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University Hotel & Suites

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Reviews University Hotel & Suites

University Hotel & Suites Reviews (149)

Customer was contacted and advised that he was bill estimated readings from November through January at zero usageWe obtained a verified reading in February that generated a high bill for monthsVerified reading also obtained on March to validate bill

Please accept my apologies that you were not offered a payment arrangement on the final balance on your account Typically when a customer does not resume service with South Jersey Gas and has an outstanding balance this is due in full, however due to the circumstances regarding your low budget amount we should have offered an arrangement to pay the balance over several months

Meter is scheduled to be exchanged on 6/We will verify index and have meter tested for accuracyA hold action is noted on the account and the service will not be interrupted

As previously advised, we do not offer payment arrangements over more than months Customer was set up on a month arrangement, however this has not been paid and had therefore lapsed If customer would like to reinstate we can arrange another month arrangement as agreed previously but we are unable to offer any longer terms

Complaint: [redacted] I am rejecting this response because: While I appreciate the quick response from South Jersey Gas, I feel they should have 1) recognized the error much sooner than they did; and 2) shared in the cost burden for their customersIn my view, it's totally unacceptable to impose an undue burden (cost, stress, time) on approx12,customers without some type of significant remuneration to share this burdenRegards, [redacted] ***

Customer was contacted and advised bad reading on 3/due to inclimate weatherWe received a verified reading on 3/Canceled previous bill and rebilled customer actual usage

I spoke to Ms [redacted] today and apologized for the inconvenience to her The account has been set up and gas will be restored today When we receive a meter reading today we will issue a bill, can place on a payment arrangement if would like $compensation credit given on account

Refund check was mailed on 1/17/17; due to a computer system error the check was not issued previouslyI am sorry for the inconvenience caused and trust that the check has now been received

I contacted customer on 5/4/and advised that gas was being used with no customer record so we looked into the owner of property to bill them for the gas being usedCustomer thought he was being billed gas from ***He confirmed SJG meter number and was going to contact [redacted] to confirm and call me back

Complaint: [redacted] I am rejecting this response because: Still unable to reach customer support getting prompted "Were sorry we are experiencing difficulties please call back later" Called back at least times in a year Regards, [redacted] ***

Meter was faulty and produced high bill, this has been corrected and new bill generated for $Called customer to apologize and explain

Customer is out of country and unable to verify meter readingMeter is scheduled to be read again on 5/13/Issued new bill with office estimate and provided customer new bill amount through email

Please can the customer provide a South Jersey Gas account number or the service address, we do not supply gas to [redacted] *** Thank you

Left message and sent email to customer advising incorrect bill due to bad reading on 3/5/due to inclement weatherWhen we read the meter again in April the read rolled over instead of adjusting out the March billAdvised customer will be receiving new bill in the mail

Left message for customer advising will allow the full $and look into the issue with the company that handles our online paymentsProvided my phone number to reach me with any addditional questions or concerns

I advised Mr [redacted] and his mother that we have not received a valid ID or leaseThe ID was un readable and the lease was not valid as the landlord was contacted and confirmed he had not provided a recent lease for Mr [redacted] In order to start services at [redacted] **, we require a valid ID from Mr [redacted] , a lease that has been notarized by the landlord and a certificate of occupancy

[redacted] spoke to Mr [redacted] on 07-28-and advised new meter was set 09-17-with an index of 0000.Mr [redacted] confirmed his current meter index on 07-28-was 1518.Mr [redacted] states SJG is triple billing him.He was advised his historical data is consistent and he has high winter consumption Mr [redacted] also was advised he added additional appliances and temperatures were lower this year causing his bills to be higherThere was also a rate increase approved by the BPU 10-01-2014.There have been no payments on account since 11-17-and current balance is $2095.77.Mr [redacted] was offered to place balance on a month payment arrangement and a $good customer relation credit since he did not receive his bill in the mail.Mr [redacted] declined, stated he would take SJG to court, and then hung up

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Customer never charged for a return paymentLooked at last months of bills and no bill ever shows a returned payment or any additional chargesHave been working with [redacted] to allow the $they advised her would no longer be on her billHave to complete a manual adjustment and have it approvedOnce that is done her bill will be $less and will allow $in interest of good customer relationsOn June bill should see $adjustment and $adjustment

Check was mailed to customer on May 18th to [redacted] ***We have stopped this check and a new check is being reissued and mailed today to [redacted] ***We sincerely apologize for the delay

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