdex.com:At this time, I have not been contacted by Uniqlo USA LLC regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Uniqlo USA LLC has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.) it was only only resolved because I continually called them every few days. It took 13 weeks total for me to get my refund....

Very bad service!
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 They are just giving you a "we will reply soon" email.  I look forward to their future resolution.  I spent 1h40m on the line with them today, during which I wrote you the complaint.  They've told me that they will be refunding me, but I cannot consider that accurate until I actually get it in writing from them -- this is the 3rd time they claim to have processed a refund/re-shipment, but each time I've followed up, they advise that it was not done in their system... so lets see.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]