Unique Card Services Reviews (101)
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Description: CREDIT CARDS & PLANS, BUYING CLUBS & GROUP PURCHASING SERVICE, INTERNET SHOPPING
Address: PO Box 757, Hopwood, Pennsylvania, United States, 15445-0757
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This company has took money from my account for 29.95 without my permission .. I did not sign up or apply for this card sevice . Can you please help me get my money reimbursed to me and cancel all further transactions from this company in tyhe future , they are scamming people left and right and need to be shut down . there is several complaints of them taking money from peoples accounts every single month
March 18, 2019Revdex.com 400 Holiday Sr, Suite 220 Pittsburgh, PA 15220Case ID: ***Dear Ms.,This is a response for Case ID for ***. Ms. signed up for our program on January 10,2019. The address, phone number and email address supplied all match our records as to what shows on the complaint. We also collected ip address *** at the time of signup and it also matches up with Grafton, WV.As a matter of good faith, we have voided the transaction from our system and any monies that are on hold will be released in 3-5 business days.Don't hesitate to contact us if you need further assistance.Respectfully,Customer Complaints Unique Card Services
For the past 2 months this company has charged my debit card $19.95. I don't know who they are and I never authorized this charge. After reading some of the other complaint it appears I was lucky, my charge was lower than the others.
What can I do.
Case ID: ***Dear Ms.,This is a response for Case ID for ***. Ms. signed up for our program on November 8, 2018. The address attached to the file and the address listed on the complaint are identical. We also captured the IP address of ***, which also matches up with Arlington Texas.As a matter of good faith, we have issued a refund in the amount of $39.90, which is (2) fees of $19.95. The refunds were issued March 8, 2019 to the original card that was utilized at the time of signup.Don't hesitate to contact us if you need further assistance.Respectfully,Customer Complaints Unique Card Services
For the past 2 months this company has charged my debit card $19.95. I don't know who they are and I never authorized this charge. After reading some of the other complaint it appears I was lucky, my charge was lower than the others.
What can I do.
Case ID: ***Dear Ms.,This is a response for Case ID for ***. Ms. signed up for our program on November 8, 2018. The address attached to the file and the address listed on the complaint are identical. We also captured the IP address of ***, which also matches up with Arlington Texas.As a matter of good faith, we have issued a refund in the amount of $39.90, which is (2) fees of $19.95. The refunds were issued March 8, 2019 to the original card that was utilized at the time of signup.Don't hesitate to contact us if you need further assistance.Respectfully,Customer Complaints Unique Card Services
Case ID: ***Dear Ms ***,This is a response to case ID *** for Ms ***We have received multiple calls from Ms *** in regards to a Razr scooter that was ordered on 8/1/Unfortunately, we were unable to fulfill the order as the product was on back order and eventually
discontinued from our vendorWe issued a refund of $on 8/2/for the portion of the order that involved the scooterWe have since mailed out the remaining products that were ordered and have yet to receive any additional payments for the amounts owedConsidering the experience Ms *** has had with our company, we are willing to cancel out any further obligations for repayment as a gesture of good faith and apologize for any inconvenience this may have caused.Don't hesitate to contact us if you need further assistance.Respectfully,Customer Complaints Unique Card Services
Case ID: ***Dear Ms ***,This is a response to case ID *** for Ms ***The first thing that needs to be pointed out is that we are not *** *** *** and have no affiliation with themAs to the debiting of Ms ***'s account, I have attached the attempts
Ms *** made to sign up for the Unique Card Services programAs noted on the attachments, both transactions were declined for not being able to validate the address provided with the card detailsWe do not have any recording of a call, which is not unusual as Ms *** is technically not a customer and therefore have no account to attach the recording tooI do not dent the fact that Ms *** called us, we just don't have the ability to listen to the call.Don't hesitate to contact us if you need further assistance.Respectfully,Customer Complaints Unique Card Services
Unprofessional employees Horrible expierence
Dear Ms ***,This is a response to case ID *** for Mr ***Mr *** attempted to sign up for membership on separate occasions on the 6th of December Once at 6:30:43pm and the second time at 6:32:21pmEach instance of the attempt to sign up the transaction was rejected by
our gateway to not being able to validate the address associated with the card being utilizedAll of this is done by our payment gateway portal and is automatically rejected and never settled to our accountMr *** did contact us on the same day of application and this process was explained that the transactions were rejected due to the Address Verification System failure.Don't hesitate to contact us if you need further assistance.Respectfully,Customer Complaints Unique Card Services
