Technician went to property 10-19-11:16am. When he arrived, he unlocked meter and completed dial test. The contractor and *** *** were present and advised the technician that the plumber would turn gas on from house valve and lite the appliances. Via a BPU complaint, ***
*** was advised SJG completed their work order and she would have to contact her contractor to lite appliances
SJG is the gas supplier only for the property at * *** *** *** *** SJG does not perform repair work or offer service warranties on appliances. Our company does not have any knowledge of the customers warranty information or who is administering their service
contract. Previous affiliation between *** and SJG terminated 08-31-2017; however, *** *** account does not show he had a contract with *** he would have to file the complaint against his service contractor with whom he purchased the coverage
I apologize for the delay in issuing the check refundI have today escalated the request to be processed, you will receive the check by the end of next week
I called Mr *** today and left a voicemail to apologize for incorrect amount on March bill. Bill should have only requested budget payment of $not paymentsThis has now been corrected and the next bill will show $due
Bad reads submitted by Millennium were corrected SJG has made Millenium aware of the bad read reported. The account was rebilled to reflect the correction, thus sending *** *** a new bill.SJG has recently hired an outsource company to assist with the overflow of calls. They have
also opened the phones on Saturdays between 9-2pm. In addition, the employees are working mandatory overtime and Saturday a month to provide additional customer service. Social media is available via Twitter and Facebook. The call times have reduced due to the additional staff hired
The customer didn't receive any bills from February through May due to system errorShe was billed a large amount of $on her May bill to make up for usage from February to AprilAlthough this was our error, she is being billed for actual gas usageA month arrangement was offered to help
pay off the balance
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before
sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me as long as I actually receive the check
Regards,
*** ***
*** *** provided the incorrect address. His ctual address is *** ***. Once the correct information was provided, services were immediately transferred into his name
Complaint: ***
I am rejecting this response because: I dont believe I'm at fault for the meter being at the wrong addressI proved the right address from the time I apply for serviceSo for a error and or mistake on your part after almost years you only offer me a payment arrangement when I believe that your company should be held responsible and I should not owe the balance that you're saying that I doIf it was on the wrong meter all this time why did it take this long I live in a house there's only one meter connectedAnd everytime you cut me off the service man came out to the meter I give them the number toThis was and is no fault of mine I dont see how giving me a payment plan on a bill that just weeks ago I only owed on now is and some odd dollars on me
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
In addition, I would like to thank the Revdex.com for their quick response in addressing this issue I commend the Revdex.com for their professionalism and the manner in which they act and address the public I have nothing but great respect for this agency and give the Revdex.com high honorsThank you.As for SJG, they need to train their supervisors/representatives on how to deal and address their customers If it wasn't for their customers, they would not be in business
Regards,
*** ***
I spoke with customer on 6/1/and he was going to email me bills he received from another company called *** and also provide me a meter readingOn 6/4/I left message for the customer to follow upI have still not received the information as of 6/10/
Complaint: ***
I am rejecting this response because:The information that SJ gas has responded with is INCORRECT!I never spoke with *** the Supervisor as she just stated on 9/18, she called me yesterday for the first time on 9/at 5:51pm regarding my complaint to Revdex.com and she informed me that she thought as though her reps were courteous and respectful which I did notShe also informed me that I would not receive reimbursement for food I had to buy for their last minute cancellation, and I would receive a $credit and I told her fine and that I would KEEP my bad rating for their company because of the events that took placeI never once stated that I would continue to file complaints until I received reimbursementI told her it was a done deal and that I felt the company in a whole had horrible customer servicePlease don't put words in my mouth Supervisor ***
Regards,
* ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** *** ***
Complaint: ***
I am rejecting this response because : I was never told there was aImputed
error They just kept putting me off when I called saying that it just takes time and that I shouldOnto us to wait I know others who have had the same problem so, this seems to be their practice I also still have not received theHeck and it is the 24th, plenty of time to have received it if it had indeed been mailed
Regards,
*** ***
Company spoke to customer and explained the budget is based on the previous 12 month usage at the premise. Prior to system conversion it was revised every May. The revison was printed on the bills. Settle-up month was each September prior to 2014. Once system converted there...
was no longer a settle-up in September, allowing the customer to roll any balnce into the following year budget. If there was a credit, it was indicated on the bill. This credit was applied toward current bill or if customer requested refund, check would be cut. The customer cancelled her budget in 09-2015 and had a settle-up balance of $32.72. This amount was paid with her next bill leaving her with a zero balance. Customer is not due any refunds as she was only charged for the actual gas used.
Contacted customer by phone and email. Advised all readings were verified with the exemption of her February bill. February bill was estimated lower than what Januarys bill was. March bill made up for the usage for what the customer used in February. Went through all bills and payments since...
December. Offered customer arrangements of $110 plus current bill. Compared usage from last year to this year. Usage is in line.
