Unirush Financial Services

NO ONE USE THIS SERVICE.! THEY ARE FRAUDTHEY HAVE NO LIVE PERSON TO SPEAK WITH (TELEPHONE) OR EMAILTHEY WILL NEVER SEND YOUR CARD WHEN YOU HAVE DIRECT DEPOSITRUSSEL S*** SHOULD BE CHARGED WITH FRAUD & NEGLEGENCEI WILL BE PURSING A CASE

Again, I cannot access my card on line or anywhere else. This is because they suspended one card and issued another same exact card with the same numbers.....If I wanted my direct deposits to go there it would not be possible because of Rushcard's system upgrades that they say caused this error. The problem is not corrected and I need access to my account REGARDLESS of if there are FUNDS or NOT!The previous message showed the exact same image below of which was copied from their website at the time of emailYour
user account has been suspendedIf you believe you are seeing this
message in error, please contact RushCard Member Services at *** (###-###-####)
Username:
Password:

Paperwork and documentation has been sent over to rush card on numerous occasions regarding approved refund and status of equipmentThank you!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** ***
I would be happy to have accepted theim returning the deposit to the ***In there response they stated that they recieved the deposit on 02/02/2016, then they say that on02/01/they returned the depositHow can that be that they returned a deposit on 02/01/when the deposit was not posted until 02/02/2016? That makes absolutely no sense at all Here we are and it is 02/09/and the deposit has not been returned to the ***First there would show a return fee of $when a deposit is returned to the issuerI want proof that they have returned the deposit to the*** ***

My issue is that The people working for RushCard are dishonest, fraudulent & very insensitive & they will definitely see me in courtThey caused me & my children to have a terrible Christmas due their mistake, unprofessionalism and poor judgementEveryone with complaints should get a campaign started because they need either (1) Hire professional customer service reps, (2) provide extensive training or (3) go out of business

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
I have received your email and yes they have fixed the problemThank you for your help
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
I spoke to the corporate office(finally got through)The lady stated that my copies sent were not clear enough to make out the infoShe told me that she can reverse the paychecks back to my employer is all she could doI agreed, then she stated that she could only reverse one paycheck due to my credit card payment being taken out of the previous paycheckSo I would still have a remaining balance over dollarsSo she reverse the one paycheck and put me on holdThen returned to the call to inform me that they are actually sending me a new cardAFTER she reverse one of my paychecks, I asked her did she reverse it already she stated yesShe said it takes 3-business days for my employer to receivedI told her I need the remaining balance asap but I can't afford dollars, she told me she's sending 2day shipping and charged my accountI told her that I couldn't afford the fee she stated you also stated you wanted the card asapNo previously I was told I would get this fee waivered but she said noNo my first call about this lost card was at the end of April NOT May 3rd that was a follcall to see what was going on and why I haven't received my cardTo find out there wasn't a card sent yet, that's when I failed one of the questions and went from thereAs of right now I still haven't received my other paycheck that was reverse , and I can't pay my billsThey don't care that this was their error! If the end result was to re send me a cared then why did one of my paychecks reversed and making me wait even longer to finish paying my bills! They haven't offered any credit or anything to show their at fault!
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Both deposits were received on the 29thIssue is resolved and I am in process of changing
accounts
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Reasons for objection:
I am unable to transfer the $in my RushGoals to my debit card for withdrawal.
I continue to get an error message when I attempt to use the online services to request a transfer
I called member services on Wednesday, October 21, to request assistance with the transfer and was told my issue would be forward to account specialist and they would contact me within hours and I have not heard from them via phone or emaili called member services again on Friday, October 23, and was told again that my issue would be forward to account specialist and when I requested to speak with account specialist I was put on hold for over an hour only to speak with a supervisor who stated that I can only communicate with account specialist via emailAt which time, I sent an email to [email protected] The ticket code I received in an acknowledgement email is ***
I have attached a screenshot of my attempt this morning of my money in RushGoals as well as the error message received when attempting to transfer the funds
Regards,
*** ***
***
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. I called in again and I had one person help me and he had me contact the hotel on a conference call and he spoke with the lady from the hotel and she gave him the transaction number and everything because he said that because of the system was messed up around the time that they sent the refund it could've gotten messed up so it was rush cards fault and not the hotels but I have yet to recieve my money, but their system is up and runningI also sent rush card a copy of the receipt from the hotel refunding it to my card and I have yet to hear anything from them as wellEverytime I call in now I get different stories and I still get the run around about my moneyI am extremely exhausted with this whole situation and this company
Regards,
*** ***