Case ID: ***Dear Ms ***,This is a response to case ID *** for Ms ***Ms *** contacted our customer service center on 5/1/and stated she never applied for the programThere are multiple check boxes that need to be checked prior to successfully submitting the
applicationAs a gesture of good faith, we refunded the $that was billed to MS ***'s account on 5/11/17.We apologize for the actions of your customer service agentThe agent has been reprimanded and sent to HR for additional training to avoid any similar customer experiences.Don't hesitate to contact us if you need further assistance.Respectfully,Customer Complaints Unique Card Services
Case ID: ***Dear Ms ***,This is a response to case ID *** for Ms ***Ms *** contacted our customer service center on 5/1/and stated she never applied for the programThere are multiple check boxes that need to be checked prior to successfully submitting the
applicationAs a gesture of good faith, we refunded the $that was billed to MS ***'s account on 5/11/17.We apologize for the actions of your customer service agentThe agent has been reprimanded and sent to HR for additional training to avoid any similar customer experiences.Don't hesitate to contact us if you need further assistance.Respectfully,Customer Complaints Unique Card Services
Case ID: ***Dear Ms ***,This is a response to case ID *** for Ms ***Ms *** completed an application and submitted payment details on 2/27/The Terms and Conditions, which had to be agreed to prior to successfully submitting the application, are located at the top and bottom of each page on our websiteThe descriptor is also displayed on the billing statement that would have given Ms *** the phone number to contact us atWe also have a 30-day refund policy that is also stated within those Terms and ConditionsMs *** contacted our customer service center on 11/1/claiming she never applied for the offerOn 11/18/16, after further investigation, our company issued refunds for all monies that were debited from Ms ***s' account that totaled $169.60.Don't hesitate to contact us if you need further assistance.Respectfully,Customer Complaints Unique Card Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Case ID: ***Dear Ms ***,This is a response to case ID *** for Ms ***Ms *** completed an application and submitted payment details on 2/27/The Terms and Conditions, which had to be agreed to prior to successfully submitting the application, are located at the top and bottom of each page on our websiteThe descriptor is also displayed on the billing statement that would have given Ms *** the phone number to contact us atWe also have a 30-day refund policy that is also stated within those Terms and ConditionsMs *** contacted our customer service center on 11/1/claiming she never applied for the offerOn 11/18/16, after further investigation, our company issued refunds for all monies that were debited from Ms ***s' account that totaled $169.60.Don't hesitate to contact us if you need further assistance.Respectfully,Customer Complaints Unique Card Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Dear Revdex.com Representative,We are in receipt of your complaint ID *** in regards to a billing issue with a customer, Mr ***Mr *** filled out an application to receive our service September 3, 2017, at which time he was billed the $one-time fee for the services, as stated in our Terms
and ConditionsMr *** then called our customer service department September 5, to cancei those services, which were cancelled and issued a refund of $We have since issued an additional $refund on September 25, 2017, which is the cancellation fee, which is explained in our Terms and ConditionsThis will settle all billings from Unique Card ServicesI am unaware of where the other charges are coming from but it is not our companyWe are more than happy to look in to the other billings if Mr *** would fax us a copy of the other charges he is claiming to be our companyOur fax number is ###-###-#### and he can out that to the attention of Billing Department.Should you need any other information, feel free to contact us at ###-###-#### Monday through Friday 9am - 5pm Eastern Time or by email at [email protected],Billing and Cancellations Unique Card Services
We have no customer in our system by the name of the Complainant and no account that matches the phone number, address or email address of the Complainant. USA Credit has not enrolled a new member since September, 2011, so that tells us that this person is probably talking about a different
*. ###-###-####
company if this started in 2016. If you would ask her to provide the descriptor of the debiting party as it appeared on her bank statement, we might be able to assist in determining the identity of the company who debited her account. John F
Ive tried numerous times to contact this company to cancel this membership after being charged. Same message everytime I call during normal business hours. Just says to call back during normal business hours. Also states to call customer service in order to cancel the membership.
