We had [redacted] set up at the wrong meter and therefore we turned the gas service off in error for another customer's non-paymentI am sorry for the inconvenience caused to you in this matter and confirm that the [redacted] credits have been applied to the account again brining the balance down to $The account is now correct and this error will not occur againThank you for being so patient and providing the meter number to us on several occasionsI will be happy to place the balance on a payment arrangement over months, please call customer service to set this up if you would like to
Customer was called and voice mails left 12-07-3:04pm and 5:30pm; also on 12-09-10:14am An e-mail was left for direct contact.Her deposit has been applied toward current bills Customer locked themselves out of portal; account portal has been unlock.No contact vi e-mail or callback received
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Mr [redacted] was on a monthly budget plan of $per month for several years which was far less than the amount of gas consumed Gas was supplied by [redacted] a third party marketer with a significantly higher rate per therm than South Jersey Gas - as displayed on the monthly bills When Mr [redacted] called to close his account with SJG the balance of gas consumed became due this was $ With regards to the debits from his bank accountThis would have been as result of a Direct Debit that was in place previously that had been set up by Mr [redacted] to debit the amount requested on the bill, which was at the time the budget amount of $However when the full amount became due after closing the account the amount requested to be paid was the full outstanding balance of $ As Mr [redacted] however had set up and selected a "maximum amount to be taken from his account at any time" of $only $was debited each month over the course of months until his Direct Debit was cancelledThe reason the gas bills were higher than expected was due to the higher rate charged by [redacted] and the low budget amount that was set to be paid each month
Complaint: [redacted] I am rejecting this response because: I received a check from South Jersey Gas for $They owed me I Have no idea how they do their accountingIt may be a small sum that they neglected to add, but certainly if I did not pay a bill to them for such a small sum, they would put me in collections and charge me interestThis company seems incompetent and untrustworthy Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: [redacted] was originally leaving with other parties before I moved in to their place I am not liable for living with a (at that time) friend Regards, [redacted]
Customer was advised due to system error, bills did not genrate in March, April and May. Explained when she called the IVR system, the balance stated zero because a bill did not genrate and she did not have a balance when last bill in February did generate. Offered payment arrngement on... balnce. Customer declined stating she paid bill in full. I advised no payments have posted. She stated it won't post until 09-28-2015. Gave her a $50.00 good customer relations credit and placed her back on her budget $80.00 per month. Resolved.
The service contract that Ms [redacted] has is with the company Homeserve who is a contractor for South Jersey Gas They are contacting customer directly to discuss contract coverageThe service department confirmed that the stove has since been repaired and the customer is satisfied with this repair
Due to a system error we had not sent a final bill to Mr [redacted] from when his account closed in July When we issued the bill on 5/20/it did show a credit on the account of $58.33, which is a BGSS credit given to all customers in January, this amount however did not include the final gas usage when this was billed the total amount owed came to $ I apologize for any inconvenience caused and have credited the account with $as a goodwill gesture
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Gas service was restored at 7pm on 4/22/16, there was a delay due to a gas leak in the area, SJG must attend to emergency situations as priority before restoring gas servicesI apologize if the customer was not advised of this when the appointment was made
[A default letter is provided here which indicates your
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Check number *** in the amount of $was sent to Mr*** on 07-23-2015. It was presented for payment and had it deposited into his *** *** account on 07-27-
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish,
you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Customer was advised via BPU complaint check [redacted] was issued and mailed on 10-26-
We had [redacted] set up at the wrong meter and therefore we turned the gas service off in error for another customer's non-paymentI am sorry for the inconvenience caused to you in this matter and confirm that the [redacted] credits have been applied to the account again brining the balance down to $The account is now correct and this error will not occur againThank you for being so patient and providing the meter number to us on several occasionsI will be happy to place the balance on a payment arrangement over months, please call customer service to set this up if you would like to
Customer was called and voice mails left 12-07-3:04pm and 5:30pm; also on 12-09-10:14am An e-mail was left for direct contact.Her deposit has been applied toward current bills Customer locked themselves out of portal; account portal has been unlock.No contact vi e-mail or callback received
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Mr [redacted] was on a monthly budget plan of $per month for several years which was far less than the amount of gas consumed Gas was supplied by [redacted] a third party marketer with a significantly higher rate per therm than South Jersey Gas - as displayed on the monthly bills When Mr [redacted] called to close his account with SJG the balance of gas consumed became due this was $ With regards to the debits from his bank accountThis would have been as result of a Direct Debit that was in place previously that had been set up by Mr [redacted] to debit the amount requested on the bill, which was at the time the budget amount of $However when the full amount became due after closing the account the amount requested to be paid was the full outstanding balance of $ As Mr [redacted] however had set up and selected a "maximum amount to be taken from his account at any time" of $only $was debited each month over the course of months until his Direct Debit was cancelledThe reason the gas bills were higher than expected was due to the higher rate charged by [redacted] and the low budget amount that was set to be paid each month
Complaint: [redacted] I am rejecting this response because: I received a check from South Jersey Gas for $They owed me I Have no idea how they do their accountingIt may be a small sum that they neglected to add, but certainly if I did not pay a bill to them for such a small sum, they would put me in collections and charge me interestThis company seems incompetent and untrustworthy Regards, [redacted] ***
Left message for customer providing phone number to [redacted] aka Service Sentry to find out why is being charged and how he was signed up
Complaint: [redacted] I am rejecting this response because: [redacted] was originally leaving with other parties before I moved in to their place I am not liable for living with a (at that time) friend Regards, [redacted]
Customer was advised due to system error, bills did not genrate in March, April and May. Explained when she called the IVR system, the balance stated zero because a bill did not genrate and she did not have a balance when last bill in February did generate. Offered payment arrngement on... balnce. Customer declined stating she paid bill in full. I advised no payments have posted. She stated it won't post until 09-28-2015. Gave her a $50.00 good customer relations credit and placed her back on her budget $80.00 per month. Resolved.
The service contract that Ms [redacted] has is with the company Homeserve who is a contractor for South Jersey Gas They are contacting customer directly to discuss contract coverageThe service department confirmed that the stove has since been repaired and the customer is satisfied with this repair
Due to a system error we had not sent a final bill to Mr [redacted] from when his account closed in July When we issued the bill on 5/20/it did show a credit on the account of $58.33, which is a BGSS credit given to all customers in January, this amount however did not include the final gas usage when this was billed the total amount owed came to $ I apologize for any inconvenience caused and have credited the account with $as a goodwill gesture
Contacted customer and she emailed me copy of lease and idIssued turn on for 6/5/with a morning request
Left message for customer on 4/to contact me back directlyThe gas was turned on 4/21/in her nameIt appears the issue has been resolved
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Gas service was restored at 7pm on 4/22/16, there was a delay due to a gas leak in the area, SJG must attend to emergency situations as priority before restoring gas servicesI apologize if the customer was not advised of this when the appointment was made
[A default letter is provided here which indicates your
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Check number *** in the amount of $was sent to Mr*** on 07-23-2015. It was presented for payment and had it deposited into his *** *** account on 07-27-
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish,
you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***