Unique Card Services

Case ID: ***Dear Ms Palmer-Edwards,This is in response to case ID *** for Mr ***Mr *** signed up for our program November 27, and paid the initial membership fee of $Mr *** also made payments of $(December 27, and January 12, 2018) for Roadside
assistance and Legal assistanceAs stated in our terms and conditions, Mr *** had days to cancel and receive a refund of the $and the monthly benefits would have been cancelled at that timeAs a gesture of good faith, we have refunded the $membership fee and also the $monthly benefits fees to Mr ***The terms and conditions clearly state the refund policy, which I have copied to this response:CANCELLATION AND REFUND POLICY FOR INITIAL ENROLLMENT: You may cancel Your initial enrollment in the UNIQUE CARD SERVICES™ Shopping Club Program within (30) days from the receipt of the Welcome Kit and UNIQUE CARD SERVICES™ Shopping Card, To receive a refund of the initial $enrollment fee, You must first contact the Company to obtain a Return Authorization NumberUpon receiving the return authorization number, You must then return all membership documents and the UNIQUE CARD SERVICES™ Shopping Card to: Unique Card Services, PO Box 757, Hopwood, PA REFUND GUIDELINES MUST BE CAREFULLY FOLLOWED TO ASSURE A PROMPT REFUND OF MONIESThere will be no refund of the initial enrollment fee in the event that there are Unpaid Balances posted to Your Account or if there are pending merchandise ordersYou must allow at least seven (7) business days from the Company's receipt of Your returned membership materials and shopping card for any refund to be processedIncluded in Your membership fee is a $non-refundable application feeIf the refund of initial card membership procedure is met, the Company will refund the $enrollment fee only.Don't hesitate to contact us if you need further assistance.Respectfully,Customer Complaints Unique Card Services

Case ID ***Dear Ms *** ***,This response is in reference to case ID ***We have looked through our database for any information on the complainant, Mr ***We do not have any information on Mr ***, nor any information that we have charged his accountWe are happy to look in to
this further if Mr *** could provide more informationHe is more than welcome to contact us at ###-###-#### so we can look further in to his concerns and rectify the situation.Customer Complaints Unique Card Services

Case ID: [redacted]Dear Ms Palmer-Edwards,This is a response to case ID [redacted] for Ms [redacted]. Ms. [redacted] was never charged from our company. She did complete an application on 5/24/17 but the $29.95 charge was declined. Ms [redacted] called our customer service center on 5/24/17 to cancel the...

application stating she never applied for it. The account was cancelled and no other billing attempts were made. We have listened to the recorded call and the customer service agent in question did not curse during the call. Either way, with the accusation of this happening a notification has been given to the HR department for further development of our staff and how to properly handle calls.In the mean-time, if Ms [redacted] could send proof of the $65.00 charge she is stating is from our company, we will be happy to further look in to the matter to help determine who billed her.Don't hesitate to contact us if you need further assistance.Respectfully,Customer Complaints Unique Card Services

Dear Ms [redacted],This is a response to case ID [redacted] for Mr [redacted]. Mr [redacted] attempted to sign up for membership on 2 separate occasions on the 6th of December 2017. Once at 6:30:43pm and the second time at 6:32:21pm. Each instance of the attempt to sign up the transaction was rejected by...

our gateway to not being able to validate the address associated with the card being utilized. All of this is done by our payment gateway portal and is automatically rejected and never settled to our account. Mr [redacted] did contact us on the same day of application and this process was explained that the transactions were rejected due to the Address Verification System failure.Don't hesitate to contact us if you need further assistance.Respectfully,Customer Complaints Unique Card Services

Case ID: [redacted]Dear Ms Palmer-Edwards,This is in response to case ID [redacted] for Mr [redacted]. Mr [redacted] signed up for our program November 27, 2017 and paid the initial membership fee of $29.95. Mr [redacted] also made 2 payments of $19.95 (December 27, 2017 and January 12, 2018) for Roadside...