February 22,
none;"> VIA ONLINE SUBMISSION: Revdex.com W Seventh St Suite Cincinnati Ohio Re: Consumer: *** *** Complaint number: *** Complaint date: February 15, To Whom It May Concern: This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information. RushCard experienced a significant service interruption on Monday, October 12, related to our processor conversion. The conversion took significantly longer than expected and we were down for several hours more than we had previously alerted our cardholders. In addition, after we came back up, we experienced delays in posting direct deposits, the cardholder website was intermittently unavailable and some information on the website, including balance information, was incorrect. In addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic to the call center. We increased the number of incoming trunk lines to the maximum supported by the telecom equipment, but still experienced longer than usual wait times and some callers were unable to get through. We worked around the clock to resolve these problems. At this time, our system is up and running and cardholders have access to their funds and account informationWe are proactively reaching out to our customers who were impacted by the outage and confirming that their cards are working properly. In addition, as a Thank You to our cardholders for sticking with us, we have announced a Fee Holiday beginning November 1, and continuing through February 29, 2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/It is important to note that while we had processing issues and at times customers were unable to use their cards, at no times were cardholder funds or personal information at jeopardy. At all times, cardholder funds were accounted for and on deposit at the issuing bank and protected by FDIC insurance*** *** complaint states she did not timely receive a replacement card*** *** further indicates there was a delay in processing her replacement card and that she is having difficulty with receiving her funds that is located on her RushCard account. On December 31, 2015, *** *** contacted RushCard customer service and requested for an expedited replacement card*** *** contacted customer service again on January 16, 2016, to request another replacement cardDue to conversion related system errors, a new RushCard could not be generated for *** *** and she was advised that her previous card encountered an error with processing the expedited replacement cardOn February 2, 2016, *** *** reapplied for another RushCard account processing a replacement card via regular mail.On February 17, 2015, due to the conversion RushCard processed a transfer of *** *** funds to her new account ending in *** *** has received her card and has unrestricted access to her fundsOn February 22, 2016, a customer service specialist attempted to contact *** *** for a follow upWe appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service. RushCard Corporate Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Not only was I inconvenienced in not being able to access my money for days on Thursday, October 22nd I contacted RUSHCARD member services to advise that there is $missing from my account ending in *** due the glitch in their system from Oct 12th to Oct 22ndRepresentatives by the name of Jessica and Dan advised that a tracking/tracing request has been submitted and funds will be credited to my account within 1-business daysToday being the 3rd business day a credit does not appear to be posted to my account. I request the executive office of UniRush or someone in their line of business contact me as soon as possible
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
However, the issue of receiving texts saying the money is on the account has happened more than onceHopefully, that issue will be resolved soon
I'm fine with the results other than that one last issue
Regards,
*** ***

January 5,
none;"> VIA ONLINE SUBMISSION: Revdex.com W Seventh St Suite Cincinnati Ohio Re: Consumer: *** *** Complaint number: *** Complaint date: December 29, To Whom It May Concern: This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information. RushCard experienced a significant service interruption on Monday, October 12, related to our processor conversion. The conversion took significantly longer than expected and we were down for several hours more than we had previously alerted our cardholders. In addition, after we came back up, we experienced delays in posting direct deposits, the cardholder website was intermittently unavailable and some information on the website, including balance information, was incorrect. In addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic to the call center. We increased the number of incoming trunk lines to the maximum supported by the telecom equipment, but still experienced longer than usual wait times and some callers were unable to get through. We worked around the clock to resolve these problems. At this time, our system is up and running and cardholders have access to their funds and account informationWe are proactively reaching out to our customers who were impacted by the outage and confirming that their cards are working properly. In addition, as a Thank You to our cardholders for sticking with us, we have announced a Fee Holiday beginning November 1, and continuing through February 29, 2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/It is important to note that while we had processing issues and at times customers were unable to use their cards, at no times were cardholder funds or personal information at jeopardy. At all times, cardholder funds were accounted for and on deposit at the issuing bank and protected by FDIC insurance*** *** account records indicate that she engaged in transactions on 10/12/2015, until such expenditures left her account carrying a balance of $RushCard records show that there was no error that occurred on *** *** account at the time of the conversion, therefore no compensation will be provided to the account We appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service. RushCard Customer Service