Complaint ID -***Dear Ms. ***,This response is for complaint ID for ***. Mr. signed up for our program December 28, 2018 and was billed the $29.95 fee, which was disclosed and he agreed to at the time of signup. We received a call from Mr. on January 2, 2019 stating his intention to cancel, at which time, a refund of $19.95 was used back to the account he used for the initial fee. The difference between the initial charge and refund of $10.00 is for a cancellation fee, which is described in out terms and conditions, which I have supplied below.8. MEMBERSHIP/BENEFIT PLAN AND SERVICES: In addition to the shopping card benefits, You will receive privileges in the Roadside Assistance Plan and other discount opportunities. Your access to the Services will be granted upon confirmation of Your identity and verification of Company’s receipt of Your payment of $29.95 (consisting of a $10.00 non-refundable application fee and an initial $19.95 UNIQUE CARD SERVICES™ Membership Fee), or other applicable enrollment fee. Every thirty (30) days thereafter, Company will charge Your credit/debit card a monthly membership fee of $19.95 for so long as You maintain Your Account, You understand You may cancel Your Account at anytime by following the procedures outlined in Sections 17 and 18 of these Terms and Conditions.In good faith, we have issued the $10.00 refund today to ensure Mr. received all monies back to his account that were paid to us. At this point, we consider this matter closed as we have refunded all monies.Sincerely,Customer Care Team Unique Card Services
Ive tried numerous times to contact this company to cancel this membership after being charged. Same message everytime I call during normal business hours. Just says to call back during normal business hours. Also states to call customer service in order to cancel the membership.
Complaint ID -***Dear Ms. ***,This response is for complaint ID for ***. Mr. signed up for our program December 28, 2018 and was billed the $29.95 fee, which was disclosed and he agreed to at the time of signup. We received a call from Mr. on January 2, 2019 stating his intention to cancel, at which time, a refund of $19.95 was used back to the account he used for the initial fee. The difference between the initial charge and refund of $10.00 is for a cancellation fee, which is described in out terms and conditions, which I have supplied below.8. MEMBERSHIP/BENEFIT PLAN AND SERVICES: In addition to the shopping card benefits, You will receive privileges in the Roadside Assistance Plan and other discount opportunities. Your access to the Services will be granted upon confirmation of Your identity and verification of Company’s receipt of Your payment of $29.95 (consisting of a $10.00 non-refundable application fee and an initial $19.95 UNIQUE CARD SERVICES™ Membership Fee), or other applicable enrollment fee. Every thirty (30) days thereafter, Company will charge Your credit/debit card a monthly membership fee of $19.95 for so long as You maintain Your Account, You understand You may cancel Your Account at anytime by following the procedures outlined in Sections 17 and 18 of these Terms and Conditions.In good faith, we have issued the $10.00 refund today to ensure Mr. received all monies back to his account that were paid to us. At this point, we consider this matter closed as we have refunded all monies.Sincerely,Customer Care Team Unique Card Services
This card company has been taking money from my account for about five months and I just found out about it. I want them punished
Case ID: ***Dear Ms ***,This a response to case ID for Mr ***. Mr *** visited and signed up for our services on December 26, 2017 for a shopping club membership, at which time he was charged $29.95. Along with those services, Mr *** also enrolled in the Roadside Assistance Program, which has a fee of $19.95 per month. Mr *** had the ability to cancel the services at any time and within 30 days of signup to receive a refund, as stated in our Terms and Conditions, which I have copied here:17. CANCELLATION AND REFUND POLICY FOR INITIAL ENROLLMENT: You may cancel Your initial enrollment in the UNIQUE CARD SERVICES™ Shopping Club Program within (30) days from the receipt of the Welcome Kit and UNIQUE CARD SERVICES™ Shopping Card. To receive a refund of the initial $19.95 enrollment fee. You must first contact the Company to obtain a Return Authorization Number. Upon receiving the return authorization number, You must then return all membership documents and the UNIQUE CARD SERVICES™ Shopping Card to: Unique Card Services, *** REFUND GUIDELINES MUST BE CAREFULLY FOLLOWED TO ASSURE A PROMPT REFUND OF MONIES. There will be no refund of the initial enrollment fee in the event that there are Unpaid Balances posted to Your Account or if there are pending merchandise orders. You must allow at least seven (7) business days from the Company’s receipt of Your returned membership materials and shopping card for any refund to be processed. Included in Your membership fee is a 510.00 non-refundable application fee. If the refund of initial card membership procedure is met, the Company will refund the $19.95 enrollment fee only.
