[A default letter is provided here which indicates your acceptance of the...
business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Left messages for customer 4/13, 4/14, 4/16 and 4/23. Provided direct phone number for customer to reach me. [redacted] is not on the account or authorized to speak on account. Will need to have customer of record contact us to discuss any account information. Can only provide her general information.
Please can you confirm that the customer is calling the correct number, [redacted] We currently have a less than 1 minute wait time and there is a callback system in place for times where the wait is longer. Mr [redacted] should not have any trouble contacting South Jersey Gas. We did sent a new bill to the corrected addresss on December 21 which the customer should have now received. If he has not received the bill please ask him to call the number above. We changed the address as requested to: [redacted] Ave,[redacted]
Complaint: [redacted]
I am rejecting this response because: It has been a year of me trying to get this...
appointment despite no cooperation on their part. Multiple representatives told that the meter WAS BROKEN, not that it 'needed to be tested'. I feel as though this is a scam as they repeatedly give misleading information. I would like to reevaluate this complaint once the Gas Company finally DOES come out and credit my account the full balance they claim is owed.
Regards,
[redacted]
Refund check was mailed on 1/17/17; due to a computer system error the check was not issued previously. I am sorry for the inconvenience caused and trust that the check has now been received.
Complaint: [redacted]
I am rejecting this response because: Still unable to reach customer support getting prompted "Were sorry we are experiencing difficulties please call back later" Called back at least 100 times in a year.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may...
update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Customer was contacted and advised bad reading on 3/5 due to inclimate weather. We received a verified reading on 3/30. Canceled previous bill and rebilled customer actual usage.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your...
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Contacted Mr. [redacted] and set up a new account in his name for his Mother ([redacted]'s)property. Bills to be sent to [redacted] customer to contact Homeserve to reinstate service contract as will be cancelled in Mrs. [redacted]'s name. customer to set up automatic...
Complaint: [redacted]
I am rejecting this response because: [redacted] was originally leaving with other parties before I moved in to their place I am not liable for living with a (at that time) friend.
Regards,
[redacted]
Spoke to [redacted] 12-14-2015 10:56AM. Advised credit was enter into the system as a debit in error . Advised mistake was correted and credit applied to account. Customer wanted additional credit and was advised no further credits will be applied(account past due, no payment since 09-2015).
As previously advised, we do not offer payment arrangements over more than 12 months. Customer was set up on a 12 month arrangement, however this has not been paid and had therefore lapsed. If customer would like to reinstate we can arrange another 12 month arrangement as agreed previously but we are unable to offer any longer terms.
Check was mailed to customer on May 18th 2016 to [redacted]. We have stopped this check and a new check is being reissued and mailed today to [redacted]. We sincerely apologize for the delay.
I am sorry that you have not received the check as yet, it was mailed on January 17th to [redacted]. Please wait another 2 days and if you do not receive it we can cancel the check and reissue a new one.
We have processed the check refund of $876.26 which the customer will received within 10 days.
Meter was faulty and produced high bill, this has been corrected and new bill generated for $45.43. Called customer to apologize and explain.
Please can the customer provide a South Jersey Gas account number or the service address, we do not supply gas to [redacted] Thank you
[A default letter is provided here which indicates your acceptance of the...
business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Left messages for customer 4/13, 4/14, 4/16 and 4/23. Provided direct phone number for customer to reach me. [redacted] is not on the account or authorized to speak on account. Will need to have customer of record contact us to discuss any account information. Can only provide her general information.
Please can you confirm that the customer is calling the correct number, [redacted] We currently have a less than 1 minute wait time and there is a callback system in place for times where the wait is longer. Mr [redacted] should not have any trouble contacting South Jersey Gas. We did sent a new bill to the corrected addresss on December 21 which the customer should have now received. If he has not received the bill please ask him to call the number above. We changed the address as requested to: [redacted] Ave,[redacted]
Complaint: [redacted]
I am rejecting this response because: It has been a year of me trying to get this...
appointment despite no cooperation on their part. Multiple representatives told that the meter WAS BROKEN, not that it 'needed to be tested'. I feel as though this is a scam as they repeatedly give misleading information. I would like to reevaluate this complaint once the Gas Company finally DOES come out and credit my account the full balance they claim is owed.
Regards,
[redacted]
Refund check was mailed on 1/17/17; due to a computer system error the check was not issued previously. I am sorry for the inconvenience caused and trust that the check has now been received.
Complaint: [redacted]
I am rejecting this response because: Still unable to reach customer support getting prompted "Were sorry we are experiencing difficulties please call back later" Called back at least 100 times in a year.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may...
update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Customer was contacted and advised bad reading on 3/5 due to inclimate weather. We received a verified reading on 3/30. Canceled previous bill and rebilled customer actual usage.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your...
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Messages were left for the customer on 6/1/15 and 6/10/15.
Contacted Mr. [redacted] and set up a new account in his name for his Mother ([redacted]'s)property. Bills to be sent to [redacted] customer to contact Homeserve to reinstate service contract as will be cancelled in Mrs. [redacted]'s name. customer to set up automatic...
payments using new account number [redacted]
Complaint: [redacted]
I am rejecting this response because: [redacted] was originally leaving with other parties before I moved in to their place I am not liable for living with a (at that time) friend.
Regards,
[redacted]
Spoke to [redacted] 12-14-2015 10:56AM. Advised credit was enter into the system as a debit in error . Advised mistake was correted and credit applied to account. Customer wanted additional credit and was advised no further credits will be applied(account past due, no payment since 09-2015).
As previously advised, we do not offer payment arrangements over more than 12 months. Customer was set up on a 12 month arrangement, however this has not been paid and had therefore lapsed. If customer would like to reinstate we can arrange another 12 month arrangement as agreed previously but we are unable to offer any longer terms.
Check was mailed to customer on May 18th 2016 to [redacted]. We have stopped this check and a new check is being reissued and mailed today to [redacted]. We sincerely apologize for the delay.
I am sorry that you have not received the check as yet, it was mailed on January 17th to [redacted]. Please wait another 2 days and if you do not receive it we can cancel the check and reissue a new one.