Unirush Financial Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint I received the replacement card today but I'm unable to activate the cardI've called a number of times and I've called customer service, they said it was activated but when I call my account the card isn't activatedI just need the replacement card to be activated and to work
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint When trying to retrieve my funds, Rush card is still stating that they cannot lift block my funds after two weeks of contacting the companyThey are telling me they cannot release the block from my account with no valid reasonAfter calling two week being on hold for hours, customer service hanging up multiple times, I still have no access to my money.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
I have not gotten my funds, yet others have who completed requirements after meSome people are doing them today and receiving themI am not happy about it
Regards,
*** ***

"
line-height:150%,sans-serif">Revdex.com
W Seventh St Suite
Cincinnati Ohio
RE: Case *** *** ***
April 23,
We received *** *** complaint
regarding the access of her funds and the level of customer service
received. RushCard logs all customer
contact and activity associated with financial cards
We
completely understand *** *** concern with her dispute that was filed on
4/17/for multiple unauthorized transactions in the amount of $All
RushCard disputes are handled through our dedicated dispute team and are worked
in the order that they are receivedI am showing we received the written dispute
form back from *** *** on 4/18/After
investigating the dispute we have denied *** *** claim and RushCard is
unable to credit the account*** *** should receive a letter explaining the
denial and can file a dispute for the outcome of the claim by following the
instructions on the letter received
We
have also pulled all the calls on the account and reviewed them to insure ***
*** was advised of the correct information and the agents were courteous throughout
the callsA security question has been
added onto *** *** account at the time when she called in to report the
unauthorized transactions A replacement
card has been issued via regular mail on 4/17/which will take up to 7-
business days to receiveIf *** *** would like to receive her card sooner
we would be more than happy to issue an expedited card to the address on file
with a $fee We sincerely
apologize for any inconvenience and frustration this has caused *** ***
We appreciate *** ***
feedbackThese types of issues go directly against our mission of access and
inclusion for everyone and we look to be clearer and avoid similar problems for
all of our customers
Regards,
*** ***
Customer Service Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint I still have not received the remainder of my check and I called Cathy from Rush card back and I was told it was sent outIt is now the 21st of October and no checkThese people lie to me all the time and I am in constant battle with themI am really sick of talking to them because I get no where They do not care about their customersthis has been going on since the end of AugustThis is unacceptable and bad customer serviceThese people should not be allowed to handle other people"s money at allI am behind on all my bills because of there negligenceI owe late fees on everything not to mention my car insurance was cancelled and I had to come up with a whole new down paymentThis is not fair and these people get away with it
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
While I appreciate the timely response submitted, this does not address the issue of the company allowing funds assigned to one account to be transferred to anotherI never consented to this I'm at a loss of funds going into the second weekThis is a prepaid card! Overdrafts should not occur with this type of account! I'm disappointed with the routine attitude that is being demonstrated by the reps No one can admit that a mixup occurred, the charges should have never been allowed and that they were wrong I just want my moneyI'm on fixed income! Plain and Simple!
Regards,
*** ***

December 17, VIA ONLINE SUBMISSION:
Revdex.com
W Seventh St Suite Cincinnati Ohio Re: Consumer: *** ***
Complaint number: ***
Complaint date: November 28,
To Whom It May Concern:
This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information
Per previous response, On October 12, 2015, *** *** attempted to process a card to card transfer in the amount of $from card number ending in *** to ***The card to card transfer failed and the funds were not deducted from *** ***’ RushCard accountAttached to the complaint response is a screenshot of the transactions from the card numbers ending in *** and *** on the date of October 12, We appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service
RushCard Customer Service

Horrible customer service or lack there ofI have yet to speak with someone about my accountI have not received my direct deposit and I'm unable to use my cardMaybe that's why this company is not Revdex.com AccreditedThe *** family should be ashamed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint I have not received my Payroll, to this day they have suspended my account. Every time I call there is someone from the Philippines who picks up and hangs up, says that they are a supervisor or manager and cannot do anything from there and they have to email the home office. I have spent more than hours on the phone to no avail. They will not copy me on the email and still have my account frozen. My rent is still not paid and accumulating a late charge of $a day along with my insurance and car payments
Regards,
*** ***