December 23, VIA ONLINE SUBMISSION: Revdex.com W Seventh St Suite Cincinnati Ohio Re: Consumer: *** ***
Complaint number: *** Complaint date: December 21, To Whom It May Concern: This letter is in response to the consumer complaint referenced above UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. *** *** complaint states that he was unable to access his direct deposit and he could not get in contact with RushCard Customer Service*** *** requested that his employer reverse his direct deposit from his RushCard account*** *** also stated that he made a *** load in the amount of $to his account and do to the fact he had a negative balance the *** load was depleted from his account. *** *** requested for his funds to be loaded back to his account On October 21, 2015, *** *** direct deposit was received and posted to his accountRushCard's history indicates that between October 21, and October 29, several transactions were processed successfullyDue to *** *** request by his employer the direct deposit was reversed from the account on November 2, 2015, which took the account into a negative statusOn December 10, 2015, a *** load in the amount of $was loaded onto *** ***’s account and the funds were depleted due to the negative balance on his accountAttached to the complaint response is a screenshot of the transaction history on *** *** RushCard account We appreciate this feedback and sincerely apologize for the inconvenience this matter has caused Our goal is to provide financial convenience supported by reliable customer service Regards, RushCard Corporate Customer Service

This letter is in response to the consumer
complaint # *** referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources.
On June 06th, 2016, *** *** contacted UniRush to file a dispute for an Unauthorized ATM withdraw that occurred on the same day, amounting $402.00, located at *** *** *** *** *** *** *** said she was at work when the transaction occurred, and her card was in her possession the whole time
Based on the investigation, UniRush found no invalid pin counts; in other words, the perpetrator knew *** *** pin numberAlso, approximately one hour after the withdraw, there were two balance inquiries at the same ATM with an available balance of $
If *** *** has any additional questions or concerns, she can reach us by calling the number on the back of her CardWe appreciate *** *** feedback regarding this matter, and the opportunity this will provide for us to improve this letter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
No I don't agree with thisShe told me something differnt on the phone she said that I was getting $dollars backI shouldn't have to pay for a card that they never activated or a monthly fee when I couldnt even use the account because they activated a card that went to an address other then mine when I called and told them before this situation occurredI do not accept this I want the remainder of my money that was deposited in my account $witch will equal the amount of my check $I am tied of them lieing to meToday on the phone she said she was sending me a check for $and it would take another to days to investigateI don't understand how much more investigation they need to doI am frustrated and fed upThey are not true to their word.
Regards,
*** ***

Revdex.com
W Seventh St Suite
Cincinnati Ohio
Re: *** *** ***
May 13,
We received *** *** complaint
regarding access to her funds and the level of customer service received. Rush Card logs all customer contact and
activity associated with financial cards
All RushCard disputes are handled
through our dedicated dispute team and are worked in the order that they are receivedAfter investigating
the dispute, the claim was determine to be found in *** *** favorA final credit in the amount of $has been issued to *** *** account on 5/6/A letter has been sent to the address on the
account of the resolution and the case has been closedWe apologize for any inconvenience this
may have caused *** ***
We appreciate *** *** feedback
These types of issues go directly against our mission of access and inclusion
for everyone and we look to be clearer and avoid similar problems for all of
our customers
Regards,
*** ***
Customer Service Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
I am now able to access my account but still not a customer service repAn automated call was received but not a live person just to say we are working on the problemI have received two emails from Rushcard advising they can't locate my account and to provide the same information in two separate emails and still no responseI need to speak to someone because there are duplicate transactions against my account that's needs to be rectified and reversedMy email has been the same for five years as well as my accountSo not sure as to why I also never received any updates of any issuesAll information I found was through *** or tweeting *** *** directly
Regards,
*** ***

Employees lied to me for days about my tax return being thereFinally after the third day, a supervisor (among other Ones that lied to me) finally said they sent it back to the IRSI spent about 3-hours on the phone within daysTo find out when they needed me to verify myself I didI sent them the info they needed at pm on Wednesday, they sent my tax return back to the IRS at pmAfter they received the info they "needed" will never deal with them again!