Technician went to property 10-19-11:16am. When he arrived, he unlocked meter and completed dial test. The contractor and *** *** were present and advised the technician that the plumber would turn gas on from house valve and lite the appliances. Via a BPU complaint, ***
*** was advised SJG completed their work order and she would have to contact her contractor to lite appliances
SJG is the gas supplier only for the property at * *** *** *** *** SJG does not perform repair work or offer service warranties on appliances. Our company does not have any knowledge of the customers warranty information or who is administering their service
contract. Previous affiliation between *** and SJG terminated 08-31-2017; however, *** *** account does not show he had a contract with *** he would have to file the complaint against his service contractor with whom he purchased the coverage
I apologize for the delay in issuing the check refundI have today escalated the request to be processed, you will receive the check by the end of next week
Customer spoke with representative on 6/5/and has been removed from direct debitWe are researching the issues and apologize for any inconenivence
I called Mr *** today and left a voicemail to apologize for incorrect amount on March bill. Bill should have only requested budget payment of $not paymentsThis has now been corrected and the next bill will show $due
Bad reads submitted by Millennium were corrected SJG has made Millenium aware of the bad read reported. The account was rebilled to reflect the correction, thus sending *** *** a new bill.SJG has recently hired an outsource company to assist with the overflow of calls. They have
also opened the phones on Saturdays between 9-2pm. In addition, the employees are working mandatory overtime and Saturday a month to provide additional customer service. Social media is available via Twitter and Facebook. The call times have reduced due to the additional staff hired
The customer didn't receive any bills from February through May due to system errorShe was billed a large amount of $on her May bill to make up for usage from February to AprilAlthough this was our error, she is being billed for actual gas usageA month arrangement was offered to help
pay off the balance
South Jersey Gas can not supply information regarding Atlanctic City Electric. We are not affiliated and do not have access to their records
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before
sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me as long as I actually receive the check
Regards,
*** ***
*** *** provided the incorrect address. His ctual address is *** ***. Once the correct information was provided, services were immediately transferred into his name
Complaint: ***
I am rejecting this response because: I dont believe I'm at fault for the meter being at the wrong addressI proved the right address from the time I apply for serviceSo for a error and or mistake on your part after almost years you only offer me a payment arrangement when I believe that your company should be held responsible and I should not owe the balance that you're saying that I doIf it was on the wrong meter all this time why did it take this long I live in a house there's only one meter connectedAnd everytime you cut me off the service man came out to the meter I give them the number toThis was and is no fault of mine I dont see how giving me a payment plan on a bill that just weeks ago I only owed on now is and some odd dollars on me
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
In addition, I would like to thank the Revdex.com for their quick response in addressing this issue I commend the Revdex.com for their professionalism and the manner in which they act and address the public I have nothing but great respect for this agency and give the Revdex.com high honorsThank you.As for SJG, they need to train their supervisors/representatives on how to deal and address their customers If it wasn't for their customers, they would not be in business
Regards,
*** ***
I spoke with customer on 6/1/and he was going to email me bills he received from another company called *** and also provide me a meter readingOn 6/4/I left message for the customer to follow upI have still not received the information as of 6/10/
Complaint: ***
I am rejecting this response because:The information that SJ gas has responded with is INCORRECT!I never spoke with *** the Supervisor as she just stated on 9/18, she called me yesterday for the first time on 9/at 5:51pm regarding my complaint to Revdex.com and she informed me that she thought as though her reps were courteous and respectful which I did notShe also informed me that I would not receive reimbursement for food I had to buy for their last minute cancellation, and I would receive a $credit and I told her fine and that I would KEEP my bad rating for their company because of the events that took placeI never once stated that I would continue to file complaints until I received reimbursementI told her it was a done deal and that I felt the company in a whole had horrible customer servicePlease don't put words in my mouth Supervisor ***
Regards,
* ***
The gas supply was re established on 4/27/
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** *** ***
Complaint: ***
I am rejecting this response because : I was never told there was aImputed
error They just kept putting me off when I called saying that it just takes time and that I shouldOnto us to wait I know others who have had the same problem so, this seems to be their practice I also still have not received theHeck and it is the 24th, plenty of time to have received it if it had indeed been mailed
Regards,
*** ***
RESOLVED
Company spoke to customer and explained the budget is based on the previous 12 month usage at the premise. Prior to system conversion it was revised every May. The revison was printed on the bills. Settle-up month was each September prior to 2014. Once system converted there...
was no longer a settle-up in September, allowing the customer to roll any balnce into the following year budget. If there was a credit, it was indicated on the bill. This credit was applied toward current bill or if customer requested refund, check would be cut. The customer cancelled her budget in 09-2015 and had a settle-up balance of $32.72. This amount was paid with her next bill leaving her with a zero balance. Customer is not due any refunds as she was only charged for the actual gas used.
Contacted customer by phone and email. Advised all readings were verified with the exemption of her February bill. February bill was estimated lower than what Januarys bill was. March bill made up for the usage for what the customer used in February. Went through all bills and payments since...
December. Offered customer arrangements of $110 plus current bill. Compared usage from last year to this year. Usage is in line.