Spoke to [redacted] She states her tenant did get through to transfer services. Advised if she has future tenants, transfers can be complete through the on;ine portal. Also told her between 7am-8:30am and 6pm-8pm the call volume is very low and wait times shorter. ...
Customer was contacted and advised that he was bill estimated readings from November through January at zero usage. We obtained a verified reading in February that generated a high bill for 4 months. Verified reading also obtained on March 30 to validate bill.
Left message for customer advising will allow the full $35.00 and look into the issue with the company that handles our online payments. Provided my phone number to reach me with any addditional questions or concerns.
Customer was advised due to system error, bills did not genrate in March, April and May. Explained when she called the IVR system, the balance stated zero because a bill did not genrate and she did not have a balance when last bill in February did generate. Offered payment arrngement on...
balnce. Customer declined stating she paid bill in full. I advised no payments have posted. She stated it won't post until 09-28-2015. Gave her a $50.00 good customer relations credit and placed her back on her budget $80.00 per month. Resolved.
A message was left for the customer on 5/11/15. The security deposit of $100 has been waived and we are more than willing to make an arrangement with the customer. A direct extension was left on her message for her to contact us back.
Contacted customer and went over bills from this winter and last winter. Usage is comparable to previous usage. Advised of rate increase in October 2014. I offered to have meter exchanged and tested for accuracy. Meter will be exchanged on May 6, 2014.
Due to a system error we had not sent a final bill to Mr. [redacted] from when his account closed in July 2015. When we issued the bill on 5/20/16 it did show a credit on the account of $58.33, which is a BGSS credit given to all customers in January, this amount however did not...
include the final gas usage when this was billed the total amount owed came to $50.05. I apologize for any inconvenience caused and have credited the account with $10 as a goodwill gesture.
Left detailed voicemail stating SJG is printing agent only for Services Sentry. Provided service Sentry phone number for customer to reach them to cancelled o discuss charges. Also asked [redacted] to call customer service to verify and update billing address for [redacted]...
[redacted]. Will try again on 12-21-2015 to verify address.
Customer is out of country and unable to verify meter reading. Meter is scheduled to be read again on 5/13/15. Issued new bill with office estimate and provided customer new bill amount through email.
Left message and sent email to customer advising incorrect bill due to bad reading on 3/5/15 due to inclement weather. When we read the meter again in April the read rolled over instead of adjusting out the March bill. Advised customer will be receiving new bill in the mail.
I spoke to Ms. [redacted] today and apologized for the inconvenience to her. The account has been set up and gas will be restored today. When we receive a meter reading today we will issue a bill, can place on a payment arrangement if would like. $50 compensation credit given on...
Please accept my apologies that you were not offered a payment arrangement on the final balance on your account. Typically when a customer does not resume service with South Jersey Gas and has an outstanding balance this is due in full, however due to the circumstances regarding your low...
budget amount we should have offered an arrangement to pay the balance over several months.
Complaint: [redacted]
I am rejecting this response because: I received a check from South Jersey Gas for $264.97. They owed me 290.01. I Have no idea how they do their...
accounting. It may be a small sum that they neglected to add, but certainly if I did not pay a bill to them for such a small sum, they would put me in collections and charge me interest. This company seems incompetent and untrustworthy
Regards,
[redacted]
Meter is scheduled to be exchanged on 6/26. We will verify index and have meter tested for accuracy. A hold action is noted on the account and the service will not be interrupted.
We had [redacted] set up at the wrong meter and therefore we turned the gas service off in error for another customer's non-payment. I am sorry for the inconvenience caused to you in this matter and confirm that the [redacted] credits have been applied to the account again brining the balance down to...
$523.94. The account is now correct and this error will not occur again. Thank you for being so patient and providing the meter number to us on several occasions. I will be happy to place the balance on a payment arrangement over 6 months, please call customer service to set this up if you would like to.
Left a message and emailed customer advising both $19 fees have been removed and rolled balance back into an equal payment plan/budget of $70 starting with his June billing.
Company spoke to Mr. [redacted] on 12-01-2015 12:09pm. It was found Mr. [redacted]'s account was set up at [redacted] ave in [redacted] instead of [redacted] Ave. [redacted] Acoounts were corrected and customer currently has a credit balance of $200.79.
E-mail was received on 11-05-2015 to update banking information. Direct Debit was updated with new account information and non sufficient fund fees were removed 11-13-2015.
Spoke to [redacted] She states her tenant did get through to transfer services. Advised if she has future tenants, transfers can be complete through the on;ine portal. Also told her between 7am-8:30am and 6pm-8pm the call volume is very low and wait times shorter. ...