Revdex.com
W Seventh Street, Suite
Cincinnati, Ohio
RE: Case *** *** ***
We have received Ms***’s copy of her lease agreement
and will honor the hand written letter from her landlord as it relates to the
late fees applied for her rentWe have credited her account $today
4/8/We sincerely apologize for the inconvenience and frustration Ms*** had to endure during this ordeal
We look to get data from our IT department to get to the
root cause of the issueThese types of issues go directly against our mission
of access and inclusion for everyone and we look to be clearer and avoid
similar problems for all of our customers
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Do you see how they make excuses and the response is according to old notes in the system and I keep getting the same run aroundI have sent everything back in since 10/20/and they said they are just waiting for approval from corporate and I last spoke to them on 10/24/They said everything is good just waiting on the approval of social security forms for proof of adress because they are lieing that they take a utility bill such as a water bill because they denied my water bill which was the most recent water billI have fowarded an updated id a social security card and social security benefit letter a veterans administration benefit letter and my veterans administration id so keep playing around an telling me everything I already heard and took care of and they keep saying to business days and monday will be the 6th business dayI am getting played with in the mean time I have been evicted my cell phone has been shut off and my kids have no food shelter clothes or coustumes for holloween must be nice rush card does not care in mean time here is all my forms I sent Revdex.com and im getting the run around I have already contacted a lawyer because they are illegally holding my funds now oh and they say then send corporate and email everyday how come I get no response from anyone everyone says theyll call me back and never get a call back my life and my kids life are on the line here and its not cool to hold a veterans benefits from them there thieves at this pointattached is most of the forms fowarded to rushcard now does it look like they took my water bool and still waiting on approval of my social security forms I have no means of money in my life right now and I cant provide for my family and also I get paid tuesday by the veterans administration then I will for the second month have no access to my funds now how fair is that im percent disabled got hurt in iraq I cant work this is abuse towards the disabled and its not going to flyi needed my money yesterday

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
The matter wasn't resolved...I' m still out of $ and have heard from no one
Regards,
*** ***

RevDex.com
W Seventh St Suite 1600">Cincinnati
Ohio
RE: Case *** *** ***
January 24,
We
received Ms***’s complaint regarding the access of her funds and the
level of customer service received.
RushCard logs all customer contact and activity associated with
financial cards
We completely understand Ms***’s concern with
her accountWe are showing that a dispute was filed on 12/19/Per policy
and procedure as it relates to disputes there are a couple distinct timeframes
that are typically addressedBased on the complaint Ms*** indicates she
was given different time frames, first on behalf of Rushcard I’d like to apologize
for any confusion, frustration and inconvenience this may have causedThere’s
a business day timeframe as it relates to provisional creditsUpon receiving
the written dispute form within business days of the verbal dispute being
filed the customer may be eligible for a provisional credit if the customer has
ACH (direct deposit) on the account dispute is filedAs an overall timeframe
of investigation based on the type of dispute it could be a 45-investigation
time period and in some cases up to daysTypically, the dispute
investigation would not take days but the time is given at times to further
complete investigations
Bancorp handles all disputes on Rushcard’s behalf
and Ms*** will need to contact Bancorp for any updates regarding her
disputeBancorp phone number is ***We sincerely apologize for any
inconvenience this has caused Ms***
We
appreciate Ms***’s feedbackThese types of issues go directly against
our mission of access and inclusion for everyone and we look to be clearer and
avoid similar problems for all of our customers
Regards,
*** ***
CS - Audit/Compliance Analyst

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint I called over nine times to get the matter resolved with customer service Finally I get a supervisor Jason...whom was very helpful I don't know how my account number could have been invalid My check has been deposited into the same account number for over years I spoke with my payroll departmentShe showed me all the previous deposits No account number was changed The company has not contacted me directly I even called the corporate number....the phone just rangI called RUSH Communications spoke with a person there....she was no assistance either I am shopping for another source to deposit my payroll check This company has no care when it comes to customers whom have been with them several years I should get paid just for my inconvenience I have never had any problems with direct deposit from any bank What really got me is I had to repeat my story over and over to every agentI know calls are documented When I asked for a manager I was denied, and told my check was there but in an invalid status and would be sent back to the bankI would have to wait to business days before I get my checkThen I got Jason who was very helpfulHe sent a message to his manager and I received my check the next morningIt was late but I got it
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that while my issue WAS resolvedI am still dissatisfied with the company policies and business practices of UniRsh (Rush Card)I will be cancelling my account soon, and I feel that people should BEWARE when dealing with Rush CardI am fine with this matter being closed as there is nothing more that I want from this company, other than to no longer have to deal with itI will be removing all of my funds and closing my account within the week
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
yes I did talk to the lady and she tried to trick me into lyingI went back to my records and gave her the proper dates which she sawThen she tells me,that I had to wait 90days before I will hear from themMy response was, how many 90days I have to waitthey has been telling me the same thing all of time how many 90days I have to waitjust another stall tactic which I am tried of they mess up my credit and take my money this is embezzlement and they act like they don't careso anything you can do will be appreciate,