18. CANCELLATION AND REFUND POLICY FOR MONTHLY BENEFIT MEMBERSHIP; The $19.95 monthly charge will continue to be processed until Your Account is cancelled by calling or at ***. If the cancellation is outside the initial (30) day cancellation period as provided in Section 17 of this Agreement or if You cancel Your Account after the monthly debit has occurred, the cancellation will terminate all subsequent debits, but will not: result in a refund for the prior or current months.Mr. contacted customer service September 6, 2018 to cancel his account, which was completed per his request. At that time, no refund was issued, per the Terms and Conditions, which were agreed to at the time of signup. As a show of good faith, we have issued a refund for the last 6 months of charges of $19.95, which total $119.70.
Respectfully,Customer Complaints Unique Card Services
This card company has been taking money from my account for about five months and I just found out about it. I want them punished
Case ID: ***Dear Ms ***,This a response to case ID for Mr ***. Mr *** visited and signed up for our services on December 26, 2017 for a shopping club membership, at which time he was charged $29.95. Along with those services, Mr *** also enrolled in the Roadside Assistance Program, which has a fee of $19.95 per month. Mr *** had the ability to cancel the services at any time and within 30 days of signup to receive a refund, as stated in our Terms and Conditions, which I have copied here:17. CANCELLATION AND REFUND POLICY FOR INITIAL ENROLLMENT: You may cancel Your initial enrollment in the UNIQUE CARD SERVICES™ Shopping Club Program within (30) days from the receipt of the Welcome Kit and UNIQUE CARD SERVICES™ Shopping Card. To receive a refund of the initial $19.95 enrollment fee. You must first contact the Company to obtain a Return Authorization Number. Upon receiving the return authorization number, You must then return all membership documents and the UNIQUE CARD SERVICES™ Shopping Card to: Unique Card Services, *** REFUND GUIDELINES MUST BE CAREFULLY FOLLOWED TO ASSURE A PROMPT REFUND OF MONIES. There will be no refund of the initial enrollment fee in the event that there are Unpaid Balances posted to Your Account or if there are pending merchandise orders. You must allow at least seven (7) business days from the Company’s receipt of Your returned membership materials and shopping card for any refund to be processed. Included in Your membership fee is a 510.00 non-refundable application fee. If the refund of initial card membership procedure is met, the Company will refund the $19.95 enrollment fee only.
18. CANCELLATION AND REFUND POLICY FOR MONTHLY BENEFIT MEMBERSHIP; The $19.95 monthly charge will continue to be processed until Your Account is cancelled by calling or at ***. If the cancellation is outside the initial (30) day cancellation period as provided in Section 17 of this Agreement or if You cancel Your Account after the monthly debit has occurred, the cancellation will terminate all subsequent debits, but will not: result in a refund for the prior or current months.Mr. contacted customer service September 6, 2018 to cancel his account, which was completed per his request. At that time, no refund was issued, per the Terms and Conditions, which were agreed to at the time of signup. As a show of good faith, we have issued a refund for the last 6 months of charges of $19.95, which total $119.70.
Respectfully,Customer Complaints Unique Card Services
Case ID: ***Dear Ms Palmer-Edwards,This is a response to case ID *** for Ms ***Ms***? was never charged from our companyShe did complete an application on 5/24/but the $charge was declinedMs *** called our customer service center on 5/24/to cancel the
application stating she never applied for itThe account was cancelled and no other billing attempts were madeWe have listened to the recorded call and the customer service agent in question did not curse during the callEither way, with the accusation of this happening a notification has been given to the HR department for further development of our staff and how to properly handle calls.In the mean-time, if Ms *** could send proof of the $charge she is stating is from our company, we will be happy to further look in to the matter to help determine who billed her.Don't hesitate to contact us if you need further assistance.Respectfully,Customer Complaints Unique Card Services