Customer was satisfied with callback.
Customer was contacted and advised that he was bill estimated readings from November through January at zero usage. We obtained a verified reading in February that generated a high bill for 4 months. Verified reading also obtained on March 30 to validate bill.
Left message for customer advising will allow the full $35.00 and look into the issue with the company that handles our online payments. Provided my phone number to reach me with any addditional questions or concerns.
Customer was advised due to system error, bills did not genrate in March, April and May. Explained when she called the IVR system, the balance stated zero because a bill did not genrate and she did not have a balance when last bill in February did generate. Offered payment arrngement on...
balnce. Customer declined stating she paid bill in full. I advised no payments have posted. She stated it won't post until 09-28-2015. Gave her a $50.00 good customer relations credit and placed her back on her budget $80.00 per month. Resolved.
A message was left for the customer on 5/11/15. The security deposit of $100 has been waived and we are more than willing to make an arrangement with the customer. A direct extension was left on her message for her to contact us back.
Contacted customer and went over bills from this winter and last winter. Usage is comparable to previous usage. Advised of rate increase in October 2014. I offered to have meter exchanged and tested for accuracy. Meter will be exchanged on May 6, 2014.
Due to a system error we had not sent a final bill to Mr. [redacted] from when his account closed in July 2015. When we issued the bill on 5/20/16 it did show a credit on the account of $58.33, which is a BGSS credit given to all customers in January, this amount however did not...
include the final gas usage when this was billed the total amount owed came to $50.05. I apologize for any inconvenience caused and have credited the account with $10 as a goodwill gesture.
Left detailed voicemail stating SJG is printing agent only for Services Sentry. Provided service Sentry phone number for customer to reach them to cancelled o discuss charges. Also asked [redacted] to call customer service to verify and update billing address for [redacted]...
[redacted]. Will try again on 12-21-2015 to verify address.
Customer is out of country and unable to verify meter reading. Meter is scheduled to be read again on 5/13/15. Issued new bill with office estimate and provided customer new bill amount through email.
Left message and sent email to customer advising incorrect bill due to bad reading on 3/5/15 due to inclement weather. When we read the meter again in April the read rolled over instead of adjusting out the March bill. Advised customer will be receiving new bill in the mail.
I spoke to Ms. [redacted] today and apologized for the inconvenience to her. The account has been set up and gas will be restored today. When we receive a meter reading today we will issue a bill, can place on a payment arrangement if would like. $50 compensation credit given on...
account.
Contacted customer and went over bills. Scheduled meter exchange for 4/17/15 to have meter tested for accuracy.
Please accept my apologies that you were not offered a payment arrangement on the final balance on your account. Typically when a customer does not resume service with South Jersey Gas and has an outstanding balance this is due in full, however due to the circumstances regarding your low...
budget amount we should have offered an arrangement to pay the balance over several months.
Complaint: [redacted]
I am rejecting this response because: I received a check from South Jersey Gas for $264.97. They owed me 290.01. I Have no idea how they do their...
accounting. It may be a small sum that they neglected to add, but certainly if I did not pay a bill to them for such a small sum, they would put me in collections and charge me interest. This company seems incompetent and untrustworthy
Regards,
[redacted]
Meter is scheduled to be exchanged on 6/26. We will verify index and have meter tested for accuracy. A hold action is noted on the account and the service will not be interrupted.
Customer was advised via BPU complaint check [redacted] was issued and mailed on 10-26-2015.
We had [redacted] set up at the wrong meter and therefore we turned the gas service off in error for another customer's non-payment. I am sorry for the inconvenience caused to you in this matter and confirm that the [redacted] credits have been applied to the account again brining the balance down to...
$523.94. The account is now correct and this error will not occur again. Thank you for being so patient and providing the meter number to us on several occasions. I will be happy to place the balance on a payment arrangement over 6 months, please call customer service to set this up if you would like to.
Left a message and emailed customer advising both $19 fees have been removed and rolled balance back into an equal payment plan/budget of $70 starting with his June billing.
Company spoke to Mr. [redacted] on 12-01-2015 12:09pm. It was found Mr. [redacted]'s account was set up at [redacted] ave in [redacted] instead of [redacted] Ave. [redacted] Acoounts were corrected and customer currently has a credit balance of $200.79.
E-mail was received on 11-05-2015 to update banking information. Direct Debit was updated with new account information and non sufficient fund fees were removed 11-13-2015.