assistance and Legal assistance. As stated in our terms and conditions, Mr [redacted] had 30 days to cancel and receive a refund of the $29.95 and the monthly benefits would have been cancelled at that time. As a gesture of good faith, we have refunded the $29.95 membership fee and also the 2 $19.95 monthly benefits fees to Mr [redacted]. The terms and conditions clearly state the refund policy, which I have copied to this response:17. CANCELLATION AND REFUND POLICY FOR INITIAL ENROLLMENT: You may cancel Your initial enrollment in the UNIQUE CARD SERVICES™ Shopping Club Program within (30) days from the receipt of the Welcome Kit and UNIQUE CARD SERVICES™ Shopping Card, To receive a refund of the initial $19.95 enrollment fee, You must first contact the Company to obtain a Return Authorization Number. Upon receiving the return authorization number, You must then return all membership documents and the UNIQUE CARD SERVICES™ Shopping Card to: Unique Card Services, PO Box 757, Hopwood, PA 15445. REFUND GUIDELINES MUST BE CAREFULLY FOLLOWED TO ASSURE A PROMPT REFUND OF MONIES. There will be no refund of the initial enrollment fee in the event that there are Unpaid Balances posted to Your Account or if there are pending merchandise orders. You must allow at least seven (7) business days from the Company's receipt of Your returned membership materials and shopping card for any refund to be processed. Included in Your membership fee is a $10.00 non-refundable application fee. If the refund of initial card membership procedure is met, the Company will refund the $19.95 enrollment fee only.Don't hesitate to contact us if you need further assistance.Respectfully,Customer Complaints Unique Card Services

Dear Revdex.com Representative,We are in receipt of your complaint ID [redacted] in regards to a billing issue with a customer, Mr [redacted]Mr [redacted] filled out an application to receive our service September 3, 2017, at which time he was billed the $29.95 one-time fee for the services, as stated in our Terms...

and Conditions. Mr [redacted] then called our customer service department September 5, 2017 to cancei those services, which were cancelled and issued a refund of $19.95. We have since issued an additional $10.00 refund on September 25, 2017, which is the cancellation fee, which is explained in our Terms and Conditions. This will settle all billings from Unique Card Services. I am unaware of where the other charges are coming from but it is not our company. We are more than happy to look in to the other billings if Mr [redacted] would fax us a copy of the other charges he is claiming to be our company. Our fax number is ###-###-#### and he can out that to the attention of Billing Department.Should you need any other information, feel free to contact us at ###-###-#### Monday through Friday 9am - 5pm Eastern Time or by email at [email protected],Billing and Cancellations Unique Card Services

Case ID: [redacted]Dear Ms [redacted],This is a response to case ID [redacted] for Ms [redacted]. We have received multiple calls from Ms [redacted] in regards to a Razr scooter that was ordered on 8/1/16. Unfortunately, we were unable to fulfill the order as the product was on back order and eventually...

discontinued from our vendor. We issued a refund of $39.06 on 8/2/16 for the portion of the order that involved the scooter. We have since mailed out the remaining products that were ordered and have yet to receive any additional payments for the amounts owed. Considering the experience Ms [redacted] has had with our company, we are willing to cancel out any further obligations for repayment as a gesture of good faith and apologize for any inconvenience this may have caused.Don't hesitate to contact us if you need further assistance.Respectfully,Customer Complaints Unique Card Services

Case ID: [redacted]Dear Ms [redacted],This is a response to case ID [redacted] for Ms [redacted]. The first thing that needs to be pointed out is that we are not [redacted] and have no affiliation with them. As to the debiting of Ms [redacted]'s account, I have attached the 2 attempts...

Ms [redacted] made to sign up for the Unique Card Services program. As noted on the attachments, both transactions were declined for not being able to validate the address provided with the card details. We do not have any recording of a call, which is not unusual as Ms [redacted] is technically not a customer and therefore have no account to attach the recording too. I do not dent the fact that Ms [redacted] called us, we just don't have the ability to listen to the call.Don't hesitate to contact us if you need further assistance.Respectfully,Customer Complaints Unique Card Services

We have no customer in our system by the name of the Complainant and no account that matches the phone number, address or email address of the Complainant.  USA Credit has not enrolled a new member since September, 2011, so that tells us that this person is probably talking about a different...

company if this started in 2016.  If you would ask her to provide the descriptor of the debiting party as it appeared on her bank statement, we might be able to assist in determining the identity of the company who debited her account.  John F[redacted].  ###-###-####

My debit card was charged by this company for $29.95 for no reason whatsoever. I have no idea who they are, or what they want. They had absolutely no right to do what they did and I just want everyone out there to know that this company is nothing but a thieving scam and fraud of a company. Please, don't waste your time or money on them and if they charge you when you didn't ask them to, sue the heck out of them. Just like I am going to do.