Revdex.com
* * *** ** *** ***
*** *** ***
class="MsoNormal">RE: Case *** *** ***
September 23,
This is in response to Mr***
complaint regarding the dispute process and how it relates to provisional
credits
We show Mr*** disputes were
forwarded to *** and received on 9/22/RushCard agents take necessary
information from our members to start a dispute process and this is deemed a
verbal claimAlthough, it starts the dispute process it doesn't allow the member
to be eligible for a provisional credit until a written form is submitted by
the customer to ***RushCard agents send the form to the member and the
member needs to review the form and submit it to *** directlyMr***
was advised from customer service of the dispute process time frameWe show the
written form was received by *** on 9/22/After further review of Mr
***’s account, *** reached out to him and advised that his situation has
been escalated and the investigation for any provisional credit would be
completed on or before 10/1/
Per our terms and conditions
under Your Liability for Unauthorized
Transfers it states “Under *** U.S.AIncOperating Regulations, your
liability for unauthorized *** debit transactions on your Card Account is
$*** if you notify us within two business days and you are not grossly
negligent or fraudulent in the handling of your CardThis reduced liability
may not apply to ATM transactions, PIN transactions not processed by Visa, or
certain commercial card transactions.” Since the three transactions in
questions are PIN transactions (one from an ATM and two from *** where the
funds were advanced to the cardholder over the counter), they do not qualify
for the reduced liability and will need to follow the proper investigation
processWe advise Mr*** to contact *** to remain updated on the
investigation and process***’s contact number is ***
We appreciate Mr***’s
feedback and membership with us here at RushCardThese types of issues go
directly against our mission of access and inclusion for everyone and we look
to be clearer and avoid similar problems for all of our customers
Regards,
*** ***
Customer Service Specialist

Revdex.com Cincinnati Ohio
W Seventh St Suite
Cincinnati Ohio
RE: Case *** *** ***
December
12,
We
received Ms***’s complaint regarding the availability of funds and the
level of customer service received.
RushCard logs all customer contact and activity associated with
financial cards
Per
response due to the direct deposit being a tax refund and the amount of the
deposit we require additional information in order to assist with posting the
depositAs our policy we require additional documents for verification of the
tax refund that is receivedThis policy is located in our cardholder
agreementDirect deposits are not sent over as a check, they are processed
electronically through the systemThis is not a glitch or a system issue of
how the direct deposit information came over to RushCardAs stated in the
previous response, the tax refund was sent over by the remitter with Ms***
husband’s name and RushCard has no control over how deposits are received
We
appreciate Ms***’s feedback. These
types of issues go directly against our mission of access and inclusion for
everyone and we look to be clearer and avoid similar problems for all of our
customers
Regards,
*** ***
Customer
Service Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. I have provided numerous screenshots that shows the funds were there I have talked to several agents who state that they have seen $and the $in my rush goals I have provided proof that the $showed it was successfully but never appeared in my rush card account I want my money your "glitch" took from me asap! I am really tired of going back and forth I need someone from Corporate to call me ASAP and advise that a refund of my $will be credited to my account That is the ONLY acceptable resolution Clearly this is a legit claim or I would not be wasting my time going back and forth with you about MY money! You've already had us out in the streets because we could not access funds I will NOT allow you to steal money from me too
Regards,
*** ***

November 14, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH
Re: Consumer: *** *** Complaint number: *** Complaint date: November 11, To Whom It May Concern: This letter is in response to the consumer complaint # *** referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. *** *** complaint contends that her funds for $are pending on her RushCard account. *** *** also states that she would like the pending hold to be released The transaction for *** *** in the amount of $was pending on *** *** RushCard account ending in 6298. As of November 14, 2016, the pending hold for $has since been released. On November 14, 2016, a corporate customer service representative attempted to contact *** *** to advise of the information. Regards, RushCard Corporate Customer Service