My debit card was charged by this company for $29.95 for no reason whatsoever. I have no idea who they are, or what they want. They had absolutely no right to do what they did and I just want everyone out there to know that this company is nothing but a thieving scam and fraud of a company. Please, don't waste your time or money on them and if they charge you when you didn't ask them to, sue the heck out of them. Just like I am going to do.

these people have bad customer service like really... also I just wanted to cancel an account that I know nohing about and they hung up on me!!!!

I applied for a line of credit. I was approved for a certain limit. I never accepted the offer, but yet I was still being charged a monthly fee for something I didn't accept or even know I had. I have cancelled the contract now, but could not get a refund on a product I never used or accepted.

I applied for a line of credit. I was approved for a certain limit. I never accepted the offer, but yet I was still being charged a monthly fee for something I didn't accept or even know I had. I have cancelled the contract now, but could not get a refund on a product I never used or accepted.

I would like told thank you people for helping me, not to sign up with this company. *** is the best, I will stick with them. They don't charge you a fee, there customer service is great.

I would like told thank you people for helping me, not to sign up with this company. *** is the best, I will stick with them. They don't charge you a fee, there customer service is great.

The issue with this company is that they have flooded my email with several advertising of their horizon gold card with $1000 credit line approved. When I did the application, they debited my account for $29.95 (i.e. 2x) and the application never said approved or rejected. I never received an account number and the further off I got into it, I saw that this was not an actual credit card but an outlet for online shopping. The advertising for one is misleading. Secondly, they debited my card 2x for the enrollment fee and when I called the customer service line, initially they never picked up and today, December 19, 2017 when they did pick up, the customer service representative was very, very rude. She was hollering at me in the phone with a very negative and condescending tone. She was not helpful to me at all when I request that the funds be placed back on my card. She stated again in a very rude manner that because my credit card was a prepaid card the funds show pending and I would have to call my bank and have them to removed the hold. Then she hung up on me.

The issue with this company is that they have flooded my email with several advertising of their horizon gold card with $1000 credit line approved. When I did the application, they debited my account for $29.95 (i.e. 2x) and the application never said approved or rejected. I never received an account number and the further off I got into it, I saw that this was not an actual credit card but an outlet for online shopping. The advertising for one is misleading. Secondly, they debited my card 2x for the enrollment fee and when I called the customer service line, initially they never picked up and today, December 19, 2017 when they did pick up, the customer service representative was very, very rude. She was hollering at me in the phone with a very negative and condescending tone. She was not helpful to me at all when I request that the funds be placed back on my card. She stated again in a very rude manner that because my credit card was a prepaid card the funds show pending and I would have to call my bank and have them to removed the hold. Then she hung up on me.

This Company had charged my debit card twice in the same day for the same amount of 29.95 . When at the time of signing up that my card was declined or that I was . I don't remember which it was but even at that it was only supposed to be 29.95 one time fee and a 19.95 member ship fee. This was bill on 12/06/2017. I talk to the phone number provided by there web page and a lady by the name of Melissa told me that they would not be collecting those charges however my bank is telling me that they be about transferring the amount tommorow. Then I have to file a complaint. But I don't know why it can't just be stopped before it happens

This Company had charged my debit card twice in the same day for the same amount of 29.95 . When at the time of signing up that my card was declined or that I was . I don't remember which it was but even at that it was only supposed to be 29.95 one time fee and a 19.95 member ship fee. This was bill on 12/06/2017. I talk to the phone number provided by there web page and a lady by the name of Melissa told me that they would not be collecting those charges however my bank is telling me that they be about transferring the amount tommorow. Then I have to file a complaint. But I don't know why it can't just be stopped before it happens